Firestone Complete Auto Care in
Bayonne (NJ)

BEWARE!!! THIS PLACE WILL SCAM YOU! A BUNCH UNPROFESSIONALS WORK HERE. The front desk guy John set the wrong tone as soon as the first minute I entered the place. He accused me of vaping in the waiting area and said he saw smoke. Well I don't vape at all. It was raining and foggy that morning. Review your CCTV camera for reference. I went there for an oil change, tire rotation, and removal of a nail(screw) on one of the tires of my wife's 2014 Toyota Corolla....oil was drained and replaced but they can't unlock the housing(cover) of the oil filter. They said it's stuck and don't want to force it. Saying, plastic to metal thingie. I paid for the oil but not for the filter. A good $79 minus the oil filter. John even told me that he hates Toyota and states the issue is factory defect. So I went to a Toyota dealership later and spoke to my brother who works there as a mechanic to confirm what Firestone Bayonne employees told me. He told me "IT'S NOT A FACTORY DEFECT. THEY DON'T KNOW WHAT THEY'RE DOING, IT ONLY NEEDS A SIMPLE TOOL TO UNLOCK IT AND FOR SURE THEY HAVE THAT TOOL TO DO IT." Now we get to the tire rotation which cost $10...hmmm sounds reasonable, right? WRONG!!! They can't remove one of the tires because a nut got stuck with the stud. I think a simple WD-40 will do the trick. But they said we need to break the stud and replace it. The stud cost $8 but the labor was $140 plus taxes. OUCH!!! Patching a tire $30...maybe reasonable. Overall I paid $285.... I think it's a rip off since these guys want to up their sales and charges so they can make revenue and have the nerve to suggest that they offer "0% financing for 6 months" Well...in order for you to satisfy your customers to keep coming back, you really have to be honest and improve your work ethic and professionalism. You guys are like making your customers look stupid and suggesting things as if it's difficult to do and if you suggest something and they say yes....boom there you go...customers pay you at a premium and easy money for you.

Very helpful and trustworthy. Staff very friendly highly recommend.

Jayden is a great manager of this store. He is knowledgeable and honest. I would come Back for all maintenance.

The guys are very knowledgeable, helpful and it is all done in an easy going environment. Having to get your car worked on is already a stressful situation with the cost of living the way it is today. These young guys take the stress out of the situation with their positive, laid back attitude.

Bayonne Firestone staff are very kind and knowledgeable. I appreciate very much the service received .

The service was professional and efficient. The staff was helpful, explained everything clearly, and made sure I understood the work being done on my vehicle. Overall, I had a positive experience and appreciate the good customer service.Thank you

We came in with a flat tire and ended up needing a new one. They were able to take us in that same morning, and the whole process took about 30 minutes at a reasonable cost. The guy at the front desk was super chill and friendly. Thank you!

Scheduling an appointment was quick and easy. Staff was very nice and knowledgeable. Job was done quickly.

Super fast and friendly service. Every time. Staff is very personable and professional. Firestone in Bayonne is my go to for oil changes and everything else for my ride.

Fast friendly service. Never try to force extra work for your vehicle.

From setting up the appointment to the communication i received while my car was being serviced, Jayden was super helpful. I never felt pressured into anything I didn't absolutely need. Highly recommend this location.

Do Not Recommend this place I paid Firestone $330, but my car’s problem was never fixed. They claimed the work was done, but the issue remained exactly the same. Their customer service was unhelpful and dismissive. Don’t waste your time or money—avoid this place.

Since purchasing my used Subaru Forester over a year ago, my local Firestone has provided excellent service and clearly explains how to maintain my vehicle between manufacture recommendations and observations during inspections. I have been very happy with the service they are providing.

I've gone to firestone to get my car serviced for a few years. Two years ago I had my cars inner and outer tie rods changed now I'm told that I have to have them replaced again. I also had the back shocks replaced in September of 2024 and here I am August 2025 and they also need to be replaced because they are leaking. This happens when places like firestone put after market parts in your car. I am very disappointed. Will never take my car there again.

Horrible experience. I took my van here to get an oil change. John called about two hours after we dropped off the vehicle and told us that he could not put the van up on the lift because he feared that he would break something. So we went to get the van. He told us he gave us free oil, which we thought was odd,but we took off anyway. When we picked up the van and drove off, immediately it was obvious there was something wrong. The van was clunking and clinking and sounded like it was going to break down right then and there. We pulled over and called John , and after an intense conversation he admitted that he put the van on the lift for two minutes. Why would he put the van on the lift after he had just told us that he shouldn’t is beyond me? Bottom line is that when he put the van on the lift he broke the struts. My van was fine before we took it to Firestone. We had driven it everywhere with no problem until we took it to them. I put in a claim and they asked me to email answers to a bunch of questions. I did so promptly,but how come I never got an email back? After several attempts emailing my supposed claims representative, I was still left hanging. So I emailed firestones insurance company, and still no answer. They pretty much just shut me out. I am a mom of four and the only one working in my household , so I still have not come up with the funds to fix my van. I just don’t know how a business can just push me off of them like I am a nobody. Why would John give me free oil if he or his workers did nothing wrong? The whole situation is not right ,and I feel like I am being played as a fool or discriminated against because I don’t have much money or knowledge about vehicles.

