Called on behalf of a friend. The guy was rude and unprofessional. He wouldn't even tell me the price, saying I SHOULD ALREADY KNOW THE PRICE SINCE MY FRIEND WAS ALREADY THERE. When I asked for the owners number, he said he might not call you back since he is in and out of the office all day. The owner did call me back right away, and was almost just as unprofessional as his brother in law. At least the owner admitted the guy should not have spoken that way, saying he's not a customer service representative. This place seems Shady, hence all the negative reviews. I told my friend to stay away.
Found a car I loved for what I thought was a great price but when I went to finance it, was told it had a salvaged title and I could not finance it. I was disappointed for 2 reasons I was not told that the car had been totaled at some point just that it had a minor accident and second that the price the car was selling for did not reflect the situation. I needed a car quickly and was set back time wise in looking for a car because I thought I found one. Live & learn
I called and was yelled at when I mentioned that the rear brakes /rotors had to be done we knew about the E Brake needing work .. the front brakes were shot and the calipers were shot and frozen .. the oil change we did and the oil was black. Now you ask why not take it to your mechanic to check it out well we asked and was told we couldn’t do it now for the kicker .. we have a Repair shop so we said the e brake we will take care of and the minor things no biggie and he says we were looking at it for an hour yes but sometimes you just need a lift .. he did take some money off but not much .. trucks sell like hot cakes so he knew he could sell it and be done so shame on us for trusting. My issue is by law this truck should have not passed ny state inspection and when I said that his response was ok so what do what you have to do … oh by the way he was rip roaring mad about the one star .. and as a business person we don’t like to bash other businesses but this is not nice and gives all of us a bad name !
Reading the recent reply by the owner in the last review makes it seem when people complain their reply is smart guy “funny” and “lol.” This business for sale I see listing online. I barely ever see anyone going inside this place. Always empty not much foot traffic in the slums of Patchogue route 112. I hear their high interest rate car loans don’t help the local community with rising expenses and costs. The local always complain about the 25% car loan their always rushing to pressure you into 100% financing.
I was considering buying from here and see several bad reviews from people whom bought cars from here. I see the dealership response to them is that they have no records of them ever buying from them and then say how come they haven't called to complain. That response is confusing to me as far as saying how come they didn't call to complain. To those who they're saying never bought a car from them can y'all produce your receipt? If so that's bad business for them to say they never bought a car from them when they actually did. This isn't a review but I had to post this because IF those bad reviews are telling the truth then the dealership may need to face the truth of their bad reviews and apologize to them.
Brought a car yesterday from here engine blew already my cuzzin told me about this place and warned me before I made a deal only had a few bucks I was working with if you want a good car and one that won’t break down on you I highly recommend you do not go to this car lot !!! Needs to be shut down selling burn out cars !!!
I’ve bought two cars from Mitch and every time he came through and did me right the most recent car he even changed the brakes before he let me leave the lot which most used car salesman would not do and I usually want nothing to do with used car salesman with the exception of Mitch, he doesn’t pressure you or follow you around he lets you look freely and he’s a very genuine guy as well go to Mitch you will not regret it!
Bought a jeep liberty from here and oil light came up after a month. Brought it to my mechanic and it had a leak in the power steering line and a broken u-joint as well. Somehow it had “passed inspection” the day we picked it up. My mechanic said no way it would pass a legit inspection. Since then have had nothing but problems with it. Right now we are on the second cylinder misfire repair. If I could give non stars I would. Stay away!!
Absolutely loving my 2009 jeep grand cherokee I bought from mitch. Price was great and never felt pressured. He was totally honest with every question I asked. When you buy used there's always problems. Told him what was wrong and he went above and beyond to fix the issues. He actually found something I didn't know what was wrong and fixed it. No questions asked. Would highly recommend and will definitly be back when im ready to buy another car.
Mitch was incredibly helpful and informative. He is kind and honest. A week after I purchased my car I noticed the brakes needed to be replaced. He took care of it for me. I highly recommend Romaxx Truxx to anyone looking to buy a used car!
Honest,no bs,no pressure at all when i looked over the silverado i bought from Mitch.Price was right,did all the paperwork in time plus the truck runs like a champ!Thanks for everything Mitch
I bought a Jeep liberty from here the owner was very nice Came across a problem with the water pump he fixed it free of charge if you want a good working car or jeep come to this place.
We bought a 2004 Jeep Cherokee about a month ago. The price was great and Mitch was great to work with, he was honest and made the transaction very easy and fast. We have not had any issues with the Jeep and would definitely recommend this place to buy used cars from. We will be returning customers.
Love the jeep I bought from Mitch. Truck was reasonably priced. Like that he took care of all the DMV paperwork, plate transfer, and registration. There were a few small issues that Mitch was very quick in fixing without any questioning. Go down and see what hes got on his lot..... thanks Mitch
Bought a truck for my nephew from here. Dont judge a book by its cover. The owner is very nice and stands behind his product . We had an issue with the truck we bought and mitch didnt question it brought it right in for service and repaired it even though the vehicle wasnt covered by lemon law . With his customer service the only thing hold back the shop is its appearance. Great guy dont hesitate to visit
This is the most Grimy dealership I've ever set foot in. I know the owner will probably respond to this comment and say I've "Never been there" but that's fine because I recorded the whole thing.
