What clients say about Rudy's Towing Service LLC in Roswell (NM)
As said by other reviewers, this place is a joke. The elderly woman that was "managing" the front desk was incredibly rude from the moment we walked in. She wouldn't release our car and then claimed she "had a loophole" but wouldn't tell us what it was because she thought we weren't talking to her enough. For as old as she appeared, she was acting like a child. We did come back later and the young man who helped us was much more helpful.
AVOID at all cost! I unfortunately had to deal with this towing company. They're extremely rude, I asked for an itemized invoice and was told I couldn't have one until I paid in full and was informed I could only pay in cash no credit card accepted. When I questioned what I was being charged for and pointed out They're a place of business and I should be allowed to pay with card unless they're trying to avoid paying taxes then I was told I could pay with a card but only if I had an ID that matched the card. I was also charged for 5 days of storage when they only had the vehicle for 4 days and thr guy made it seem like he was giving me a break taiking off one day storage probably because he thought I was to stupid to catch his mistake on over charging me. I was given one price earlier during the day just to be called back and informed about an extra tow I had to pay for. They're absolutely rude and unprofessional I'd rather walk then to ever have to use this company again and in addition they do not support our US Military and was scoffed at when I asked about a military discount. They treat everyone like they're criminals when we're not.
When they towed my car I went to try getting it back , they told me a price I had to pay to get it out , we went and got the money ! Went right back just for them to say “I’m sorry we already took parts for it” do not recommend. They are not true to there word and shouldn’t be able to do that after telling someone a price to get it back… and someone I know got her car towed yesterday and she wants to pay to get it out and they won’t let her. This is not right .. she still owes on it to so it should be giving back to the dealership not this junkyard. They need a lot of work…
Absolutely TERRIBLE service the lady at the front counter was rude and taking personal calls leaving us waiting for twenty minutes standing at the window. Only to hang up the phone and answer a completely different one leaving us still standing there after she ignored us on the phone when we called because she “had customers” but when we were customers she ignored us in person too. She finally talks to us after about thirty minutes of standing in the heat. But she was disrespectful and flat out rude. They need new employees ones that know basic human decency. Very unprofessional and very RUDE people.
Wow had bad experience with this company call to ask about My car and was told that they had a customer and had to help them first, so went to pick up my car and was told to hold cause the phone was ringing and she was the only one there,
Carolina was so rude and called to complain Rudy was just as rude, I would like to pray for therse people, wish they would help instead of sticking it to someone in a time of crises
Jonathan from Rudy’s Towing LLC changed my flat tire to spare !! He was wonderful and quick to come help me. Thank you Jonathan you make a huge difference ❤️ !!
Chris was able to come out and help us get an inoperable truck loaded onto our trailer without any issue. He went above and beyond and was super professional and helpful. I could not recommend Chris enough. Thank you!
My car broke down between Hondo and Roswell. Chris, from Rudy’s towing, was wonderful. Besides getting my car safely on the trailer he had to listen to me talk for 45 minutes on our way to Roswell. He also recommended a place to stay and where to have my car repaired. Then took me to the motel, unloaded the car so we could get some luggage etc. out of the car, helped me carry the luggage to the room and THEN took it to be repaired. Went over and above helping my old dog and myself.
Highly recommend!
I can’t say that all of the service was bad, as the driver dispatched was very nice and was about getting his job done…very professional!! His boss on the other hand is as rude as they come and does not have a PR demeanor at all!! And his prices are outrageous….understandable why his tow service was the only service in town not out assisting law enforcement that morning!! Also don’t let the frustrations of other important issues needing to be handled at the same time of your vehicle break down, that you forget to mention you have a disabled passenger, that’s reason to be talked to like you’re an idiot!!!
These folks go above and beyond for their customers! I have used Rudy's towing for 15 years. Blas responded to us on this most recent tow when our Camaro broke down. He took good care of the vehicle as it loaded. He is very friendly and knowledgable. Overall great guy! The staff and family that run this place are friendly and awesome! I will never call anybody else!
Once again Rudy's came out to tow the Ford to Ford. Chris was professional and went above an beyond. Thanks again Rudy's.
My husband went there to get a receipt for the total of the tow the lady was really disrespectful and was very rude saying we couldn't get a receipt for the tow because he needed to pay but wouldn't give him the total. They need to be shut down or get better staff. When we requested the tow, the gentleman was really rude and did not attach the tow hitch properly the car almost ran off the truck.
