I am writing to express my deep concerns regarding my recent experience with LKQ's business practices. While I understand that every company operates differently, I believe it is crucial for businesses to maintain transparency and ethical conduct when it comes to their customers. I recently encountered an issue where I was charged what I consider to be excessive warranty fees without my consent. This experience left me feeling frustrated and disappointed. It's important for any company, including LKQ, to ensure that their customers are fully informed about any additional charges and that consent is obtained before applying them. I strongly believe that customer satisfaction should be a top priority for any reputable business, and such actions can lead to customer dissatisfaction and a loss of trust. I sincerely hope that LKQ takes this feedback seriously and takes steps to rectify these issues to prevent any further incidents. Furthermore, I wouldn't be surprised if such practices have led to legal actions in the past, as it's important to comply with all relevant laws and regulations governing business operations

Johnny’s Channel

09/28/2023 17:32:49

LKQ, it hurts me but you only get 3 stars because of your awful phone support and your sometimes not very good pricing. You absolutely cannot talk to a live human unless you're selling a car without going to the physical location. Make sure you check prices for items because some times you can get new parts cheaper than buying used here depending on what you drive. (Edit to respond to their reply) I'd love be able to contact you at the mentioned link but that doesn't work either. You select the city and subject and the only option I see besides the regular menu items is a button that says something like 'Have more to say, press to reset form" which does exactly what it sounds like... Clears your selection. All I want to know is what the price is on a torsion key without driving 15 miles to ask. What it really means is that I'll probably buy it off of eBay.

Jim Davis

08/15/2024 20:48:57

Now this is what an automobile recycle salvage yard should look like. I’m driving the extra 30 miles to Durham to avoid the Clayton Raleigh LKQ Pick a Part. The spaces on every car are well marked. The yard is pretty dang clean. The staff are all friendly. They even ask which parts you’d like to buy a 90 day warranty on before just slapping the fee on there. Damon helped me at the checkout a few times. He’s a very gregarious young man. He knows a good bit about cars too. It’s refreshing to deal with folks that don’t hate their jobs. I’ll be back for a few items next week. Thanks y’all!

Gary Jon Meyer II

04/24/2022 15:53:22

Terrible attitudes. Bad directions to rows vs. spaces . One of the kinder employees tried showing me which cars wouldn’t have the part I needed, but another employee waved her off so they could collect my $3.00, fully knowing I wouldn’t be getting anything. Then they accused me of trying to steal from them on the way out, carrying a bag that’s 8” x 7” which can barely hold the 4 pairs of pliers I brought. They said there’s a sign about checking bags, but I looked at it and it’s so sun bleached you cannot read it! Go somewhere else, anywhere else, I implore you.

Will Aitchison

06/25/2024 19:39:09

A young gentleman by the name of Mauriceo,( hope I my pronunciation is correct). He helped me with a battery today. This guy knew exactly what battery size I needed. I told him to tell his boss he needs a raise. So please give him a raise. He is very knowledgeable and was a great help. He knew his stuff. 👍👍👍👍👍

Anthony Hodges

04/17/2024 23:09:04

Don't buy here price are super high even though you have to get your own part out if the part that you pull out doesn't fit is no money back even the same day not good for a pick and pull used parts

Chayanne

07/03/2024 16:51:53

I've bought thousands of$ worth of parts at lkq. Generally ok, but prices have gone way up this last 6 months or year. Be very careful about buying an assembly like a rear end or steering. They will try to charge for every little part, including parts that are way too difficult to remove in the yard. No other salvage yards would do this! You can do much better at other places price wise. And you won't have to move a heavy item all the way across the yard and load it yourself!

Michael Russo

08/08/2023 12:13:16

The prices are very high for junkyard parts. After all the fees, it’s about the same as just buying a new part online. They automatically put their 90 guarantee fee on the charge. I assume if you ask them not to they won’t, but just make sure you are aware because they will not inform you of it at the time of purchase. They have a good selection of cars. Today I used the 90 guarantee and the guy who checked me out originally forgot to mark the parts, two nice employees helped me out and made it right with me so I do appreciate that. Some days I have good experiences here and other days I have terrible ones. It depends on who’s working. I won’t be coming here often just because of how expensive it is. But it’s not the worst place if you need something quick.

Caleb Engel

01/12/2024 18:06:00

Great experience. I have brought 2 cars here to rest. They can pick your car up and you come in to get your check. Not sure if they have a bathroom? No visible sign of coffee. I recommend a lot of people here. Particularly for headlight assemblies. They are the big game in the triangle.

