Great experience at Audi New Rochelle. Jason was very helpful from the moment I walked in. He was extremely personable & knowledgeable throughout the process. He was very transparent & made everything seamless. I’m very thankful for his help in welcoming me into the Audi community. A+
I have been a customer for the last decade (previous Classic Audi) and there are very good reasons for that! Everything in this dealership works like a well oiled machine- starting with Sales- I have been working with Craig McLaughlin who is the absolute best and most informative sales professional one could ask for- he listens carefully to what you are looking for and then goes above and beyond to find you the car of your dreams and work on financials that make sense to you! Then when the time comes to service your vehicle you will be in the best care of Samantha Diaz who’s a service advisor and whom I’ve been working with for many years- She always makes sure to give you all the information and details you need to make the right decisions and she keeps you posted on the progress and setup of any needed repairs. The Service and Parts Director Shaun Tjepkema is a fantastic professional who truly listens to a customer’s concerns and will go above and beyond to make sure you are 100% content and satisfied with the services- truly a gem! I also want to give a huge shoutout to Susan Prati who is always ready to help with any loaners or courtesy rides you may need while your vehicle is being serviced- All in all Audi New Rochelle is the perfect dealership from Sales to Service- they truly value a customer’s business and will make sure you can fully enjoy your car and appreciate the Audi brand! I highly recommend you visit them and become an Audi enthusiasts yourself
Had a great experience at this Audi dealership. We enjoyed working with Evanet. She was patient with us and thoroughly explained each car and its aspects. She listens and is attentive to what we need, accommodating and over all easy to work with! I highly recommend this dealership.
Thank you to Wilfredo! I showed interest in a vehicle at 4pm on New Years Eve. In less than an hour, Peter from finance and Will from sales contacted me with an approval. I was pleased and appreciated how efficient they both were in helping me. New Years Day, they were closed and January 2nd, I picked up my new car! Wilfredo made the car buying process so seamless and easy, it was almost unreal! When I arrived at the dealership, he helped me set up the myAudi app and then we went to the car. He thoroughly explained all the features the car had and was super knowledgeable when I asked any questions. We then signed paperwork and I was in and out the dealership within an hour! Overall, my experience was great and I would recommend Will anytime to anyone! I love my new car!!! Thank you, Will!
My experience has been excellent. The staff at the desk was courteous and knowledgeable, it did not feel like he was out to make me spend money. also another great job by the mechanics. Thank You Audi...
I called this Audi dealership and spoke to a salesman by the name of Algeny. I told him that I was looking into a new lease. I gave him all the necessary information. He said he’d call me back and I still have yet to hear from him. SMH!
I had an excellent experience at Audi of New Rochelle, thanks entirely to Hannah, my service advisor. I had to bring my car in multiple times over a six-month span, and throughout it all, Hannah truly listened and took my concerns seriously. She was extremely professional, knowledgeable, and genuinely helpful from start to finish. Hannah provided constant updates and went above and beyond to ensure everything was handled properly. Her patience, attention to detail, and customer-first attitude made a potentially frustrating situation completely stress-free. She genuinely made the experience better, and this is the kind of service that keeps customers loyal. Highly recommend Audi of New Rochelle—Hannah is outstanding.
This past summer I visited Audi of New Rochelle for the first time. I had my brakes changed on my Audi A6. After I had left and got home something told me to check my trunk to see if my wheel lock opener was still where I had left it. Unfortunately, it wasn't. I went back to Audi of New Rochelle to complain that my wheel lock opener was missing. The guy at the front desk goes to the back where they service the cars and retrieves it for me. The service guy that had performed the brake job allegedly had forgotten to put back in my trunk. Fine. Fast forward to two weeks ago when my front driver's side tire was losing air. I go to the flat fix it place and hand my wheel lock opener to the guy who was going to fix my flat. He takes off the lug nuts covers and tells me that there wasn't a lock on my tire, only regular lug nuts. Huh? I've never been away from my car when my wheels have been off except for the time that I went to Audi of New Rochelle and they had my car in the back where they repair the cars. Obviously, custumers aren't allowed back there. Not only was the driver's side wheel lock missing, so was the passenger side tire lock. They were stolen at Audi of New Rochelle. Facts! 100% true. Be careful with your car when you go there. I wish that the brake sensor hadn't come on when it did. I did not have time to go to Audi dealer that I normally frequent. If only I knew. I know now!!
From the moment I walked into Audi New Rochelle, Evanet Jimenez delivered an outstanding experience. She was professional, welcoming, and incredibly knowledgeable. I mentioned I was interested in the Audi Q3 or the Audi Q5, and she immediately took the time to show me both, breaking down all the features and helping me understand the differences in a way that felt genuine and never rushed.
I told her the numbers I was comfortable with, and she made it happen with no pressure, no back and forth, just honest help. Evanet went above and beyond to ensure everything was smooth, clear, and tailored to exactly what I wanted.
