It was our first time do make an appointment. I can say that making reservation online was very easy and smooth. Liam was the one who took care of us and answered all our questions. Getting a rundown video on the status of our car with explanation gave us a relief and more insight of the condition of our car. I would highly recommend this location.
I Purchased a 2014 Mazda CX5 from them, very friendly and organized. They did allot of service to the car before I bought it. I was also pleased with the fact that they sent me a check back for overpaying for the Registration Fee. I would do business with them again. Thanks, Rich Hollander Crown Point, NY
I’m a returning customer at Mazda of New Rochelle. I previously had a CX-90, but it was too big and difficult to park near my job, so I switched to a CX-50 and she’s a beauty in red. I had my first service on January 30th, and Amanda took great care of me. She was welcoming, offered coffee, showed me the restroom, and made sure I was comfortable while I waited. The service was quick and smooth. Everything I’m saying about Amanda is genuinely true she’s excellent. If you’re going to Mazda for service, Amanda is the one to see. Thank you again, Amanda, as always.
Honest dealer. No games! I was hesitant walking into Mazda of New Rochelle after bad experiences at three other dealerships that week. Every one of them tried the usual tricks like inflated rates and hidden fees, etc.
Dumitru was completely different. Honest, transparent, no pressure. When I needed time to think, he followed up professionally and made me feel comfortable coming back. He showed me all the numbers upfront and gave me time to review the contract carefully. And he gave me a good deal! No games. Just straightforward communication and genuine patience with all my questions.
I left with a 2025 CX-5 at a good price and felt good about the experience. Something I didn't think was possible after the week I'd had.
If you want to be treated with respect and honesty, go see Dumitru. This is how car buying should be. Highly recommend!
I recently bought a car at Mazda of New Rochelle and had a great experience. What stood out the most was the transparency and respect I received throughout the process.
As a woman shopping mostly on my own, I had several experiences at other dealerships where I felt talked down to or treated as if I didn’t know what I was doing. That was not the case here. Dino and Alfred answered my questions clearly, never made assumptions, and always treated me as the decision maker, even when I brought a man with me on my first visit.
After over a month of searching, only 2 dealerships didn’t make me feel dismissed or questioned for my preferences. I truly appreciated the professionalism and respect and would absolutely recommend them.
Jasper was attentive, thorough (he even had velcro to re-attach the ezpass) patient, literally wonderful. I will never be sure I got as good price as I should have or could have, maybe that just is how I feel at every dealership, but Jasper was the best customor service experience I've ever had at a mazda dealership hands down. Georgia appearing with treats in a basket at the end of of long day was lovely too.
I had an outstanding experience at Mazda of New Rochelle, and I owe it all to Jasper (sales) and Lucky (manager). From the moment I walked in, Jasper greeted me with genuine enthusiasm and zero pressure. He listened carefully to what I needed, asked smart questions, and found the perfect CX-5 trim in under 10 minutes. His product knowledge was impressive—he even showed me features I didn’t know existed, like the 360° camera demo on the lot. When it came time to talk numbers, Jasper was transparent and patient. He worked with Lucky, who jumped in to make the deal even sweeter with an extra incentive that fit my budget. No games, no “let me talk to my manager” runaround—Lucky was already there, proactive and friendly. The whole process took less than two hours, paperwork included. The showroom was spotless, the coffee was fresh, and every staff member I passed smiled and said hello. These guys clearly love what they do, and it shows. If you’re shopping for a Mazda (or just curious), ask for Jasper and Lucky—you’ll leave happy. Already recommending them to friends!
I was looking to purchase a Mazda CX5 for months and began working with the amazing Jose L., who helped me with everything. I had been communicating with Jose for weeks, weighing my choices between different trims and ultimately purchased a Carbon Edition. This was my first time purchasing a car, and the process was smooth and relatively easy. From the test drive and assistance going to the bank to pick up a cashier’s check, Jose was a delight. I would highly recommend you come to Mazda of New Rochelle for your next Mazda.
