Turtles Automotive in
Angola (NY)

In reference to Zac Richmond's review. He reached out to me after visiting this shop with concerns with the inspection issues. He was told the tires were dry rotted, his tire pressure sensors were bad and that his valve stems were so corroded that they could even put air in the tires. So I told him I would take it elsewhere for a second appion. Wouldn't you know it the tires passed. They where magically able to put air in the tires. The low air sensor on the dash went off. This is the worst automotive repair shop that anyone can go to unless maybe you are there friend's and family. I read other reviews and the recurring tend I see is if your inspection is already up when you go in bad tires is there go to. Your not even backed by the BBB. Zac did not change the tires and I would like to see your video to compare to the tires so I can call out your bs. It had nothing to do with you taking the sticker off. You just took poor advantage of the situation. If you want steady business they it sound like you need better staff. He would have come back for more service in the future had you not tried to rip him off. You also claimed his tire sensors may be bad and you couldn't fill the tires because the valve stems were so corroded. The place I toof it to had no problems getting air the tire and once the tire was up to proper pressure the sensor on the dash went off. So when you do shady stuff like that then I'm sure you wanted to hit him up for sensors also. Bad business practices.

Tried to give less than 1 star, If you take your vehicle here , you should go somewhere else and get a second opinion before having any work done at this shop.

Put the wrong part on. Brought it back to get the right part. Had a 9 AM Appointment. Told me it was a two hour job. When I called I was told they were working on it but could not finish it that day. When I checked after they closed, I saw the car had not been moved. They didn't even start it. They didn't touch the car all day. Had to take it to another shop to get the right part put on. The car was also missing an ornamental part when I got it back as well. Edit: I filed a complaint with New York State and the inspector got me a refund for the shop having put the wrong part on the car. Plus they also got me a refund for being double charged for work on another invoice that I didn't even notice. They snuck that one by me. Crooks.

If it wasn't for this place I'd have had to give up and take the bus a long time ago (lol). I do a ton (a TON) of driving, so something is ALWAYS breaking on my car. I've been plenty of other places and always ended up spending hundreds and hundreds (and hundreds!!) of dollars for, like, a brake thing or a weird noise or whatever. I can't say for sure that I've been ripped off by other places in the past, because I know less than nothing about auto repair, but having paid for work at Turtle's and paid for work elsewhere, I have to say it is MUCH CHEAPER at Turtle's! Also, I like the employees. The people up front are always nice to me and the mechanics explain stuff without making me feel stupid. Oh, and there's free coffee! From a Keurig! I don't even have a Keurig at my HOUSE. :^D

Updated review (July 2024): I've been a customer for quite a few years now, and I don't plan on changing that any time soon! ☺️ I still always bring my car here whenever it starts making a scary noise or whatever (lol). Cheapest around, plus I'm treated respectfully and never made to feel dumb. I'd ★highly recommend★ Turtles, especially if you're a female and/or don't really know much about auto repair. It's so easy to get ripped off in that situation so you really have to have a place you know you can trust. Original review (2022): I've never had a problem with this place. Used to take my vehicles there for service when they were on Broadway in the city, and I don't mind the drive now. I'm a typical dumb girl and I don't know anything about cars - they could rip me off hardcore and I'd never know it. But every time I've needed work done, I've been surprised by how quickly it was finished and how cheap it was. Get a quote from the dealership, then call these guys and compare the difference. 🤷🏼‍♀️

Went in for inspection on 2019 f350, new my tires were close 3 out of 4 failed, my issue isn't this it's when I asked for a 10 day inspection they refused! You are going to try and force me to buy tires from you! This is not a way to do business! Do not go there for any service not even inspection! Edit: I found this out after review NYS does not allow ten day for tires. This however doesn't not change the fact this gives most customers no choice but to buy tires from inspecting garage, this is a horrible business practice and the excuse it's NY fault does not hold water! Edit 2 HI Owner, I did not know my tires wouldn't pass, but I wasn't surprised cause I knew they were close. However it doesn't change what you did whether you're allowed to by NY or not! You made me feel trapped, if my regular mechanic was available you would never have seen me! I guarantee you never will again. I stand by my previous statement it's a bad business practice and I do not recommend you to anyone!

If you are looking for a garage that can get things done, in a timely manner and great price, turtles is the place to go. My Chrysler had some very serious electrical issues and mechanical issues, I broke down on a Wednesday, had it towed to turtles Thursday at closing, they called me Friday early afternoon and informed me my car was good to go! Complete with a and a great price and guarantee ta boot! If you need a " go to " garage, look no further. Plus, no one can beat their oil change price!

I waited over a week to get into the shop and 2 hours before my apointment they canceled on me . Never booking another appointment with them again .

Awesome experience with buying a car through them. Very honest upstanding people. I couldn't be more greatful.

From what I've witnessed. They pushed my mother into getting work done that she couldn't afford because this one gentleman wouldn't back down and told her that it had to be done. He said, because she wanted it done. I know my mom. She wouldn't pay for the work if the quote was more than what she could afford. Highly disappointed in this place because why would they willingly cuck a customer? We would have taken it to a different location if that was the option. Ultimately, don't do your business here if they push you to get work done when you don't have money for it. I'm not ever going to remove this review until they rectify the situation. Edit: this is my very responsible response to the owner's comment. I will not remove this review. It is important for people to know the truth. Transparency is important when it comes to quality services and a responses. Consistency cannot just be through online presentation through rehearsed commentation. If this company is as honest, upright and fair as they claim to be, then it would be demonstrated in how they treat their customers. They wouldn't engage in pack mentality and gang up on someone, belittling them and dismissing their concerns. The way that this situation was handled is proof enough to me that people were not doing things righteously. If this kind of behavior continues, I would not shed a tear when they find their business crumble beneath their feet. Dear owner, I sincerely hope that you consider that words alone are not enough. Actions speak louder. If you act in contradiction to your responses to my review on your company, then I am not obligated to remove my review. I did notify BBB, and if my mother will not follow through with her case. Then I will do so on her behalf. At worst, someone far more intelligent than myself will be the one you have to deal with. I won't have any mercy in regards to what they do.

