Cross Town Auto Body in
New Brunswick (NJ)

This shop was so helpful when I got into an accident with my brand new car. I was devastated but they were amazing and eased all my anxieties. They helped get my rental set up and communicated with me every step of the way while repairing my car. I got my car back looking better than it left the dealership!

Every experience I have with Cross Town is a reminder of why I go here. My car is going to look great and the job is always done in a timely manner. I know I can count on them when other shops say my car need this that and the other thing, explaining why I may or may not need service, always looking out for what’s best for me rather than how easy they can make a sale. Integrity isn’t always the easiest to find, but it’s clear it has a home at Cross Town. As long as I live in New Brunswick, I won’t be going anywhere else, I am truly grateful to have people like them in my community.

This place is great! Wonderful staff and hardworking people! Got my car done looking brand new and on time like they promised! Love it here I highly recommend it :)

This is a great place to get your car fixed.Highest quality of workmanship and wont hurt your wallet. Taylor and team is very nice and their estimates are very genuine.

Hi, first time taking my car to US Cross town auto body. And let me tell you, 5 starts communication, 5 starts time having my vehicle ready by the day and time that they told me, 5 starts the way they treat my vehicle very clean job not mess inside or outside, And the most important part, one time job… Thank you guys Great job guys Keep up the good work… 2016 Audi Q5

3/5 due to not being informed about the charge ($50) for an estimate. There is a sign on the wall that you pass by to get to the office, but it is on a wall with many, many other signs, so it doesn’t stand out; no one has time to read every sign (most were decorative anyway). I have no problem with a fee for the estimate. I don’t think it’s right to not explicitly state this to customers before the estimate, at least verbally. A small sign on a wall with many other signs doesn’t feel sufficient. I paid it, but decided to take my business elsewhere as a result. Please verbally inform customers before their estimate or have them sign something acknowledging it. Edit: Reduced down to 1 star due to the business lying in response to this review. 1) It does not “stare you in the face”; It’s on the back wall blending in with a TON of other signs, most of which are decorative. 2) I had 0 intention and said nothing about “shopping around.” They knew I was traveling that day for work and needed to have the work done upon return, so I obviously didn’t set up an appointment that day. I only chose NOT to go there after they pulled a fast one. Edit pt 2: More lying from this business; my car has already been repaired. Why would I not get it fixed? And again, I was not told about this fee until after the estimate. Sign is on a back wall in a room you walk by to get to the office. My name isn’t on here so I’m guessing they think I’m somebody else. Looks like there’s lots of us.

Cross Town Auto Body is phenomenal and their customer service is second to none. They will absolutely go above and beyond to ensure you are satisfied and that your car is getting repaired for a fair price. They keep you informed throughout the process, with daily updates and provide insight on the process/insurance etc. They even fixed some cosmetic issues with my car and my girlfriends car that weren't related to the accident for a very affordable price and did more than was asked of them. I'll be telling everyone I know to go here going forward.

Cross Town is the premier auto body shop in the Tri State area. If you LOVE your car as much as I do, then do not take it anywhere else. My family has been coming to them for 10 plus years. I personally have taken both my Mustangs to their shop because I wanted them fixed correctly. Recently, I had an accident where a commercial truck destroyed my poor 2017 Mustang Eco Boost. The driver's insurance never responded, and my insurance tried to fix the car on the cheap. Manny and Taylor would not allow that to happen. They fought for every single dollar to make sure my car was safe and fixed properly. I drove the car out of their garage, and people honestly thought I purchased a new vehicle! Exceptional service, excellent prices, turnaround time is very good. They are well versed in insurance claims and can help to navigate the paperwork. This family loves cars and is beyond knowledgeable on most makes and models. Look at the pictures... why would you go anywhere else?

I’m so lucky and happy to have called this place to have my car fixed. They were so friendly, timely, and professional. My car recently needed repairing and it was a process I wasn’t completely familiar with. They walked it through and helped me with it every step of the way. Any updates to my car while still in shop were communicated with me clearly until they were done. And the end result was fantastic! They showed me where the repairs were done and what they did, and it was like getting back a brand new car. I wouldn’t recommend another place to anyone except here. 10 stars if I could.

Cross Town Auto Body provides an excelent service to their customers! Is kind of stress free process, and owesome job on your vehicle! My Car looks brand new. My sister recomended to me and I can’t thank her enough for it! The minute you contact them, the helps starts by setting you with an easy process for a rental car with Enterprise rental, while your car is getting done. Once they starts working on your vehicle they sent you photos and text almost daily to keep you informed. The time frame was very reasonable, great customer services skills, great services and great expirience. Thank you Cross Town Auto Body team.

These guys are absolutely incredible. Father and son. They're awesome. I went in with the recommendation from my uncle. They took the car in and walked me through each step. Insurance, payment and results. I could not be more happy with my vehicle. It's like new. I am forever grateful and thankful to these guys are there team. They are the best in New Brunswick NJ

This was by far my best experience getting a car fixed after a minor fender-bender. They treated me like family, got my car done fast and offered the best price. They kept me up to date on the progress with lots of pictures. Less than a week after the incident I was back on the road with a 9-year-old car that looked like new! A+++!

