What clients say about Fingerlakes Towing & auto recovery in Auburn (NY)
After being turned away by multiple local shops that were too busy to even just LOOK at my tire, this lovely team had my car fixed before I could even finish my story about my day! I will be a forever customer after such a wonderful experience today! Thank You!
My car was towed on a Wednesday, during the holidays. I was able to get it back on Monday. They only charged me for the 3 days, not the weekend and not the extra day on Monday. They had a very sweet dog there that was so cute I wanted to steal her! This place is fantastic. I was already very sad about my car being towed, they were incredibly sweet and kind and you can tell this is a family business with family values!!!
I used their services today through AAA when my van needed to be towed to the shop. The driver arrived much earlier than I would have expected him to show up, was kind and worked quickly.
Recently I went to take a look at a Honda pilot, and the owner came if as very courteous and friendly. Anyway I took it for a test drive, and he told me he's getting some things fixed, so if I put a deposit down I could drive it again, and if I liked it it would be mine. Well 5 days later his wife called and said the vehicle was ready. I told her the owner was supposed to let me drive it and see it on the lift, and she said he was not there. So I said I'll be in tomorrow at 1:30 to talk with him. Well he called my wife early the next morning being very rude asking if we were coming to get it, and due to him clearly avoiding our test drive and lift showing I said no I want my deposit back. This man had the gull to tell me I owed him my $500 deposit for the work he already said he was doing!! No way. I went there and he started yelling at me like a child and I demanded my deposit back. After arguing about it he finally shelled it over. His wife was very pleasant, but the owner is a sheisty used car salesman who gives them all a bad name. I'm only giving 2 stars because his wife was so nice. Unbelievable. Not to mention I found a rats nest under the engine cover when he wasn't looking. Avoid this crook. Shameful customer service for an older gentleman.
Very professional people that work here. I recently broke my back (in two places) in an auto accident. I went to get my personal items out of the wrecked vehicle. I was struggling to get to the office and instead the young man (the same guy who towed my 24 Tundra) came out to the snowy parking lot and asked if I needed help. Now that small act meant a lot to me. He was able to direct me as to where to go. Keep up the great work!
My son hit a curb while driving home from work late one evening and blew out a tire. A deputy called for a tow from Fingerlakes Towing and they picked it up.
We called them the next morning to ask about getting the tire fixed, but it didn’t happen. That was not their fault, but at no time during my 2 conversations with them did they make any mention of a lot/holding/impound fee.
My son didn’t do anything wrong and no tickets were issued. The Deputy just called for a tow to help my son out.
We went to pick up the car a couple days later (the car was towed very late on Wednesday and we picked it up on Saturday morning) and they charged us an additional $110 ($55/day) holding fee! When I mentioned that no one said anything about a holding fee I was met with silence.
I have no complaint about the actual towing charge, but to not be upfront about cost/pricing is poor business.
Moved to the area a year ago and haven’t been able to find any trustworthy mechanics. Dave and his team gave speedy and excellent service, really genuine people and I am definitely bringing my vehicles back to them from now on.
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