What clients say about Auto Body Connection LLC in Branchville (NJ)
Had a simple job done- removing a broken brake dust shield from our car while traveling. They were very fast, friendly, and accommodating to get us back on the road with a quiet car again. Very much appreciate their work. Highly recommend! Simple job but they did it quickly and without breaking my wallet.
Referred through a close friend.
Charlie insisted that he’d be able to do repairs on my clients M5.
Car has been at the shop for almost 2 months now and has not returned any of my calls.
Not sure what’s going on figured I start here to get the responses we deserve.
Sam, the owner, is unprofessional and short tempered. When questioning a discrepancy between two quotes I received, rather than taking the time to listen to me, he chose to tell at me. When I asked why he was yelling at me, he said because I told him he was wrong and he's been in the business for X # of years. I did not tell him he was wrong just that he misunderstood what I was saying, but, regardless, even if I HAD said he was wrong, being professional means listening to the customer and having an adult conversation about the customer's concerns. It does NOT entail yelling at the customer and hanging up on them.
I had contacted Auto Body Connection LLC about an engine replacement for my 2011 Ford edge along side other miscellaneous work that would cost upwards of $10,000. I originally contacted them late February or early March and was told a Jasper engine would be there by end of April. About a week before hand I was told the motor delivery date was moved a month back. I waited another month and was told the motor never shipped and they never received it nor do they have any information about when it would show. I kept calling to get information etc and was always told to call back next week. When I did call back, I was met with attitude by the man in the phone. I later would have to call back because someone would say they would call me in a day or two and no one would call for weeks. After months of waiting for a motor from Jasper through Auto Body Connection LLC I later contacted another shop who was able to get me a delivery date for a Jasper engine and offer me better rates for the work within an hour of calling them. I called auto body connection to complain about my poor treatment and was met with no effort to remedy an unhappy person who was attempting to use their business. Very disappointed.
They charged $400 to tow a Tacoma 1/2 mile to my house that is 3 miles from their shop. They said they charge that amount when the cops respond to a crash. The funny thing is that just a couple weeks prior to that they towed the same truck to their shop to fix something for $150!
2 different prices. Unethical!
Reliable, Quality Auto Collision Repair Shop
The shop did the work to repair and to paint my Jeep. Clint walked me through the process calmly and the mechanic(s) did excellent work. They not only repaired, but also detailed my car too! People there are kind and friendly. I would highly recommend this shop for any collision repair. They are true professionals! Thank you!
Sam and his guys are great. Had my car looking brand new after seeing the business end of a dear on Rt94. Paint looks good and they detailed the care inside and out. Thumbs up to them!
On July 25th 2020 my family and I were on our way to Pennsylvania for a weeks vacation when my air conditioning started blowing hot air so I pulled over. We went online and found Auto body connection and the owner said call AAA and have it towed over. We tried to have AAA tow it to his shop but they were so backed up we had Sam the owner tow it to his shop 0.7 miles for 85 bucks. He said he would contact me Monday with what was wrong with the truck a ford Explorer and he did, told me my engine seized and I would need a new or used engine. I was shocked because the truck has only 80,000 miles and the oil is changed regularly every 3,000 miles, he then proceeded to tell me I can put a new engine in for around 6,000 dollars or a used engine in for a little over 3,000 thousand dollars. I told I had to talk to my girlfriend and get back to him, after I hung up I called my mechanic and told him of the situation and he told me to have the car towed back home so he could look at it, he said you don't know him and he doesn't know you there are a lot of shady people out there, thank God I listened to him. When I showed up to Sam's unannounced on the 28th he said to me why aren't you at least getting the used engine I'm giving you a GREAT DEAL, I said no thanks dont have the money and I waited there for AAA to tow it back home. My mechanic called me late in the afternoon and told me there was ABSOLUTELY nothing wrong with the engine it was the AC compressor that broke down, I said to him but the car wouldn't restart and he said it's a safety feature in the truck. Well after putting in a new AC compressor the truck is running great again, it is so sad that a person who you want to trust and do the right thing just LIES and DECEIVES you just to make a few thousand dollars shouldn't be allowed to run or own a business. I am sure this guy Sam has done this to many people especially people he doesn't know. There is a special place in HELL for people like him!!!!!!!! To all the people that read these reviews if you don't know this LOWLIFE don't ever take the chance and let him or his workers work on your vehicle. Best bet don't ever bring your vehicle to this thief's shop I should of known it from the beginning when he charged me 85 bucks for a 0.7 tow. I'm glad I saved his voicemail telling me that the engine is seized when I take him to small claims court for charging me 125.00 dollars for a phony diagnostic test saying the engine seized. INFINITY 0 STARS FOR THIS LOWLIFE RIP OFF ARTIST!!!
Used this shop for years all work is perfect !
Shop is clean and very well managed.
Repairs completed on time !
Fixed my daughter 2020 grand Cherokee with 400 miles on it deer hit another great job done on time.
Greeted by a greasy bear mechanic (nit even a salesman). The man had the audacity to judge us upon arrival. We knew what we vehicle we specifically wanted (Gray 2500 Dodge Ram Cummins Diesel 6spd). When asked to test drive the vehicle, "the greasy mechanic", implied i wouldn't get financed. Mind you my credit score is 800!!!!!!!!!!!!. No debts with cash to put down. The man didn't take me serious and judged me off of appearances. Very poor customer service and unprofessional. Very very disappointed TAKE YOUR BUSINESS SOMEWHERE ELSE!!!!!!! not trustworthy.
My daughter totaled her vehicle. We met Sam who towed the car to Auto Body Connection. Sam, Bobby, and Clint all took care of us. First and foremost they sincerely cared about my daughter’s wellbeing. We are located an hour away from them and didn’t know anyone in the area. They helped us thru the ordeal especially the insurance process which we had no clue about. These guys are nice and friendly people.
Very bad service, didn't give me any options to tow my car anywhere. He just wanted to take it to where he wanted to and charge me more money then I'm supposed to. He lied on the phone saying they are closed and making me pay 45 dollars for the next three days until they open. Was very rude over the phone. He doesnt want to do his job correctly.
Amazing work ! I cannot even tell my van had 3 huge dents in it. It looks brand new! Sam and the staff at auto body connection were professional, friendly and more than fair with their price and time in completing the job. I highly recommend them.
Had some body repair work done on my BMW - fast professional and reasonably priced. Pleasant staff. Will deal with again. Very happy with the whole experience.
Did a superb job on my car last week. Cannot tell that there was work done on the car. Very reasonable price and fast completion. Sam and Clay were very professional. Highly recommended!
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