Needed an alternator. Repeatedly told the guy I only had so much money. I could afford the alternator but if the battery was bad I couldn't afford the work. Was very clear about my budget by repeating myself several times. Guy said we'll hope for the best! No! I have just so much money. The battery was bad and they did the whole job which was $150 more than I had!!!! No apologies. No admissions. Didn't even acknowledge my budget which was told to him many times. They were condescending. He stated I approved the work which was untrue. I could have the car towed back to my home! I hope this doesn't happen to anyone else. They did work I couldn't afford and still blamed me. I WOULD NOT RECOMMEND ANYONE USE THIS GARAGE. IT'S BEST TO AVOID PEOPLE WHO "HOPE FOR THE BEST" INSTEAD OF LISTENING TO WHAT I WAS SAYING!

Great to have a repair shop near my house that I can trust. Very friendly and helpful.

Oil change/tire rotation and a possible bad wheel bearing turned into a broken wheel stud which they never told me about or replaced for that matter. Misdiagnosed a wheel bearing and said I should take car to a transmission place. Cheap oil changes but I’d never go there for anything else.

DO NOT GO HERE! They had my car for 5 minutes and failed the safety inspection due to broken fog lights, then tried to sell me on repair. Broken fog lights are not even part of the NYS safety inspection. I immediately asked them to stop what they were doing and return the keys to me, in total they had my car for less than 10 minutes and returned it absolutely reeking of cigarettes and BO. Stay safe and avoid these dirtbags. The 5 star reviews are from their own employees, you can see them as soon as you walk in and compare the pictures to the reviewers.

Went to get tires mounted a few weeks after someone else I knew did, they were charged $25 a tire & I was charged $35. When I went back to ask why, the guy tried saying.. I can’t refund it cause it was card & id have to refund the whole payment & then proceeded to ask the secretary the give me cash. & said I usually tell people I charge people what I charge people 🤷🏻‍♀️ My total was $152 & they only gave me back $40 & some change even tho the other person wasn’t charged any tax either. They also did a botch job on my water pump in the past & left a mess.. which I’m sure I was also over charged for. Will not be going back & I don’t recommend you do either!

Wouldn't trust anyone else with my car . Very fair and honest pricing. Staff is extremely friendly and helpful. My only complaint is I wish they were open on Saturdays, Only because I work weekdays. But I still find a way to get my car serviced through them Only .

This place is a joke , told me to come in at 11a.m to get 4 tires put on my truck..asked how long said maybe hour lil over, well 2h later and they still haven't started the job. And the women that works the phone said well its like a doctors off sometimes it takes lil longer.

Had a 6.0 engine swap done on a pro touring corvette i own. Got quotes of upwards of $5500 from several other "shops" mind you, the wiring, transmission and PCM/TCM was already done, literally the only thing needed to be done was the actual install of the engine and hookup of ancillary devices, cooling, exhaust (GM Long Block crate motor) fuel lines etc. was literally 4-6 hours work, plug in some plugs and and fire it up. Dropped the vehicle off at Turtles automotive at 7 am they told me theyd be on it by 8 am. after lunch i came back to a voicemail, and was told it was done, they were going to do a NYS Inspection and i could come get it. total cost UNDER $1000.00 including parts they had to pickup to complete the install *(trans lines, a steel AC Line etc) I drove it home after work that day. Saved over $4500 bucks! Turtles Automotive is AWESOME!

My grandmother had an appointment here to get her car fixed she went to them on the date and time of her appointment and the door was locked and closed she knocked on the door and the blond guy who looks like a surfer came out she said I have an appointment with you he said not to day stuck his tongue out and slammed the door in her face. I will absolutely never come back to this business nor will I refer any of my friends or family this was absolutely disgusting to treat an elderly lady like this especially after she made an appointment they didn't even have the respect to cancel with her.

Honest, friendly, great work with no upselling or pressure..I Highly recommend this business. Coffee and pastries in the waiting area!

I love going here! The owner, Gary, is a really cool dude. The prices for services are really affordable and they work with you through the issues with your car with honesty. I highly recommend Turtles for any work on your car.

Very time efficient, and the oil change price is unsurpassed. The workers are friendly and they have one of the best mechanics working there.

Great service , friendly staff and fair prices... definitely recommend this place for all your car needs.

Very great service. Very affordable. And great staff. Polite and waited a little bit but not bad at all.

I made an appointment 2 weeks in advance for an inspection and oil change.Wanted the car checked to see if the car was even able to pass inspection. Well after 3 hours no call, so I called turtles "oh ya we just pulled the car in,so ok maybe another hour" nope 2 hours then when I called for the third time attutuded "well I cant help what comes in" and they are frustrated with a car they have working on for 2 days" WOW!!!!! "Do you want to come back now wasted the whole day and no further aheadI told them just park it I wouldn't even go inside.When I picked up my car keys thrown on the seat along with replacement bulbs I asked to be put in. Who does that dont give them your business.

Great bunch of people. Easy to work with, very professional. Prices were fantastic. First garage to ever do a follow up call to see how everything was working out. Do yourelf a favor and go there!

The people are very friendly, and knowledgeable. Sign in front of the shop advertizes one price for an inspection and oil change, but when you get it done, it's much higher ... I was told the pricing on the sign was old and it wasn't cost effective to change the sign since they are moving. That was in February, yet the sign still stands with the "old pricing".