When I first got there, I walked right over to the RAM I was interested in, assuming someone would come out of the office and help me. After about 20 minutes of looking at it by myself, I finally went into the office to get some help. I opened the door that was half propped open already to see 2 desks with a ton of clutter and garbage all over them and topped off with a used pizza box, but no employees. I called out to get some help a few times but no response was heard. I looked through the office to the back and saw the back door wide open and someone working at the mechanic shop behind the office. I went over to him and asked if I could get some help and he told me the guy doing "the selling thing" was down the road but should be back shortly.
I went back out to look at the RAM more while I waited. Noticing more and more issues as time passed, I already knew I wasn't buying it. A white van pulled into the parking lot and a guy got out and came over to me and asked "can I help you?" I told him I was interested in the truck and he said "ok"... And that's all he said. I had assumed he would tell me a little about the truck, but that just wasn't the case. I had to break the awkward silence and ask how many owners the truck had previously. He said he didn't know and would have to check the file. Ok, no problem. So we went back into what I will now refer to as the "Used Pizza Room" and he checked a file for a bit and came out and told me 2 owners. At that point I was just ready to see the inside of the truck so I asked if he could show me, and he proceeded to give me the key to the truck, but stayed in the used pizza room.
Ok... Weird, but ok.
So I went out and checked it out myself. I turned the truck on to find out it had no fuel at all. Wonderful. I went back in and handed him the key. I asked how much the asking price is, and he leaned to look at the window of the truck. I told him the window said 9500, and he said "yeah that's it" but I told him it's listed on the website for 9000, and he said "ok yeah that's it maybe". When I asked if they did financing, he asked what I could put down. I told him probably 1200, and he scoffed at me and told me I'd need at least 2500.
At this point I thought I was dreaming, so I decided to walk away and see if I was able to do anything cool in this weird dream state, like fly or lift super heavy things.
Spoiler alert: I wasn't dreaming. This place actually is that terrible.
My family has bought 6 vehicles from Romaxx over the years and we couldn’t be happier. The owner, Mitch, is a straightforward, no BS kind of guy and I can appreciate that. Considering the industry he’s in, it’s basically an anomaly to not be jerked around by a car salesman. Mitch tells you what the deal is and answers any questions you have without hesitation. He also offers great warranties which are super reasonable and have more coverage compared to competitors. Thanks Romaxx!!
Romaxx truxx was a great experience .
The Jeep Liberty is in great working condition.
No pressure, polite, Mitch followed through on everything he said.
We highly recommend this Dealership.
Romaxx truxx
Good luck Thanks again 👍🏼
Doug G
Bought a 2005 Dodge Dakota, and I must say - This place Rocks. After looking at other dealers, I stumbled upon this place. They had just what I wanted, no BS. He was honest, and produced what he said he would. Love my truck!!!
What a great buying experience. No pressure whatsoever. I came in and checked out the truck inside and out. When I was ready, I walked into the office and asked for a test drive, got the key, tested it, came back and made an offer. He answered every question with patience. I found him to be completely honest. In this day and age, we all know what the end game is and all of the tricks in the book. Neither side needs to worry about playing that game at this dealership. Pick the one you want...evaluate it...and if you want it, make a reasonable offer. I am not saying the dealer will not approach you if you visit, I am saying he will not do it like a vulture.
The truck runs great. I continue to get compliments on it. One thing that is extremely rewarding is that everyone says I got a phenominal deal when I tell them what I paid for it.
As you can tell I am quite the cheerleader for this guy. He certainly relies on reputation.
Thanks Mitch! The Dakota is aweseome! Keep up the good work and experience. When my kids are old enough, I hope they want a truck as their first vehicle as I hope to be seeing you again for my next purchase!
They sold my daughter a car that had been under water from Sandy. They attempted to cover up. Had my mechanic check it out and he told me the vehicle had been under water. THEY WOULD NOT TAKE IT BACK. STAY AWAY FROM THIS DEALER, TRUST ME!!!
Update-My review was not in error and the owners know what they did to my daughter, putting her in jeopardy because the vehicle was unfit! How dare you ROMAXX, Stay away!!!!
UPDATE-ARI you work for Romax, your review is NOT JUSTIFIED
Bought 2 cars so far (Escort, S-10 Blazer), and about to buy a 3rd. I trust Mitch 100%. Always does the right thing. He goes above and beyond, knows each vehicle on the lot well and makes sure they run right.
He went out of his way to help when a problem emeged later, beyond any reasonable timeline. Not that its something I or anyone could/should expect, its just how he is. He's straight up with you at all times, a refreshing experience vs. other dealers (I have plenty of dealer war stories).
Also, I am willing to bet the other review is in error.
Can't say enough positive things. If you need a vehicle, stop in and talk to Mitch and see for yourself.
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