What clients say about Rice's Automotive in Bellerose (NY)
I got a NYS inspection in May 2025 from Bellerose Car Care. Hasib was the manager there at the time of my inspection and he later moved to Rice's Automotive.
Hasib had ordered the wrong front tires for my car, which caused several dashboard errors. He had me come to Rice's Automotive (new shop he is now at) to resolve issues from my inspection. Hasib realized and admitted he had ordered front tires that are the wrong size for my car but he blames the mechanic (Ernie) for installing those wrong tires and he says it's Ernie's fault.
He sent me to Hempstead Discount Tire (where Ernie is now at) and that Ernie will take care of the situation and fix it. I went there and Ernie said it's not his fault and it's Hasib's fault and that he (Ernie) will not be fixing the tires. Hasib said he feels bad and he will have his mechanic (Cruz) fix this situation
Instead of providing the new tires I was owed and paid for, Cruz installed old, used tires from 2023. The proof was undeniable: one tire had a visible, pre-existing patch on it. This same patched tire went completely flat hours after I drove home
I called Cruz immediately and he said to bring the car back and he'll take care of it. At this point, my trust was completely broken. A shop that passes off old, defective parts as a legitimate 'fix' is not a shop that operates with integrity and an excellent standard of service and I refused to waste any more time in receiving a bare minimum standard of service
Their solution was minimal and dishonest
I would not recommend this shop to anyone
I have used Rice for over 10 years for service on two cars. I used them because I trust them. Recently I had my 11 year old car upgraded. Including full detailing. The car came back in showroom condition, and felt great. Of course I highly recommend them. They treat each customer with respect and they know cars.
Rice's Auto Repair provided excellent service at a reasonable price for my brake change. They completed the job quickly, and I didn’t have to wait until the next day. I really appreciate their professionalism, friendlyness and honesty.
One of the most reliable auto repair shops. They will always give you a honest diagnosis of the problem and the most sensible way to repair it. Service is fast and prices are very reasonable.
My vehicle just so happens to break down in front of the shop on a Sunday while they were closed. One of the employees just so happens to pull up and assist me with my vehicle. The next morning my car was repair and in better condition than I originally had. Great service and communication will highly recommend
ONE STAR IS WAY TOO much..Second time trying this place and ONLY out of desperation. A few years back had an AWFUL experience with a heavy biker type woman at the front desk....then today I get there at closing with a flat tire....my son in the car and beg them to help me because I live so far and need to get him home....you know a school night. A bunch of guys sitting around laughing with ONE working on a car and they rudely said no were closed...go down the block. Pitiful example of humanity ESPECIALLY considering these poor excuses of raggedy men had no qualms with sending me and my son out in the dark on a flat. ONE STAR IS WAY TOO HIGH.
ABSOLUTE SCAMMERS! Rice's Auto Repair had my car for a week and promised to fix my car's steering angle and calibration. Day after day, I was met with excuse after excuse as to why they could not fix my car. After having enough, I asked to be given my car as well as a refund for poor quality repairs. Although my car was covered under their warranty, they refused to give me back my money. The owner, Kevin and his son began to curse me out and made up excuses as to why they would not refund my money! I have NEVER dealt with such unprofessional, shysty people in my life. DO NOT USE THEM!
We have serviced all our families vehicles here for many years.Kevin has always managed to keep our family safe and great sense of security as history has proved itself on our family trips. Thanks for your honesty and expertise in all our family vehicle maintenance.
Dishonest people who take advantage of women. COMPLETE misdiagnose, fixed tire rod axel and wheel alignment,never test drive my car before or after. Then when I came driving in the next morning they noticed the “real” problem was the engine. Then I left my car and they wouldn’t give me pricing or timing but fixed it WITHOUT authorization only to call me after to charge more. Then they came down on the price AFTER THEY RIGGED my car. How did I pay for a wheel alignment in addition to all the misdiagnosed issues and when I leave my hub and axel are loose and wheel alignment gone??? Crooks. I would not trust them. Trust the reviews!
Called and asked for a quote on some work. Never calls me back. I drive to the shop only to find out he doesn't want to do the work. Don't waste your time here.
I can't speak for the repair aspect of the shop, but I've been an alignment tech for 5 years with high standards and know the machine they have well. I can say with full confidence that their alignment tech knows what hes doing and did a thorough/great job. They are not miracle workers. If you bring your car with a worn suspension/uneven or worn tires/broken bushings/tie rods/ball joints do not expect an alignment to take care of the real issues. When given a car that truly needs an alignment because of replaced parts or normal wear over time, they do a great job.