Luke Render

11/22/2023 05:07:07

Unfortunately I can't give a a review when I got there due to traffic and other specifics I got there too late and they had closed the door it wasn't their fault

Robert Swiggett

07/26/2024 06:07:39

The ignorance persists here - you can buy brand new for cheaper in most cases; and everyone who works here has a room temp iq

Bee Ez

08/26/2024 18:23:12

Customer service is not right. I asked a guy how much a spare tire was and he replies $29. I go look for a tire and find one. Upon checking out the price ring up to $66 and the guy at the register was the same guy that told me it was $29 earlier. I said " $66?? hold up didn't u tell me earlier it was $29. What happened to make it go to $66"? A guy behind me said well this spare tire looks just as big as a regular tire. The guy at the register said " well it does say spare tire on it. He was referring to the factory engraved prints on the tire. Lol. The guy behind me walked away. I told them I cannot do $29 and kindly asked where do they want me to leave the tire he said right there is fine. Then I tried telling them that the tire says 185 and a regular mustang tire is 225 min thick but they wasn't even paying attention. They lack knowledge ain't no way a spare tire can handle bumps without bending, a spare tire rim can't handle 70mph on highway or whatever the speed is. With a spare tire u drive cautiously on the way to a shop because it can't handle weight, bumps, potholes like a regular tire. It's just used to put on to go to a tire shop to get the regular tire replaced/repaired. Crazy how they tried selling a spare tire as if it was a regular tire. The actual place was good tho. Had plenty of cars out there. Place 5/5 stars. Customer service 1/5 stars.

Jose Moreno

09/12/2023 22:51:14

Parts are fair priced, but you never know if what you want is still there.

Chuck Batten

06/07/2024 02:35:11

Update!!!! Buyer Beware. This use to be a a good place. It is rip off now. Parts prices on the website do not reflect the prices they charge when you present. The want to add warranty and fictitious parts you don't even have. I am outraged at this place. Wanting 80 dollars for a plastic fender well and a used headlamp. Absolute Rip Off. I talked with the manager and he just walked around the issue. LKQ of Durham You just lost a good customer and hopefully many more.

Chadwick Harris

03/21/2024 08:31:14

Zero Stars if I could. I met my Aunt there to get a grill for her SUV after she called and they confirmed they had it on the yard. They charge you $3 per person to enter the business($6 total) and after we went to the location of the vehicle the grill was gone. We went back to the front office and they told us we don't give refunds? The cashier told us that the part must not have been entered into the system and they couldn't help us. What kind of business model is this? Anyone can call and ask if they have a part and they tell them yes, you go there and they charge you to enter and it's not there, guess you can make a good living off of that. Go elsewhere.

Larry Daniels

04/26/2023 21:01:48

Would not sell me a replacement glass mirror for my side view, they insisted I purchased the entire side view casing with it

R G

03/14/2024 16:11:16

prices have doubled since they switched to 'pickyourpart' - they nickle and dime you on every little thing, even plastic has a core charge, and force overpriced warranty on everything. last year I probably spend $1,000-2,000 there including multiple transmissions, this year I'm over $500 with little stuff. I'll go to the other smaller junkyards or drive to winston-salem pull-a-part(cleaner and better prices) from now on. so long lkq

Jason Williams

05/08/2023 18:14:18

I always find the parts I need, when the dealer tells me that it is already discontinued

Juan Quiroz

04/25/2021 16:14:01

Their prices are the best. You can save yourself thousands in repairs by using this location. I went to get my car fixed. This one shop was charging me $1,200 to fix everything that was wrong with my car. I came here bout the parts for less than $140. I installed everything myself in less than 2 hours. Nobody can beat their prices. You can’t be lazy here. You have to be willing to take the parts out yourself and know how to install them. Their app is the best feature. You can search the type of car you have and they show you where they are row number and spot. It is amazing. I highly recommend. Best self-service salvage yard around Raleigh Area.

Fabien Niyirora

04/06/2021 12:04:04

Update: They recently jacked up the prices by pricing parts by make and model for headlights, fenders, bumpers, hoods etc.. Everything costs almost double compared to 2-3 years ago. No longer “lifetime” battery deal. Beware of “extended warranty” charges at checkout that they started adding without asking. They also started charging “environment fee” addition to tax and $3 entrance fee. Also if you want to exchange a part you still have to pay $3 again.

Q. Twins

12/23/2023 19:13:08

I drove here all the way from Knightdale. Parked at 4:30. Asked a customer walking out what I needed to bring in. He said I needed the crossbar only to get the wheels off. Walked in at 4:32 pm and said I could not go in. What kind of customer service is this. No where it says on the website you can't walk in. Only the door. How would a customer know that when that is false advertisement on the website. I wasn't let in a technicality and false hours on website. You can't even talk to someone on the phone ahead of time because it's an automated 800 number. Bad customer service and false advertisement on the hours.