We went into dealer with a plan to see Greg. We sat down as there were no staff visibly available. Finally, after about 20 minutes, a young woman asked us for help and we said we’re here to see Greg. She said OK will call him… We sat for another 15 to 20 minutes with no updates and no Greg! Finally, we grabbed another random person walking by and said we don’t have to see Greg. We’ll see anybody at this point. We want to buy a car. Thats when Dumitru helped us. He was friendly, informative, and took us for a test drive. He talked about our options and tried to get us the best deal. He was pleasant and attentive and offered us coffee while we waited once the The deal was agreed upon, he followed up with a phone call and text message to ensure that everything would be ready for pick up the following day. He walked us through all the features of the car and followed up a few days later to ensure we were happy. It was a very good experience. I must say I was not impressed with the dealer ship overall… People just seem to be walking around, not paying attention or interacting with customers. One person was even slumped over sleeping on the desk. Gone are the days when you walked into a dealership and people jumped up to shake your hand and greet you. Overall, I’m happy with Dumitru and happy with my purchase!
Great experience with this dealership! Informative, patient and friendly staff. Lucky, sales manager, made sure to put together a deal I was happy with. Mariah, walked me through purchase agreement and answered all my questions. Jasper, sat with me in my new car to tutor me through all the new bells and whistles, letting me know I could call him at anytime in the future with questions. This team at Mazda of New Rochelle made a stressful car buying experience feel like a breeze. Thank you!
Jasper and Gwen are wonderful! They made the process of leasing my new vehicle as efficient and enjoyable as possible. Mazda of New Rochelle is a pleasure to work with. Great customer service. I highly recommend!
People often say that going to a car dealership is worse then going to the dentist. That is far from the case with mazda of new rochelle. After going to a few dealerships in long island and not having such good experiences a friend recommended to me to go to Mazda of New Rochelle and I am so glad that he did. I went there from long island and had a tremendous overall experience from start to finish. From the moment we got there we were greeted with a big smile and hello from Georgia(who happened to be the GM). She escorted us into the showroom which happened to be immaculate and she introduced us to a salesman Ross. He was very helpful in finding the right car for us and then working for us to get a great deal as well. Once we bought the car we were taken into the finance department (which is usually a lions den that most people hate dealing with as well.) Well Jean couldn't have been any nicer and he was very thorough with explaining everything to us. Most important of all is that he wasnt pushy at all about buying anything that we didnt want to buy. Georgia followed us through the whole process and made us feel so comfortable as well as making sure that everything was going well with our purchase. She was absolutely tremendous as was her whole team. As a person that was previously a salesperson in the business, I strongly and highly recommend making the trip to Mazda of New Rochelle and I guarantee that you will be happy that you did.
“I can give you an extra $200 if that makes you feel better.”
No, what makes me feel better is NOT spending $16,000+ after trading in my other Mazda at this dealership.
Sales rep, Dino, was great. Manager named Miguel? Nope. His attitude and lack of communication or negotiation skills had me happily walking out the door and driving all the way to Huntington.
We had an outstanding experience purchasing our new CX-5, and this dealership truly set the bar high. Before coming here, we were at another dealership where the constant games and back-and-forth completely turned us off. The difference here was night and day.
Our salesperson, Jasper, was refreshingly honest and straightforward from the very beginning. He made the entire process easy, transparent, and stress-free—no pressure, no gimmicks, just clear communication and professionalism. It was exactly what we were looking for after our previous experience.
The finance manager was also amazing to work with. Everything was explained clearly, the process was efficient, and there were no surprises.
I’ve purchased cars from many other dealerships before, and this is by far the best experience I’ve ever had. I would highly recommend this dealership to anyone looking for a smooth, honest, and enjoyable car-buying experience.
UPDATE: I still have not received any response a week after my review. Calling their phone line has been pointless because each time someone answers and says hello, they hang up as soon as I begin speaking. I was also told by the dealership that my car had an open recall, but Honda has confirmed that there is no open recall on my vehicle. This is my first review I’ve ever written because I felt compelled to share this experience in hopes that someone would finally take it seriously. Unfortunately, even this attempt feels like a dead end.
I’m not sure why this dealership has so many five-star reviews. I purchased a car here two weeks ago, and the entire experience felt rushed and unprofessional. Important information was not clearly communicated to me, and when I asked questions, I was made to feel as though I should have already known the answers rather than being helped. They then proceeded to not fix any of the issues so the experience could go as fast as possible. This attitude came from both my salesperson and the finance department.
Less than two weeks after purchasing the car, a part fell off despite only driving on highways. When I reached out to the dealership via email, I received no response. I ultimately had to take the car to Honda of Stamford, where the issue was handled with true professionalism. I had to pay for the fix myself. Additionally, while driving home from the dealership, the tire pressure warning light came on within five minutes. This is something that should have been checked before the vehicle was handed over.