Office was nice and cool. Tony and everyone else I encountered were friendly and easy going. This place has come a long way since I was last there 5+ years ago. If you're local or have no confidence in your local alignment shop, this is where you want to get your alignment done. Adorable friendly kitty kept me company too.
I went to Rice's based on that guy Joe's review, because he was such a long time customer at this shop. Many people go out of their way to write a bad review, but very few go through such trouble to write a Positive Review. The Mechanic looked at my car, and agreed that there was a problem, he then surprised me, by telling me that it should be repaired for free, under the Vehicle's Warranty! I never even realized that, and they totally could have taken advantage of me, but he told me the honest truth! You don't hear of many Auto Repair Shops that would have done that, but this guy did. What a Surprise! I will surely be going back to Rice's, for any repair that is not covered under the warrantee, and even just for Oil Changes. This guy Kevin (or Jr., I'm not sure of that yet) didn't even complain about my baby, who was quite fussy that day. I too, give this shop 5 Stars, and I will be going back there, I am sure of it! A+++++
I have been going to this shop for several years and while they were never the cheapest place, I enjoyed going there because Kevin the owner stood behind his work and I prefer to support a local small business. That said, my last two experiences with this shop have been negative and each time Kevin has not been around.
Issue 1: twice I asked them to replace a small plastic piece around the foglight on my car. Both times they say no problem, we will order the part and call you. Nobody ever called back and when I follow-up with them they do not seem to know what I'm talking about. I know replacing this part is not a big money-maker for them, but it matters to me a loyal customer.
Issue 2: We recently had brand new tires installed on our SUV and when one of the tires had an issue 3 months later they were quite difficult to deal with. Granted this issue was in the side-wall and not the tread but they did not even try to work it out with their distributor. They wanted to charge me full retail on a new tire and installation. If I had bought these tires at Pep Boys (where they sell the same tire) I could have gotten the extended warranty (which covers stuff like this) for less money than I spent at Rices. I now very much regret getting my tires done at Rice's because there is a 60k mile warranty on these tires and if I have further issues I will have to bring it back to the same guys.
I'm not sure what is going on at Rices but it seems there is a big difference when dealing with Kevin vs others in this shop. If you go here I suggest asking for Kevin specifically (if he is still around).
This shop is great. I dropped my car off for an oil change, went shopping and was done. I didn’t have to wait or anything. The staff are super friendly and helpful. Definitely a great experience and I will be returning in the future.
I've been bringing my cars to Kevin & Co. for 25 years, for everything from inspections and oil changes to brake jobs and tires. They have always been straight shooters -- fair and honest -- and I've often recommended them. Get to know them and they go the extra mile to get you in and out fast for little things like a flat tire or headlight replacement. They're on top of things and will take good care of your vehicle.
This place has done a complete revamp and the service is Great. Kevin and his staff had my car repaired and ready very promptly and at a reasonable price. The location is clean and a neat working environment. Everyone was organized and the custom service was flawless.
The service here is overpriced. If you shop around, you could easily find a better price. With that in mind, the location is what attracted me for service, I did not want to travel far out of my commute for car repair. The communication was poor and I was told items with my job were done which were not. I was told my custom exhaust was welded and that was not the case. I was lead back in for service due to my car being suddenly disabled on the road, the exhaust dropped WHILE I was driving. I decided to take my car to someone else after my disabled return. After I took it to a better mechanic, I was shown my secondary 0² sensor was hit with weld which caused the car to go into limp mode. These sensors are very sensitive, pun not intended. I didn't appreciate the "now I have to do this, its a bigger job than I thought attitude" I received when I had the job done initially. I was very clear on the custom job I needed done. Its like I was an inconvenience. I am a paying customer. It was not a favor being done, and there certainly was no deal being given at any rate for the job. I wish I was told "we can't do this job" it would have been easier for them and I. Last but not least, my rear bumper was scratched. It was unoticable, but I hand wash my car frequently, so I am aware of all cosmetic blemishes. It's obvious my recommendations of this shop. Buyer BEWARE.
I maintain my car in this shop many times; however, I was very upset this morning for the service. My wife and two kids went to the shop to see if it can replace the battery for us. We would like to know the price and availability before the installation. The shop asked my wife to take a walk, then he would call her for the price and availability.
My wife called back and asked the shop the same questions again and told him that please do not install the new battery until letting her know the price. Guess, what happened? The shop installed the battery and asked for the money. It also told my wife that it would charge her $250 if she did not want to this new battery. My wife told him that it is not fair and the shop began to curse her in front of two kids with "f" word. We will never go to this shop again. It is a "good weather" shop. If you will agree with all the payments it desire, it will work for you. Otherwise, it will curse you with no respect.
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