LKQ City Auto Parts of Durham JunkYard in Durham (NC)

Now this is what an automobile recycle salvage yard should look like. I’m driving the extra 30 miles to Durham to avoid the Clayton Raleigh LKQ Pick a Part. The spaces on every car are well marked. The yard is pretty dang clean. The staff are all friendly. They even ask which parts you’d like to buy a 90 day warranty on before just slapping the fee on there. Damon helped me at the checkout a few times. He’s a very gregarious young man. He knows a good bit about cars too. It’s refreshing to deal with folks that don’t hate their jobs. I’ll be back for a few items next week. Thanks y’all!

I've bought thousands of$ worth of parts at lkq. Generally ok, but prices have gone way up this last 6 months or year. Be very careful about buying an assembly like a rear end or steering. They will try to charge for every little part, including parts that are way too difficult to remove in the yard. No other salvage yards would do this! You can do much better at other places price wise. And you won't have to move a heavy item all the way across the yard and load it yourself!

Customer service is not right. I asked a guy how much a spare tire was and he replies $29. I go look for a tire and find one. Upon checking out the price ring up to $66 and the guy at the register was the same guy that told me it was $29 earlier. I said " $66?? hold up didn't u tell me earlier it was $29. What happened to make it go to $66"? A guy behind me said well this spare tire looks just as big as a regular tire. The guy at the register said " well it does say spare tire on it. He was referring to the factory engraved prints on the tire. Lol. The guy behind me walked away. I told them I cannot do $29 and kindly asked where do they want me to leave the tire he said right there is fine. Then I tried telling them that the tire says 185 and a regular mustang tire is 225 min thick but they wasn't even paying attention. They lack knowledge ain't no way a spare tire can handle bumps without bending, a spare tire rim can't handle 70mph on highway or whatever the speed is. With a spare tire u drive cautiously on the way to a shop because it can't handle weight, bumps, potholes like a regular tire. It's just used to put on to go to a tire shop to get the regular tire replaced/repaired. Crazy how they tried selling a spare tire as if it was a regular tire. The actual place was good tho. Had plenty of cars out there. Place 5/5 stars. Customer service 1/5 stars.

Would not sell me a replacement glass mirror for my side view, they insisted I purchased the entire side view casing with it

Update!!!! Buyer Beware. This use to be a a good place. It is rip off now. Parts prices on the website do not reflect the prices they charge when you present. The want to add warranty and fictitious parts you don't even have. I am outraged at this place. Wanting 80 dollars for a plastic fender well and a used headlamp. Absolute Rip Off. I talked with the manager and he just walked around the issue. LKQ of Durham You just lost a good customer and hopefully many more.

Update: They recently jacked up the prices by pricing parts by make and model for headlights, fenders, bumpers, hoods etc.. Everything costs almost double compared to 2-3 years ago. No longer “lifetime” battery deal. Beware of “extended warranty” charges at checkout that they started adding without asking. They also started charging “environment fee” addition to tax and $3 entrance fee. Also if you want to exchange a part you still have to pay $3 again.

They keep hanging up on me intentionally. It’s absurd, take the phone call. I’m trying to ask a yes or no question

Zero Stars if I could. I met my Aunt there to get a grill for her SUV after she called and they confirmed they had it on the yard. They charge you $3 per person to enter the business($6 total) and after we went to the location of the vehicle the grill was gone. We went back to the front office and they told us we don't give refunds? The cashier told us that the part must not have been entered into the system and they couldn't help us. What kind of business model is this? Anyone can call and ask if they have a part and they tell them yes, you go there and they charge you to enter and it's not there, guess you can make a good living off of that. Go elsewhere.

prices have doubled since they switched to 'pickyourpart' - they nickle and dime you on every little thing, even plastic has a core charge, and force overpriced warranty on everything. last year I probably spend $1,000-2,000 there including multiple transmissions, this year I'm over $500 with little stuff. I'll go to the other smaller junkyards or drive to winston-salem pull-a-part(cleaner and better prices) from now on. so long lkq

If you’re looking to sell your car just make sure to show up before 3:30PM. They told me over the phone the hours were 9-4:30, but when I got there at 3:50 the car selling portion was closed. Luckily I was helped by one of the guys from the PYP side.

I always find the parts I need, when the dealer tells me that it is already discontinued

Their prices are the best. You can save yourself thousands in repairs by using this location. I went to get my car fixed. This one shop was charging me $1,200 to fix everything that was wrong with my car. I came here bout the parts for less than $140. I installed everything myself in less than 2 hours. Nobody can beat their prices. You can’t be lazy here. You have to be willing to take the parts out yourself and know how to install them. Their app is the best feature. You can search the type of car you have and they show you where they are row number and spot. It is amazing. I highly recommend. Best self-service salvage yard around Raleigh Area.

BE AWARE! You may pay good prices but at the end, they are junk parts, but if you don't pay attention when you pay, they'll charge EXTRA for 90 days guarantee for the parts (even if you don't ask for it, they won't ask you if you need it), for EACH one of them. So, I paid (Raleigh branch) $24.98 for 3 basic plastic parts PLUS $7.50 for three 90 day warranties that I'll never use.

