I had a great experience with Chris from Dave’s Tow-Away! He got to me earlier than I expected, and he was so friendly and helpful throughout the process. That was a big blessing on a very stressful morning. Thank you, Chris!
The service was fantastic. Quick and seamless. Chris did an amazing job getting my car from tow place to my house. Will use this Dave's towing again if needed.
They accepted the tow from Progressive at 7:45pm for my wife and never showed. They were non-responsive via phone and the roadside assistance dispatch said they were not even showing on the map for them. Full on no show leaving my wife stranded. At midnight she decided to leave the car unattended and find a way home.
Received phenomenal service from Chris @ Dave's Tow-Away. Let's just say it wasn't this dude's first rodeo. My car was dead in the water and he was even able to drop it right in my garage. Safe and sound!! Really appreciate you getting me out of a pinch, bud.
Chris dropped my car off right before the 5pm traffic, and I really appreciate the fast, professional service. Dave’s Tow-A-Way got my car out of the collision shop ASAP, which meant a lot—especially since that shop was charging outrageous daily storage fees and still hadn’t provided a full quote in a reasonable timeframe.
Every day mattered, and they made sure my pickup was scheduled immediately. Thank you to Chris and the whole team for moving quickly and helping me avoid even higher out-of-pocket costs. Highly recommend their service.
Wish I could leave zero stars. Representative was rude and incredibly disrespectful.
Our townhome community has used Dave's Tow-Away for years with no issue, but I literally just got off of the phone with a representative from the company who was incredibly rude, snarky, and unprofessional.
There is a vehicle our community has requested to be towed for several months now, and long story short, there has been a lack of communication on their end, and as a result, the vehicle is still there.
But the main point - It is NEVER ok to speak to ANYONE the way this representative spoke to me. When a customer asks questions for clarification, it is not a threat. It's simply the customer trying to figure out what's going on.
**In response to Dave’s Tow Away Comment**
I gave you a negative review based on how you chose to communicate with me. You were disrespectful, unprofessional, and rude. I have no issue with the facts you shared. I DO have an issue with HOW you shared - your accusations and yelling at me over the phone.
EXTREMELY unprofessional to say the least. I waited OVER AN HOUR for the driver to arrive and the lady over the phone constantly LIED about the driver arrival. Driver finally arrived and threatened to leave without giving me my car. I had to say I was calling the police for him to give me my car. They were very rude and disrespectful. Open hours are LIES as-well. Overall TERRIBLE TERRIBLE business and I would not recommend ANYONE spend money with them. I would push my car across the United States before giving them a dime of MY hard EARNED money. Money hungry, rude, disrespectful, and nasty behavior exhibited from these folks. Also I had to call over 7 times before the driver arrived and after about my 4th call they would just send me to voicemail. Again UNPROFESSIONAL. RUDE. DISRESPECTFUL. AND DISGUSTING PEOPLE. DO NOT SPEND YOUR HARD EARNED MONEY WITH THEM. Bankruptcy is their best option with the way they treat people trying to give them money.
Not once did I blame you all for towing my car. I blame you for LYING. I was VERY civil my first 2-3 phone calls. ANYONE would get irritable after waiting an HOUR for a person to arrive to unlock a gate. When I was told they would MEET me there. You LIED about the arrival of the man 4 times THATS when I got angry. But you knew that.
The receptionist I talked to was so nice and friendly as well as patient with me down to the tow truck gentleman who came out to pick up my car and tow it. Both people were so friendly and sweet, which was a relief after my car had been broken into and dealing with my car insurance and two other tow companies trying to charge 300-500! When the place I need to be towed to wasn’t that far. Dave’s towing employees are amazing thank you for cheer me up after a stressful situation and being reasonable what your prices! I will definitely save your information. I refer you to anyone that’s in need of a Towing!
Chris Atkins was great. He showed up exactly at the time he estimated and was careful and respectful with my car (its low on the front) while loading and unloading.
Called them after another two company said it would be difficult. I was told 30 mins driver was there in less than 30 did what he needed to do and in a very good professional manner
Coolest tow I have ever had. Called Dave for a quote to have my car towed at 3 am. His pricing is so reasonable. He arrived within 15 mins might have been more like 8. Super fast. The hook up to my car was impressively fast and efficient. Cannot recommend him enough. Cool dude.
I needed road side assistance. Chris showed up, not only earlier than anticipated, but called to report he was on his way. He was so friendly and make a difficult morning so much better. He diagnosed my car and in minutes, had me taken care of. He really is a great guy and a great representation for Dave's Tow-Away.
Chris was awesome! He showed up on time, was professional, put my mind at ease since the car wouldn’t start, and handled my car like it was a baby when he loaded it unto the flatbed and unloaded it. Thanks Chris!
Chris came even faster than expected and found a safe and easy solution to get my car out of my very narrow, annoying driveway. My husband and I have both used Dave's recently and had a wonderful experience both times with professional, kind drivers and speedy service. Thanks y'all!
