Horrible service, called 2 times in a month, both times I was told sure no problem and we’ll call ya back to let ya know when, no call back, so I call back and both times I was told they had a driver that was out, seems like a reusable excuse, why couldn’t they tell me that in the first place ? I know why, instead of being truthful they were either lazy or dishonest and was trying to send another tow company so they could still make a buck, by lying they let me sit and wait for hours and hours, just be honest so you don’t cause more problems for a potential customer, is that so hard !!??
We needed some help with a dead battery, the woman on the phone and the young guy that came out were very helpful in getting us back up and running and in a timely manner. Thank you!
Service is great the lady came around 7 at night to let us in and get everything out of our wrecked vehicle she was on point she was very nice she let us take about a half an hour trying to get everything we could out of our old vehicle that was that service is great on the other hand though A friend of mine had a truck built and they put the thermostat in the engine backwards which caused a lot of problems so I'm not too sure about their mechanics
They were supposed to pick up my carYesterdayAround 6 p.m.They never called or came. I called today to cancel the pick up and the response was "ok". Never an apology or even an offer to make good on my time wasted. Very unprofessional and no reliable.
Great group. I'm from out of town and ran into a brake issue. I had part brought down to me because it wasn't an off the shelf part. They were great. installed it while I waited. Highly recommend and they are a AAA recommended shop. Very clean and professional shop.Thanks
We were on vacation down in Ocean City and our truck broke down on a Saturday afternoon (and, of course, thinking that no one would be available to help on a weekend!) We were given your business's name from a local business owner and we called. The tow truck was there within minutes (thank you, Allison....awesome job!!!) and the truck was towed to the repair shop. It was evaluated on Monday and back in our possession by Tuesday! Justin kept us informed on diagnosis, solution, and estimates. Prices to were very reasonable and we were very happy with the quality of the repair. We drove home a week later and arrived home safely and soundly with no issues. Thank you, Busted Knuckle team! We are telling everyone how you saved us!!! Wishing you all the best! Sincerely, The Currey Family
They have kept my motorhome for 3 + weeks and cannot figure out what's wrong. Also, they don't keep commitments to call when they say they will. I have never been kept hanging like this. When I have been on the road the most down time I ever had was 2 days for a transmission rebuild.
Great service and company. James Gould should be ashamed of him self for cursing out and yelling at a lady who was trying to help him. Nothing but a liar and a total loser. Busted knuckle is a great group of people and does not practice business in that poor manner he described.
If I could give them 0 stars I would, my truck went in getting an engine replaced via warranty, It check engine light on due to engine blown, got it back with dirty brake fluid , nuts and bolts missing all over the engine compartment , and fault light on dash , traction control fault on dash , brake light on , grease and oil all over the truck , cracked exhaust manifold and tire pressure error on the dash , drivers seat was broken , oil everywhere under hood, pcm was just loosely haunting by the pigtail ... horrible experience just threw numbers in my face like that means anything to me, they were going to charge 850$ to have exhaust welded when brand new gm part is 322$ maybe 350-400 with all hardware and gaskets, overall terrible experience that is only going to cost me more money
Our car broke down on a trip this past weekend and I'm grateful that Nick from Busted Knuckles was able to get our party of 3 where we needed to go, with our car in tow. His service was outstanding and he went above and beyond to make sure we were safe and that we had all the information we could need about our car and our situation. On top of that, we had a great conversation on our way to our destination. Highly recommended!
Tom and Paul were absolutely the BEST! Professional, kind, and more than willing to take the time to help "figure it out". They came highly recommended - and they more than lived up to that recommendation! So very happy to have them here on the south jersey shore as the mechanics at my summer place!!! #bestservice-ever!
My truck broke down while on vacation in marmora, a friend of mine at the local camp ground suggested to have them tow it and fix it. They were there within 30 minutes to tow my truck. My truck was fixed by the end of the day.Saved my vacation Good job guys!!
NEVER RECOMMENDING!!!!!!!
staff was rude and inexperienced, went elsewhere to get the problem fixed. When you go to a mechanic they're supposed to find and fix the problem, but they were just talking about much money they're going to make the next year from ripping people off.
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