I’ve only picked up parts from here a few times. Efficient and easily accessible. Front counter staff helpful in making the process happen as quickly as possible. The guys having to do the yard and parts removal could use a couple snicker bars.

SJonez

05/07/2023 11:48:22

I recently (early February) purchased a used automatic transmission from this salvage yard. I purchased it for a customer of mine that needed a replacement transmission in their vehicle. I own a small independent auto repair shop and have been doing this a very long time. This is not my first experience with Wagners but I will say it will be my last. I will say this much. In years past I never had any issues with them. However policies and customer service has clearly changed over there. I installed the transmission and the unit it did not make it very long. My customer has the vehicle towed back to me and I diagnose and confirm the transmission has indeed failed. When I email my sales individual who i had already dealt with, the response I get is that they do not have one on hand, they can get me one, but it will cost an extra $250 over my original purchase price because this one is lower mileage. Mind you, I already had invested $150 on top of the original purchase price, because after installing the transmission (the first one I got) I removed the pan to replace the filter/fluid only to find that the transmission pan was so damaged from underneath it literally destroyed the shift solenoids and internal transmission harness. Obviously I had to replace the solenoids, harness and pan to take care of my customer. It is certainly not my customers fault this happened. The job had to get done. I took pictures of everything beginning to end. I tried to get reimbursed for the $150 I personally invested in this unit and denied it because I had already addressed the issue prior to notifying them. Bummer, but I sucked it up for my customers sake. Now this unit is trash and after some back and forth I finally agree to pay the EXTRA $250 to get a replacement unit (again out of my pocket to take care of my customer, I'm now out an extra $400 over what the original price of the transmission was!) It's been over a week and I still don't have the replacement unit and have not had an email or any communication in over 2 days. Meanwhile my customers vehicle is in my shop and I can't take care of them they way they need to be. This whole experience has left me absolutely disgusted with this establishment and I will surely never return. I'm well within the 90 stated warranty period and have followed all their guidelines and then some. As a small business owner myself this I can say, it's shameful crooked behavior.

Dan Mezzacappa

04/06/2024 10:54:44

I ordered a torque converter for my Audi A4 quattro and expressed several times quattro and received a torque converter for a cvt two wheel drive which looked nothing like wouldn't fit and I was told that the part was purchased as is even if they sent me the wrong part..which the last who takes calls said I know what a torque converter is but clearly she had no clue sine there totally different in audi . Never trust them again!

Jeffery Poteat

02/05/2024 12:36:43

They have a good selection of parts and great staff. You can search the website for parts you're looking for. Some stuff is already removed from the cars and sitting in their warehouse, ready to go. Everything else, they'll pull for you. They won't start pulling it until you get there, though, presumably to make sure they're not pulling parts for someone who's going to flake. I highly recommend it. I got my transmission, rear axle, and driveshaft from them, have had no problems with them, and saved maybe $2-3k by now

Leo Erickson

03/23/2024 12:58:47

Don't waste your time. Looked my part up online, showed in stock. Called ahead of time to confirm and have it pulled. After the hour long drive to get there. part had not been pulled and no one knew anything about it. Then one of the ladies called to have the part pulled had me wait another hour. She then handed me a sheet saying it was ready and I needed to go with this gentleman to verify it. After looking for it with him for 15 Minutes. Part wasn't anywhere on the shelf to verify and she tells me that the puller says it's not in the car they don't have it. Then smiles and says I hope you didn't drive far. Really. So if your shopping for parts don't waste your time. And if you're going to use walkie-talkies to communicate with pullers and the front counter how about call when your looking at the car and the freaking parts not there instead of wasting people's time. And how about verifying you have the part when someone calls and take it off the website if you don't actually have it.

Brian

03/30/2024 12:24:38

Fantastic people. We were going through period of bereavement - they were very kind and understanding when we picked up my deseased wife's car. I can't express my gratitude .

