What clients say about Rapid Recovery in Riverhead Township (NY)
Great service, very nice driver. My car was stuck in the sand and they used a winch to pull me about 100 feet. Took about 45 minutes. $850.00 justifies a one star deduction. Also odd that they have over 1,000 reviews and all are 5 star.
Wowww !!! Very fast service,He was there within half an hour from my call … Jake was very polite knew what to do , even though he had a small driveway space to manuever he got it !! And still gave me a ride home !!! Had the car on the tow truck bed in no time with all the safety strap chains on !!! Very pleasant person !! Would definitely use RAPID RECOVERY AGAIN !!! Thank you so much
Jason was exceptional!! He was so very professional, courteous, friendly and considerate. If I ever needed towing services again, I would definitely ask for him. I would highly recommend him to anyone that needed Triple A services as well. This is the second time in all the years that I have had Triple A that I had had to request towing services. And everyone I spoke with today was professional, courteous and very friendly. They let me up to date on the arrival of the Tow Truck arrival and made sure that I was in a safe environment. Thank you so much Triple A. I will always recommend your company.
It was part on my lexus service( so can't comment on price), got flat tire right at drive way ,& i was late to work, so had to leave it on my driveway and get a ride with husband, they called promptly, was very professional, ask right questions, i had text messages - reporting every step ( was very comforting to know)- , so thank you!!! Highly recommend there service!( Hampton bays year round local).
Great experience! Your representative showed up within 45 min, easily troubleshooted the issue and fixed it on the spot. He was communicative along the way which was also very helpful. Thank you! He actually repaired my tire, not changed it!
Dino was terrific! Quick, precise and super professional! These guys put another local company to shame. If you have a choice; call Rapid Recovery. It was amazing considering the circumstances. Thank you very much.
Rapid Recovery responded promptly and Emily provided outstanding roadside assistance. She was proactive, quickly identified the issue, and resolved it efficiently, allowing me to continue my trip without further delay. I am truly grateful for her professionalism and support. Thank you, RR & Emily.
Jayden was great and went above and beyond. He arrived quickly and took great care of our vehicle; great roadside manners and very professional. If we were stuck again we'd hope someone like Jayden would be there to help us out.
Super fast and easy! Within 5 minutes of me completing the claim through my insurance company I got a call from the dispatch lady she confirmed everything and within 15 mins they arrived at my home ready to tow my vehicle! Absolutely the best towing company!
My tow truck driver was efficient, he was careful with my vehicle, he was very personable on our ride together to the mechanics shop. This young man has a very caring way about him and I am grateful that he is the one who took care of me and my vehicle today. I give him both thumbs up, and I'm very grateful for his expertise today
I had trouble starting my Diesel pick up truck. I ran a test it said 12 V. Your technician did a battery test also and concurred. We deduced that it was frozen diesel in the lines. He stayed and kept working it till he finally broke through and got the engine started.. Had interesting conversation with him such a nice guy and definitely accredited to your company.
They showed up quickly and made the process simple and straightforward. My van was seriously stuck in the snow, but Rapid Recovery were able to show up quickly and got it out swiftly and hassle-free. Would definitely recommend.
My car broke down on a very busy road while it was snowing. Jose arrived and did the most professional job in getting my car towed back to my house. Jose even helped me remove snow from my driveway. I couldn't ask for a more pleasant person than Jose. Thanks!
Couldn't be happier with Rapid Recovery's service. They got to me in what felt like minutes. Driver/operator, the greek, was super courteous, very kind, and great at both getting my Mercedes Sprinter van loaded unto the flatbed, getting me safely to my destination and placing the vehicle right where I needed it. Fast, reliable, personable service. Thank you to everyone at Rapid Recovery.
Steve
My experience was the best. The telephone attendant and technician performed their part with no hassles and it took less time than a minute for the telephone attendant to set up the service call. The technician arrived in about ten minutes and jumped the car. Both attendants were extremely polite and personable.
Called AAA for my dead battery. Was told to expect service in the next 3 hours. Rapid Recovery contacted me a minute later. Their guys were there in about 15 minutes ... living up to their name. Fast, efficient, informative, polite, pleasant. Thank you Jahir & Luis!!
Justin came Very quickly and had to fiddle w the hood to make it open .started the engine and noticed my spare from
A flat tire last evening needed air too and accommodated that for me out of concern for my safety. He was so nice quick efficient and concerned for my welfare!
RR is always there when you need them. Professional, helpful and quick. Scott and his team are the best at what they do. If you need roadside assistance and you are talking to your insurance rep tell them you want to use RR! You will not be disappointed!!
Had car trouble late Friday evening, contacted AAA and Rapid Recovery arrived. Jayden was great, service with a smile and great attitude even in the blistering cold conditions. He arrived quickly and worked even quicker. I would highly recommend Rapid Recovery and Jayden you're the best!!
-Heather & John Consoli
Jayden was so great, I had a flat tire on the side of the road. He came so quickly and was able to give me and my passenger a ride to the tire shop. The process took less than 30 minutes and when I was told he would take one hour, he arrived in 15 minutes. 5 stars! Thank you
Jayden was awesome, he was a great help and I wont hesitate to request him again! He was so fast and polite, and such a respectful young man! 5 stars! Thank you!!
-Deb ????
These guys are great… Broke down on the side of the highway. Picked up in one ring had the right price for the tow Derrick was here in 15 minutes… Derek was prompt efficient and super cool. We had a great conversation on the way to the repair shop as well… would use these guys again and put their business cards in my car….. definitely would recommend them as they are honest and their price for the tow is exactly what it should be in the current market
Rapid Recovery was responsive and professional. The driver was on time and was in communication with me. He towed the car rear in as requested and delivered it as if it was his own vehicle. I felt comfortable and they were very efficient.
I needed roadside assistance and I got these guys through AAA. It was Sunday night, in the Hamptons. In winter. Everything was closed - and deserted.
This guy showed up in about 30 minutes. The guy gets out of the truck with a smile on his face, in a good mood. Then he promptly starts to fix the problem, Explaining what he was doing,and answering whatever questions we needed answered.
I was shocked.
Very very good. Excellent customer service excellence response and the proper work was done.. Nice guy, and very professional too.
Top Notch………Rapid recovery responded within 15 minutes of my call, the driver was so courteous and kind. It was freezing out so the driver made sure my child and I were safe inside and warm in his truck. My vehicle was towed safely and securely to its destination and he dropped us off at home, I would call them 10 times over. Excellent service, I can’t say enough.
Jason "Jay", my rescuer, was wonderful!! He came faster than expected and was professional, patient, congenial and compassionate. Mom and I needed to be towed from Riverhead to East Northport and he was pleasantly chatting with us the whole way. He helped us in and out of the truck and made the whole process far less stressful than I had anticipated. Such a good guy!!!
These guys don’t mess around. Quick service for my flat tire — made it out in under 20 mins. Swapped the spare tire and I was good to go! Quick and easy
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