New Jersey Motor Vehicle Commission South Brunswick Agency in
Dayton (NJ)

Very bad customer service and intake. There are so many people behind the counter doing nothing. No one wants to take any customers. I would recommend going to another location and not wasting your time here.

Wonderful experience In and out getting duplicate title with an appointment Person with me had no problems registering the car and able to put plates on car that already in possession of as had an appointment, also

Visited inspection station this morning. It took Fifteen minutes, 15 minutes!!! Polite agents, efficient service. A rare DMV encounter worth noting. ?️

Excellent experience. Very efficient and pleasant. I would highly recommend. I went on a weekday around lunch time and there were a few cars in front of me. There were multiple stations open and I was able to get in and out relatively quickly.

Great efficiency and customer service from the time you walk in the door with the security officers and greaters to those working the windows. Was toughly impressed by how easy and seamless my trip to this DMV location was.

The lady when you first walk in the one that’s greets you stated that she couldn’t take me as a walking because . They were closing I got there at 3:40 but because they were closing , which I didn’t understand how you close at 4pm but your hours of operation demonstrate 4:30!

Inside the MVC some employees are cold hearted, no smiling no “good morning” “ good afternoon” or “ hi how are you?” “How can I help you?” NOTHING. Most in there lack professionalism, patience, communication skills, interpersonal skills also! One lady at booth “B” right as soon as you walk in, was so focused looking down taking care of someone that she did not realize I was the 2nd person up next at the booth PATIENTLY waiting behind the INSTRUCTION that say “Stay behind glass”. Meanwhile, a line suddenly starts forming on the side of the booth instead of IN FRONT of booth where I was patiently waiting. As the worker lady looked up after she took care of the first person, I was the next one up. She looked up and raised her voice to me and a crowd of people waiting in line. Her body language seem to be aggressive, no patience and frustrated. She took it out on me with a nasty attitude that I did not appreciate it. In response to that, I asked her to calm down and that there’s no need for the attitude. She then mumbled under her breathe and called me “ignorant accusing me of cutting the line” YES an employee at DAYTON NJ DMV insulted my intelligence and jumped to conclusions. Completely uncalled for and UNPROFESSIONAL!!! She continued talking about me stating her rude opinion without confirming and realizing what really happened. My intent was to NEVER cut, in fact.. I was never in a rush and there’s no need to cut. Again, she jumped to conclusion. The cherry on top was when I was up next and made “the line” that’s on the side of the booth instead of the front where it should be, she decided to go to her co-workers ears and gossip about me supposedly cutting the line. Her actions were to retaliate against me by having her co-worker skip me on purpose. Thank God her co-worker blonde hair lady in front did not get influenced by a rude individual and did the right thing PROFESSIONALLY by assisting me. The lady with braids right in front in booth B who wore a white sweatshirt today. Should go to school and learn how to speak to people. She’s at the wrong place and spoke to someone who’s not taking her nonsense. She needs some self reflection.

Went to get my car inspected, the gentleman that did the inspection was polite and professional. I was out in about 15 minutes. The South Brunswick inspection station is one of the better ones.

I just made an unscheduled visit and I must say they were fantastic! Ebony at the front desk understood my dilemma with the purchase of my new car. She helped with my registration and immediately took me over to Rose (window 7). Rose immediately input my information and printed out the correct registration. We started talking about my shirt and it was wonderful conversation. Wanda at window 8, she was also very helpful and kind. I give them a 10 out of 10! Thanks ladies!

Had an appointment at 8:45am. Was in and out in 10 minutes. Very fast, kind and friendly people! Highly recommend

I know we all dread going to the DMV but I have nothing but good things to say about South Brunswick. The efficiency was excellent and Maria A was INCREDIBLE, she was kind and very helpful. She helped me so much! Truly went above and beyond, and I am so grateful for people like her who go above and beyond for others not expecting anything in return.

I had an excellent experience at the DMV. The staff were professional, friendly, and very efficient. They guided me through the entire process smoothly and answered all my questions with patience. The wait time was minimal, and everything was handled quickly and correctly. Truly exceptional service — thank you for making what’s usually a stressful process so easy!

This is by far the best MVC agency I've ever been to! I got to the inspection station at 11:17am. Waved inside in 2 minutes. By 11:30, I was checking in for my appointment in the MVC center next door. The manager himself was greeting people at the door, making sure they knew what to do, had everything in order, finding the right forms, and explaining the process to them. His enthusiasm as he greeted and helped each person was infectious! I turned in two sets of plates and registered 4 vehicles, out the door by 11:45.

Great service at this DMV! The staff are very polite, professional, and helpful. Everything was handled smoothly and made the experience stress-free.

