Fantastic service: We had to get our son's old van picked up and towed in, then evaluated and the battery replaced. Amazing service from Allegiant: Great notifications of time of arrival, professional service, the town truck driver (I think his name was Julian) called us to let us know it was delivered OK. They didn't try to upsell on a bunch of extra work. Absolute A+ service
Excellent service at a fair price. They moved a Class B campervan for me, that I couldn't get started. He maneuvered around a big low limb, a concrete wall, and between 2 trees and parked it out of the way off tree cutters who needed that area for their lift truck.. Plus he did the work efficiently and pleasantly. Highly recommend
These guys are AMAZING. They were able to rescue my work truck off an embankment with NO DAMAGE. They answered quickly, even though it was in the evening on a Friday. They told me what they were going to do and then they really did it. It took 3 of their trucks, as I was also hauling a full dump trailer of concrete. They are without a doubt the only towing company my business and my family will use going forward!!!
Bud...our driver, is an awesome young man he made the drive from Asheville to Hickory and enjoyable experience all of the workers should be as kind as he is. He was a pleasure to meet.
I’m a few days late to review. But they did amazing. Nothing bad to say about this company. Fast & efficient. Great communication. Great prices. Dalton did a wonderful job with great service and handling. He was and is very professional. They get the work done. Would highly recommend if you need towing that doesn’t cost an arm and a leg. I would use Allegiant Towing again if I have to.
Conflict resolution
I want to give praise to Cameron the owner at Allegiant Automotive. My son’s car was brought to this shop in September of 2023 for some repairs to be done. Throughout the process there was a lot of frustration due to lack of communication from the repair shop, there were also some heated conversation due to my son’s car being in the shop for several months, with the repairs not being completed on the vehicle. My son and I felt like we were getting the run around from previous employees that are no longer employed with Allegiant Automotive . There was also lack of communication between the shop and the shop owner. However, after speaking with Cameron the shop owner he was unaware of these issues that were going on with the shop, as well as my son’s vehicle. He was told that the vehicle was a forgotten vehicle and it was impounded. When Cameron became aware of these issues he made things right for my son. He waived all fees, (100%) and made sure the repairs were properly completed on my son’s vehicle in a timely manner, and covered the cost 100%. Cameron went above and beyond. Cameron is definitely a man of his word. My son is now able to drive his car. Seeing my son smile makes me smile. And we are forever thankful. I highly recommend Allegiant Automotive!!!
Nicholas saved the day! I was in AVL from Raleigh and had issues with my truck. He came quickly to diagnose my tire issue and then transported the car to the repair shop!
His service was great and we truly appreciate it!
Edit: I was going to delete this but seeing as how the owner is lying in his comment, I have decided to keep it. He was towing an ATV (not a car) 35 miles to the repair place and then 35 miles back. The total was $340. That equals about $4.86/mi for an ATV. I have attached the invoices as proof. I did not choose this company, someone chose them for me. I would never choose them based on the comment and how the owner has continued to ask me to pull this review down. I think the way he has responded is case in point as to why you should not use this company.
Charged $340 dollars to tow an ATV about 70 miles round trip. Would not recommend ever using their service.
Conflict resolution
The owner is very understanding. I had my car towed there, and I suspected I knew what the problem was. An AC compressor and spark plugs. A misunderstanding arose when I was anticipating a quote, and they spent time running a diagnostic. Mr. Doom was very understanding, and waive the fee. I felt partially bad about because I know they spent time looking at it. I asked him if he could just discount the diagnostic for and he said no, and waived the whole thing for me so I might come back. Which I thought was really nice and very professional.
I asked if they could source a used compressor for me. Mr. Doom said in order for him to be able to stand by his work he only orders the correct and proper parts.
We we’ll be taking are cars back.