Team gave 10/10 hospitality during my wait. Held me up with amazing conversations and knowledge of cars. Definitely would go to this place before any other.

they were awesome. Woke with a flat tire on Friday and called to see if they could do anything. They were fully booked today but told me to bring my car down and see if they could do anything and they were able to squeeze me in and had me out in an hour- hour 30. With very reasonable prices as well.

The Manager John is amazing and you guys are lucky to have him. Customer service is A+++++! As a person who works in the service industry, I can identify people who bring morale, service and culture up. Every time i step foot in this firestone, i feel like my baby(my car), is in Great hands! I’m not much of a sports better but if I had to put this team against a lot of other places on Fan Duel , my moneys on them🫡💯!

I like the place. The work was done correctly, and the staff was very polite and helpful. The tires were inflated to the correct pressure. I had a bad experience with the New Providence branch, but I can definitely recommend this one.

Lucas is very patient and accommodating, explained every detail and if he is unsure - he does let us know and will get back to us with info. Unfortunately we needed to leave the vehicle overnight as the parts that was supposed to arrive that day, did not (very inconvenient for me but was happy that shop was opened early, enough for me to come over to get what I need for work). Not to mention the transition of service from him to Jayden where the same care and knowledge was exceptional! I did not need to tell the situation again and they were very on point. I finally found the shop that I need for my vehicle! I would definitely and certainly return to this shop, this is now MY shop for my Hummer! I would never let anyone touch my vehicle other than firestone bayonne branch as the service is exceptional! (and open over the weekend!) - Kudos to the place, the mechanics, Lucas and Jayden! 100 out of 10!! -cristeldc

Took my car here to get the brakes checked as preventative maintenance before a long drive, and they said everything looked good... next time I drove the car, I had to urgently get the rear brakes replaced somewhere else after noticing the driver rear brake was failing. Their negligence almost put me and my family in harms way. Never coming here again.

Firestone has always been my to go place in Bayonne. I find they are very helpful whenever I have car troubles. Jayden was quite insightful during my visit on 3/16/25. He was very understanding and helped me. I even came back 3 hours later with the right part for my tires and my tire was fixed the same day.

I’d give no stars if I could. Negative stars. I had my car towed there for a flat. First the manager tries to convince me I drove on the flat. I did not , it couldn’t have been driven on anyway. He says “you drove on this”. I assured him I did not. He then called me back and stated “you know what , you’re right. I took a look at it myself and it wasn’t driven on”. He told me he might be able to patch it and I asked for an oil change. He did their song and dance about better oil , dirty filter … I let them do that & I went there and paid. When I was going to leave, in the lot , my brake pedal went to the FLOOR. No brakes. I spoke to the same guy and asked what the hell happened . He got in the car to see and said “the car was like that when it arrived” it was not. Then , he began to get arrogant and cocky stating “miss … I’m not paying for your brakes!” He spoke to me like I was running a scam on THEM. Like I was trying to get some free work. I was cursing at being accused of such a thing and he had the audacity to point out my language. I stated we should call the police . I just wanted it documented. Then the nasty manager said “well take a look at it for no charge to see what is wrong” I get a call , they were asking for over $2800 !!!! Full brake assembly. Rotors , pads , etc. I had it towed to the shop of a mechanic who used to own a towing company. He stated there is no way this damage was created by the tow. I’ve contacted Firestone corporate and filed a complaint. I’m also filing in small claims court. Was it worth it to try and milk me for more money Jonathan ? Because I’ll see you in court. The damage they did is $500. A lot of green between 2800 and 500. Firestone Bayonne are scam artists. They are robbing customers. We’re not done here.

⭐⭐⭐⭐⭐ Excellent Service from Jayden! I had an outstanding experience with Jayden when I brought my Cadillac Escalade to Firestone. He was incredibly professional, knowledgeable, and efficient. Team quickly identified the issue with my truck and provided a clear and honest recommendation for the necessary repairs. His expertise and attention to detail gave me complete confidence in his work. Thanks to his quick action. I highly recommend anyone looking for top-notch service and professionalism!

Went in for an oil change, the next day my car wouldn’t start without a jump. Firestone assured me they tested the battery the day of the oil change and it was fine, offered to check it again. Second check they assured me battery was fine “it’s just your key fob”. After charging battery on key fob, car once again would not start. Brought the car to another facility who confirmed the battery is done for ( as did my phone diagnostic app). Over the summer, paid extra for preventative diagnostic only for my engine to malfunction a week later. You cannot trust these people for diagnostics in any regard, as they will just lie.

John who checked me in was friendly, professional and knowledgeable. He gave me estimates for timing for each step of the process and they were all met. He walked me though everything that they found was wrong with my car. After approving most of the team's suggestions he told me the car would be ready by 4 and sure enough I got a call at 4 to come get my car. I was very pleasantly surprised they were able to complete all the work and get my car back to me on the same day. I also found the prices to be reasonable.

These so called “mechanics” stripped my oil pan & I only find out when I go for my next oil change at the dealership! Now my warranty is being voided by the dealership because of the after market part they put on my car & they refuse to acknowledge their wrongdoing!! And of course the guy who messed up my car no longer works there!!! DO NOT BRING YOUR VEHICLE HERE!!!