Bellmore Towing & Complete Automotive Repair in
Bellmore (NY)

Hello everyone, I just wanted to share my experience with this company. I accidentally locked my keys in my car and called them for assistance. From the start, they had a terrible attitude on the phone and were very unprofessional. Despite this, I needed their service, so I paid them upfront before they would send someone to my location. The person who arrived claimed to be a professional, but he didn't even have any tools with him and couldn't open my car. I called and called, but they never refunded my money. They are not professional at all, and I'm sharing this so that the same thing doesn't happen to you.

❌️Poor Service!! I don't recommend it! They charge me to open my car that was locked and they couldn't do it. They never reimburse my money, so basically I paid for a service that didn't help me, they didn't open my car. Such a bad experience ❌️

Great service especially in a snowstorm. They towed my car and got it fixed the same day. Very helpful and friendly.

I'm not one to leave a bad review I'd rather say nothing at all. However, these guys are scumbags! My boss brought his car to these people only to have them try to extort him. The car is a BMW SUV and had a coolant issue. We were told the car needed a preliminary estimate of close to 6k. We were being fear mongered into believing the car needed a whole new cooling system, engine cooler, and they even started the conversation of the engine most likely damaged. We went to retrieve the car and were told we couldn't take it, we were told no report would be given and we were called insulting names by the clearly drunk employees. Since then, we brought the car to a certified BMW dealer they did tell us we needed new radiator hoses and some coolant. The end result was a $900 bill most of it was labor. We have driven the car about a week now with no issues, Thanks BMW and close down Bellmore Towing ??

Worst place ever. Will never go back. Charged me $2400 and problem still persisted. Had to take it to two different mechanics and the second one found the problem. They over greased a part. Run from this place especially if you are a woman.

After waiting for over two hours for a tow drive calls (Tim) was given them through AAA the same tow was days before was 8 miles his was 11miles over I questioned it he said I’ll cancel tow and hung up

Have had 2 experiences with Bellmore Towing through AAA. Both highly positive, most recent being with tow driver Chris. Had a flat with no spare. Showed up in less than 30 minutes, super friendly and helpful. Just all around good guy and professional. Time before was for dead battery. Same experience, quick response and arrival, driver went above and beyond while being friendly and courteous. A pleasure to deal with in frustrating situation.

Terrible scammer charged three tires wrong size on one tire already was put in unfortunately by another place so went to the them instead of changing the one tire and matching all the other three tires they charged for the tire put all wrong tires on the car to match the one that was on already wrong size scammers and then went there said do I want them to take back the other tires they put wrong already should matched the tires had to take off the fourth tire should have matched all tires never go to this place take money all about scammers and terrible I have exceptional mechanic don’t need scammers

They take jobs knowing that they cant get to a job in a specific time period. Drivers call and say they will be at a destination in 30 minutes and tell you have to arrange your own transportation. Then they become non responsive. They then lie to AAA and say you cancel the job. Do not use!! FRAUD. I'm pretty sure they do other fraudulent activities

Unprofessional. The only reason why I had my car towed to this mechanic shop is because my neighbor referred this place to me and said they will do good by me. My car has been at this company since Sunday May 11, 2025 and it’s May 15, 2025 and they still could not tell me what was wrong with my car. Nick was mad that I wanted to have my car towed to Honda City Service Department in Bethpage because they couldn’t fix it. Nick actually hung up the phone on me! He charged me $185 for doing absolutely nothing and not fixing my car. $85 for diagnostic free and $100 for what?!!I ended up having to get my car towed to Honda anyway!!!! You may have gotten $185 from me but if you are a potential customer reading this, beware before you come to this place. Such a charlatan! When my car was finally towed to Honda, they informed me that the mechanic at this shop put in after market spark plugs. Why would they do anything to my car without my knowledge?

Camshaft position sensor broke. Was super busy so i didnt have time to do the repair myself, so i made the unfortunate decision to give it to these guys. Not even a year and it failed again. Had time to do it myself so upon inspection i realized the plug used to connect the sensor to the ECU was broken and would not securely hold the sensor to the plug. Instead of replacing the plug, a $8 part and is 3 wires to cut and solder together, they used a putty to keep my sensor connected to the plug. Completely baffled about this level work and could not even imagine this is something that people would do

Very unreliable and rude to customer. Especially the person talking over night shift. Was told my vehicle was going to be drop off mid afternoon in PA after picking it up 9am. Call at 6pm and was told the driver is in NJ and they can't provide me an eta. No update at all day.

