If you're looking for quality auto parts and reasonable prices better than other retailers such as AutoZone or advance auto, TCR is the place. The only downside is customer service, expect to wait for assistance in person. In my opinion if a customer is in a store, they should be your priority compared to the client on the phone.
Very poor customer service. The person I spoke with was extremely rude when I asked for an email address to send a formal quotation request. They hung up on me, and when I called back, they said they don’t give out their email and hung up again. Completely unprofessional behavior.
I would give a zero if available, I bought a radiator from this place I paid cash, and I still have the original receipt, I would have paid credit card if I know that we’re going to try to do shady practices, I know there is a 15 % restocking fee, that is not the problem, the problem is he wanted to give me a personal check, and ask me for my drivers license so he can copy my personal information to get a check? Wait I have to hand over my drivers license information to get paid?? This is definitely no legal, hold my money hostage I brought the receipt back and they would not pay me, Unless they gave me a check and I had to handover my drivers license , i can’t Believe that this is actually going on I’m going to call the attorney general office Because this is wrong, He wrote on there that he paid me on the receipt, but I did not get and money , And had a copy of my drivers license on a receipt I got pissed off and I said I’m leaving , give me my the copy of my drivers license to some stranger, I did get back my receipt and I took the radiator back, But gave me a receipt that he paid me. He did not pay me I still have Still have the original receipt and the radiator still in the box, I believe this is Small claims court I can’t believe, that I brought something from here and did not receive my money because I didn’t give my drivers license when I paid cash??? I still have the receipt I still have the radiator and I’m still not paid.
Holding my money hostage so I can get my drivers license is absolutely ridiculous.
So now the owner is admitting, and saying that he did not pay me’ and that every customer who pays cash, must produce your drivers license to get your Money back, because every customer that comes there is a scammer and is going to erase the check and commit bank fraud?… That response just makes your company look bad , I will never buy anything there again ,,,,,
Bought a AC compressor that didn’t work, take it back and now they want all this paperwork from the installing mechanic. I’ve used my mechanic for years and never had a problem with his work. Such BS!!!! Save your time and find a reputable parts dealer. Never had a problem with many auto parts stores in taking back defective parts. What a joke!! I’ll make sure to pass it along to others. To everyone who read this first post I would like to apologize, I did write this review out of anger. I know I should know better when you’re angry to think. I wanted to say that this establishment should get 5 Stars as speaking to the owner he is working with me to rectify the problem. Good man, and to you I won’t write down his name but I apologize for the bad review and hopefully adding this makes a big difference. I would use this auto shop again in the future, again sorry for this post.
Had used them in past an they were good however now they can't seem to get my order right very unfortunate for them. Will not use them in the future an won't recommend them to anyone.
Sad that we didn't even make it into the store today. I needed a few parts for my truck (a good chunk of money), we pulled in, parked and my significant other popped across the street to ask a question about a car he saw, when I got out of my truck, someone came out and started yelling at me that I couldn't park there, so instead of heading into the store we got back in my truck and left.
We are a Business in pennsauken and are very pleased with TCR auto parts they deliver quickly and early. Great people. Fast service.This kind of service is highly important to businesses like mine. Thank you.
First, let me say I'm 46yrs old and I grew up in Maple Shade so I try to support local business. My car's air conditioning compressor broke and I was about to order the new part from an online store when a good friend told me about this establishment (TCR). I called today 7-27-2023 and asked if they carried the A/C compressor for import car (a 15sec convo), i immediately get disconnected. I call back and the same guy answers the phone and I say, "I'm sorry we must have been disconnected" and he replies "yeah, i know, what do you need". I tell him the car's info, he gives me the price, I then ask, "is the part in stock?" he says "yes". My last question to him was "what time does the store close?". He then replies "hey bud, I got 3 people on hold and hangs up".
We might have been on the phone a total of 1-min, literally.
And here I thought that the 20yrs that I've worked as a power systems Electrical Engineer was at times STRESSFUL!!!! I was wrong, looking up inventory for a person who wants to spend their money at the place that employs you is much more stressful.
Very rude on the phone and when I looked up "used auto parts" his co. Came up so I called and a man answered that was very rude and quick to get off the phone as well as they told me they only carry "Newport so why are you tagging your business under used??? Beware!
Recommend by a friend to take my vehicle to Tom Craig. Do not take your vehicle to this place. Dropped off car at 8AM on Monday 01-11 and sat of 36hrs before they called me and said they don’t work on floor boards and to come pick up vehicle also told me they thought I would call them. When I dropped off vehicle the guy told me he had no one to service the vehicle. Should’ve trusted gut and said forget it. Lesson learned.
This place is going doun hill,I purchased a radiator &paid cash,it was the wrong radiator they told me this is the only listing.no problem return my money,they didnt have cash on hand at the time,I said then give me a check .they said no one is here to right a check,I could just wait till the check person comes.in.i left &will never go back.itold them send me my money&left,still never got it.
Last night around 9:00 pm I was driving home from Pennsylvania and got a flat tire. Thankfully I was close to home at the Cinnaminson Wawa. While waiting for AAA to even figure out who I was, the owner of TCR came over to me asking if I was okay and if I needed help. He didn't hesitate to get down on the nasty ground to put my car up on a jack, and he started changing my tire for me. He was a huge help and one of the nicest guys I've met. My dad tried handing him money for the help and he refused it. Without him I would have been stranded there waiting for AAA to show up for a long time. He was an awesome guy and my family will definitely be using his store for anything we need. My dad was so happy and kept saying that he restored his faith in humanity and was happy to see there's still good people in the world. Thank you to the owner!
I have nothing but good things to say about this place. I'm a dad just trying to keep my daughter's car running long enough for her to finish graduate school. TCR gave me good advice along with prompt and courteous service. Even hard to find parts can be gotten if you don't mind waiting for shipment.
Good company,to obtain ,radiators and auto parts accessories, at a fair price..! Scott Craig, is the owner operator, proprietor,very good and helpful,knowledge about the industry!
First off the staff is Great prices are very fair the workmanship is impeccable , This place has that old school gas station garage feel to it you feel welcomed any vehicle issues I have I will always go to Tom Craig's service , Thanx for the great service
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