This rating is based on customer reviews, inventory size, pricing, and service quality
In Colonie Township, NY, Adirondack Tire & Service earns a stellar 98/100. Reviews praise professional, transparent service, a clean, organized shop, and a welcoming lounge. Managers Nadina and Rick are frequently credited for clear communication, proactive guidance (even flagging recalls), and fast turnaround—same‑day squeeze‑ins, quick inspections, and oil changes often under an hour. Pricing is generally seen as fair, with one complaint about an in‑store vs online tire price mismatch at a single visit. Parts and tire availability seem strong (Michelins, OEM, quick sourcing). Overall: consistently positive, customer‑first experience.
Greg and his crew did a great job helping me with an unplanned repair to my work truck. Got me back up and running within a few hours and was a big help in a stressful time! Would recommend!
Had a great experience at the Adirondack shop Graig was very helpful and informative about my truck and looking forward to working with him and the crew again.
Quick reliable service! Greg and team were able to get me a same day appointment, completed the service quickly and delivered a quality result at an affordable price.
Called yesterday for tires guy on phone was great he worked me there the online process on the phone will be getting tires on Monday installed in store but had a bolt in tire and he made me come in and get it patched so I could go to work Monday
Great experience and friendly staff
They did good on the how long it took aspect but they told me there weren’t certain specific issues and then said there were those same issues and tried to get me to have them fix them / kind of a scam. Also if you want your codes ran for a check engine light, they charge $130 for that and advanced auto parts runs diagnostics for free. I got my tires aligned for a fair price
I called here for convenience as I needed a tire the same day and It was the closest place to my work. The lady who answered the phone was very nice. She was able to get me in and made me an appointment. That’s where the good service ends. I got there and the general manager tried to upsell me on getting four tires when I only needed two. He continued to upsell me through the entire two hours I was there when I was told it would only take 45 minutes to an hour. He made me feel like because I am a female with a nice car I didn’t know what I needed. I asked for my new tires to be placed on the back and yet they placed them on the front. The general manager also seemed to have an attitude with the lady who he was working with which I found unacceptable. It has been 24 hours and my tire pressure light has already come on for the two new tires that were installed.
I only come to this specific Adirondack Tire because of Nadina. Her hospitality, customer service and commitment to efficiency and excellence keep me coming back. She makes me feel welcomed, cared about and most importantly safe. I have the utmost confidence in all technicians and mechanics here, they do an incredible job every time and it is always a reasonable and affordable price. She’s a true asset and the company is so lucky and blessed to have her. She deserves a raise!
The service at the central location is excellent! Very nice and friendly staff, great service. I go here for all my car service. Very honest and great prices!
Great team at this location that went out of their way to save us money and to fix our problem. Another mechanic friend recommended Adirondack Tire because his garage didn't have the equipment to fix my air conditioner that was blowing hot air. We took the car to Adirondack, they informed us that we had an active recall and that Honda should fix it for free. Adirondack did not have to tell us that (thank you). The Honda dealership told me it could cost up to $470 just to find the problem and that it most likely would not be covered under warranty, even though they had replaced part of the AC unit less than a year ago. We went back to Adirondack, they got us right in. The amazing office manager called with a question from the mechanic and then fixed our car pronto. They are friendly, transparent and focused on helping the customer first. That is more than I can say for the Honda dealership that I went to. Great job, Adirondack Tire. Driving in the cool air is nice. Thanks so much!
Josh
I had a wonderful experience here. I needed to get my car inspected and they didn’t have any appointments for the time I was available with my two little kids and being a stay at home Mom. They were able to work me in to their schedule and I was in and out really quickly. I had brought a bunch of toys and things to occupy my kid and didn’t even need them we were in and out so quickly! I really appreciated them being kind and accommodating.
Visited this location a few times and every single time I get amazing service from the store manger Nadina and her crew. Everyone is always very welcoming. the service is definitely top notch here. Waiting area is very comfortable with sofas, tv and coffee. Will definitely continue to recommend.
