Haines Towing Services in
Bordentown Township (NJ)

My cousin actually got the service, but I wanted to thank Michael for being so amazing with my nephew. We live in a nightmare tow situation; just a few feet off a busy road one way in, one out, with a mostly blind turn into the neighborhood. And despite screaming impatent neighbors, and blaring phones, Michael took the time to answer a curious, excited 4-year old's babbled statements, and will probably be his hero for the near future. Thanks my guy for being super cool in the face of super shenanigans.

I broke down on the turnpike and had my car towed here. The lady at the service desk was extremely kind and helpful. As a non-native English speaker, it was difficult for me to communicate with my insurance about getting the car towed all the way to my mechanic, but she took the time to call them on my behalf. That was such a relief and showed real care!! I didn’t get the chance to say goodbye, so I want to say it here — goodbye and thank you so much again for your help!

Terrible towing service, scam artists and thieves. They bill for services they never performed and when pressed for their “camera evidence” they were “unable to provide it”. Very unethical service and should lose their contract with the turnpike because they do not act in the interest of the citizens of Bordentown

Tow pirates. They rushed the employees for an answer. They scammed, and succeed. Even tho we told them that the tow company we were affiliated (that were authorized to pick up our vehicle on the turnpike) with was on their way. They took advantage of employees that did not know the law and continued to apply pressure. Then held the vehicle extra amount of day over the cc authorization.

Very bad experience from the arrival of the crane man, he didn’t want to give prices and we told him that we didn’t want the service. He called the police to take the vehicle by force and in the office they charged us too much money for 8 miles of road and they didn’t want to give us the car if we didn’t meet the requirements and it was only for them to move the car themselves

Absolutely terrible company. Called from the ER on behalf of a patient who was on a bus that crashed on the turnpike. The person needed their medications from the bus they had towed after they were discharged from the ED. Spoke with them and was told sorry nothing we can do. Ok cool no problem. Let me tell the person the tow company would rather you die than let you go grab your medications.

Had to be towed from the NJ Turnpike, very easy and would definitely recommend. Friendly and courteous. Thank you for all the help

I had an absolutely terrible experience with this towing service. The driver was rude, ignored all my questions, and provided no transparency about the pricing—no quote, no explanation, nothing. To top it off, they overcharged me outrageously for what was already a stressful situation. I’m baffled as to why the NJ Turnpike authority would appoint a company like this. It reeks of corruption and incompetence. Avoid at all costs—1 star doesn’t even feel generous.

they towed me off of NJ Turnpike, i ended up waiting here for many hours waiting for AAA. i was made to feel very comfortable during my wait. thank you guys!

I went through an extremely traumatic experience with a flat tire, and the entire Haines team was unbelievably helpful. They are such kind people. Melissa at the front desk was amazing. She took the time to explain everything thoroughly and even stayed on the phone with me when I was speaking with my insurance provider. 10/10 service

My daughter got locked out of her and they went running over there to rescue her. They were a little pricey but who cares, they dropped everything and went running. Thank you , Good job Fellas

We broke down on the NJ Turnpike on Friday of memorial day weekend. As you can imagine it’s a very busy time on the roads and we had to get towed by Haines. Their staff made a difficult situation manageable. You could tell that they really took pride and what they were doing, and I would highly recommend them

Jason was awesome! disconnected my driveshaft and towed me to the nearest shop. Would get towed by these guys again

Melissa at the desk was great. The tall guy with the beard and the man with a mustache who towed my black Nissan off Exit 7 of the Turnpike were thorough, great concersationalists, professional and helpful.

If I could give negative starts I would!!! Horrible company! The driver was completely unprofessional and rude. He didn’t properly secure my car to the flat bed, no explanations as to why we were being brought to his dispatch or why he decided to start going through my car, and started refusing to take the car off the flat bed. The lady in the office started out nice and explained somethings but then when I proceeded to inform her of how her driver was carrying himself and the things that happened she got an attitude. After continuing to try to get them to get my car off the tow truck and get some answers I was then told I was trespassing and that the cops were on their way. When the cops arrived and everything was explained to them they weren’t surprised by being called. This company is known for this type of behavior and this is one of numerous similar calls that the cops have received from other customers. Do not give them your business.

If I could give 0 stars I would. After waiting over an hour for the driver he loaded the car onto the flat bed and didn’t secure it properly. We asked to be brought to the nearest exit so that we could call AAA to have it towed the rest of the way. The driver ignored us and never explained anything to us as to why we were being brought the complete opposite way to his dispatch center. Once we got to the dispatch center the driver continued to ignore any questions we asked and said they might have to keep my car over night, again with no explanation as to why when all I had was a blown tire and was calling AAA. When I tried to ask him again he proceeded to stare at my chest and check me up and down then Turned around and walked away. He started going through my car and when asked again why he was going through my car I got no answer until he slammed my door,stopped taking my car off the flat bed and walked away. Then the lady in the office started getting an attitude when explaining to her what her driver was doing and I was dismissed. Another worker who was off duty decided to get involved and tried to say I was “trespassing” and that they were calling the cops. Bordentown police showed up and when explained the situation they weren’t surprised. Apparently they get these calls often from this company. They’re completely unprofessional,rude, and don’t deserve anyone’s business. Stay away!

