Every time I call the receptionist always tell me she’s going to call me back , her guys are checking etc and she never calls back after days it always ends up being ooo you have to take the part off !!! Other then her the guys are good !
I have never called there and got an answer on do you have a part, such and such? We will get back to you. And nobody ever does and everyone that I’ve asked if it happens to them they said yeah it happens to them so. It is what it is horrible customer service.
Mike and the staff found exactly what we needed and made sure that we were all set before we left. I would consider them as one of the better yards that I have dealt with in the last few years
Avoid at all costs. Save yourself the drive! If you need a part, make sure you're willing to pay 2 to 3x as much FOR A USED PART. For what they are asking, you can buy brand new or refurbished. Deerfield is the real definition of a junkyard. Junk! They tried to charge me $450 for 2 rusty pulleys, a corroded tensioner that needed bearings, and a rusted-out damper. Susan had the audacity to text me stating she will no longer do business with me because I wouldn't purchase a part they pulled that was 1. Clearly incorrect 2. Tried to charge me another $100 more than the part cost BRAND NEW (flywheel) and I'm fine with all of that. Read their bad reviews, because they have people pumping their reviews to get them out of bad standing.
Mike senior wasn't bad to work with, and Junior was a rock star. The guy that rebuilt the trans should have his own shop. Don't waste your time with lea. Susan is just there, don't pay her any mind. I put $1, 000 deposit down on a trans on April 20th. My only problem was senior stated he would have my trans done in a week, in the end, it ended up being June 9th, never called to explain that, and when I called it seemed to be an issue. Mike then stated that the trans they thought was good was bad and that they had to order a kit. The price they initially provided changed. I called back sometime later and he stated the kit was on backorder and they were waiting. I purchased an Eaton trans, sae2 bell housing, and shifter. Paid in full on June 21st (two months!!!). Also, stated I'd have a 1-year warranty, but backtrack at the time of pick up. No problem They are upset they couldn't overcharge and bully me into buying the wrong and bad parts. Again, paid in full for what was right and that's a problem with them. Beware!
After reading the "about us" page on this website I was fully confident that they would be more than willing to assist me in locating a discontinued truck part. Much to my surprise I called and spoke to Susan who was nice on the phone. However when I asked if they had my specific part, she responded very quickly, did you try Pardos? They brag in their website that they are in affiliation with a national parts locator service but didn't offer that to me at all and when I asked they said no. Very disappointed with the level of customer service offered.
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