Mazda of New Rochelle in
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Address:1 E Main St, New Rochelle, NY, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Mazda dealer
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Website:
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Zip Code:10801
Working Time and Location
What clients say about Mazda of New Rochelle in New Rochelle (NY)
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It was a pleasure working with Roque purchasing my first Mazda CX5 premium plus. Roque was patient and helpful throughout the whole process. When I’m ever in need of buying a new vechile I’ll be sure to reach out to him. Everyone else including his sales manager were informative and kind. Thank you for a seamless car experience.
Oct 21, 2025 -
I had a total loss of my 2022 Mazda CX-30 in September 2025 and was searching on all of the apps (Cars.com, CarGurus, Autotrader, etc) for another CX-30… I found several ones that I saved and received a notification of a price drop on almost an exact replica of the one I lost at Mazda of New Rochelle. I inquired to the dealership and Ashley, the internet manager was quick to reply and sent me an IPacket on the vehicle. It was everything I wanted in the higher trim and with very low mileage and no accidents with only one previous owner! The cherry on top was the price… it was the best price I had found thru any other dealership! I live in the Capital District and the dealership did not deliver but they let me pay a deposit over the phone to hold the CX-30 for 48 hours to go down and check out the vehicle. I drove my rental down the next day and I felt welcome and excited upon my arrival! The CX-30 was in mint condition and I knew I found my new ride! They worked out the financing and got me a lower interest rate thru a financial institution I never heard of and even helped me drop off my rental locally! I highly recommend Mazda of New Rochelle and can honestly say they deserve the high ratings and positive reviews others have left! Thanks you to all the people that turned my nightmare of losing my beautiful car into an experience of getting something even better that I LOVE to drive and feel happy to walk outside and see every single day!!!
Oct 20, 2025 -
I must say from the minute I entered Mazda of New Rochelle it was a welcoming non- judgmental feeling. I must say my sales person Jasper did a tremendous job ensuring I got the car that I really wanted and comfortable in. I would recommend anyone looking/shopping for a car to visit Mazda of New Rochelle. I thank Jasper and the Mazda team of New Rochelle for making the price fun and stress free.
Oct 17, 2025 -
Extremely Disappointing Experience at Mazda of New Rochelle I am a repeat customer whose household has leased four vehicles from this dealership, and I have referred two additional lessees over the years. Unfortunately, my most recent experience has been deeply disappointing. In December 2024, I negotiated a new lease with Charles and Manager Mariah. I spent several hours at the dealership, only to have the terms we agreed upon changed multiple times. I had to carefully review the fine print to catch discrepancies that were not initially disclosed. Now, ten months later, I am dealing with an ongoing issue with Mazda Financial related to a returned lease that was supposedly settled when I leased my most recent vehicle. Despite reaching out to Georgia, a manager at Mazda of New Rochelle, more than a week ago, I have yet to receive a response. While I remain a loyal Mazda customer and will continue to lease Mazda vehicles, I will never do business with Mazda of New Rochelle again. I strongly recommend that potential customers consider other dealerships such as Tasca Mazda, Mazda of White Plains, or Palisades Mazda, where professionalism and integrity may be better upheld.
Oct 13, 2025 -
Georgia and her team at Mazda were incredible. Not only did they explain everything in detail and make the experience of seamless as possible. They had me in and out in less than two hours.
Oct 11, 2025 -
Fantastic experience at Mazda of New Rochelle! Jasper in sales was absolutely wonderful to work with. He was knowledgeable, patient, and genuinely cared about finding the right vehicle for our needs. Thanks to Jasper’s expertise and dedication, we drove home in our new car and couldn’t be happier! He made the entire process smooth and stress-free, answering all our questions and ensuring we felt confident in our decision. If you’re in the market for a new Mazda, I highly recommend asking for Jasper. He’s a true professional who goes above and beyond for his customers. Thank you Jasper, and the entire team at Mazda of New Rochelle!