Excellent service. Tow truck person was careful with our car and he was polite and professional. Lady at the office was kind and helped us with finding food and lodging. The staff went above and beyond expectations and we are grateful.

The people at Haines Towing were amazing: caring, honest, professional! We got stuck on the side of the Turnpike with a disabled car. The person who came with the towing truck arrived even earlier than expected and figured out what the problem was. This was super helpful because we could take the car to the right mechanic. Our is being fixed now at a good place.

This company over charges for services. We were billed $250/hr starting at from the time tow truck made its way to us until the time they went back to their hub. Customers shouldn’t be charged for deadhead at that rate. to offer a service for towing is for the tow and miles traveled. Not the time and effort of the company to go back to where they came from. They only traveled 26 miles for us to tow a box truck and we were charged $1000+. They also charged a $35 convenience fee for processing the credit card payment. I would not recommend this company for towing. They take advantage of your situation.

After my Toyota died on Rt.295, the State Police contacted Haines Towing in Bordentown. I couldn't have had better service! Shaun, the driver, was an incredibly nice guy and very professional. The lady at the dispatching desk was polite and helpful. I hope that I won't need them again soon, but it's great to know that they're there.

DO NOT USE THEM EVER!!! You are better off staying in your broken down car on the side of the road! Angie the owner is straight from hell with her nasty attitude! She has her employee heather tell you one price and then she calls and give you a different amount then tells the driver instead of taking you to your destination to take me to the tow yard to charge me more. They are nasty, unprofessional and robs you blinds. Never again. It was the worse decision to use them!

My rental car broke down in the middle of the highway during rush hour in 24 degree weather and Will + the Haines towing services team were so kind, helpful, professional, prompt, and generous. They really went above and beyond. I’m not sure if one gets to pick a towing service or if it’s more a matter of whoever is closest (which is how it happened for me), but I would highly recommend them. They’re really lovely people.

On June 23, 2019, at approximately‪ 2:30am‬, GEICO forwarded my family to your towing company. This, for an I-95 tire blowout. We requested a tow to the .08 mile Woodrow Wilson Service Area. According to the Haines driver/employee, it was against the law. Instead, he stated that he had to take us to his headquarters (5 miles away). We went inside of “headquarters” to pay. We asked if there was somewhere to buy a tire. The women dispatcher stated we would have to get a tow, take our vehicle off their property and bring it somewhere down the street. We were given 12:00pm to remove our truck (which had 3 tires on it) or accrue a storage fee or possible police impounding. As we were stranded and figuring out a solution, we all but one left out of the dispatch area unbeknownst to the tow-guy and dispatcher my daughter was in the bathroom listening to their vulgar conversation using explicit terms describing what they were going to do to us and how we were stupid thinking we could get a tire at that time of night as my daughter surprised them by walking out of the bathroom and looking directly at them at which time they stop their conversation. They called us stupid, because we needed a tire due to an unforeseen tire blow-out. The dispatcher went as far as to strongly suggest that one person sit in the car, while the rest of us leave and go to Delaware for a tire purchase. When returning in the morning and speaking to the dispatcher and others in the office they were totally empathetic to what happened to us and charged us nothing. Those wee hour workers should receive professional sensitivity customer service training. We were paying customers not familiar with the area and treated terribly. The above is egregious and potentially endangered the lives of 5 people. The above experience should be unlawful.

These people are real crooks. They try to provoke you after you complain about the outrageous price $225 for 1 mile tow. Don't even have water, soda, or anything for the people. Shows how much they give a damn. Had to give my 18 yr. old dog toilet water after a 2 mile walk. Total ripoffs. They called the cops on me.! Ended up the cops gave them hell. Stay completely away. The NJ Turnpike people have them on contract so you have no options. Would not tell me a price until I was at their shop. Unbelievable. Belongs in a sitcom.

These people are low lifes! Won't quote you a price. Towed truck 1 mile! $201.00. Then refused my credit card. Had to walk to an ATM in a town I know nothing about. Came back to pay in cash. They dumped my truck on the side of the road. Not at the mechanic they agreed to because of a verbal altercation. The police were called. The woman in the office said they don't service irate people. A Total nasty woman. Have no respect for customers. Very sad. In a business to service the public and they make it 100 times worse. Karma! That's all I got to say. PUBLIC BEWARE!!!!!!!!!!!!!!!!!!!

When one of my customers broke down on the NJ Turnpike, Haines Towing quickly responded and brought them back their garage where I was able to give my customer a new truck to finish his route and take his disabled truck back for repairs. The people at Haines Towing were great to deal with, courteous and proffesional, making this experience easier for everyone! And did I mention those beautiful Big Wreckers?!? Awesome!!! Stay safe out there....

Terrible service. Made us wait two hours for them to come and get us and forced us to get the tow which basically committed us to pay 80 dollars for the tow. Not only that but they made us wait two hours in their office because they wouldn't accept a card number even though they said they would. They made us wait an hour just to verify the card and then they said the person has to be here. We got charged another 70 dollars for them to put our donut. They didn't even give us a new tire. Worst part is they didn't even fill the donut with air, we had to tell them to do it after we realized. Do not go here.