What clients say about Route 23 Auto Mall, LLC in Butler Park (NJ)
We just purchased a vehicle from Rt 23 Auto Mall and had the best experience. Dwight Blackwood, the Salesman we worked with, took his time to understand what we were looking for and went out of his way to locate several vehicles that met the list of features we were interested in. He never high pressured us and wanted to make sure we found the best possible match and that we were happy. He was absolutly great to work with. We also worked with Jason Mckeown, Sales Manager. He provided a detailed pricing list on what was expected at signing with no hidden costs and full transparency. They both made us feel very comfortable about moving forward with the purchase. Both Dwight and Jason were extremely approachable, very friendly and working with them was the best car buying experience I ever had. I highly recommend Rt 23 Auto Mall and would purchase from them again.
Worked with Brian to pick up my new raptor. He was super helpful, responsive and made the process easy and quick. Couldn’t have asked for a better experience. Will be going to them for my next ford.
I had a great experience with the Service Department at RT 23 Auto Mall Ford. Chris and his team were professional, transparent, and kept me informed throughout the entire process. The work was completed on time and exactly as discussed.
As a business owner, I especially appreciated being able to work out of their conference room while my vehicle was being serviced. That level of accommodation makes a big difference when you’re balancing a busy schedule. It shows they understand and respect their customers’ time.
Excellent service all around. Chris and his team truly run a first-class operation. Highly recommend.
Best experience I’ve ever had at a dealership buying a new vehicle. Entire staff very courteous and knowledgeable and let me not forget efficient. Completed the entire transaction in 1 1/2 hours . Highly recommend this dealership
Very pleasant car buying experience. Salesman Carlos S., Mgr. Cesar and finance Garland? made buying our (new to us) gently used Gold Certified F150 a stress free purchase.
I've purchased several vehicles & this was by far one of the best experiences i've had at a dealership. The price was fair & not full of hidden fee's which made negotiating easy & most importantly Brian Barna was very helpful & professional.
Been using the service department for over 5 years now. Recently they have took advantage of me 2 times and overcharged me for repairs, ontop of that being done incorrectly. They gave me a price on the phone and when i got there it was $400 extra. They claimed they needed to replace another part but they never called to inform me and just went ahead and did it. Also another repair that i paid $1700 was not done properly, i was still having noise come from the wheels i took it to another ford dealer anr they said everything was done wrong from route 23 auto mall. I will be filing a dispute with my card company and sueing them for theft of services
I had the BEST experience getting my car! As a woman, I’ve never had such a smooth, stress-free car-buying process. Brian was absolutely amazing—extremely helpful, knowledgeable, patient, and genuinely cared about making the experience easy and comfortable for me.
The dealership was professional and welcoming, and the entire process was seamless from start to finish. I couldn’t be happier with my car and highly recommend this dealership—especially Brian—to anyone looking for an exceptional experience!
Great people and a lot of pride!
I cannot say enough about the outstanding service team at Route 23 Automall. Businesses like this truly represent the backbone of America.
Although I purchased my 2025 F150 King Ranch Powerboost from a dealer 400 miles away, I soon encountered unusual issues after returning home. When I scheduled an appointment with Patti, I was immediately treated like a VIP. Every staff member I passed greeted me warmly and made me feel genuinely welcome.
Because of the unique nature of my issues, Scott, the service director, and Francis, the body shop manager, personally reviewed my truck. Their attentiveness, professionalism, and eagerness to help left a lasting impression.
Not only did they resolve every issue, but they did so with kindness, dedication, and remarkable efficiency. The results were nothing short of exceptional. Route 23 Automall is a first-class, full-service shop that transforms problems into positive results!
The service dependent here is excellent. They are the most friendly and helpful people I’ve ever dealt with at a car dealer. Also, a couple times now I’ve had stuff looked at where they could have made something up just to get some extra repair $$ Aand they didn’t. I really appreciate that level of honesty.
I started with the salesman mike and just one of the nicest guys you'll ever meet . Made me feel extremely comfortable and was just informing me about the vehicle and not trying to hard sell me one little bit . Garland is the finance guy and was just another great person , again making you feel very comfortable. Garland explained all the finance and related paperwork precisely and in a timely manner and made it fun to sign the forms.
So after the vehicle I purchased, I drove it home and after the drive I had a issue that was a tricky one to bring up and was causing me alot of stress on how to bring it up to them . I ended up speaking with Jason the manager and he had a great solution in minutes, what a pro . Anyway the team at Route 23 automall is the best of the best , highly recommend.
Dennis Salzbrunn
I recently leased a brand new Ford Explorer from this dealership, and I can honestly say the experience was exceptional from start to finish. Michael Williamson, my salesman, and General Manager Cesar were very professional and helpful. They really listened to what I needed and made sure I found the right vehicle within my budget. No pressure, very friendly, and super helpful throughout the whole process. I truly appreciated their guidance and professionalism. I highly recommend asking for Mr. Williamson if you’re shopping here.
I also had an amazing experience with the finance department. Mr. Garland made the entire process smooth, transparent, and stress-free. Overall, this dealership has exceeded my expectations, and I wouldn’t hesitate to recommend them to anyone looking for their next vehicle.
I absolutely love AutoMall body shop. From the first time I called and spoke to Laurie I knew I was making a great decision to have them put my car back to normal. Frances was also wonderful. I’m so happy with them. My car is like new. Thank you AutoMall
Went in for an oil change and to check a burning smell. They said I would Be out in an hour but they probably wouldn’t be able to to figure out the smell. It took longer than but they did check into the smell. They are just really nice guys and they always do a great job. I’m going back on Saturday to check out the smell if it comes back.