A huge thank-you to Evanet Jimenez for guiding me through the process and taking the time to help me get familiar with my new Audi. I absolutely love it, and I couldn’t have asked for a better experience or a better person to work
Such amazing service I had bought a Mazda From a man named Will there, he was amazing as soon as we stepped in he helped us find a great car that suited our budget Not only was the car exactly what we wanted, but the color was amazing. The size was great. The miles was reasonably low and also it was just a love at first sight experience with the car. thank you Will for your help. It was definitely a 10 out of 10 service because I walked in there without the thought of buying a car that day, but Will helped me find my dream car.
We had a great experience at Audi New Rochelle. Evanet was excellent! She was knowledgeable and was able to answer all of our questions. She was very responsive and was able to find the exact car I was looking for. Upon picking up my new vehicle, she took her time explaining all the features to my husband and I. I truly appreciated having her during this experience!
I think the Audi of New Rochelle group is great. My sales advisor, Craig McLoughlin, was a no nonsense, well informed rep for Audi. Service people, Susan and Peter, made life a pleasure with no hassles. And your facility is absolutely impressive.
I recently purchased an Audi Q3 and had an excellent experience working with Jason. He was knowledgeable, honest, and genuinely cared about helping me find the right car. Jason made the entire process smooth and stress-free — I couldn’t have asked for a better salesperson!
Giving 4 stars, but would give 4.5. Altogether happy with our experience. I found my car online using the Audi certified pre owned inventory search. I knew what I wanted - CPO 2022-2023 Q7 55 with less than 20k miles, preferably gray or black, if I could get lucky, brown or tan interior, and less than $50k. I found exactly what I wanted at Audi New Rochelle. I live in NC near the SC border, so it's a 10 hour drive. We called and spoke with Evanette to confirm the car was on the lot, and that we planned on trading in our 2019 Toyota Highlander XLE that had succumbed to some damage on the passenger rear bumper that day via tractor trailer. We discussed some general questions, sent over pictures of our current vehicle, and made the drive overnight to the dealership, arriving when it opened. Evanette was very thorough with every step and happy to answer any questions we had. She showed us the car and walked us through everything we'd need to know. She essentially ran interference with Peter throughout the trade in/financing process. We had a game plan walking into the dealership, and they worked with us to make it happen. Initially we weren't pleased with how the financing options came out. We were aware of knowing we'd have to put a decent deposit down, but expected a low APR for having great credit as every vehicle we financed in the past, even with not the best credit, fell between 5-8%. Not 10.99%. Ouch. We proceeded to leave and had driven all of a minute away from the dealership when Evanette called and said she and Peter could bring the APR down from 10.99% to 5.99% and we could also put less down and be in the range of the monthly payment we were looking for. We turned around, worked out the paperwork, and drove away in a beautiful car. It was a looooong process. We arrived at the dealership when it opened at 9am and left around 5pm. Of course, we understand that it's a waiting game with the DMV and financers but 8 hours was gruelling after the overnight drive. I joked that they were watching us depreciate in front of them. They were very gracious and worked with us diligently. No haggling, was able to negotiate, and clearly worked some magic on the financement side. Was a bit more than we'd anticipated price-wise, but overall we are leaving happy customers. Thank you Evanette and Peter for working with us, you both were excellent! Very excited to be an Audi owner.
I just bought my new Audi a few days ago and had such a great experience! Will was amazing — super attentive, patient, and went above and beyond to make everything easy. He even offered to return my Tesla lease for me, which saved me so much time and hassle. He handled all the little details that usually feel like a headache and made the whole process smooth and stress free. Definitely recommend asking for Will if you’re looking for great service and someone who actually cares!
⭐⭐⭐⭐⭐ I had an outstanding experience working with Shaun, the Service Manager at Audi. From start to finish, he was professional, knowledgeable, and truly went above and beyond to make sure everything was handled perfectly. He took the time to explain each step, kept me updated throughout the process, and made sure my car was serviced with care and precision.
It’s rare to find someone who combines genuine customer service with such deep technical understanding — Shaun does both effortlessly. I left feeling completely confident in my car and grateful for the top-notch service. He’s a true asset to the Audi !! Thank you Shaun
Went in last week for an S5 and our sales rep Will Torrado listened to my needs and put me in the right car! Walked away with a beautiful Audi RS3! Everything was smooth and dealership was beautiful.
From the moment I walked into the Audi dealership, Edgar was nothing but professional, friendly, and knowledgeable! I told him I was interested in the Q3 and A3, and he immediately showed me both, walking me through all the details of each car. He was incredibly helpful throughout the entire process.
I let him know the numbers I was comfortable with—and he made it happen!! Edgar truly went above and beyond to make sure everything was perfect and exactly what I wanted. He is the best!
Everyone needs to go to Audi and ask for Edgar. I visited on a Wednesday, and exactly one week later, I was driving off in my brand-new dream car!
Huge thanks to both Edgar and Evanit for guiding me through the process and helping me learn how to manage and enjoy my new Audi. I absolutely love it!
