What clients say about DK Autobody LLC in Albion (NY)
HIGHLY DISSATISFIED. I recently had my turbo replaced in my 2021 Terrain. When I received the car back the all wheel drive light came on saying service was needed. I took the car back to Dk auto and advised them that the issue was caused when they replaced the turbo and I needed them to take a look at my car. I was advised by Dk that they were not at fault however because the car was electrical they could not determine the issue or repair the AWD. I took it to a dealership and they said the differential oil pump motor open and differential oil pump motor short was the issue. I was told that I had a two year warranty for the repair. I was quoted 2600 and when I picked up the car the price was 3200 and I was never called to approve the increase in price. After I complained I was told that Dave no longer owns the shop. Had I known that I would never have taken my car there for the repair. Now that Brian has messed up the repair he expects me to take my car to another shop to fix his mistake. He over charged me and doesn't want to fix his mistakes which will cost me additional money. I have gone to Dk for over 35 years. Now I will no longer take any of my vehicles there since the ownership has changed hands and the new ownership no longer provides the same quality of service. Now I wish I had taken my car to the dealership in the first place for the repair at least they should have fixed any issues they caused.
DK Auto was once a family owned and operated business. They have sold to a large company, and have lost their expertise. We had a terrible experience with the new management and will never take our vehicles there again. Think twice before calling. You no longer get the same quality work with the same uprightness and integrity.
This auto body and repair shop has never done me wrong. I value Dave's advice..the guys I've had on my car have been great. The girls at the window have been personable and down to Earth regardless of having tons of paperwork they have to do. I trust them..They are my #1 go to .
They got my car dropped off without any notice on a Friday night at 4:30 pm from Triple A and got it right in and figured out what was wrong with it on Saturday and swapped my battery out with a new one on Sunday so I could pick it up for work on Monday. Great service and customer service all around. If I lived in Albion I would use this business for all automotive problems/needs 👍
Went in for a simple inspection. And he came back and told me that it failed because of Tyrods, control arms, rotors and pads, calipers, then will need an alignment before I can get inspected. I could not believe what I was hearing, so yes I got a second and a third opinion, I was told I needed back brakes rotors and pads and that’s it to pass inspection so I have no idea what DK auto body was talking about
I called twice for a quote. First time, I was promised a return call that never came. Second time, I was told there was no one available to give me a quote. I'm sure they're really nice people, but the lack of effort, twice, was surprising. Just needed an alternator.
Took it in on the day scheduled ( yes this is a biggy) had it ready a day early!! Whoopee! I missed my car.
The office staff and gentlemen who gave me my estimate, were polite and efficient. It was a great price.
I highly recommend this collision shop.
We always take our vehicles here. Have been for years. The people are great and very friendly. They try to help u get the best possible deal for what needs to be done for ur vehicle
Very professional place prices are great. They don't fix stuff that don't need it very honest both of my cars was fix by them. Will be going back if car trouble in future. Thanks DK
DK is the best, most trustworthy, reasonable, and professional place to take your car! Now that I spend most of the year in Florida, I sure do miss having them around the corner...Dave and Tina and everyone there are awesome!!
They went above and beyond with my car!! I had gotten into a car accident and they were so helpful! My car also looks like brand new after they were through!
I live in Monroe County and I drive out here to have work done on both my vehicles. Excellent customer service and they have always done a great job. Its absolutely worth the 30 min drive. Its hard to find someone you trust to work on your vehicles
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