Rida Said

12/12/2021 21:41:25

BE AWARE! You may pay good prices but at the end, they are junk parts, but if you don't pay attention when you pay, they'll charge EXTRA for 90 days guarantee for the parts (even if you don't ask for it, they won't ask you if you need it), for EACH one of them. So, I paid (Raleigh branch) $24.98 for 3 basic plastic parts PLUS $7.50 for three 90 day warranties that I'll never use.

S S

05/28/2022 04:46:42

If you’re looking to sell your car just make sure to show up before 3:30PM. They told me over the phone the hours were 9-4:30, but when I got there at 3:50 the car selling portion was closed. Luckily I was helped by one of the guys from the PYP side.

Aaron

08/12/2023 16:17:58

Great prices and nice employees!

Nathaniel Petty

08/21/2024 01:09:58

I wanted to visit for the first time to get something for my car, but these reviews...I am honestly on the same page about the fee to enter THEN we have to turn around and fetch the part(s) ourselves. I think regulations are needed. I used to live in FL where I would have to pay $2 to get in....What makes it fun to go other than me loving to fix cars is the prices were so cheap...But hopefully if I do visit it won't be like what these reviews are saying...Hopefully this business gives me some form of warranty30/60/90 days...Most of all hopefully I will be able to take the part back for AT LEAST AN EXCHANGE for a part that actually works if the initial one doesn't. Until then, I am glad that these guys are in business and close by me ;) they shouldn't be much different from what I already know in FL. This is NOT a visit review and is subject to change with experience.

Under Radar Productions

10/23/2016 19:16:37

Staff is absolutely terrible, if you cant pay their outrageous prices for sub par parts that they believe is amazing then you're treated like garbage. Not bad if you need some plastic trim pieces as long as the staff doesn't break them ringing it up. Also some of the staff are complete pervs, made my girlfriend feel extremely uncomfortable.

Samuel Johnson

01/03/2019 19:19:09

This place used to be to get the best deal on used auto parts but in the past year or so the prices have went way up, your charged for a warranty, they add on an environmental fee, and they find every little thing to add on what you have bought.. and today I had a set of four wheels which came out around 250$, so I asked if I can get a discounted because one of the tires had some slight cracking, but instead as I was walking to get the other Wheels to bring in one of the other employees comes out runs his box knife through the sidewall, says if you don't want to pay for the tire I'm making sure you can never use it. They were acting very Petty for used tire that I could have used as a backup.

Nick Hall

08/13/2021 07:29:46

Kevin and the guys in the scale house/vehicle selling area are a pleasure to deal with.

Cecile Paiva

05/30/2024 00:38:00

I discovered this place after dealing with Wagner's in Durham (who absolutely sucks) and got far better service!!! They were honest, they told me over the phone that they did have the car, but could not guarantee they had the part I needed. I appreciate their honesty, it was up to me to decide if I wanted to make the drive and take the chance. When I arrived she told me she didn't have the exact vehicle BUT she gave me 22 alternative vehicles that had the exactime part I needed. I wish u would have found this place first, before dealing with Wagner's BS. I wish I remember the lady at the front desks name, she was honest and kind! I'm so glad I came here, and my car is running great now!!!!!

Brittany Davis (#DavisCleaned)

05/22/2018 14:25:35

Got a quote for a pickup for my non-working junk car. They never picked up the car, or called me. I had to call them and leave a message asking what was going on. When I finally received a call back the day AFTER they were supposed to pick up my vehicle, I was told the quote had expired as it was only good for 7 day (received the quote on 6/30, called on 7/6, which is day 7). Do not use this company.

Kelly Marie

07/06/2021 16:28:31

Address:	1301 S Miami Blvd, Durham, NC, United States
Phone:	+1 800-962-2277
Services:	Salvage yard
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 459 Reviews
ZIP Code:	27703
Open Hours:	9:00 AM - 4:30:00 PM
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		9:00 AM - 4:30:00 PM
Monday		9:00 AM - 4:30:00 PM
Sunday		9:00 AM - 3:30:00 PM
Tuesday		9:00 AM - 4:30:00 PM
Saturday		9:00 AM - 3:30:00 PM
Thursday		9:00 AM - 4:30:00 PM
Wednesday		9:00 AM - 4:30:00 PM

LKQ City Auto Parts of Durham JunkYard in Durham (NC)

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Other Durham Auto Salvage Yards

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