Inspection is efficient and fast, Lady and the gentleman are very nice Fridays and saturdays lines are a little long 45 mints wait

This is usually the best DMV I've ever been to, however this past week was horrendous and I am truly hoping it was just a few people having a real bad day or something. After my second time having to go there, all of a sudden they will not take a copy of a legal document, I never had this problem before for the exact same situation. As I expressed my frustration, since I now have to come a 3rd time, the woman at the front that I can barely understand btw, leaned to the right and tapped on her managers shoulder cause she was sitting in the middle next to her. As I started asking a few questions in regard to this, she just flat out ignored me and turned back around! I was appalled at how rude and disrespectful this "supervisor" was!! At no point was I loud, nasty, rude, etc and I certainly did not deserve to be treated like that...DO BETTER SBDMV.... because I know you can because you have before, hopefully this will be the one and only bad experience

I went for my appointment i was lady 30 mins and she didnt allow me asked me to book other appointment and next day i waited 2 hours even though my appointment time as 2 pm I had a very unpleasant experience at the reception. The gentleman with darker skin took my title, reviewed it, and marked the fields that needed to be filled out. The ex-owner’s signature and name were already on the document when I handed it in. Later, he returned with a form and the title, asked me to complete it, and I filled in all the details as instructed. When I went back to collect the ticket, he wrongly accused me of signing under the co-seller’s signature line—even though that signature was already there when I first gave it to him. The handwriting and pen used were clearly different, but he insisted it was my mistake. When I reminded him that he had checked the document earlier, he denied it. On top of this, both he and the lady with short white hair at reception kept staring at me in a very unprofessional and uncomfortable manner while I waited. Their behavior was completely inappropriate, and I left feeling disrespected and frustrated. This kind of mismanagement and customer mistreatment should not happen, and I hope the management addresses this issue.

I got bounced out pretty quickly because I was trying to register my car from Canada. They told me to call the Foreign Titles Unit, whom I called and was told that the MVC should have been able to register the vehicle for me on the spot. The MVC was an hour away and I took a day off from work to get this done. I had all the required documents too! I'm asking that the folks that work there have a bit more patience with people - listen to them. It's easy for you to bounce someone out, but you're making things really difficult for your customers. Just to add the finale to the story: I went to Newton where I got the vehicle registered and worked without any issues

I was completely blown away by the efficiency and professionalism at the Dayton NJ Motor Vehicle Commission. The moment I arrived, a manager greeted everyone outside before the doors even opened, clearly explaining the process and what to expect. This simple act set the tone for the entire visit. Inside, the staff was incredibly organized and focused. They were on their toes, quickly directing customers and checking documents to ensure everything was in order, which prevented long, frustrating waits. This agency is a stark contrast to other offices where staff often seem disorganized and disengaged. The only minor hiccup was one employee who had a condescending manner, but even she worked quickly and efficiently once we were at her window. Thanks to the manager's leadership, what could have been an all-day ordeal was completed in just 15 minutes. This team sets the standard for how a public service office should be run.

The manager, Sam, was extremely helpful! Everyone working there was quick, kind and informative. There was barely any wait and I got my both my registration renewed and inspection completed in less than 30 minutes.

I came in for my registration renewal and inspection. I couldn’t believe I was in and out in 30 minutes. I did book the first appointment but I was shocked at how easy they made it and how friendly everyone was. The manager of this location goes above and beyond to not make it the typical dmv experience. He even came out and greeted us all and told us he wanted to help us make this quick and painless. And it was!

Quick, in and out for registration renewal. A very nice man at the door, but a very sour lady checking people in. Why do you allow your staff to be mean??? There is no reason for the level of disrespect people have come to associate with the DMV, exemplified by this location. Do better.

I arrived early (20 mins) for an 8am opening for inspection services. I was third in line. You can line up early in front of the gate, but there is a chain in front of it. Chain was not removed at 8am, rather we had to wait until 8:04. Not bad. The gentleman that opened the chain helped get tickets handed out to people and was very pleasant. Staff promptly took the two cars in front of me. You should make sure that you have your drivers license, registration, and proof of insurance ready. I only waited about four minutes and they opened up a third lane and took me right away. The inspector was also courteous. Inspection was completed by 815am. I also was able to drop off my license license plates and get a receipt for them. That was done by 818am. Great job MVC!

No issues. Smooth process. Made an apt for registration renewal night before for 905 am apt the next day. (This location does NOT do licenses or real IDs) Arrived 10 mins before apt, was handed form to fill out Filled out form and was handed ticket at 908am and waiting to be called Ticket number called at 924 Left at 927am with new registration

Open online to make an appointment and they had same-day appointments available. This place was super available to access although it was a 45-minute drive for me but I needed my license plates today and they were available. When I went in they were super friendly and my number was called within 5 minutes. I was even able to conduct several transactions within one visit. What else is crazy is that there isn't even an armed officer or a security guard. If you want to avoid people with bad attitudes then you should take a little drive, enjoy the scenery and enjoy the peace and quiet of getting your transactions done.

5 out of 5, starting from the Gate till the Window everyone is very helpful they will guide you properly, ensure you know reason of visit and see the checklist of documents to be required otherwise you will need to go back in case you are here for title/registration you must carry screwdriver ? to replace with new plates and surrender the old ones. Ample parking available. All the best

It was a sunny day at 60F, which was the perfect weather for lining up for hours. The parking lot was already full when I arrived at 6:30am this morning, and I was directed to park at a small gravel lot just before the MVC entrance. There were around 70 people in line and lots of folding chairs, and the line had wrapped around the building. By the time MVC opened at 8am there were another 40–50 people behind me. The line started moving and I got registered on the waitlist at 8:30am. I got a message at 9am asking me to make my way back, and another message at 9:20am saying it was almost my turn. I got inside the MVC at 10am with 9 other people, and the total number of customers in the building were kept below ~15. I waited for another 20 minutes to be served and was out of the building at 10:30am. It was for sure a long wait, but overall it was well organized and almost everyone wore a mask while in line. Still, it would have been much easier if there were an online reservation system, or more service were available online. P.S. I went for a car inspection after finishing the paperwork in the building. The inspection line was short and the wait time was around 10 minutes.