I own a fairly large truck with over sized tires and wound up getting a flat on the side of I-40 west bound. My factory jack and spare tire are no longer of any use to me, so when I do get said flat tire, I’ve got to call for a tow. I started with my first Google search which was scam or wanted way to much to tow only 4 miles. At that moment I decided I wanted to look for a local business and help support the local community. Luckily I came across Dave’s Tow-A-Way out of Durham NC and they sent Chris out to my rescue. Chris tested the limits of is tow rig that day with my truck being as big as it is, but Chris handled it like a BOSS!!! I’m so happy I reached out to this company and not to mention their price was very reasonable for the job. Thanks again Chris
Great service! Chris was very professional and polite. Working in 103 degree heat cannot be easy but he arrived with a friendly smile and allowed me to ride with him to the service dept. Highly recommend this towing service!
Chris was not only extremely helpful while towing my car but also a very kind person. His communication was excellent, calling us with updates at every step of the way. I felt confident and reassured knowing my car was in good hands!
Good experience with Dave's Tow Away. Chris called on the phone, stayed in touch with his ETA, and was prepared for a somewhat unorthodox situation. Drove me to the dealership and took care with my vehicle. Good service, I would definitely use them again if I was in Durham.
Chris was Amazing! So polite, knowledgeable, and very gentle with my truck. It’s never fun when you have to call the tow truck, but he reassured me that everything was fine, and would work out! Definitely made me feel better about the bad situation I’m in.
Matt went above and beyond in his customer service, friendly attitude, and professionalism. He helped me resolve my situation and get my vehicle where it needed to go. I will definitely use Dave’s next time I need a tow. I wanted to offer him a tip for his service, but the best I could do was this review. Thanks so much for your help, Matt.
I had the best encounter this morning with Chris from Dave's Tow-A-Way. He called me after receiving a request for a tow from my insurance company. He was professional, polite and provided an accurate eta on when he would arrive to have my location to have the vehicle towed to the body shop. He arrived at my location and greeted me politely. He took pictures of my vehicle, reminded me to remove any items I may need from my vehicle, and started it to try to assess how he would get it up on his tow truck. He treated my vehicle gingerly and I was very impressed with the care he took. The entire process with him was seamless and I appreciate him. I was able to call my body shop to confirm my vehicle got there without issues and they confirmed it did. I will utilize Dave's next time I need a tow and recommend them as well.
Wonderful experience. Dave’s towing arrived quicker than expected time stated. Chris the towing guy greeted me , very friendly even looked at my tire along with me. Made me feel comfortable in knowing he would secure my car and get to repair shop. I will Recommend this company and also Chris!!
Hi! I just wanted to say Dave's towing is THE BEST! Chris came right away to tow my SUV and got there safe and sound. He was very sweet, kind and quick. He arrived and got my vehicle fast. While I hope I never need a tow again, if I did, I will Dave's every time.
I cannot express just how deeply impressed I was by Dave's towing service! They arrived in the blink of an eye, and it felt like a ray of hope in a moment of despair. Chris was absolutely extraordinary; he didn’t just come to tow my car—he took the time to gently walk me through every detail, ensuring I understood what was happening and that my beloved vehicle was in safe hands. The fact that he knew my mechanic added a layer of comfort that melted away my anxiety. In that moment, I felt a surge of relief, knowing my car was being cared for with such expertise and compassion. Chris, I can’t thank you enough for your incredible work! You truly made all the difference!
Chris was one of the drivers for Dave’s Towing today he was so kind and professional the weather is bad and he was concerned about me being out here in it. He handle my car with care in this rainy, cold weather. Essential Workers are a Blessing work in all kinds of weather. Thanks Chris
Budget rental car tire went flat 12 miles from the RDU airport. Chris from Dave's tow away called and arrived almost an hour earlier that estimated by budget. A real nice guy. 5 stars for sure.
Unfortunately my car broke down on the side of the highway while my wife was driving. Drove to check it out and then called my insurance for a tow. 1 minute after the call, insurance sent a text saying Dave's towaway was dispatched and had an ETA of 45-75 minutes. That text was at 8:15p, at 8:17p I was answering a call from Chris letting me know where he was and that he would be there in 30 minutes. He made in 28 minutes! He gave a warm greeting, hooked my car up and we we're on the road to drop my car off. Led him to the shop and a parking spot and he made sure I was good to go. Really appreciated his customer service, it was A1
They did tow my car today January 17, 2025 and amazed me the way they professionally handled it. Because my car doesn't start and couldn't come to Neutral, first guy who came with a flatbed tow truck advised me and discussed with his colleagues to tow the car using rack and dolly instead of dragging it. Another colleague of him came did the towing safely. I am satisfied by their concerned advise and cooperation. The price is also reasonable. I am happy by their work.
I caught a nail and the sidewall of the Mercedes. SL500. Chris showed up and was very professional. He also went above and beyond to tell me to a place where my tire could get repaired because I was stranded. I would recommend this service, but more importantly, I want to acknowledge the professionalism of Chris, the tow truck driver.
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