What clients say about cjs towing & recovery inc in Mastic (NY)
I found myself in a difficult situation, but I was able to redeem both vehicles back. Dawn, Jimmy the owner, and the tow truck driver were all awesome to work with throughout the process.
My car was repossessed today. I had no acknowledgment that this was happening. I went to walk outside to go to work and my car was gone. My heart sank to my stomach. I immediately called my finance company as was able to sort it out with them relatively quick. If I had gotten a knock on the door, I could have avoided this. I moved past that, as I was informed by my finance company that since I’m making the payment today, I can get my car back tomorrow. I called and was informed it’s by appointment only. I asked if there is any possible way that I can please retrieve my vehicle early tomorrow morning. The woman was snippy and it caused me to get snippy back. I now have to wait until Monday, to retrieve my car, now I’ll have to pay additional days in storage fees and pay to take an uber to and from work, which is close to an hour to and from. Im a single mom, doing the best that I can and it’s a stressful situation as is and to have someone who represents a company, come across as extremely disheartening, is uncalled for.
They deserve 0 star, they are dismissive and don’t actually help you. The scheduling department is full of people who don’t want to help. They choose not to answer the phone. They don’t want to show you policies and etc. just a horrible company. Asked to speak to the manager and she’s acting like nothing happened. Making excuses!
I had to surrender my truck and Jim reached out to me to schedule an appointment that was convenient for me to do so. He also reached out to confirm our scheduled appointment and He told me that one of his drivers Walter would contact me before heading to my location. Walter was friendly and kind. My experience overall was 10 out of 10. Thank you!
If I could could give a zero I would. It is illegal in New york to charge to let someone access their car to get their belongings from a car that has been repo...
In response to cjs towing. You must not know the law look it up. It's is illegal. Even the lender will tell you this.
My husband when to pick up his car 18 Dodge R/T and not only do they not explain in depth prior to pick up you fees and why, They are not careful with the vehicles. They ruined the rims (we have SRT rims) and they tried to offer 100$ to get this repaired. Absolutely not!! to repair a rim is much more then this( we will return and speak to the MANG since he was not there today! and were advised this as well. Its one thing having to deal with certain situations and coming to get your car and it not being taken care of. Once a car is taken You are responsible for any damages. Always look in detail at your vehicle prior to leaving any lot !
Worst customer service and business experience! The female that answers the office number is extremely rude ! This company try to scam $150 for storage free . The same day the car was towed the balance including all fees was paid . After receiving an email to come collect the car and to bring $150 in cash. I get in touch with my bank n have recording that I am not to pay this towing company no money ! I will be making further complaint about this company! I was forced to give it 1 star but it’s a zero for me ! A horrible experience!
Everyone here is very rude! No one ever gave any proper or helpful insight. My sister had her car there for 6 days. On top of no one having a brain cell, they went through her car!! There was multiple items misplaced & gone! HORRIBLE experience. Unnecessarily stressful & prolonged. They will ROB you & your time.
My experience with them not good at all. I call them to retreat my personal things from my car. Jack, brake disc, an expensive battery to reboot car battery, family pictures etc.. They told me there was nothing in my vehicle that my vehicle was empty. People if your by your vehicle before they take it.. its best for you to take picture of your personal items in your vehicle. Bcs they told me it's nothing they could do it's my lost... Unhappy with them representative very rude and a manager rude as well.. worst tow truck ever...
By far the most unprofessional establishment top to bottom! The office staff is completely useless and the tow reps are just as condescending and incompetent. Dragging vehicles when having keys is unnecessary! Just the laziest of scum! Steer away! Take your business elsewhere!
They towed my sons car to their storage yard and gave nothing but attitude from the very beginning. Had no info for us. I didn't want to be bothered answering any questions or phone calls. Went to the office, and the girl behind the desk says "ohh I shut the phone off when we're busy " but you were caught sitting at the desk doing nothing with your feet up on your desk. So we make arrangements to pick up the car, get here and the battery is completely dead. They left the keys on the ignitionfrom thenight before whnthey moved it and killed the battery. Then she says "oh well you can go buy some jumper cables if you and use your mom's car to jump it or you can wait until he (the tow guy) comes back at 1:30 and hopefully he can help get it started. The level of unprofessionalism is astonishing. I see why credit acceptance uses them smfh.....like 2 peas in a pod with their attitudes and lack of desire to be helpful or even just polite. Just nasty, lazy, and extremely unprofessional.
This has got to be the worst tow company in the entire NY area. I spoke with a representative that very rude from the beginning of the call, she stated she just started yesterday and knew nothing at all. I then spoke the manager I think his name was John who was even more rude. This guy cut me off each time I had something to say, he lied about hearing the call with me and the previous representative stating the call was recorded without prior consent. The owner is a money hungry pig that I absolutely would not recommend to ANYONE. They have no idea what they’re doing and they do NOT care about you or your vehicle. If I could give zero stars I would
This company and their team are amazing. They did such a good Samaritan deed for my husband and I today on the road. I wish I had both their names!
All I can say is this company has some amazing loyal staff members.
The experience with this towing company was very good, the service was on a timely fashion and the two guy was very helpful &resourceful. I recommend everyone use this company they're awesome.
People here are very friendly especially Dawn and Alex. They will work with you so that the pick up process goes smooth. I was running late and they waited for me 10 minutes after closing time. The reason i am giving 4 stars is because the business hours. They said it’s 10am to 3pm but you must be there by 2:30 in order to get your car also on google they advertise 9am to 5pm. I believe the hours should be adjusted to sue people schedule. Other than that, great service 👍🏼👍🏼
Cj's towing is bunch of con artists who have geared there business hours so it's most inconvenient to those who cars have been towed. My car was towed I was told there hours were 9 to 5 only to later be told customers who are picking up a towed vehiclemust come in by 2:30 cash only exact change to the last penny. Crooked.
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