Charlie’s Towing in Ithaca went above and beyond for our family during an incredibly stressful time. After my mother was involved in a head-on collision, their team showed nothing but professionalism, kindness, and true compassion. They arrived promptly at the scene, allowed us to retrieve personal belongings from the car, and even held on to the license plates for us while we were out of state and focused on recovery.
Every person I spoke to was polite, helpful, and understanding—and they always picked up the phone right away, which is rare and greatly appreciated. It’s clear this company cares about the people they serve.
If you ever find yourself in need of towing or roadside assistance in the Ithaca area, Charlie’s Towing is the one to call. You simply won’t find better service.
My car had died on a busy street. Charlie’s was awesome! Great customer service, reasonable price, and flexible with timing. Looked into another spot and they were double the price and said they would not refund if battery wasn’t jumped. Charlie’s assured me I would only pay for the tow if it my battery did not charge. Relieved to see high-quality customer service this day and age.
Alec literally saved me this evening!!! I was stuck at the bottom of someone’s driveway and the AAA tow truck they called for me literally said they couldn’t and wouldn’t help me, and drove away….leaving me stranded there. So I called Charlie’s….which I should’ve called all along. I told him what happened and he said he’d come right out to help me. He was super nice, and got me and my car out of that god forsaken driveway so easily. He attached a pulley to my tire and pulled me up while I was in neutral. I literally hugged him when we got to the top because I was so relieved to be out of there. I had been stuck for 3 hours, unable to get up this person’s driveway. I am an Instacart shopper and had just done a delivery, and then could not get back up the driveway because it was too steep. AAA was a total disaster and didn’t help me at all. Needless to say, I will be submitting a massive complaint and a reimbursement request to AAA.
So if you’re stuck somewhere….don’t hesitate…call Charlie’s! They are fantastic!
Charlie's is great. They've saved me a number of times over the years and have very reasonable rates. Most recently I got a jump start and battery replacement for a very fair price. They're quick and very responsive. Thank you Eddie!
I called trying to help one of my customers who was broke down. I work for a Syracuse based Towing company, and our customer needed assistance, but we didn't have anyone close by. I spoke to Eddie, He was super! He pointed me in the direction of who could help and what he suggested. Eddie's suggestion worked out perfectly. Thanks again, Eddie! You were professional, polite, and most importantly, you pointed us in the right direction. Our customer was taken care of. We appreciate it!
I called and they responded quickly. They had to lift two trailers off my trailer the driver is very experienced not to cause any damage to the trailers as they were brand new.
Had an accident and my vehicle only went a few blocks away and they charged me $475. That is outrages when a normal tow is a couple hundred dollars. It wasn’t like they had to clean up the area because vehicle don’t drop anything.
Absolutely outstanding company and staff. They were so fast to respond during my car accident and every encounter the first words out of anyone's mouth were asking if we were okay and if we needed anything. Would 100% recommend this company to anyone and they will forever be the first team I call if I ever need a tow! We can not thank the staff enough for all of the kindness they have shown us through this time!
They come when called - in my two experiences, within 30 minutes. They know what they're doing and they get the job done. They'll also let you ride with them (this can be critical). Locally owned and always ready to roll. So glad I found them. Also, if you have AAA just call them directly and bill AAA for the service later. Save yourself the hassle of using the AAA phone or web interface. Just call Charlie's and get moving. ?
Towed our International box truck to the shop of our choice like immediately after being given the green light to do so.
Its a family owned business; the dad and his 2 sons I think- and they just seemed like really good and honest people. Warms your heart.
Alec from Charlie’s was awesome, I had him help and tow/move a 10k lb commercial scissor lift, it wasn’t an easy move, but with his help went off without a hitch. Cheers!
They answered my AAA request quickly and the guy was really nice and helpful! He offered to put me in contact with other services that could address my cars issue, which was appreciated.
Have had two excellent experiences with Alec at this company….so professional and kind. Checked out my step van twice before towing. Returned phone calls, showed up in time…just excellent in every way!! Thank you!!!
My husband I were t-boned in a car accident this past weekend. Eddie came to pick us up and tow our car home for us. He was kind, friendly, quick, and professional. We were very impressed. Thanks, Eddie, for making a hard day a little easier.
Website