I went in for a wheel alignment. All of the employees were extremely friendly and the service was very fast. Scheduling my appointment was a breeze as well. I will definitely be back again.
Best vehicle related experience of the year. Amazing customer service, and quality work at a very reasonable price. I definitely would recommend it for all of your mechanical and tire related needs. They squeezed me in for work I needed done the same day when nobody else would, and i am very happy with the results.
This review is directed towards the Central Ave location store manager where I got my tires installed on 10/23/2024 and not towards Adirondack Tire.
To start, I went to purchase goodyear tires online. Tire price was $213 per tire installed. I selected this Adirondack Tire location to have them installed.
Before I made the purchase, I called this store location to discuss other possible work to be done and ended up scheduling the work over the phone. Fast forward, the work is done, new tires mounted and they charged me $256 per tire. When i asked about the price difference she said, well if you ordered them online i would have had to honor that price but because you didnt, i have to charge you the price i get from whichever dealer has them instock. That's $43.00 more per tire x 4 ($172.00)!. She made no effort to try and make this better and to keep a customer happy. Not, gee, let me see if there is something we can do for you. So, I called corportate office and spoke with Tabbitha who was phenominal with her response to me and addressed the situation right away with an offer to credit me the difference. That's customer service! Tabbitha works at the Morris Rd location and I will use that location going forward and I will continue to use Adirondack Tire, just not the Central Ave location.
My 1st time at your store. Very clean and comfortable.
Nadina the Manger greeted me upon arrival very friendly and professional. A team member Clayton came and took my truck. Again, very respectful and friendly. The service was fast and efficient. Thank You! I would highly recommend your store to friends and family.
Always responsive and able to fit you in. They've gotten tires for me with a day turn around after a flat and are always communicative. I can even work from the shop as they have redone the inside with couches, chairs, a comfortable vibe, and a Keurig.
Thank you to the store manager Nadina, you and your team did an amazing job on my 2005 Chevy Tahoe. I honestly did not expect to have my truck back so quickly. I would recommend your service to any family and friend. I’m your new customer from now and will be doing all of my services for my vehicle with you. Thank you.
Nadina is great! She listened to my concerns, her and Logan answered all my questions, and assured me they would check everything over. I was in and out for an oil change and inspection less than an hours time. Definitely will continue scheduling services at this location.
The staff are great, and the reception area is clean and charming. Both times I have been here for service, I've been very impressed. Came again (3rd time) for oil change on my car that was being driven a fair distance. They got me an appointment for the next morning, took my car in right on time, and I was back home in half an hour. Everyone was friendly and professional, and again, the reception area is very comfortable. Great service!
Fastest oil change I've ever had done on my vehicle. I swear I was there less than an hour! The waiting room was very pleasant. The manager was really nice and explained everything to me well. I will deffinently be back to get my brakes done.
I always have a great experience getting work done on my cars at Adirondack Tire Shop. They are friendly and helpful. They offer fair prices for tires and brakes. Plus, they quickly handle state inspections. The service is fast and efficient, and I have always been satisfied with the results. I would definitely recommend Adirondack Tire to anyone looking for quality car care.
I have been coming to this branch for more than 9 years.
I had gone to a different branch previously and had the worst service of my life, with the techs forgetting to do the oil change and blaming me, calling me names and throwing money at me.
When I contacted the main office, Tracy called me. He did everything right from offering me complementary oil changes, to assuring me the manager at the other Branch would be handled accordingly. He was always helpful and straightforward with information.
When Tracy left the branch, I was wary of the new staff. However, Rick took over right where Tracy left off. He is not only friendly and helpful, he also makes me feel like a human instead of a consumer. He always calls me by name when I enter the shop. He knows my car, my husband's car, and always treats me like a friendly neighbor.
The few times they were unable to schedule me and I had to go to a different shop, I have always regretted it. I recommend this Adirondack tire branch everyone I know.
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