Higbie Towing & Collision in
West Islip (NY)

I had my Kia optima in recently for repairs .My accident happened upstate in Albany ..Car still drove good and the only place I trusted was higbie collision ..Brought it to them and the crew their never disapoints me …thanks all ….Tony Molinari ….

Excellent professional service, my family has chosen Higbie for many years.I have moved a long ways away from Higbie but that doesn't stop me from using them for collision and service , they are worth the trip, I trust only them, try them, you'll know what I'm talking about. 👍

My brand-new Honda civic was vandalized with paint thinner and the entire car had to be sanded and repainted a month after I bought it. There is no one I trust more than Higbie Collision to do the work. They did an AMAZING job! My car looks brand new again like nothing ever happened! Chuck was very accommodating and kept me in the loop the whole time!

Best place for any collision repairs !!! Charlie & his team are professional, kind and make you feel like you are a family member! They answered all my questions and kept me in the loop of my car repairs ... I HIGHLY recommend Higbie Collision !! Thanks guys for all you do!!

Had a great experience here with my vehicle. Excellent work, and was ready when promised. Very polite and professional.

Chuck & Charlie are the best to work with! Always understanding, accommodating, friendly, and efficient. Fast turn around time for any collison work, always communicative throughout the process. 10/10

Awesome people to work with, super friendly and they work hard to make the car look the way it is supposed in a timely manner, could not recommend enough

When you first walk in, you're greeted with a very pleasant and friendly young lady Crystal. She was always helpful and easy to talk to about the status of my car. Chuck, one of the owners, is also great to deal with. With my car being there 6 weeks, due to lack of supply parts because of strike, he kept me well informed about my car. Their work is of top quality with a lifetime warranty!!!! They are very honest and respectable. I suggest using them for your auto body repairs.

This was our first time using this place. They did an amazing job on fixing the body damage on my car. It looks brand new! They also got my car back to me within the time frame they said it would be done. Can’t recommend this place enough!

First time using Higbie and I wish I’d known what a great spot they were sooner. From a quick tow, impeccable body work and sturdy repairs there’s countless reasons to go there. In my past experience a trip to the auto body shop could leave me confused/spending more than anticipated. Neither of these where an issue for me this trip since Higbie does such a great job communicating. I received a call from Chuck on each step of my car being fixed and he took the time to explaining the car problems, explain what I can do from there and how much it will cost. This brought me peace of mind that my car was in good hands and with someone I’d like to trust. Thanks for the great job guys!

The ONLY place to go when you need body work done on your car. Chuck always makes sure your happy with the results and makes the process totally painless for all his customers. My parents also get all their work done from here as well. Will definitely be back…. Just hopefully not too soon :)

Got a flat driving on Rob moses causeway, the road has the WORSE potholes ever. But they came as soon as they can, and drove us to a local shop to get it fixed. The man was super kind and caring, he really helped us out!! 100% recommend their service. Thank you so much

My car sustained over $17,000 worth of damage. They took tender loving care of my 2021 Mini Cooper and restored her to showroom quality. She looked as if she'd never been in a wreck at all! I will be sharing their name with anyone and everyone I know who needs an autobody place for their special car!!!

My car was rear ended in July, so after reading the reviews I figured why not try somewhere close to home. From the moment I called and spoke to the front desk, everyone was so kind and considerate. They took care of everything from dealing with the insurance company to explaining next steps. Not only that, but they also had my car ready 2 days earlier then originally anticipated. Everyone is amazing there including the front desk people (sorry I forgot their names) to Charlie and Nick!! Great customer service and fantadtic body work. So glad I went to them. I cannot recommend enough and they definitely have a new returning customer 🙂

Higbie Towing & Collision did a very good job repairing my passenger car mirror and removing all the scratches on my car door s, etc.etc. The car looks Brand new. The staff is professional and friendly .

Excellent work. Very receptive to all of my status update questions and questions regarding any and all details of my repair. Professional and understanding team. Will reccomend for everyone local.

Brought my car in for minor bumper damage and a detailing, was told if it was brought in on Monday I wouldn’t lose it for the weekend. Rented a car and called on Friday and was told it would be ready on Saturday. Returned the rental on Friday and called at 2 on Saturday to find out that they left for the day and maybe it will be ready on Monday. Had no car for 3 days and lost work because of poor service and unprofessional customer service. This place is not what it used to be and you should stay clear of this place at all costs.

From the moment I walked in, Charlie, Chris and the rest of the office were nothing but nice and professional. Couldn't be happier with the work and quote they did on my car. Amazing job!

