They advertise 6PM at close time but wouldn’t take me. An older man told me his machine was down when I literally just watched him change someone’s brakes. Now have to ride around with a flat great business !!
I make a genuine effort to support Black-owned businesses, but I have to question the experience I had today. Being charged an extra $6.50 on a $20 tire plug simply because the owner only accepts cash in 2025—years after COVID—doesn’t make sense. His ATM adds a $3.50 fee, then my bank adds another fee on top of that.
E-commerce payment systems are cheap, easy to set up, and standard at this point. Operating strictly cash-only feels outdated, almost Stone-Age in today’s market. And to be clear, this was for a basic tire *plug*—not even a patch—yet somehow it totaled $20. That alone is questionable.
On top of that, I waited outside in the cold for 24 minutes because they ran out of plugs, and there was no discount or meaningful apology for the inconvenience.
Overall, this experience gets a D+ rating from me.
I literally spoke with him and told him I was on the way and even was calling him on the way and he kept saying I was good to come on, I drove 40 minutes and when I got there he was closed and wasn’t answering my calls and I got there before close, he even knew I stopped at an atm
I'm disappointed with my experience at this tire shop. I requested a used tire for $50, but they offered me a tire with two patches for $40 instead. They claimed to have found two holes in the tire, but I think they should have provided the used tire I asked for. They should prioritize customer safety when it comes to tires. I would advise women to avoid this location.
I completely agree with the comment that this location lacks tools and equipment. It's unacceptable for a business to operate without proper resources.
Asked for 4 brand new tires, they gave me 4 used ones, not all of them are the same brand, and two are put on backwards. Charged me 300 dollars for this
Additionally, they didn’t balance my tires.
Workers were nice.
Waiting area was clean and comfortable.
That’s the good part and the reason for 3 stars..
1)They need to learn how to balance tires correctly.
they don’t have the right tools and equipment. I had to return twice and my car was still shaking afterwards.
So I had to go to Discount tire in Gastonia and get them balanced CORRECTLY!
2) They sold me a tire that had been plugged
3) Today the tire is flat
4)They only accept cash. I had a credit card.. not a debit card but a Credit card.
It needs to be posted or at least mentioned beforehand.
My 16-year-old nephew had a frustrating experience here when he went to get a front tire replaced. Despite calling ahead to confirm they had the tire in stock, there was confusion when he arrived. The staff initially took off the passenger side wheel and changed the tire instead of the driver side tire as requested. When asked to put the old tire back on the left side(because the wires were coming out of the wheek and its a risky drive), they refused and tried to upsell more tires. My nephew only had money for one tire, but the staff insisted on selling him two tires or charge a fee of $20 to swap the good tire they took off with the actual bad tire. Even if they had replaced the wrong tire
Adding to the tension, the staff threatened my nephew, saying they were in a hurry to leave and wouldn't put the paid for tire on the car. the situation left my nephew feeling frustrated and disrespected. I was on the phone with him the whole time and he was begging me to come because he didn't feel safe dealing with them, by the time i arrived they had closed, had to drive back on the bad tire, it was risky but I definitely wasn't going to do business with them again. Ultimately, we had to seek help elsewhere the next day to have the tire change completed.
Wonderful place to buy tires, have a tire repaired or balanced. Also does oil changes.
Family owned and operated. Have known this family for years. Great prices. Dependable service. I highly recommend this tire shop.
Broke my valve tps and sold me a bad set of brand new tires. I'll be up there tomorrow to talk to the manager. Buddy didn't balance them at all Saturday and he had to add 3.75 to 1 side and .5 to the other today. now it shakes my steering wheel outta my hand.
Says they are open from 9 to 9 stopped in because I needed to get my tire fixed no one there. Call the number all you get is a busy signal. They lost my business.
HAD I LOOKED AT THEIR REVIEWS I WOULD HAVE NEVER WENT THERE. NOT GOOD AT BALANCING TIRES. WATCHED THEM DIG OLD TIRE WEIGHTS OFF THE FLOOR TO BALANCE MY TIRES. HAD TO GO TO ANOTHER SHOP TO GET MY TIRES BALANCED THE RIGHT WAY. UNBALANCED TIRES ARE VERY UNSAFE ESPECIALLY GOING DOWN THE INTERSTATE
Was tricked with this no good tire and wasn’t given a receipt so now I’m having to go somewhere else for another tire, don’t waist your time go somewhere else
The person answering the phone at this place is absolutely unprofessional and rude. When asked about having a specific set of tires in stock they let me know they had them. When asked if those were new or used, the response was “you just asked if we had tires, you didn’t say you wanted new, if you want new you’re going to have to wait until Monday.”
From that phone call alone, they will not be getting our business.
First they patched up my old tire and sold it back to me like they replaced it thenThey told me they had tires for my rims , so left them there to get put on … everyday I called I kept getting the run around and it’s been a month since I left my rims there ..Everytime I call no one answers . So they basically stole them ..NEVER AGAIN ..
This is the worst company i have ever encountered in my life. I honestly hate to even write the review because i wanted so desperately to support black owned businesses but black or not i have to speak out when the service is absolutely horrendous. I have never experienced such a level of unprofessionalism in my life. The service is horrible and trying to get in contact with them is nearly impossible and i will definitely be suing them for the damages that were made to my car. Please spend your money elsewhere!!!! I wish i could give 0 stars.
If I can give a zero I would. Worst experience in my life. I went for another tire. I explained to them something was wrong. They gave the run around regarding it. Saying they will speak with their boss it’s the employees mess up. Come to find out they broke my sensor. Eventually I pay for my own tire sensor when they broke it!!! Plus they sold me a bad tire.. I was so disappointed I took it to another tire company to fix it and was told the tire needed to be replaced. It was bald tire I literally bought the tire 2 weeks ago! Won’t ever ever ever recommend this tire company to anyone!
Broke my tmps , and also sold me a horrible tire with a 1 tread depth which is highly illegal to do , avoid at all cost owner says it’s the employees problem and fault not his
Fixed my wife’s control arm on her 2012 jeep for 240 which was a good price but it wasn’t done properly and messed up her brakes and rotors. Now have to pay spend another 650 for new brakes and rotors
Tire selection is mediocre. The employee deserves five stars though. I didn't catch his name but he seems to be old school and very likable and compassionate about his customers or their customers. Overall I would recommend going here in a pinch.
Came to get a new/used tire, the guy put a tire on and gave me a card good for 30 days. He said "any problems this is your insurance" guess what, tire blew a week later. We live in SC, otw to Charlotte to a dear friends life celebration service. I told the gentleman the tire blew but I have the card with me he said he wld be with me in a minute. When he got finished with the tire, he was working on. He came and got my rim through a tire on my rim and put it in the trunk. No balancing, no putting the tire on the car-that was it.(my husband watched him the whole time-that's how we know) So you guys can make your own decision. He was super nice though!
The Best tire guy I know and the best prices. I love the honesty and if you ever through Ranlo at the corner of Vic and spencer mountain road. Just tell the guy thanks he does most of his work alone and is a quick and thorough guy.
133 N New Hope Rd, Gastonia, NCWaste management service
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