They do a great job every time. I had new tires put on my truck, I didn't buy the greatest tires. They made sure the balance and placement of the tires were correct which took a bit of work. I would recommend them to anyone who is looking for that shop that takes care of you and gets it right. Very happy.
Car broke down coming back to Buffalo with the family from the Adirondacks. Luckily, limped into Ralph's Sunday about 6pm. Got a taxi to the Days Inn and called Ralph's Monday at 8am and told them I was at Days Inn. John fixed my car by about 10am, despite most likely having other cars already lined up. Called John the next day from home and he answered my questions. Great job guys!!! I had already dropped my car off before reading all the positive reviews. They were true!
I had my vehicle towed to the garage for a quote on repairs. They quoted $1100 for a water pump repair. Next garage I called quoted me $600. I paid for my tow and they tried to hold my vehicle hostage until I paid for another hour of their “labor”. I sat down in their waiting area and very peacefully tried to reason with their mechanic, at which point he yelled at me for several minutes unprovoked. Had to threaten legal action to get my van and the icing on the cake was the mechanic had removed pieces from my engine in a grimy ploy to force me to use their garage.
I lost my mechanic that I had trusted and I was looking for another shop. I am naturally suspicious, but friends of mine pointed me here. I have not been disappointed. I am comfortable again. I find this shop honest and affordable.
Disappointed. For a local business I figured I’d give them a try over the chains in the area. Got my car inspected along with oil change- no problem. oil change was a little steep for a minivan I think $110 something? inspection was the normal $21. Both appointments were separate and every time I called for an appointment same routine, lady on the phone insists they’re booked for the day but can check if the guys can squeeze you in, she comes back and they can. Both times I went their “bays?” were empty so unless I’m missing something I don’t think they were slammed with work. Anyways, this past week I called and asked them to switch out a battery and get the same “let me check because we’re booked today.” She puts a mechanic on the phone who said he’d do it for $50-$60... trashy for a local business to try to take advantage for a 5 minute job.
Had a problem with a tire on the thruway and needed somewhere quick. Ralph's took my car in right away and didn't rip me off. I'd take my car here regularly if I lived in this town.
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