Oct 09, 2025 -
I recently purchased my first car — a Mazda CX-50 Premium Hybrid — from Mazda of New Rochelle, and I have to give full credit to Jasper, my salesman. He was absolutely amazing — patient, understanding, and never pushy. He was incredibly accommodating with both my father and me, took the time to answer every question, and made what could’ve been a stressful experience actually enjoyable. I wasn’t even planning to buy a car that day, but thanks to his professionalism and calm demeanor, I felt confident moving forward. 10/10 — definitely ask for Jasper if you visit this dealership! However, I did have a serious issue with the finance process. The financial manager was extremely sneaky and misleading. We had already made a deal on Saturday, but when I returned that week to finalize (with my full down payment) and pick up the car, he suddenly claimed that Mazda had “declined” the deal because my credit score wasn’t above 800 (mine was 750+). He said I no longer qualified for the promotional rate and instead pushed a new loan through another bank at a much higher interest rate — and he only disclosed this after taking my down payment check and after we had signed all the paperwork. This experience felt very dishonest. When we pushed back and said we’d rather cancel, he conveniently “stepped out for a minute” and came back saying he got an “exception approval” for the original deal — which made the whole thing feel even more suspicious. He also kept pressuring us to buy unnecessary Mazda coverages that didn’t make financial sense. All in all, I love my car and highly recommend Jasper — he truly made the experience positive. But be careful during the finance portion. Double-check everything before signing, and don’t be afraid to stand your ground if something doesn’t feel right.
Oct 08, 2025 -
I cannot emphasize enough how amazing my experience was! I had been car hunting for almost a year and was feeling anxious from previous bad, shady dealership experiences, but wow, I couldn’t be happier! Everything was straightforward, and the pricing was exactly as promised: honest and transparent from the start. The vehicle was in excellent condition, and Lewis and Jose were incredibly helpful every step of the way, answering all of my questions and concerns. The process was quick and stress-free. When it’s time for me to upgrade, I’ll definitely be coming back. They’ve earned my trust completely! This is a truly honest and reputable establishment. Thank you so much!
Oct 02, 2025 -
Naomi was my sales rep. She made sure I was taken care of. I was able to drive out of Mazda New Rochelle with my new Cx5 2025 in no time thanks to her.
Sep 30, 2025 -
I had best experience working this dealership. Lewis Matos made the process of purchasing a car very easy and followed through with every question and concern. I had researched this dealership and liked the ratings so felt confident that I was in good hands. I typically do not post reviews but as I was encouraged by the good ratings, I felt it only fair to pay it forward.
Sep 24, 2025 -
I had such a wonderful experience working with Naomi at Mazda of New Rochelle . From the moment I walked in, she was professional, friendly, and genuinely interested in helping me find the right car—not just making a sale. She took the time to answer all of my questions, explained everything clearly, and made the whole process smooth and stress-free. I never felt pressured, and I truly appreciated her patience and knowledge. If you’re looking for someone who cares about her customers and goes above and beyond, I highly recommend asking for Naomi. She turned what can sometimes be a stressful process into an enjoyable experience. Thank you again, Naomi, for your outstanding service—I love my new car!
Sep 23, 2025 -
Really comfy place. The Service advisors were cool and my new tires look great on my Mazda.
Sep 19, 2025 -
I had an excellent experience at Mazda of New Rochelle thanks to Luise Matos. He went above and beyond to help me secure the new 2025 CX-90 Plug-In Hybrid, which I’m thrilled about. Luise was extremely attentive throughout the entire process, taking the time to answer all my questions and making sure I felt comfortable every step of the way. What stood out most was how much he truly looked out for me as a customer—he clearly cared more about my satisfaction than just making a sale. Highly recommend Luis to anyone looking for a stress-free car buying experience!
Aug 14, 2025 -
I had such a great experience with this dealership! From start to finish, they were incredibly patient, kind, and helpful. Pedro is the best of the best. I really appreciated their honesty and professionalism. Highly recommend if you're looking for a stress-free and pleasant car-buying experience!