Had a Great experince at Route 23 Automall for my new 2025 Explorer St-Line Lease, Carlos was amazing to work with and a great help, special shout out to Cesar going way above and beyond to help throughout the process and locating and getting the car i wanted. Will be my new home for buying and leasing fords into the future!
Brian was easy to work with during the entire process. He was very knowledgeable and professional. Thank you Brian for making us feel comfortable in purchasing yet another Ford truck.
Love this dealership! I bought my car here in 2017 and had a lovely experience, but I really want to give props to Joe Miller and the QuickLane team!! I’m always treated with respect here. It feels like the team is really doing what’s best for my vehicle and not just trying to make money. They’re thorough and kind. I’ll make the trip to Route 23 Auto Mall’s QuickLane every time!
Great experience from contact to close. Everyone we engaged with made us feel comfortable throughout the whole buying process. Jeff helped secure a time for us to come by, and helped me confirm the listing had the specs I needed. Carlos from sales team was very pleasant, and informative. GM Cesar worked with us in a fair and respectful way to reach a deal. Overall I’m a very satisfied customer. And the vehicle is beautiful!
Buying from Route 23 Auto Mall felt like buying from a friend. We felt welcomed and taken care of from start to finish. Michael Williamson is awesome! He made the whole experience smooth, seamless, and overall a good time. Jason Mckeown also gave us great advice and helped make us feel at home. With our new baby on the way we felt like we were in good hands. It truly feels like Ford is family here!
Steve is the best, he helped me find the car I wanted despite my own efforts to find it on my own and he made sure I got it in the color and trim I wanted no matter what. He made sure I got it in the timely fashion I wanted and made sure I was happy with my purchase before signing off.
He is the guy to go to if you need a new car and will make sure to call the people he needs to make it happen. 27 years in the industry and counting, he is amazing, would not let you down!
Also my first ford, he switched me over 🛻
Purchased my Maverick with Mike.
Love the car, sales process was easy. Great service.
Took my car for its first service this past Friday. They booked the initial appointment for me, and was in and out with no problems.
Staff was great.
Best in Service, for my baby. Very few ford dealerships are able to handle her. I was glad to be passing through NJ. Well worth the stop. Pleasant and professional. Recommend and will use again
Great place to buy!!!! My salesman Dwight was excellent. I made an appointment prior with a pre approval of around 9-10% APR. Dwight was able to get me a 5% APR and made my payments around 200 less than what I was expecting. He also made sure they had the exact model I wanted in the exact color. He took so much time making sure I was comfortable and made me aware of every feature the truck offered. He also made the process painless for my wife and two kids. I really had a great experience and will be buying from them again in the future. Keep up the good work and thank for everything!!!
Bought my 1st Ford and couldn't be happier. Dwight was a great salesman from start to finish. No pressure or pushing me. Easy going process from working a deal to taking delivery and going over the options and helping me set up the app on the phone. Def recommend to anyone in the market for a Ford
Recently purchased a 2023 Explorer ST. The experience couldn’t have been better. Will, Steve, and Sol were all top notch in meeting every need in the process including education on the vehicle, test drive, purchase paperwork, and delivery. It was great how prepared they were and how quickly and smooth the whole transaction was. 5 stars for sure. Many thanks. Dave H.
Update: What an awesome dealership. Since my purchase, my interactions with the dealership has been excellent at every turn. A special shout out to Chris Rosal for the patience, support and workmanship that he is known for and his representation of the dealership. And thanks for Justin and Mike in parts for always delivering the goods on time and at great prices. Couldn't be more happy with Route 23 Auto Mall!!!
The General Manager Solomon and the Salesperson Anthony helped me to purchase a new Ford Bronco (right after a car accident that totaled my car) within 24 hours. Very great service. They were very down-to-earth and helpful.
When I tell you I’m never shopping at another dealership I mean it. Let me start off by telling you this is the second car I purchased from them. Rt 23 Auto Mall is probably the best dealership on the east coast. The manager Solomon is a no games straight to the point manager and I appreciate that about him. I went in at 3pm to buy an Explorer and was out of there a little over an hour including the test drive time. Probably the fastest I’ve ever been in and out of a dealership! Will was a very knowledgeable and professional salesman. Solomon really picks the best people for his team and trains them well. They’re really a no pressure dealership. Solomon takes the time to go over everything with the pricing and makes sure your walking out there happy. Great service guys!!!
Very excellent customer service, best experience purchasing a vehicle. Anthony Guerreiro helped us with our new purchase, very attentive and responsive to all questions. Even after we finalized our purchase still very helpful with anything we needed. Just wanted to give a big thank you to Rt23 Auto Mall and their staff! Don’t hesitate on buying your next car at RT 23 Auto Mall….
Salesmen Brendan Liebenow was polite, professional and patient. Buying a car is always stressful, cost, time at dealer and all the other things---BUT it felt like the time went fast. Had an appointment at 11 to pick up a new car, he had it ready, no issues and finishing of the paperwork went quickly!
The dealer cost were lower then another car dealer in the area and that also helped me make a choice to buy here.
Best car buying experience I’ve ever had! I have to admit I was a Wayne Ford customer for 20 years and I was never treated by a salesman as wonderfully as I was by Solomon and Anthony. Solomon and Anthony made me feel like they truly wanted my business and fought hard to get me the vehicle I wanted at an unbeatable price. All details were worked out via email, text or by phone and I only had to spend about 10 minutes inside to sign papers. I would recommend anyone looking to purchase a Ford to give their business to this dealership because they won’t be disappointed, only blown away by the service they receive. I will definitely be giving my business to this dealership for as long as I am living in the area. Thanks again guys for such a great experience and getting me my Expedition!