Had some body repairs done on my truck. The team at cross body was fully transparent each step of the way sending photos and providing solution options. They were extremely considerate and intent on fixing my truck the right way rather than just scrapping parts and replacing with after market junk. They were affordable and easy to work with. My truck looks brand new inside and out. They go the extra mile. I highly recommend this family owned and operated shop and will be using them for any repairs I need in the future!

I was getting some quotes from a new body shop and so glad I came across Cross Town. Taylor and Manny were phenomenal - From quotes, to customer service, transparency, communication, to actually repairing the damage on my car - The experience was sincerely, a 10/10!

Great experience with Cross Town! Very transparent and helped me through the entire process. Communication was great and was always kept updated. Highly recommend!

I had an excellent experience with this repair shop from start to finish. Their communication stood out right away. they kept me updated every step of the way, explained what needed to be done in clear, simple terms, and never made me feel pressured into unnecessary repairs. What I really appreciated was how they advocated for me as a customer, making sure I understood my options and helping me prioritize what was most urgent without overspending. The quality of their work was also outstanding. They took the time to carefully inspect and explain the details of the repair, and the finished job showed real attention to detail. My car runs better than it has in years, and I left with complete confidence in the repairs. Overall, I couldn’t be happier with the service. Professional, trustworthy, and customer focused. I highly recommend this shop to anyone looking for reliable and thorough car care.

Taylor has been very professional in keeping me updated on the van's repair status. He made the whole process smooth and hassle-free with the insurance company, and it's truly been pleasure dealing with him.

Cross Town Auto Body provided excellent service from start to finish. My son’s car had some damage, and from the moment we brought it in, the team was professional, thorough, and extremely helpful. They took the time to go over every detail of the repairs they would be addressing, and they kept us fully informed throughout the process. The customer service was truly stellar, and the quality of their work exceeded our expectations. We were very pleased with the outcome and have absolutely no complaints. I would highly recommend Cross Town Auto Body to anyone in need of auto repair.

Taylor and Manny were fantastic to work with. They took the time to explain the entire scope of work upfront, which gave me complete peace of mind. I really appreciated how patient they were with all my questions and how they kept me updated throughout the repair process. The work was completed on time, the pricing was fair, and they even offered financing options. I would definitely recommend them to anyone needing quality body work. Car looks just brand new!

Crosstown auto body was extremely professional and courteous. They dealt quickly with insurance so I could get my car repaired as quick as possible. They gave me constant updates and progress pictures of my car. Manny, Taylor and the entire crosstown auto body staff went above and beyond for me and made my experience using them a great one.

Taylor and Manny treated me like family! Exceptional service! My car was side swapped and Taylor ensured I was in good hands. I was provided daily updates on the progress of repairs to my car. I was informed what was damaged and what was going to be repaired. They even showed me all of the car parts that were junked after my car was fixed. I was very happy; my car looked better than what it did before my accident. In addition, they took care of prior damages with no additional cost.

I recently had my car worked on at Crosstown Auto Body, and I couldn’t be happier with the results! Manny & Taylor were absolutely wonderful—friendly, professional, and very accommodating throughout the entire process. They made everything easy and stress-free. The work on my car was done quickly and efficiently, and when I picked it up, it looked fabulous—like new! I’m beyond satisfied with the quality and care they put into the job. If you’re looking for top-notch service and a team that truly cares, I highly recommend Crosstown Auto Body!

I recently had the pleasure of working with Cross Town Auto Body, and I couldn't be more satisfied with their service. From the moment I walked in, the staff was welcoming and professional. They took the time to explain the repair process and what to expect. Throughout the job, they provided timely updates, which really put my mind at ease. It's refreshing to see a business that values communication as much as quality work. Not only did they keep me informed, but they also completed the repairs quickly without compromising on quality. The final result was nothing short of amazing. My vehicle looked as good as new! I highly recommend Cross Town Auto Body to anyone in need of auto repairs. Their attention to detail and customer service truly set them apart.

My car was marked a total lost and crosstown saved my car. My car went in all ruin and cam back as if I just pull it out brand new from the dealer. The employees are very nice help you as much as they can. The work fast and amazing. There are people that work fast and you can tell the work fast no crosstown got my car done in a week and it looks like they made the body from scratch. I will recommend crosstown 1000 times

Taylor and the staff at Cross Town Auto Body were amazing to work with. They really went above and beyond on not only the repairs on our car but also helped us navigate the insurance process and helped arrange a rental car. They were very communicative and prompt with answering questions and keeping us updated on the repairs and timeline. Would highly recommend.

Someone hit my car from the side and my car was totaled. I like this car and wanted to get it fixed to keep using it until I get my next car. The body shop did an incredible job- above and beyond. The doors were aligned perfectly the weather seals were spot on and everything worked flawlessly when I got it back. You would never know it was in an accident. Huge thanks to the Cross Town Auto Body team- great job, great communication, and overall great experience. Highly recommend!

The team of Taylor and Manny at Crosstown is unstoppable. I have never experienced the level of professionalism they exhume from any other repair shop. Taylor kept me in the loop as he fought with the insurance company to ensure a speedy turnaround to repair my car. The shop team performs excellent work and they always go above and beyond to ensure client satisfaction. When you pick up your car, Manny does a full walk around with you explaining everything and anyone can see in his eyes how much pride he has in the work he does. Crosstown Auto is and always be my number 1 repair shop!