Aug 08, 2025 -
I had an excellent experience with Lewis at Mazda of New Rochelle back in February 26, 2025. From the moment I walked in, Lewis was very professional and attentive. He guided me through the entire process, staying in contact with me until I finalized my purchase. Even after I bought the vehicle, there were a few things that needed to be addressed, and Louis made sure they were taken care of promptly. What truly stood out to me was the effort and preparation he put into my car pickup it made the moment even more special and memorable. I highly recommend anyone looking for a vehicle to visit Mazda of New Rochelle and ask for Lewis. His professionalism, dedication, and attention to detail are top-notch.
Aug 06, 2025 -
Mazda of New Rochelle provided an exceptional experience from start to finish. The team made sure all my needs were met, treating me with patience, kindness, and professionalism throughout the entire process. Every question I had was answered thoroughly, and I never felt rushed or pressured. The dealership itself is clean, well-organized, and welcoming. The staff is incredibly friendly and genuinely committed to making sure you feel comfortable and confident in your decision. Highly recommend! Naomi & Zol did a great job making sure my needs were met. Highly appreciated and recommend their support and advice.
Aug 05, 2025 -
"Be cautious of this dealership! They claim to offer great customer service, but their actions say otherwise. They pick and choose which service plans to honor, despite Mazda's nationwide warranty. The survey follow-ups are harassment, and they'll try to manipulate your feedback. I had to pay out of pocket for service. If the maintenance plan isn't paid, they'll hold your car until it's settled. Other dealerships, like the one in South Carolina, treat customers with respect and fairness. Don't fall into their trap – read reviews carefully and beware of their tactics. They need to do better." My advisor was great :) his name was Phil. the rules to the dealership for maintenance plans horrible not fair. I will not return ever. Not. a great experience for my first time as a customer.
Aug 02, 2025 -
It was an absolute pleasure meeting with Jean and Ross. The experience they gave was increíble. We live in Shirley, NY and just the trip alone was a little scary but I was able to have worked with Jean before and knew it was going to be worth it. Ross had all the details ready to go when we arrived. It was a painless highly recommend the visit to New Rochelle Mazda.
Aug 01, 2025 -
⭐⭐⭐⭐⭐ The Best Energy in a Car Dealership I Have Ever Seen! From the moment I walked in, the energy at Mazda of New Rochelle was unlike any dealership I’ve ever experienced. The entire team was upbeat, professional, and genuinely enthusiastic about helping me find the right vehicle. They weren’t just trying to “sell a car” — they were focused on creating a great experience. The staff was knowledgeable, transparent, and truly made the process smooth from start to finish. Whether you’re buying, leasing, or just browsing, this dealership treats you with respect and positive vibes. I left with not just a car I love, but the feeling that I was truly taken care of. If you’re shopping for a vehicle, this is the place to go. Highly recommended!
Jul 31, 2025 -
My experience was excellent from start to finish. As soon as I arrived at Mazda of New Rochelle, I was greeted by Jordan, who was incredibly helpful and welcoming. He answered every question I had with patience and professionalism, and took the time to understand exactly what I was looking for. His knowledge and approach made the entire process smooth and stress-free. I truly appreciated his support throughout the experience!
Jul 16, 2025 -
Five stars for salesman Pedro Gutierrez for excellent service from start to finish. Friendly, knowledgeable and professional. He made the car buying experience quick, simple and satisfying. He explained everything in detail from financing to warranties and helped every step of the way. Highly recommend Mr. Gutierrez for excellent service if you're considering purchasing a Mazda from Mazda of New Rochelle.
Jun 30, 2025 -
From the moment we walked into Mazda of New Rochelle we felt welcomed and ready to do business. Jordan was my salesperson and I can't say enough about him, he was kind, new his facts and we reached a great deal'
Jun 25, 2025 -
My 21 year old daughter just bought her first car. I can’t recommend Mazda of New Rochelle highly enough! Pedro was so patient and kind, took the time to explain the features of the cars, the buying process, the maintenance required, etc. He didn’t rush us at all, which was our experience at other places. The finance manager, Tinu, was equally patient and fully explained the entire financing process. They delivered the car straight to our driveway! Superb customer service, would definitely buy from them again.