I have been waiting for over 3 hours now, in my car, by myself, in this rain, for a flat tire fix or a tow. I am beyond livid. You guys REALLY dropped the ball on this one. AAA has been trying to help me, and very apologetically, and I have not gotten ONE call back from you guys, at all. Over 3 hours. Shame on you.

had my car towed to their service station after discussing my issue with John. that was more than 3 weeks ago. Nick is barely responsive and no substitute for John. little or no progress has been communicated to me during this time. i visited the location a few times; car was in a remote parking lot for a while. some parts were removed as of 5/3, so i couldn't retrieve it. wondering if the local precinct will back me up if i try to drive it away with my keys. not a happy client. - rs

I would not recommend going here again or for anyone to use this towing service, they denied my triple a roadside assistance because my car is supposedly too low to the floor but it has blown front struts which is why the car may sit a bit lower then stock lmao. They told me triple a doesn’t accept lowered suspension cars which isn’t the case when triple a spoke to me on the phone a couple min after the tow truck left. They also told me my registration didn’t match up which is a problem on my end because when I got custom plates I never switched the sticker which takes 2 seconds but it was obviously a big issue to them for me to swap the sticker on site. I had to have the car towed 86 miles to my mechanic and it is covered under triple a roadside assistance but I think this towing company just simply did not want to go tow my car because they are simply being lazy. Triple a called me a couple minutes after I was denied and told me the claims they made to not tow my car are invalid and aren’t against the rules besides the registration sticker not matching my plate which they agreed was okay to tow if I put the updated sticker on. Triple a said my car being too low has nothing to do with their rules or agreement and that the tow company isn’t following the contract.

Excellent towing service highly recommended & mechanics repair. Truck broke down during the morning snow storm &they picked up the car asap. They were able to get the part & fix the car same day. The guys at this shop are all greatly, honest, genuine with exceptional knowledge. Extremely satisfied with all services !!

If I could give these “people” a minus rating I would. I was left waiting for 6 hrs in a heat wave with no resolve. Where do I begin ??? I called AAA to have them tow me during a heat wave to Queens ( Glendale ) 1 person got there said the code was wrong and he couldn’t move it. He asked where I was going and I told him, he said they don’t go queens…. I asked him to wait a second so I could call to change the “code” he immediately left with no solution. They dispatched again and another guy from this company came. I mentioned to him that another guy came earlier and why would they send him if the other guy left… he asked for every single piece of documentation he could to stall me and then told me No. your license is expired so I will not take you. I said I have a copy of the current updated on on my phone, I just grabbed the wrong ID… he refused. I told him I can call NYPD to verify my license is valid, he said I don’t work for NYPD I don’t care. Call AAA and figure it out. I called AAA again and told them they would not take me for more than one reason and they still dispatched this people. Not only did they lie to AAA about coming but when I called they said we don’t know why they keep asking us to go out there. It was over 90 degrees. They had me sitting for 6 hours in the heat waiting for nothing. I ended up having 2 panic attacks, my entire body was soaked in my own sweat and Btwn AAA and this company my entire work day was lost. NOT ONLY ARE THEY HORRIBLE BUSINESS PEOPLE, THEY ARE RACIST. I know what racism feels like. The look on their faces was clear, the refusal to take me when I’m a paying customer was worse. I stand on these words, and do not try to use a technicality to deny service. Had they listened and used discernment I wouldn’t have gone through hell. They should not be in business & AAA needs to separate from them.

Got a flat tire and called a tow truck. Driver insisted on bringing the car to fix the flat here. Okay fine until - until they called and told me their mechanic hit another car into my car and they would take care of it. Okay accidents happen - until they said this was his 3rd accident in 3 months and the guy is just old and shouldn’t be driving anymore! It took 4 days to repair the damage, they left me with no car for those days and then raised the price another $30 for the tire. The owner John is beyond rude. I would not recommend this company to anyone. They did not file a police report - tried to say it was for “our benefit” keeping an accident off the carfax - clearly for his benefit with his insurance but okay. $0 compensation for the whole ordeal. STAY AWAY!!!