Purchasing a vehicle is probably exceptional there. Hannah the service advisor is very friendly, Shaun the service manager is very kind, Joseph the general manager writes great emails. If you're looking for a solution for a damaged Vehicle, go somewhere else or buy Honda. Great looking location, good coffee and cookies tho.
So i came to Audi New Rochelle, wanting to get a new car, trading in my old car. Diego is the sales person that took care of me, amazing and knowledgeable sales representative. Everyone there was just amazing. Diego, Craig, Edgar, Ivan, and Peter. They all made the process really smooth and fast. Hands down the best dealership by far that I have been too. Thank you Diego and the whole Audi team. I would deff recommend Diego and all the associates that helped me in the process a million times. Guys go here you will not be disappointed!
I recently had the pleasure of working with Peter at Classic Audi, and I cannot say enough about the outstanding service he provided. From the moment I arrived, Peter went above and beyond to make sure my experience was seamless, professional, and truly exceptional.
He was attentive, knowledgeable, and genuinely cared about ensuring that everything was handled correctly. Peter took the time to explain the details clearly, followed up promptly, and made me feel like a valued customer every step of the way. It’s rare to find someone who combines professionalism with such a warm, approachable attitude.
This place had excellent service! My fiancé and I visited this past weekend, and our salesman, Diego, was fantastic. He was easy to talk to, never pushy like a lot of salesmen can be, and he really knew the cars they had in stock. On top of that, he worked with us to get my fiancé a great bargain on her new car. We really appreciated his professionalism and knowledge, and we’d highly recommend asking for Diego if you’re purchasing a car here.
1st time client and visit to this service center. On entry of the service area the exterior condition of vehicle is captured with detailed images. Service Advisor Peter met us at our vehicle on entry. Nice dad jokes to break the ice. We explained the reason for our appointment. The check-in process was smooth. We waited onsite during the service appointment. We suspected it would not be a long visit. We were out in a reasonable time. Waiting area was comfortable and quiet. Check out included explanation of work and a video done by technician. For a 1st visit we were very satisfied with the communication prior to visit and while waiting we were informed of the progress of the vehicle. We will continue to provide updates of future visits.
We had a fantastic experience! We are seasoned Audi owners and we took the leap to all electric after owning 3 gas Audis. We love the e-tron. Beautiful car - inside and out. The service at Audi has been wonderful. Thoughtful, respectful and knowledgeable! Thanks Diego and team!
I had such a great experience leasing my 2025 Audi Q3 with Jason. The entire process was quick, efficient, and so easy. It all started with a simple online inquiry, and within an hour Jason called me to go over options while keeping my budget in mind. A few days later, I came in for a test drive and was able to put down a deposit right away.
What stood out to me most was how different this experience was from other dealerships - Jason was never pushy. He was professional, very knowledgeable, and extremely easy to work with. He even shared his personal cell phone number and answered all my questions very quickly.
I couldn’t be happier with the experience and highly recommend working with Jason.
Went in originally looking to trade in my lease for the Audi A6, but I ended up changing my mind last minute and Diego was so understanding and helpful. He kept in touch constantly throughout the paperwork process and made it a breeze. Went in the next day signed and was in and out within 30 minutes with a new car. If you ever go to this Audi dealership, I highly recommend getting in touch with Diego, not only is he super friendly, but he will work with you and make sure you are getting the best deal! Thank you for helping, I love my car!!
This dealership was top notch. I am pleased with the technology that checks your vehicle anytime it goes in and out. I was also pleased with the extended warranty package. I would definitely recommend this dealership to anyone looking for an Audi.
My experience at Audi New Rochelle was truly exceptional, thanks to Diego. I dread the typical car-buying hassle, but Diego made it genuinely enjoyable with his personal touch. He has a high caliber of professionalism, incredibly attentive to my needs, answered all my questions thoroughly, and never once made me feel pressured. His expertise helped me make an informed decision, which allowed me to purchase the car I was looking for. If you're looking for a low-pressure, high-value car-buying experience, ask for Diego. Five stars from me with no question about it. Everyone I interacted with, from the front desk to the sales team to the finance department, was professional, friendly, and incredibly efficient. They clearly value their customers' time. Highly recommend their excellent service and great selection!"
I had an amazing experience working with Diego Bittencourt! From start to finish, he was professional, patient, and genuinely helpful. You can tell he truly cares about his customers and isn’t just trying to make a quick sale like some typical car salesmen.
Diego took the time to understand what I was looking for and made the whole process smooth and stress-free. I never felt pressured or rushed—just supported. I’m so glad I had the chance to work with someone who values honesty and customer satisfaction.
If you’re looking for a car and want someone who’s trustworthy and easy to work with, I highly recommend Diego. You won’t regret it!
Diego helped me purchase the car I was looking for everywhere.Hes Very personable and cool person. Dealership is fast and efficient. I know it’s important to a lot of people, they do not have any fees. What you see is what you pay and you can’t say that for many places. Very nice staff and the place is super clean and luxurious. I can see myself buying my next car here.
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