Stan Branch

04/24/2024 19:45:39

Upon arrival I stood in front of a worker behind the desk.... there was no one in front of us....but the elderly woman with glasses on didn't look up to acknowledge us, but proceeded to speak to a woman completely behind and to the left of us, saying are you ready and then the woman stpped in front of us. Well as a 57 year young woman, I totally remembered feeling (WOW!!! Customer Service is Really going to Hell in a hand basket)......I mean this woman didn't even Freaking Acknowledge us, saying absolutely nothing!!!! Now had she looked up and said, sorry I was helping this young lady and will be with you in a moment, that would've made all the difference in this visit.... to top it off they didn't even have the battery for my car in which I was told to bring mine in for 40$ Exchange. I can't help feeling like this woman was the one who took that call, as it was filled with no customer service as well. Will second think this location of car graveyard in the future..... the gentleman that helped was, apologetic and courteous however.

Bonita Williams

04/06/2024 05:17:52

Offered to sell me a part for 1100.00 new + shipping. the same part is readily available on ebay for around $600.00. Also sold as new! On the website, I was given the option to call but elected to text. Received back a call asking me to repeat information in the text.

Pif

03/27/2024 15:53:20

Parts lady rude and un professionnel called asked for part she said they didnt hav was getting to ask for another part she hung up called back hung up on me again in Middle of sentence. She needs to be remined customers helps her get paid. So learn to listen. Have a blessed

Leon Jones

05/04/2024 16:28:02

I'm not really the review type, but when I have an experience as bad as I had at this place, I've got to warn people. So I drove 2 hours from Fayetteville after I called them to confirm the presence of a part, a fender. This is a difficult to find item so I was pretty happy about it, and she assured me they had it. Anyway, I get there and ordered the fender to be pulled. I waited for almost an hour for the washed up guy with the cheesy stud earring to tell me that the part is bad. Not only that, but he had a smile on his face as he told me that info like it was entertaining to him. It took everything within me to contain myself, also, I had my young son with me so I couldn't do that. It took me 3.5 hours to get home because of raleigh traffic. Wouldnt have been that bad, had I had the part I drove there for. So $50 in gas and 6 hours of completely wasted time. The ladies there were sweet and brought my son a bottle of water because their dispenser was out.

J Etteldorf

03/29/2024 00:32:20

Good customer service.

lu f

06/14/2024 02:06:59

Have been trying to contact someone at this business for almost 2 weeks about a motor I purchased and is not as described. Looking for a solution but given .no response I'm feeling I'm being ignored. Motor said it had 47,000 miles and no issues which is not the case. Immediate faults when starting. I am just looking for a solution to my problem and just would like some help getting the motor back to where it was advertised

Matt Mummert

03/23/2024 14:42:08

You call and they can’t give you a price .The woman on the phone pretends she knows about auto mechanics and insults your car to low ball you into nonsense prices.Do yourself the favor and post it for cheap on Facebook.

richard thayer

09/19/2024 18:40:02

Lots of vehicles.. tech tear down quick.. staff is about business but very helpful. Don’t dilly around

Cade

08/17/2024 17:34:42

Great value considering they charge the same price as LKQ, but you don't have to do the work. Plus they deliver!;

Tara Francis

04/18/2024 15:45:05

Website has a pic of their sign and that's the only way to figure out what their hours are. Sign says they're open on Sat. so I called to ask some questions about a part I need. Lady answered and was kinda snippy and didn't know any answers. She hung up on me, so I called back. She answered again and then said they were closed, so I apologized for bothering her. My questions weren't out of line -- I just needed to know what to expect as a first time customer before driving all the way there. I bought what I needed elsewhere.

Jeff Essic

12/08/2023 19:33:10

Friendly, fast, pragmatic and affordable. My new go-to for keeping old cars and trucks on the road. They do not allow Customers to wander around; it's not U-Pull-It or Pick-Ur-Part. They have a great and very fast system: You tell them what you want and if they have it (or might have it) they send a mechanic out to fetch the part. You can go with him if you want/need to provide details but you don't get your hands dirty! :-) The roving mechanics have their own mobile tool rig: an old car or truck with all their tools. It is a very cool way to do it. Highly recommended!