Cannot say enough positive things about this company. Our classic car broke down on the highway, they were okay with having it towed to their yard and holding it there while we waited for a part to be delivered. Alex came to tow the car and demonstrated exceptional care while hooking and unhooking it from the flatbed, and the group at the shop allowed me to use part of a bay to get out of the rain while I got it running again. They even recommended a hotel near the yard and took me there to stay the night while we waited on the part. At all times, everyone we interacted with was generous and helpful. Fantastic people who made all the difference when we were in need.
I came to these guys with a tough situation with a school bus that needed to be moved. unfortunately, the stars did not align and there were too many issues with this particular situation that we were not able to get the bus moved. Cameron and his team rectified the situation immediately by refunding me in full, which once again proved why allegiant towing is my go to
Company when needing any vehicle moved. I strongly recommend this company.
Allegiant has the BEST ! response time ! I was not with my vehicle at time of towing, for that reason I had to pay $20!extra for additional truck equipment. Totally fine with that. Alex, the driver was in contact with me throughout the whole process. He was very polite and easy to talk to. Thank you Allegiant, and thank you Alex !
This place was absolutely amazing. They got me in the same day I called and were able to diagnose the problem with my car so fast. They were able to get parts in the next day. Cameron and Gillian were a huge help with getting everything set up for me. The mechanic, Patrick was absolutely wonderful. He kept me updated as an easy job turned into a much more difficult job. He worked exceptionally hard to get my car fixed properly. Everyone was super nice and helpful. I will definitely be using them in the future.
I can't say enough good things about them. We've used them for towing and classic car restoration. You can tell they like what they do for a living. Great work.
They towed a neighbor of mine tonight, Memorial Day. I hung out while he waited and when they were hooking him up. Really awesome guys! Alex 1 and Alex 2. LOL
Thanks to you all!
I locked my keys in my company car a couple weeks back. The fleet company reached out to Allegiant for lockout service. Dalton was fantastic and had me back in my vehicle and on the road very quickly. You guys are awesome!!
We were stranded at a campground in need of a tow. After a very stressful day trying to get our motorhome engine started, our roadside assistance company reached out to Allegiant for a tow to the dealership. Alex was so kind, professional and efficient in getting our motorhome hooked up and delivered to the dealership. His kindness was just what we needed after such a stressful day and we so appreciated his service! Thank you, Alex!
Absolute nightmare, beware !!!
MOST unprofessional experience ever
Towed our vehicle and kept for 4.5 weeks —— would not communicate , couldn’t get ANY answers because they were clueless as to what our vehicle needed ….these people switched out parts that were not needed -
Paid for rental 5 weeks ($ 1000.00 )
While vehicle was sitting at their garage !
People need to speak up about these businesses taking our money and not fulfilling their duties —-
RESEARCH reputable garages to care for your property and not just cash your check ….
PS if your vehicle is in -operable, do not use them —-or your vehicle will be in their possession sitting for weeks if not months!
Unhappy & disappointed
My van broke down on me and of course it was in the middle of no where and Allegiant was to the rescue. They promptly picked up my vehicle, fixed it and was gracious enough to accommodate my very unique situation of being 3 hours away. I'm not completely done with them but as of now I feel blessed to have them in my corner. Thanks Megan and the staff at Allegiant!
From the first point of contact, Gillian assisted us with a wonderful, patient spirit. Jacob provided exceptional service as he towed our disabled truck in for service. When we arrived at Allegiant Automotive in Asheville, the entire staff was welcoming and reassuring as our vehicle was under their expert care. Patrick’s automotive expertise, provides a quick cause determination and Justin was kind to give us a lift. Would highly recommend and appreciate their great customer service from every aspect.
Consistent rates and reliable professional service.
Professional and friendly from the phone service with texting updates, interaction with Jillian on the phone to Justin with the tow and assistance with my son's car.
They advised that they are a 24 hour operation without any price changes even for night towing.
Would definitely recommend and use again.
I got myself in a self inflicted pickle this afternoon and needed a tow truck for roadside assistance at home. Response time was quick at about 30 minutes. The driver Dalton was extremely helpful and getting me back on the road. Would highly recommend this company.