Definitely go here for auto body work! My car was hit from behind last year and went to another shop. Well, they did the worst job I've ever seen. Horrible paint job, seams were off, left my car full of dust and even left tools in my car. I went here and Chuck the owner redid everything they screwed up. Car came back good as new and cleaned from to back inside and out. And 3 months later I was hit again in the back. Went back and Chuck took care of it again. Car looks like new the second time. If I ever need an auto body shop, I'll be back here again. Hopefully I won't but at least now I know where to go!

The only reason I'm giving Higbie Collision one star is because zero stars wasn't an option. I brought my car to them after an accident because they were recommended as part of the repair network for my insurance company. There was so little communication from them I often wondered if they even knew they had my car. Every time I called, I was given a different estimated date when my car would be ready... and every one of those dates was wrong. I was told several times that they'd call me and let me know "one way or the other" whether the car was going to be ready on a given day, and I never heard from them. When the car was finally "ready", I showed up and immediately spotted a dent in the door that they hadn't fixed correctly. They had already had my car for 2 weeks at that point, and they wound up keeping it for another 4 days (after I sat there for a half hour waiting for them to try to "buff it out"). When I picked the car up for real, I noticed the side mirror was crooked, and upon inspecting it after I got the car home, I saw that they hadn't reattached it properly. Wound up having to go back and sit there for an hour so they could fix yet another mistake. I'm not sure how Higbie got their status as a "preferred" repair shop, but it's definitely not because of their attention to detail. This place has major quality control issues, and management's lackadaisical attitude just adds insult to injury. I hope I never need their services again, but if I do, I certainly won't be giving Higbie any more business.

Excellent towing service. Jon the driver was awesome, he made my day alot better after i was involved in a automobile accident... he was very knowledgeable on the process an assured me the shop would handle everything from here on out. He even called rental car comp. to. Have them at shop for when we arrived..

I went through my insurance to get my car repaired after someone hit my car in a parking lot, my insurance company told me to come to Higbie. From the first moment I dropped my car off Chuck was very helpful and professional. He explained everything to me and I felt comfortable leaving my car in good hands. My car was returned like it was brand new. It was a great experience and I would definitely return if I ever need to! Thanks to everyone at Higbie Collision!

Very reasonable estimate and excellent job. I've dealt with a lot of body guys and quite truthfully this is the best by far. As referred by Kenny across the street at Pride automotive, whom I trust completely. I highly recommend them. They've been around a long time so you know they will be there for the lifetime warranty.

If I could give them half a star I would. I was involved in an accident on the southern state and higbie towed my car to their shop in west Islip. So I go to their shop a few days after my accident to clean my car out and the people thier behind the desk were acting weird, I had just spent $600 on a touch screen radio. And they told me I wasn't allowed to remove it nor could they remove it for me for insurance reasons. OKAY i asked if I could clean my car out and they told me i wasn't allowed in that area. Its restricted for employees only due to safety hazards. OKAY. so some guy brings me my license plates and all my papers in the glove box. And I go home. When I get home I call geico and my insurance adjuster tells me I would be compinsated in my claim for the radio so long as I had my recipt. Couple days go by my insurance adjuster calls me to tell me I will be receiving $0.00 for my radio because when he when to higbie to do my claim there was no radio. my geico adjuster sent me pictures he took of my car in higbies Collison shop and there was no radio. THEY STOLE MY RADIO. So i called and asked what happen to my radio and they "had no clue" so I go down thier and I demand they show me the security cameras. They tell me i can't see the security camera footage OF MY OWN CAR. because of employee privacy blah blah blah. The manager told me he'll contact my insurance company and sort this out. Never contacted them and my adjusted basically told me I'm screwd out of my 600$ radio. The Higbie collison. People are thiefs and the manages don't care they just help cover it up

Great workmanship- Not the normal auto body facility. Make take an extra day to contact you, but, the Product is better than anyone else. And the Lifetime guarantee speaks for itself. Don't wreck your car-Drive safe. But if you don't 5872600.

I recently purchased my dream car (2017 Jeep Wrangler Unlimited/Purple). Unfortunately I received some body damage to my car due to negligent drivers (rear ended and hit by debris from a truck). My husband used Higbie in the past and the body work was immaculate, so I decided to take my new car to the shop. Honestly, Chuck and his staff are all WONDERFUL. Not only did they do an AMAZING job (my car looks like the day I picked it up from the showroom) but their customer service is impeccable. I would recommend Higbie to everyone (including family memebers) and will use them again if need be. Thank you to Chuck and the entire staff at Higbie

What a great company. Service is awesome. Don the driver is a good man. Was on time driver is a skilled driver and his love and passion he has for his job shows. Thank you Higbie Collision