My car wouldn't start, my roadside service through USAA sent Rudy's, they got here incredibly fast and the driver was super nice!! I would absolutely call them again if I need Towing services!!
Friendly professional and the best prices in town. Call and ask and they will respond promptly. 1 place to find something, if they don't have it, I'll wait or then go somewhere else. But always check RUDY'S first.
I ordered some parts from the junkyard over the phone. Blas treated me very well and the whole experience was perfect. Excellent communication, service and pricing. I would highly recommend Rudy's Towing Service for any salvage needs and will use them again without hesitation.
Such a great company, diligent, courteous, safe and reliable. I would highly recommend to anyone. Thank you Nick for taking such great care of us cowgirls when our rig broke down and towing us safely home! The world needs more guys like you!
My insurance company selected
this business to provide roadside service for my stalled vehicle. I called to verify the time of arrival and the woman who answered the phone was very rude and very unprofessional! I ended up canceling the road side assistance through my insurance company. I would not recommend this business to anyone.
I called 5 different tow companies before I got to Rudy’s. Of those first 5 only one place picked up/called me back. She couldn’t help me, but recommended I call Rudy’s. I’m SO glad I did. They answered the phone immediately, and got someone on the job right away. Blas was there in under an hour, worked quick to get our van on the bed, and was just overall very nice and knowledgeable. He said it wasn’t uncommon for vehicles to run out of gas here, because the wind. It knocks your mpg down by up to 7. So if you normally get 18mpg, fighting the wind you are really only getting 11mpg. I’m so thankful for them being ready to help, because we were out of options and it was overwhelming.
The sweet lady on the phone was super kind and just a calming presence when I was feeling extremely less than calm and incredibly overwhelmed. They picked up my truck and towed it from Artesia to Roswell. I was incredibly pleased with their service.
I called and had them come get my truck after I lost an injector between Roswell and Vaughn. They picked me up at 1am. The experience with the driver was fantastic. When I went to pick up my truck they had lost my keys and it took over an hour to get my keys so I could load it up on a trailer and finish the drive home.
Broke down 27 miles north of Roswell and they took excellent care of me. Should have asked the name of the guy that picked me up, his friendly positive attitude and stories cheered me up when I was bummed out about my car. Before he got there he walked me through sending him a gps pin so he could find me, he knew what the dealership's dropbox form was going to ask for and made sure I had the info, nothing but an absolute professional, I'm really grateful.
Rudy is an angel! Moving across country to California and my car broke down outside of Roswell. He made sure we were ok, was super friendly, and even took me to get something to eat on the way to the hotel. Helped me out with the repair, too. His daughter at dispatch helped me feel safe while I was waiting for him. Cannot thank this family business enough. Just wonderful people.
Fantastic folk work here. I found myself with a broken Alternator on Christmas Day, and not only was I able to get a tow, I was also able to get my car fixed with a new (used but working) alternator within 2.5 hours of requesting the tow. I truly got lucky by having my insurance call these folks.
I called this business and inquired about a specific vehicle the man told me they had one I explained my issue he told me he didn't think that was the problem and hung up on me. I called back to inquire about the cost for the computer and he told me we don't have any liberty's and going up yet again. Very very rude and I will not recommend this business to anybody in the future.
These gentlemen rescued us from a breakdown after three other towing companies said they couldn't help. We were traveling thru from a long way away and they helped us get to a safe situation while we awaited car parts and repairs. Their comprehensive service far surpassed anything I've experienced in decades. And they've served to help restore my faith in humanity. Godspeed. 🖖
Had a wonderful experience with these guys my uncle has used them forever and so I thought I’d try them out I have saved 1000s of dollars by purchasing parts from them and have basically rebuilt my entire front end of my car for under a grand, the best part is they pull the parts for you and will hold them if you can’t make it there right away. Highly recommend
Rudy was very patient with me, and allowed me to pickup my laundry at the laundromat, although he was on a timed schedule, and it was out of the way. Overall he was very professional even though I was difficult. He provides great services, and is a great man to accompany that. Highly recommend.
The woman answering the phone was very hateful and not helpful at all. I called looking for help and/or advice getting unstuck and was rather scared when I called and all she did was make me cry and even more scared. I definitely do not recommend calling them at all.
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