During an unfortunate and unexpected event, I was recommended to call Empire Towing to assist with getting my vehicle to the repair shop. The first person I spoke with was very accommodating and understanding of the situation. They dispatched a driver to my home immediately to help.
I received a call letting me know the estimated arrival time, and then another call when they arrived, which I truly appreciated. Kyle was extremely helpful, professional, and took the time to explain everything clearly. He made a stressful and difficult situation much easier with his calm demeanor and excellent customer service.
I’m very grateful for the prompt response and support I received. I would highly recommend Empire Towing to anyone in need of reliable and compassionate service.
The tow itself was great. Tracy however is incompetent. I called 4 times to ensure they would call me when the tow arrived at the property. They instead decided to just leave the car and keys with another resident from the duplex I reside at who has no claim to the car whatsoever. Would not recommend this company for obvious reasons stated above.
Our business has been using Empire Towing for about 3 years now and they are outstanding. They are great at communicating and are willing to go the extra mile to make our customers happy.
I didn't think to get the guy's name, but he was very professional and fun to chat with on the drive back to my service center this morning. My service center informed me that the flatbed would take about an hour to get to me, but it was more like 15-20 minutes. My car is back on the road and all is good. I very much appreciate this service helping me out.
Chris drove past us when we were stuck in the snow on the side of the road and towed us out within minutes when we were waiting hours for CAA. He was so nice! Thank you so much!
I have worked with them probably 50 times or so. Every time they go above and beyond to help me out with incredibly fair prices and service. I couldn't ask for a better local company. They even help to ship within a few hundred miles. I trust these guys with my work and would even trust them in my home. Always 5/5 stars every time!
I broke a belt and the power stopped shortly after. Empire answered the phone promptly, and had a truck out to me in 45 minutes( had to go to Northtowns from Hamberg!) The driver, Harley, was very knowledgeable and reassured me that a belt broke, and it wouldn't be a difficult repair. Great service!
Very professional and quality service.
It was very easy to schedule a tow and requesting a flatbed was no problem at all.
They answer the phone very fast and are nice and easy to talk to.
My vehicle is slightly lowered and they took extra care to make sure it didn't scrape the ground or bed while loading. That was always my issue with other towing companies.
Will only be using Empire from now on due to the care and quality service.
Went above and beyond what i expected to help transport a salvage vehicle for me. Very helpful and reasonable prices for medium duty towing. Thanks again!
4-⭐'s Caught a flat on the thruway.(You need special permits to work on vehicles on the thruway). I called 10 places. The gentIemen was really helpful and polite. Icalled for help. Do to where I was at, they couldn't (but would've), unfortunately alot of auto places do not have the permits necessary to work on the thruway.
Had to Move My Classic Hearse and used Empire i have to say i get real picky who handles my car and Empire Did a Fantastic job in handling my Tow Professional Friendly Staff on the Phone and Kyle my Driver was awesome thanks again for having Great trained Staff to handle my Classic car Awesome job to everyone
Horrible Job!! They charged me 200 to tow my car and they left It on the street instead of my driveway. And then when I asked to move in my driveway they wanted to charge me 150 more instead of doing It right the first time . Do yourself a favor and go anywhere else !
Had a parts car towed from Buffalo to Cheektowaga. The owner answered the phone (the 1st one after calling 2 other places) and was very helpful in setting up a quick pickup.The driver could not have been nicer and more accommodating. Fair prices.
I called on a sunday afternoon, broke down in Holland, NY, they answered phone right away, driver arrived 40 minutes later, very professional, experienced driver. Thought the price was pretty reasonable, got me out of a jamb, I highly recommend Empire Towing & Recovery!
Me and my spouse are new in Buffalo. We needed a jumpstart with our car coz we left the lights on overnight. Ryan, one of the tow truck drivers who they sent to us was just very helpful, very nice, prompt, professional, has all the tools needed, and did a bonus work with our car for no extra cost. He came way ahead of promised time. We had a very pleasant conversation with him and gave us some advice as to where to go for cars and all of that since we’re new in town. All we can say is that, they provide high quality service to their clients. Thank you, Ryan of Empire Towing - Buffalo, NY!
Would highly recommend to anyone! I hit a huge pot hole and called this company and they were there in 10 minutes. Anthony was such a professional with handling the circumstances and how upset I was. He even took the steps to tell me who to call and steps to getting it fixed. He took his time with me and didn’t hesitate to answer any of my questions. If anything else were to happen, I would call this company in an instant! Thank you for being great!
Clean, courteous and professional. I've rented machines from them, had them transport a motorcycle and a vehicle. They were worth every penny every time I used them.
I would highly recommend Empire Towing & Recovery to anyone who needs their cars towed or transported. They are very professional drivers and the owner is a very respectable man. They offer transport services to Erie Syracuse Cleveland and anywhere in between. They perform lockout services and jump starts as well. A very well organized and professional company with caring and understanding staff.
Worst experience I have ever dealt with the woman treated me like I was an idiot and tried to tell me that sometimes cars start randomly! Tried to tell me that I was just trying to get out of paying my bill and all I was asking was if the tow driver disconnected my battery she told me I should be happy that it's working. Which if they got the vehicle started why didnt they call me instead of towing it to the dealership!
The tow truck drivers are very rude. And drive very Recklessly. I had one almost drive me off the road and then blow his air horn next to my open window. And now I think I have damage in my ear because of it. I would not recommend these people.
I was recommended by a car shop to get my Jeep towed by them. The owner is a great guy that cut me a deal because of my situation. He told me an accurate time the tow would be, an accurate price, and when I ended up not needing a tow, was even nicer and charged me minimum for his service he did provide. The drivers were nice and kept me updated when the tow was to arrive and helpful with my situation on short notice. They went above and beyond for their customer service.
They got my truck out when no one else could! My vehicle decided to break down in a tiny back parking lot, making it difficult to access. I called "the local guys" first. They showed up, told me it would be impossible to tow it out of there and left. Called Empire. Explained the situation. Not only were they able to get a tow vehicle into the lot, they got my truck running long enough to drive it out onto a main drag for easier towing. Great customer service!
Our moving company hired Empire Towing to pick up our car for a transfer to another state. Our driver was Dana. He was very friendly, knowledgeable and cared about our car. He treated our car as if it were a collector's items (it is to my husband). Thank you Dana for your great service!!
They went above and beyond to take care of me and my kids. Very professional and very personable, they where on time. I hit a deer on the way home they took my car to a body shop and dropped us off at home. Thank you guys!!?
My vehicle died while I was out on appointments with clients. I called Empire and they were there within 45 minutes, towed my vehicle to the dealer and I was back on the road the same day. Courteous, excellent service at a fair price.
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