I drove here all the way from Knightdale. Parked at 4:30. Asked a customer walking out what I needed to bring in. He said I needed the crossbar only to get the wheels off. Walked in at 4:32 pm and said I could not go in. What kind of customer service is this. No where it says on the website you can't walk in. Only the door. How would a customer know that when that is false advertisement on the website. I wasn't let in a technicality and false hours on website. You can't even talk to someone on the phone ahead of time because it's an automated 800 number. Bad customer service and false advertisement on the hours.

Forget these knuckledraggers! Never answer their phones. never show up on time. we would do about a dozen cars a month to them. They absolutely suck.

This place used to be to get the best deal on used auto parts but in the past year or so the prices have went way up, your charged for a warranty, they add on an environmental fee, and they find every little thing to add on what you have bought.. and today I had a set of four wheels which came out around 250$, so I asked if I can get a discounted because one of the tires had some slight cracking, but instead as I was walking to get the other Wheels to bring in one of the other employees comes out runs his box knife through the sidewall, says if you don't want to pay for the tire I'm making sure you can never use it. They were acting very Petty for used tire that I could have used as a backup.

Was going to sale them my vehicle...so I called and they don't have a main line so u have to call 1800 number so I call the operator was very kind and nice....the problem came when I got a call back from the main salvage yard...the girl was very rude trying to tell me to leave my keys and title in the car lol like really!!!! So im telling her no ill bring it when. I come...long story short I believe they was trying to keep my car and not pay for it so ITS A NO FOR ME

Cars not in locations. And to be totaled, crashed, and junk cars that you have to go out and manually pull your own parts after vehicles have been ravaged by every previous scavenger, they turn around and make you pay %75 of parts store prices without any guarantee or pay half part price for warranty that only grants you credit for original purchase price. I'll be taking my business to Warners or better yet rock auto

Got a quote for a pickup for my non-working junk car. They never picked up the car, or called me. I had to call them and leave a message asking what was going on. When I finally received a call back the day AFTER they were supposed to pick up my vehicle, I was told the quote had expired as it was only good for 7 day (received the quote on 6/30, called on 7/6, which is day 7). Do not use this company.

I wanted to visit for the first time to get something for my car, but these reviews...I am honestly on the same page about the fee to enter THEN we have to turn around and fetch the part(s) ourselves. I think regulations are needed. I used to live in FL where I would have to pay $2 to get in....What makes it fun to go other than me loving to fix cars is the prices were so cheap...But hopefully if I do visit it won't be like what these reviews are saying...Hopefully this business gives me some form of warranty30/60/90 days...Most of all hopefully I will be able to take the part back for AT LEAST AN EXCHANGE for a part that actually works if the initial one doesn't. Until then, I am glad that these guys are in business and close by me ;) they shouldn't be much different from what I already know in FL. This is NOT a visit review and is subject to change with experience.

Staff is absolutely terrible, if you cant pay their outrageous prices for sub par parts that they believe is amazing then you're treated like garbage. Not bad if you need some plastic trim pieces as long as the staff doesn't break them ringing it up. Also some of the staff are complete pervs, made my girlfriend feel extremely uncomfortable.

I like LKQ in both Raleigh and Durham. They're well organized, and the prices are fair. I could give it five stars, but just holding back a bit. I have found another pick a part junkyard out on Poole Road that is very good, and a small privately owned operation that is also well organized and very good on prices.

Door Was obviously damaged and still wanted me to pay full price as if nothing was wrong with it Which was only $50 difference for brand new one I even took the glass and stuff out so they wouldn't charge me More. Mine as well have not even taking the glass in stuff out. They where very rude also. They are nicer at the one in Greensboro

Great fast service. The Lady in the Sell your CAR office was Wonderful. No Hassles. Straight forward. willingness to Help. Need more like those Ladys. Stay Customer friendly Girls. In the Title OFFICE .

Check out their tire rack. Lots of good tires super cheap and ready to install.

This was worst experience in my life dealing with LKQ first we waited in line for an hour for six customers. I wasn’t familiar with the return process. The the retailer asked did I want to mark my items, not knowing what the Mark represents I declined. So the wheels I purchased were the wrong size I took them back 30 minutes after i purchased them to be turned away and scolded about the return or exchange talked to the manager a to find out that they were going to screw me with a receipt, take it from me if you don’t wanna get screwed find another salvage yard cause the crew here are nothing but crooks they set you up for failure not success I lost 100 due to them not fully explaining what benefits them

I discovered this place after dealing with Wagner's in Durham (who absolutely sucks) and got far better service!!! They were honest, they told me over the phone that they did have the car, but could not guarantee they had the part I needed. I appreciate their honesty, it was up to me to decide if I wanted to make the drive and take the chance. When I arrived she told me she didn't have the exact vehicle BUT she gave me 22 alternative vehicles that had the exactime part I needed. I wish u would have found this place first, before dealing with Wagner's BS. I wish I remember the lady at the front desks name, she was honest and kind! I'm so glad I came here, and my car is running great now!!!!!