Jun 22, 2025 -
I had an exceptional experience at Mazda in New Rochelle, and I can't recommend this dealership enough. From the moment I stepped through the door, I was greeted with warmth and professionalism. The General Manager, Georgia, truly goes above and beyond to ensure every customer feels valued and cared for. Her genuine attention to detail and dedication to customer satisfaction made all the difference. The entire staff displayed a level of professionalism, kindness, and expertise that exceeded my expectations. They took the time to listen to my needs, answer all my questions, and guide me through the process with patience and transparency. It was clear that they genuinely care about their customers and strive to make each visit a positive experience. Thanks to their support, I felt confident and well-informed throughout my entire journey. Their commitment to excellence and personalized service truly set this dealership apart. I am incredibly grateful for their help and for making what could have been a stressful process so smooth and enjoyable. If you're looking for a dealership that cares about its customers, offers top-notch service, and has a fantastic team, look no further than Mazda in New Rochelle. Thank you, Georgia, and everyone on the staff, for your outstanding service!
Jun 20, 2025 -
If you need anything contact Lewis he’s got the best pre-owned Mazdas was very professional and helped us work out a good deal that was lengthy. Ended a 2 week nightmare of having no car in under two days, regardless of paperwork etc we finished up relatively quick and love our new car thank you to Lewis and the team you guys were great!
Jun 04, 2025 -
Absolutely amazing experience at Mazda of New Rochelle thanks to Gwen and Zol! Gwen was incredibly patient, attentive, and truly went above and beyond to help me find the perfect fit with the Mazda CX-70 Turbo S Premium. She made sure every detail was taken care of and everything was ready for me when I arrived, super smooth and stress-free. Zol also played a huge role in helping me choose the best financial option that fit my budget and needs. Both of them made the process easy, clear, and enjoyable. Couldn’t have asked for better service. Highly recommend!
Jun 04, 2025 -
Amazing staff and service! Lewis and John, were super knowledgeable and transparent which made the buying process super easy and painless! Really appreciate the excellent experience! Be sure to check them out if you’re in the market for a car!
May 20, 2025 -
Had a great experience with Lewis getting a used Corolla. Everything was pretty fast and seamless, the service was fantastic. There were no extra or bogus fees tacked onto the car price, everything was very transparent.
May 15, 2025 -
Went to Mazda to test drive a CX-5 and was set up with Gwen, and immediately was struck by her kind and personable nature! She made the process so enjoyable! It didn’t feel like a regular boring dealership experience. She was also very sweet to my daughter. We decided to go ahead and make the move to Mazda after our test drive and our time with Gwen. Today we drove away in our brand new CX-5! The car is a dream, beautiful, amazing tech, full tank of gas, just overall wonderful, we’re so pleased! The business manager was also above and beyond!!! He made the experience of me handing over my money so pleasant! Lol. However, the icing on the cake was, when we jumped into the back seat, a teddy bear was waiting for my daughter, and she was beyond happy! My daughter has a teddy bear obsession so that meant so so much! On top of that, I got a beautiful Mother’s Day gift and handwritten card as tomorrow is Mother’s Day! Guys! Get your car from here! And please be kind to the staff, they’re amazing.
May 10, 2025 -
I purchased my 2024 CX-5 in April of last year, and as I approach my one-year anniversary of ownership, I’ve been reflecting on how much I genuinely enjoyed the buying experience with Gwen. After some frustrating encounters with other dealers, she completely matched my buying style. I had a tight timeline and had a lot of task before I relocated. We discussed everything over the phone and via text, which made the process feel convenient and low-pressure. Most importantly, she was transparent. No vague “come in and we’ll talk price” tactics just honest communication, responsiveness, and clarity. When I arrived at the dealership, Gwen had the car ready for me to view, and the entire process was seamless. Her non-pushy and professional approach sold me. Even though I’ve since relocated to another state, I would absolutely make the trip to buy from Gwen again. This was the first time I purchased a car and felt no regret just satisfaction and trust in who I worked with.
Apr 05, 2025
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