Bobby Shaftoe

10/12/2023 17:20:11

Other than the intense odor of weed, (probably just a customer, but worthy of mentioning) I would recommend Wagner's for parts. The staff was efficient and had my part immediately ready. Fair price. They recommended another company to put my tire on the wheel. That company did the work for free! Pleased.

Melanie Haynes

07/07/2023 17:41:16

Wagner's had exactly what I needed and the best part is that all I had to do is call and ask. They have a great database with parts and prices of everything they have on the lot. I was behind on my inspection because the Hyundai dealership was well or if my price range for a taillight. The lights worked but the red cover had a small crack in it. Wagner's was a life saver. As others have said, do not turn into the industrial park like Google Maps tells you to, just drive a bit further and you'll see the entrance.

K E

11/14/2017 20:02:32

Clean, professional,efficient. Friendly people with good prices.

otis cooper

05/23/2024 22:18:42

The white lady mid 40s who looks very old in the face along with over stuffed Spanish lady neither of them have any customer service skills whatsoever! Customer service will fix the face sag pulling parts will definitely help the other lady with both her problems! hey I’m just customer service expert and a 45yr old grandmother who still Gets carded for beer I could be wrong.

Camille Cam

08/24/2023 18:57:29

Yesterday I called for a specific part that i needed and the person who assisted me over the phone, wasn’t much help. He had told me that they didn’t have the part and he left it at that. After the call, i decided to go to the store and speak to another team member to see if they could help me, and Erick Mondragón was able to find the part i needed. I appreciate his help very much! Thanks Erick for your help!!!!

sabroso

03/15/2023 20:48:20

I called ahead to make sure that the middle stow and go seats I'd seen online were STILL available BEFORE I drove from Lillington TO Durham. I was assured they HAD the seats and when i got there, the only seats they had for me were a bench seat that I couldn't use. Was a waste of time and gas money to go there. Found my seats at Mclamb's in Fuquay Varina instead. Not only did Mclamb's have my seats BUT they also threw in the floor cover part because the floor cover I had wouldn't of worked with the seats I bought. AND a sweetheart named Miguel helped me install the seats AND cover. ****Stow and go seats pictured here I FOUND at MCLAMB'S in Fuquay Varina NOT at Wagner's****

Jamie Price

01/10/2020 16:37:19

Friendly. They have a dedicated Spanish speaking person also. They have good parts and prices but be patient. Bc you do have to wait for them to get someone to go get the part you want and bring it back to you. Will definitely buy from here again if the need arises.

Opinionated Person

08/06/2022 18:35:52

So i called to see if they had the part i needed and a older white lady answered and she was going to give me the number to a nother location but I said give me a minute so I could get a pen but she mediately hung up the phone it was very rude she should learn some manners

joey passalacqua

01/15/2024 14:21:44

Great place to check out if you’re looking for parts. If they don’t have it, they can usually find or get it for you!

Christopher Kearney

02/02/2024 20:41:30

Parts are a little pricey there but you don't have to take them off yourself, they'll pull it for you.

jerom steed

02/07/2024 17:05:47

Needed a mirror for a 2002 Honda crv. They had one but not the color I needed. The year before I purchased a vidor for this same vehicle Good price and in good shape

Susan Speicher

10/07/2023 16:03:08

Call service was disrespectful even after I drove 20 mins there the man called me a liar in front of everyone.i didn't argue or even respond just embarrassed then wad told they couldn't help with my battery. Tears as I left because it was already overwhelming going through car issues and the respect level was even worse.

Connie Brewer

09/05/2023 12:49:56

Drove a long ways to find parts and they had it! Eric assisted me right away, Absolutely hands down best customer service, They pull your parts so you don’t need tools, didn’t take long parts were in great condition. I will definitely be back here. Very satisfied with there service and price. Thanks Eric!!!

Boss Hoss

07/12/2022 02:23:45

Address:	4115 S Alston Ave, Durham, NC, United States
Phone:	+1 919-544-1729
Services:	Used auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 655 Reviews
ZIP Code:	27713
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Wagner's Auto Salvage Inc JunkYard in Durham (NC)

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