Super helpful putting on a windshield wiper for us! We actually bought it someplace else and were driving through and needed it on and they were super helpful getting the right piece on and installing it for us. 5 stars!
I wish I knew who helped me because he went outside in the pouring rain to help me and did it with a smile on his face and you don't find work ethics like you can tell that man has these days usually you get the bare minimum not with this man and this store
Do NOT do business with these people, unless you want Mike, THE OWNER of the store to get angry at you for returning a part and basically throwing things back at you, and then proceed to tell you that they will no longer do business with you, when all you’re trying to do is return a part that they got wrong. And then have their employees lie and say that never happened. Worst experience anyone could ever have.
The lady at the counter suggested I buy a socket set instead of just a ratchet and single socket to save me money. I was reluctant to buy the set and she even looked for a store ratchet that I could borrow. Great customer service!
Over priced on most everything unless your on the owners list then prices are still just ok. Terrible owner, zero customer focus, miserable attitude just wants to bully and steal while talking down to his customers. The regular workers like Jen are typically pleasant and helpful if you are willing to pay a 5-30% premium over competition or Napa online!
NAPA has been a business staple in Oneida for years. While the prices have kept pace with the competition, making things more expensive, the service was good and delivery was prompt.
I bought my back breaks and Rotors here and within 6 months they needed to be replaced and within 8 months they were metal to metal and when I called they told me there was nothing they would do for me my back breaks before this lasted me 3.5 years
I rated it 4 star only because I make deliveries there. The people that are there are always friendly, courteous and helpful. The few times I've been in the store, it's been neat, clean, and organized from what I can see.
Great part availability for vehicles big and small, with 3 stores and a local warehouse if they don't have it when you call its there in a short time. Friendly and knowledgeable staff can help you make sure you're getting what you need. They are the place to go.
This store went above and beyond. We broke down about 10 hours from home at the sav -on. A broken wheel bearing. The woman here was so nice and helpful as was the gentleman. After walking over a mile with my husband and 3 kids they drove us back to where We broke down. After a 3rd walk to the store for a part my husband didn't realize he needed they dropped him back off again. They also dropped off the brake part my husband needed too after he ordered it. It arrived within an hour at our vehicle.
I'm amazed at the kindness, friendliness and overall helpfulness and compassion shown by this store and specifically the woman here. Thank you thank you thank you for turning what could have been a frustrating bad situation into a manageable one. You're staff brought a calm to our whole situation. Thank you again!!!
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