I’m happy with the car itself, but disappointed with the buying experience. I wouldn’t recommend this dealership unless they have a vehicle you truly love, as the customer service did not match the positive reviews I had expected.
Jasper was incredible to work with! He treated us with genuine respect from the moment we walked in and took the time to understand what we needed before trying to sell us anything. He was never pushy, always patient, and made the entire process smooth and comfortable. Thanks to him, I drove home in my brand new Mazda CX-30!
If you’re in the market for a car, Jasper is the guy you want to work with. Highly recommended!
We had a great experience at the Mazda of New Rochelle. Our salesperson, Greg, was patient and delivered exceptional service. He was attentive, knowledgeable, and understanding to our concerns and needs in leasing a new car. We never left a dealership so happy and blown away of the kindness. At the end, he ensured we left with not only a beautiful car that was within budget but also a smile and thankfulness. We left feeling like family- not taken advantage of and treated like our business mattered. We hope to be as lucky again to have Greg guide us through our next new car when the time comes. Thank you to Greg and the Mazda team!
Outstanding service and a delight to deal with! Did the entire deal to purchase via phone and then went in to pick up. Made the transaction super smooth and easy. The car was ready when i arrived via UBER from another state on the Wed before Thanksgiving. All the staff there was awesome! Great job!!
I went to Mazda New Rochelle after seeing a few CPO cars online and talking with a specialist. Upon arriving, I was greeted with a warm welcome, offered coffee/hot chocolate, and immediately went to view the cars I was interested in and test drive a few. I had a budget in mind and received thorough advice on what was available within my budget. It took me a few days to test drive some cars because I was uncertain about what I wanted. My car was stolen a few months ago in NY, which is what brought me here as I had to car shop again. I explained my situation to the team, and they were patient, didn’t pressure me, and provided all the information I needed to make the best decision. A few days later, I financed a new car, and I am really excited about my purchase. I definitely recommend going to Mazda in New Rochelle. I worked with Lewis and totally recommend him, but the entire team at New Rochelle was great. Thank you to Mark for helping me finalize everything and giving me a tour of the car before I drove off with it. The team at New Rochelle was transparent, supportive, patient, and did their best to work with me. The only feedback I have is that it is extremely cold in their office and main area. I was freezing every day I was there. Please fix that! Keeping guests warm will make them want to stay longer :)
Outstanding Service and Professional Team I recently visited Mazda of New Rochelle to test drive a CX-30, and Jose had the car spotless and ready when I arrived. After the drive, I decided to move forward, and the whole process—from trading in my old car to signing the lease—was quick and effortless. Jose and the team were attentive, transparent, and focused on what I needed. Al, the manager, was professional and straightforward, and Timu in finance clearly explained every detail. I highly recommend Mazda of New Rochelle for their honesty, efficiency, and exceptional customer care!
Staff was amazing. When I came in to the dealership, I was dealing with a situation and Lewis helped me. Got me off the lot with a beautiful vehicle. The whole staff was amazing. 10 out of 10, highly recommend.
I had a great experience through and through. A most welcoming staff and excellent salesman Mr Jasper was fantastic. Great in communication checks up on me as a buyer to ensure my purchase is loved! So far so good fell in love with Mazda but most importantly so happy with the customer service portion that made this so easy to handle. Thanks Jasper!
I had a total loss of my 2022 Mazda CX-30 in September 2025 and was searching on all of the apps (Cars.com, CarGurus, Autotrader, etc) for another CX-30… I found several ones that I saved and received a notification of a price drop on almost an exact replica of the one I lost at Mazda of New Rochelle. I inquired to the dealership and Ashley, the internet manager was quick to reply and sent me an IPacket on the vehicle. It was everything I wanted in the higher trim and with very low mileage and no accidents with only one previous owner! The cherry on top was the price… it was the best price I had found thru any other dealership! I live in the Capital District and the dealership did not deliver but they let me pay a deposit over the phone to hold the CX-30 for 48 hours to go down and check out the vehicle. I drove my rental down the next day and I felt welcome and excited upon my arrival! The CX-30 was in mint condition and I knew I found my new ride! They worked out the financing and got me a lower interest rate thru a financial institution I never heard of and even helped me drop off my rental locally! I highly recommend Mazda of New Rochelle and can honestly say they deserve the high ratings and positive reviews others have left! Thanks you to all the people that turned my nightmare of losing my beautiful car into an experience of getting something even better that I LOVE to drive and feel happy to walk outside and see every single day!!!
