What clients say about NAPA AutoCare Center - A-Bay Automotive in Alexandria Bay (NY)
The work was completed ahead of time and cost came within his estimate for all new brakes and a starter motor. Can't ask for anything else, will go back again.
Had a failed alternator on vacation. This shop and his family not only went out their way for the repair, but also drove us back to our hotel. Even picked us up at a tavern in town when the repair was complete. Thanks a million. Great service and good people!!!!
Pulled into A Bay with a frozen caliper and destroyed rotor. Fortunately we were staying across the street. They dropped everything so we could enjoy our Uncle Sam cruise while we got a break job. Sure, not what you want to have to do on vacation, but the trip home was much quieter and less stressful. Thanks.
I pulled in off of the street with a stuck open sunroof. They helped me out almost immediately, while dropping what they were doing. They got it shut for me, which was all I asked. Your quick service was much appreciated
I was in the area on vacation & had a few issues with my Honda CRV. Wasn’t sure where to go to have it checked out. Found ABay in Alex Bay & reviews were good..
I was very happy with both visits -first for a new battery & second for rear brakes. Rob was very helpful & got the brake job done quickly. Now I can make my 8 hr drive home knowing we will make it all the way.
Thanks Rob for the care & nice job on both issues. I would recommend ABay highly …
Basics; 2014 Ford Fusion with steering and other issues. Abay Auto was recommended by people who've lived here all their lives. After diagnostics I was told I had battery and other issues. Long short, I was saved 250 bucks by Abay reminding me the battery was under warranty. Quality of service was purely evident which requires honesty. I recommend giving your car repair business to Abay Auto. Thank you.
I had a great experience! I was there on vacation and my alternator stopped working. They were able to get me in quickly and they had my car repaired within a few hours. The price was reasonable and they did not try to take advantage of me even though I was in a tough situation. In fact the owner Rob even gave me a ride back to my hotel so I did not have to walk on busy route 12. This was nice of him to do and I appreciated the service from him and his staff!
Had a battery problem the gentleman there helped me out right away and I was moving again... He seemed very helpful and I will give him more business because of this... thank you again.
It was an absolute delight dealing with a competent, kind, and efficient family-owned business after the exhausting nightmare I had dealing with Will's Wrecker. I called around town and everyone said Robert was the man, a great guy who would help me out, and he lived up to his reputation. I met his son, wife, mother, etc. while I was there, who were all lovely people as well. I really can't thank him enough for helping me out. 11/10
I had a rattling sound in my car when I arrived at my cottage on vacation. When I called, they got me right in the next morning. In 10 minutes, they solved the problem and it wasn't too expensive! If I ever have car problems in the future, when I am on vacation in Alex Bay, I will not hesitate to go there again. Highly recommend!!
These guys are awesome, punctual and professional. My truck had a horrible oil leak, they fixed it up great, advised me on upcoming items that needed attending. So glad we have them here in our little town!
There has never been a time that Rob hasn't helped out of a bind. I am always calling him to have his experience and knowledge on where I should troubleshoot. He has been right, every time. I live in California and do most of my own repairs, each time I've come up to a wall, he is my go to guy. He is always willing to help and go out of his way to make sure I am doing the correct repair, right. Rob and the guys at this shop are there to go the extra mile to help and get you moving!!! Thanks, Rob! I know you've gotten me out of many jams! Shout out to everyone there at the shop (as well as to Marcey and Genelle)!
“Mechanic” here did not fix our car nor did he know where to start. Engine continued to misfire. “Mechanic” will throw whatever parts he can find on google. Then reset the computer and claim fixed. Take your money elsewhere.
I couldn’t imagine scamming someone who thought i was family out of $3,000 dollars. Shady shop, doesn’t even deserve the title of an automotive mechanics shop. As someone who works in a mechanic and auto body shop, our strive is always to do right by the customer and give them affordable rates. This shop is nothing, but money hungry and they don’t even do the job correctly. They SCAM you. Don’t go here.
Never will never use these ppl again rip off i went to another mechanic and was told they didn't even do any repairs that they was supposed to do but charged me $3200 i will take them to court
I've been there twice now. Each time the service has been courteous and prompt, the fees were reasonable and the explanations clear. The guy I dealt with was a bit terse but not everybody is a Steve Harvey. He does give me the impression that he knows what he's doing. Nothing fancy, just solid service.
Drove all the way from western New York and the check engine light came and I was dreading the worst because the car was driving funny. They took me in right away. The repair time was very short and I only paid $300 for it. Very friendly and professional. Highly recommend them.
Great service! They fixed my car and really went the extra mile, understanding that I really don't want to invest a lot of money into an aging vehicle. Stayed late to ensure it was running properly.
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