I dealt with a breakdown a few days ago and I had to get my vehicle towed twice — the first one within Asheville, and the second from AVL to Marion. Thank you, Allegiant, for making this a smooth process! You answered all of my calls the first time, booked me when I needed you to, and got my vehicle back on my property. This is a professional company that I highly recommend to anyone that finds themselves in a jam.
Called them the morning of and needed a splitter removed immediately off my car before it caused further damage to the front bumper. They got me in right away and had it off the car super quick for a very reasonable price. Will 100% be using them in the future.
A friend of mine recommended taking my 2012 Ram 1500 to Allegiant auto repair. Dalton Revis was the tech and he did an excellent job replacing a gasket on the top of the motor. I was very satisfied with the work and the price for fixing it.
I would definitely recommend this shop to others. Thanks guys!
Short version: Absolutely amazing customer service and professionalism. Everyone we spoke to and dealt with, dispatch, Jacob, Zack Gillian, were friendly and helpful!
Long version: My husband and I were on vacation from Indiana in our F-250 pulling a small trailer with our motorcycle in it. We were about 30 miles from our hotel in Asheville when our truck went into limp mode and lost power. After searching for local towing companies we chose Allegiant based on their positive reviews and the fact that they also offered repairs/service. Given the distance we had a reasonable wait time and were clearly dispatched someone immediately. Jacob showed up got the truck loaded and trailer hooked up and got us to our hotel leaving us the trailer (with the bike) and taking the truck to their service location. Gillian worked with our warranty provider for our transmission and worked quickly to get the truck up on a lift and get the issues diagnosed. We ran into issues finding a rental that would provide a vehicle we could tow the trailer. We had reservations in the Gatlinburg area the next day and were out of options while we waited on the warranty company. Gillian let us know that they had a secured lot where our trailer could be stored so that we could rent a car to get on with the rest of our vacation. They came and picked up the trailer from our hotel and delivered to their tow lot. They spent a considerable amount of time testing and troubleshooting and going back and forth with the warranty company. For the amount of work everyone put in to take care of our vehicles we were pleasantly surprised in our final bill. Whether you are local to the area or out-of-towners in a situation similar to ours I would definitely recommend Allegiant and we can not put into words the gratitude we have for your team making such an unfortunate situation while trying to enjoy our vacation much less stressful for us!
From the quick response of the tow truck, to Colton, the driver, being so helpful and patient, to the extremely quick and efficient fix (starter), my entire experience was absolutely incredible. I will highly recommend this business to anyone.
Okay Allegiant I see y’all great work!!!!! I’m so greatful that my friend brought her car down to your shop. I highly recommend allegiant automotive and Cameron keep up the good work your doing a amazing job
DO NOT GIVE ANY SERVICE TO THESE PEOPLE!!! The guy did not tell me I had a hole in my ac condenser, I went home and the whole ride back was fine but when I got back home it's was leaking green stuff and I called and a women answered I told her that I need to speak to the guy that worked on my truck she would not let me speak to him so she hung up 2 times and she was rude, told me to never come back or do business with them, but she told me I could come back in a rude tone so I came back let them check it and they told me that I had a hole in my ac condenser and would not give me back my money, they acted like they did not care one bit and was there just for the money.from the very beginning I ask them to check it and tell me what's wrong with the ac condenser they did not tell me at frist that there was a hole in the AC condenser and just went on and put the freon in it and said I was ready to go and I did pay for it all, I paid almost $100 and they did not give me a refund after all the guy busted my AC conduction and I have to replace the whole ac condenser. I would not recommend this service because they are horrible people, rude people and don't know what they are doing and do not know how to be nice to other people and just there for your money and go, the guy in the people basically scammed me, I repeat do not give them any service because they will not give you a refund back or will not be nice and just be rude.
Jul 26, 2023
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