East Hills Subaru of Roslyn Service in
Roslyn (NY)

Worst service. Took the Subaru in for inspection and they deliberately overtorqued my drain plug for the engine oil. We hand tighten our drain plug and we went to check it and we can see it was tampered with by the service center. They have no business touching the drain plug during an inspection. They’re only suppose to inspect the oil through the dip stick. These people are a scam and attempt to do anything possible to extort money out of you. An independent mechanic checked the torque pressure with a tool and said it was deliberately overtorqued.

Good care and helpful people!

I've always trusted East Hills Subaru in Roslyn, that’s why I have my cars services there. I'm so impressed with the new Video MPI, a new way of explaining the findings to their clients. This shows that East Hills Subaru in Roslyn believes that accountability and transparency could not be more important to both of us.

Pretty trash service center. They tried to tell me my belt was worn. Went to a friend and he showed me there was no wear on my belt. They tried to get me for hundred of dollars for that repair. Paying for a tire rotation on an oil change is crazy though. I came back for the free nys inspection because I purchased a vehicle there and suddenly the next tech says the car is fine. They try to upcharge you everywhere. Hope everyone finds a reliable mechanic one day. Service advisors or whatever the people are at the desk are trash too. There’s one young guy that knows his stuff but the females and older gentlemen really don’t know squat.

Just upgraded to a Subaru Forester 2025 and the service as always is amazing. They made sure the new car was ready with one on one support on how to use the new touchscreen displays and any other questions with the new car. Dennis and Jeff were incredibly helpful and we will always recommend purchasing from them.

As a long time Subaru owner I not only value the quality of Subaru vehicles but truly value the level of service provided in maintaining the vehicle. East Hills Subaru continues to provide the highest level of service. My service advisor Natasha was terrific. Her professional friendly demeanor and knowledge of what was needed to maintain my Forester was outstanding. She kept me fully informed of the progress including going over a video provided by the technician working on the car. Service manager Jaime Nussbaum as usual was excellent. He takes a personal interest in your needs and provides excellent recommendations. In general, East Hills Subaru continues to provide excellent service in a friendly, clean environment. The only place to have your Subaru serviced.

Technican Sandro and front rep Natasha were great. Professional and courteous explaining and showing me what the issue with my tire was and options to resolve. Happy visit.

I brought my car in for service today. I ended up leaving, paying over $700 for the repair. as I received my car, I noticed that I was missing an item from my vehicle; this was a sentimental item from my late mother. I was searching my car for it and than I reported it to the office, then the service employees started to search my vehicle the item. when they couldn't find it, I asked for the general manager. the general manager- Chris was nasty and disgusting. He told me that I was a liar and that I was just trying to get a free repair and that there was no such item in the car. this sentimental item belonged to my mother who unexpectedly passed away a little over 4 months ago who collasped in my arms at home. he told me to get out of his dealership and never come back. I ended up calling the police and filing a police report. this was my first time going to the roslyn location and obviously my last. I can't believe that they would steal items from the cars that are working on. they even had the nerve to tell the police officer that they aren't responsible for any missing items because we sign the paperwork allowing them to work on our cars and in fine lettering it states that if anything goes missing they aren't responsible. this is insane and a joke that you are okay with your employees doing this to their customers. whatever happened to, if it's not yours than don't touch it or take it. stop covering and employing people that take from others. This item means a lot to me. I want it back. It doesn’t belong to you. You should have never taken what wasn’t yours. Disgusting that I even had to deal with this today and write this review.

This had been my go-to car dealership for years. All ways professional & formal. Jeff Olson was a big help on handling the logistics. Sales: Sol closed the deals on my 1st & 2nd reliability vehicle.

The service department at East Hills Subaru is top notch! They have bern servicing my car since 2018. My Outback recently needed a replacement part due to a safety recall. Nellie did a great job of making sure the part was ordered as quickly as possible, along with another part I needed. I was offered a free loaner car on the day the part was installed, which was very convenient. Chris installed the parts quickly and professionally. He also took care of another small repair at the same time. Laurie, Jamie, and the rest of the service staff are always attentive and polite. Highly recommend!

Leased a new Subaru Forester from Ian Lawson and had a great experience. I found Ian to be professional, knowledgeable and patient. Pleasure to work Ian and East Hills Subaru.

Amazing ability to get a service appointment quickly for your subi. Careful attention to the customers concerns. Friendly & caring staff!!

Always a good experience with Jamie and staff. Pleasant and efficient.

Why do they allow people to bring filthy dogs in the waiting area this is disgusting I'm allergic to dogs and nobody bothers to ask does anyone here mind

Best service center in tri state area

Service is really good in here, way better than Star Subaru service(it’s the worst). Here they don’t recommend unnecessary works, only the important ones. Special thanks to Michale, he is really good and courteous. The service was really fast, I was done within 30 minutes. Definitely will come back for my future services.

First time Subaru owner and not happy with this dealership service center. Had been mailed coupon for genuine synthetic oil change/filter, blah, blah blah regular 69.95, but this coupon was for 49.95. I was happy to drop off keys, filled out forms, with phone number, copy of coupon, and any information requested. No one called me to say they were going to change & Clean air conditioner filters?? So many?? When I picked up the car total service charge $326.23😳. Asked why they said they changed/cleaned all the a/c filters, and i was made to feel ridiculous for asking and what do I expect that is normal!… for only 12,140 miles on car. Again, NO ONE Called me, to discuss, authorize,etc. NO dropped calls from them. Car did have a slight mildew smell before (i had forgotten to mention it.). So thought ok, maybe this was all needed and will resolve strange smell. Guess what after changing all those filters. It still smells! All of my Many past vehicles never had a smell issue. Now, I don't think anything was even changed or cleaned! Additionally, the invoice is so confusing. I’ve never seen one so unclear and misleading. Don’t feel like i could ever trust this service center again. My understanding of suburus are that they don't require a lot of expensive service???? Only 12,140 miles.

My wife had a 10am appointment for an inspection. She gets told there is 4 people ahead of her when she arrives at the appointment time and that it's going to be an hour a half wait. What's the point of an appointment if they are gonna take walk-ins ahead of you? Terrible service will not go to this place again.

There is not good service, so I got tire rotation but mechanical guy broke my car bolt. But service provider didn’t say nothing about it so when I changed my subaru see it, when I said service provider not doing. They sold new bolts i pay it, so when I said service provider why I paid and I yelled manager, he told to me we back your money to your card… However he doing not and no money back!!! That is very very terrible service experience it is not good subaru service and workers never listen customer.🙁😡

Super nice environment, salesman Anthony was super nice, very professional, knowledgable to any vehicle up for sale! I gotta luckily to meet this man, make my shopping as easy as 123! Stop by and look for salesman Anthony! Highly recommended!

Big thanks to Mike for being my very helpful service advisor. Not only he is professional and courteous, he tries his best to resolve my car problem in a timely manner. He also takes time to explain the problem of my car and tell me how to avoid it in the future. It is the trust that builds customer service and relationship and he sets the benchmark of quality service.

My 2019 outback was losing pressure in one of the tires. I called East Hills Subaru service center and spoke to Mike, and even though I didn't have an appointment He went out of his way to get me in to the shop right away. The service team were all very professional and attentive. The service waiting area was immaculate, modern and comfortable. I was in and out in less than a hour. I now have have a new service center { East Hills} to bring my Subaru in for servicing. I highly recommend East hills Subaru service.

Not only do they recommend services that aren't needed, they don't even do them (tire rotation, emissions service etc). Should you bring your car here, double check the work and review dashcam footage.

Ok