Georgia and her team at Mazda were incredible. Not only did they explain everything in detail and make the experience of seamless as possible. They had me in and out in less than two hours.
I recently purchased my first car — a Mazda CX-50 Premium Hybrid — from Mazda of New Rochelle, and I have to give full credit to Jasper, my salesman. He was absolutely amazing — patient, understanding, and never pushy. He was incredibly accommodating with both my father and me, took the time to answer every question, and made what could’ve been a stressful experience actually enjoyable. I wasn’t even planning to buy a car that day, but thanks to his professionalism and calm demeanor, I felt confident moving forward. 10/10 — definitely ask for Jasper if you visit this dealership!
However, I did have a serious issue with the finance process. The financial manager was extremely sneaky and misleading. We had already made a deal on Saturday, but when I returned that week to finalize (with my full down payment) and pick up the car, he suddenly claimed that Mazda had “declined” the deal because my credit score wasn’t above 800 (mine was 750+). He said I no longer qualified for the promotional rate and instead pushed a new loan through another bank at a much higher interest rate — and he only disclosed this after taking my down payment check and after we had signed all the paperwork. This experience felt very dishonest.
When we pushed back and said we’d rather cancel, he conveniently “stepped out for a minute” and came back saying he got an “exception approval” for the original deal — which made the whole thing feel even more suspicious. He also kept pressuring us to buy unnecessary Mazda coverages that didn’t make financial sense.
All in all, I love my car and highly recommend Jasper — he truly made the experience positive. But be careful during the finance portion. Double-check everything before signing, and don’t be afraid to stand your ground if something doesn’t feel right.
I cannot emphasize enough how amazing my experience was! I had been car hunting for almost a year and was feeling anxious from previous bad, shady dealership experiences, but wow, I couldn’t be happier! Everything was straightforward, and the pricing was exactly as promised: honest and transparent from the start. The vehicle was in excellent condition, and Lewis and Jose were incredibly helpful every step of the way, answering all of my questions and concerns. The process was quick and stress-free.
When it’s time for me to upgrade, I’ll definitely be coming back. They’ve earned my trust completely! This is a truly honest and reputable establishment. Thank you so much!
I had an excellent experience at Mazda of New Rochelle thanks to Luise Matos. He went above and beyond to help me secure the new 2025 CX-90 Plug-In Hybrid, which I’m thrilled about. Luise was extremely attentive throughout the entire process, taking the time to answer all my questions and making sure I felt comfortable every step of the way. What stood out most was how much he truly looked out for me as a customer—he clearly cared more about my satisfaction than just making a sale. Highly recommend Luis to anyone looking for a stress-free car buying experience!
I had an excellent experience with Lewis at Mazda of New Rochelle back in February 26, 2025. From the moment I walked in, Lewis was very professional and attentive. He guided me through the entire process, staying in contact with me until I finalized my purchase. Even after I bought the vehicle, there were a few things that needed to be addressed, and Louis made sure they were taken care of promptly.
What truly stood out to me was the effort and preparation he put into my car pickup it made the moment even more special and memorable. I highly recommend anyone looking for a vehicle to visit Mazda of New Rochelle and ask for Lewis. His professionalism, dedication, and attention to detail are top-notch.
It was an absolute pleasure meeting with Jean and Ross. The experience they gave was increíble. We live in Shirley, NY and just the trip alone was a little scary but I was able to have worked with Jean before and knew it was going to be worth it. Ross had all the details ready to go when we arrived. It was a painless highly recommend the visit to New Rochelle Mazda.
I had an exceptional experience at Mazda in New Rochelle, and I can't recommend this dealership enough. From the moment I stepped through the door, I was greeted with warmth and professionalism. The General Manager, Georgia, truly goes above and beyond to ensure every customer feels valued and cared for. Her genuine attention to detail and dedication to customer satisfaction made all the difference.
The entire staff displayed a level of professionalism, kindness, and expertise that exceeded my expectations. They took the time to listen to my needs, answer all my questions, and guide me through the process with patience and transparency. It was clear that they genuinely care about their customers and strive to make each visit a positive experience.
Thanks to their support, I felt confident and well-informed throughout my entire journey. Their commitment to excellence and personalized service truly set this dealership apart. I am incredibly grateful for their help and for making what could have been a stressful process so smooth and enjoyable.
If you're looking for a dealership that cares about its customers, offers top-notch service, and has a fantastic team, look no further than Mazda in New Rochelle. Thank you, Georgia, and everyone on the staff, for your outstanding service!
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