On my way to work and Our tired blew out and we called AAA to take are car home. This was around 4:30am they didn’t show up till 9am and it was very cold out we also had our 1yr old in the car with us. When they finally came the guy was nice but was giving us a problem with towing are car back home to queens. He then offered to change the tire at his shop and he wouldn’t charge for the tow only for the used tire. He called his boss asked if they had a used tires and he said yes they do and it would be $160. Then at last minute he told us the car wouldn’t be ready till 1:30pm. So we took a Uber home and by 1:30pm they called saying the price was $200 and my boyfriend and I were so confused. They put a brand new tire on our car without telling us. The new tired was $179.99 plus tax which made it $200 which is not cool they didn’t tell us this. Then when my boyfriend went to pick up his car they couldn’t find the keys and then my boyfriend found the keys in the car with the car unlocked. This place is horrible and they are scammers they could of simply towed are car home but they didn’t want to do it. Cause they were also worried AAA wasn’t gonna pay them. The tow driver was billy the kid. NOT COOL THEY SRE SCAMMERS

I had two tires replaced and was told that was the best possible price. Unfortunately I did not do my homework and found out I could have found a significantly lower price. I was also told my car was ready and when I arrive to pick it up, they could not find the invoice. After searching for several minutes they then decided to create a new one. It was inconvenient. I was disappointed in hell this service was and I recommend doing more research before using them. I was also not notified that have I shown my AAA card I would’ve received a discount

Great service from beginning to end! The tow driver Mike arrived quickly, was helpful and knowledgeable. Followed up with Jimmy a few hours later, the issue was determined and I was assured that the mechanics would have the matter resolved the next day. Nick called me just after 9am with the best: your car is ready :)

I am so pleased with this company you have no idea! Let me tell you, it's hard to find a genuinely good and honest towing company who wants to help. I was assigned this company through my roadside assistance. My car needed to be towed to the dealership and the guy Mike who came to tow my car even gave me a curiosity call to ask if i needed to get anything out of my vehicle before he left the site. He was also very thorough in how he towed my vechile, took pictures also. (I wasn't at the scene at the time of his arrival) He ensured me that my vehicle was properly placed on top of his truck and ready to go. Such a nice man to speak with (unlike the other company who was assigned to tow my car, I won't even mention that company) If I could give 10 stars I would, this company cares, they care about people. THANK YOU MIKE! I hope God continues to bless you in your life

Used Bellmore Towing for a battery and through triple A. First two times were great with Luis. This time I got a driver named Michael B who gave zero updates on where he was or how long. I get a message saying he was arrived 45 minutes later but I couldn't wait in my car because it was freezing and won't start. I ran from my apartment to my car which was parked in a lot down the block and he started giving someone a jumpstart and said I can't help you. He was extremely disrespectful and paid me no attention but instead someone else who never called Triple A. I asked again saying I was only a few minutes and if he could help and he said, "you see i'm helping someone". Someone that didn't pay for his services. Waited for an hour and then told they won't service me. I highly recommend you DONT use this driver or Bellmore Towing.

Worst service I’ve ever had in my life. Guy pulled up said “I’ll be back I have to get a different tow truck” left and never came back, left me stranded on the side on the road. Guys name was Luis

The benefits of this garage, they are knowledgeable and for the most part friendly as well as Triple A certified. Yet like with most long island garage types, they also want to sell a story. I came here for an emergency tow in December of last year, at the time I had a list of things needing fixing as well as supposedly an engine coil. All was fine and I went on my way. Its now two months later only to find out another coil is going bad, and suddenly I'm being sold a story that when one coil goes, they all go. So if that's the case, why didn't we do ALL four coils last time? Why have I been driving my car around, when it apparently still needed work. I'd like to rate higher, but at this point, the concept of your local friendly mechanic no longer exists, there's always a story to sell, so back to my dealership I go. Because at least the dealer actually knows my car, and I'll know the work is getting done. *Changing this to a one star as I've just found the garage owners are legitimate liars. My car needs a new coil? Most cars can keep their original coils, so they probably can not handle modern cars. Definitely feels like a grift here.

Bellmore Towing is awesome. They are a AAA facility oh, and you get a discount with your AAA card. I have been using them on and off for probably a decade. Ask for Nick and he will take good care of you. Tell him the drummer Seth with the Mustang sent you

The most unprofessional towing company I have ever encountered. They are liars. They will have you waiting for Roadside Assistance and will NEVER SHOW UP. Then they will have the audacity to lie and say they did. Bellmore Towing should be put out of business. John is the rudest dispatcher of them all. He doesn’t care and isn’t concerned about the customers who are vulnerable and stranded. I am going to make a formal complaint to my insurance company to not use them for towing services ever again. They have horrible customer service. I am also reporting this incident to New York State Better Business Bureau to make sure this never happens to anyone again. I’m literally right outside and he’s saying they were here and I know for a fact they NEVER ARRIVED. Even the auto body shop from where they were supposed to pick up my car is saying nobody ever came in to inquire about my car. How do I know they’re lying? Because they aren’t interested in rectifying the situation. They just moved on to the next service call and don’t give a damn about what happens to me. LAZY LIARS. I did in fact tell John that I would be writing this negative review and his exact words were, “I don’t care what you do.” I already knew that though.