AutoZone Auto Parts in
Ellenville (NY)

I went in the other day to purchase some parts for my car, and the store manager was very unhelpful and had the worst attitude. The management in the store is not what it used to be years ago. I don’t recommend this location, if you need parts just drive the extra 30 minutes to Monticello or Liberty, the management is way better.

Had wonderful service here on a rainy day especially from Louis, a manager, and Kevin. Friendly and helpful. We are from Wisconsin.

Randomly broke my windshield wiper and stopped by auto one in Ellenville. . Customer service was amazing. Gave me a small discount because they didn’t have the less expensive wiper. Not only that the gentleman that was stocking them put the wiper on for me .we were having a random spring snowstorm, and it was coming down hard, he went out of his way to help. What a champ! Give him a raise, he deserves it. Thanks!

Customer service is horrible!!!! No one stopped to help me! I stood at the register for idk how long waiting and waiting and no one ever acknowledged me!!! This is unacceptable! This is the second time this has happened to me. Do better auto zone!!

I’ve come here several times and I’ve always had great service, but today was an emergency where my battery died upon arrival. I got helped by a gentleman named Matt, who not only assisted with picking out the right battery but also came out, removed the old one and installed the new one, which got my 2000 wrangler back up and running. Definitely recommend this AutoZone location, and for what it’s worth, Matt was a great help and super nice!

Amazing place for anything that your car might need and very nice and helpful staff

Excellent service. Was in a very tight spot 250 miles from home. Was actually tactfully guided away from buying something more expensive than I needed to by Max. At the same time, I was given the straight story on the real reasons exactly why some cheaper priced products were, well... cheaper. And was (again) guided away from those as well. Definitely saved the day.

Guys were super helpful here. I had a burned out fog lamp bulb, I got the part looked up and the manager even installed it for me and showed me how to get the access panel opened. Super nice.

The staff that currently work there are nice and patient. Really pleasant and comfortable when we have to get car parts.

I stopped in today to get brake lights. One of the employees “Mike” went above and beyond to take care of my needs. He even came outside and helped change out the bad one.

I have been going to this store since the day it was opened..I have never had problems with the employees. Always helpful, considerate and friendly, until recently. For the last few months there is one or two employees that just simply don't wanna be there. When ur telling them what u need they are absolutly not listening cause they're to busy mumbling under their breathes about hating there job. So what happens is you end up with wrong parts and when u bring them back they act like u ordered them wrong..I'm sure the good workers there know exactly who I'm talking about..Hate giving 3 stars but once the bad apples leave u go back to 41/2..

This is an extraordinary place! Each and EVERY time I've come to this Auto Zone, I have received excellent, knowledgeable service, and patient, professional customer service. I myself have very little knowledge about cars, and each time I've come, I've walked away with new knowledge, and excellent, dependable service! This particular Auto Zone store brings super competent, high standards of service! I highly recommend bringing your cat concerns and needs to this Auto Zone! Just fantastic! Many thanks!

I visit autoparts stores 3 plus times a week, used ellenville once as it was the closest, wound up doing the employees job looking for parts, every employee show zero intrest in finding the correct parts, lazy would be the best description for this place and its employees. Better off walking in the back and retrieving your own parts. In the end didn't even help me find everything I needed, (gave up and left)

Do you see brake shoes? I do. Called this morning, "are my parts in?" "Yeah everything is here." "There's brake shoes that go with these." "Didn't you pick them up when you ordered thrm?" "No i Didn't get them when I ordered them because they weren't in stock." Are you stupid? I have to drive a half hour to get there and an 1/8 tank of gas up over the mountain. Obviously I'm buying brake parts, you think that would be important, but apparently Autozone employees don't know anything about cars. Thank you for contacting me and apologizing for the situation. I know you guys can do better, I've seen it. Maybe it was an "off day" for them.

I stopped into AutoZone and needed a Battery for my truck, I didn't know if my alternator was bad or the battery, the sales department was on point that day because when I asked, they helped me troubleshoot the issue and we concluded that the battery was dead. So, they changed out my battery and off I went. Thank you for the quick and efficient service this makes a world of difference, the little things in life mean so much, "PLEASE KEEP UP THE GREAT WORK"!

Anytime I have visited the store staff have been helpful and accommodating. The manager Chris Q is great. He helped me recently with a product I needed and is knowledgeable.

I've never had a bad experience here. Today the staff took extra time to remove parts I needed from my core alternator. I think service here is top notch.

I have been here a few times now. The first visit I was happy as can be. Since then I have seen it is hit and miss. I generally find out what I want on the internet, because I prefer OEM parts, once I find I go to auto zone site to see if they are available. Twice now and my most recent visit was handed the wrong part #'s, this time I walked back in and they immediately gave me the correct part #'s. So check before you drive away you truly have what you need. Clean well stocked location. Everyone COVID compliant. Good pricing.

Really nice staff... One came out to see why our"check engine" light was on. Explained the problem well, to us... Good experience.

Richard P. geeted me as I walked in. Quickly looked up my part. He knew the differences in manufactures I had to chose from (other than price). Did I need help? Why yes did. He has the thing installed before I could type this review! This was all for a simple wiper blade. Fast accurate friendly service at AutoZone. Give them a try in Ellenville.

Great service, very friendly. You almost want them to stop asking you if you need help, but not really because I always need their opinion before I purchase. Awesome team at this location.

Salesperson gave me a starter for a 6 cylinder when I asked for a 4 cylinder. This mistake cost me 30 dollars more. When I confronted Salesperson about his mistake, he was rude. He offered no apology. When I asked him about a spark plug being the correct one he replied, "I'll let you decide since you know so much. "

Don't trust the staff. Apparently they are not well trained. Placed an order over the phone and was told some parts needed to be matched at the store after the primary part arrived. When I pick up the part another guy says the parts I was told to leave out of the order needed to be ordered! I suspect the guy working the counter just didn't want to go looking for matching parts and made up an excuse to be lazy. Several friends have had similar experiences at this store. The store's performance is beginning to look like a long term problem. At least I my order arrived sooner than expected.

AFTER SITING ON HOLD FOR 11MINS 23 SEC THE LADY THAT ANSWERED I TOLD HER MACK ,MODEL, YEAR, ENG SIZE AND THAT I NEEDED BRAKES FRUNT AND BACK BEFORE I WAS FINISHED SAYING THAT I WAS GOING TO REPLACE CAL,PADS,ROTERS SHE STARTED THE CHEP ONES ARE I TRYED TO STOP HER SAYING THAT I WHONT THE BEST PADS AND SHE JUST KEEP TOLKING OVER ME I DON'T GIT IT I'M THE ONE PAYING I WILL TELL YOU WHOT I WHONT DANIEL QUICK

It was very good, the gentleman who helped me was very helpful. This isn't the first time he has helped me and each time he gives his all. I even watch him with people before me and his is very professional. He is an asset to Auto zone.

The store was GREAT the staff was helpful but the website was horrible had hard time placing a order I called number on website they where helpful took care of one of my problems but I wanted to pay for the parts then have my wife pick them up on her way home from work but I couldn't do that

Horrible place, people work there are clueless. Asked for bead sealer and the guy working had no clue what I was talking about. They also sell cheap Chinese parts and overcharge. Do yourself a favor and go to napa down the road in town. Much better store. Only positive is they are open almost all the time.