What clients say about J & Z Auto Repair Inc. in Teaneck Township (NJ)
This is my first and last time with this so called mechanic.
I brought my Mini in for a clutch issue and this was hands-down one of the worst car repair experiences I’ve ever had. From the start, I was told multiple times over the phone that the car was “ready,” only to show up and be told it was still the same — or that I just had to “get used to it.” This went on for weeks.
The work started with replacing the clutch slave cylinder (first an aftermarket part, then a genuine Mini part), then the master cylinder. I paid $780, yet the clutch pedal STILL didn’t feel right and the car struggled to engage gears. Each time I test-drove it and pointed out the problems, I was told the system was “perfect,” only for the mechanic to admit it wasn’t properly bled.
To make matters worse, the car was returned dirty, damaged, and poorly installed: they CUT the carpet to complete the master cylinder install. Let that sit in your head. Does that sound like a correctly installed part to you??? Trim scratched, seats stained, steering wheel sticky, and a seatbelt bracket completely undone with the bolt laying on my rear seat — ABSOLUTELY PATHETIC.
I took the car to MINI, and they confirmed what I already knew: the clutch system hadn’t been bled properly, and the brake system hadn’t been bled AT ALL. MINI explained that when the clutch cylinder is replaced, the brakes must also be bled — something that was completely ignored here.
Vatch himself is a nice guy and called a few weeks later. He reimbursed me about $100 after I explained MINI’s findings, which I appreciate, but it doesn’t fix the fact that he completely failed the job. It’s obvious he realized mid-job that the initial slave cylinder work wasn’t enough money and tried to shift the blame to the master cylinder. WASTE OF MY TIME AND MONEY. He also knew he did wrong because he voluntarily called me.
Despite multiple visits and repeated assurances that the car was “perfect,” it never left in proper working condition. If you care about honesty, quality, and having your car actually fixed, look elsewhere.
Such a nice guy. Came in with a fan problem. Even though he was full, the owner quickly checked out my car. Found it to be a small relay issue and took care of it on the spot. Checked my battery to make sure it wasn't drained and then sent me on my way. Highly recommend.
They took me immediately when other body shops in the area had 45 minute wait times.
They did the job quickly, but prices seem a little higher than average.
Had to have an alternator and belt replacement, brought it in and had it repaired and returned to me in the same day. Great work and I’m extremely satisfied with the customer service I received.
I am absolutely thrilled to share my experience with J & Z Auto Repair! Without a doubt, I highly recommend them for all of your auto mechanic needs! J & Z truly saved me when I was in a tough spot. After purchasing a used car, I found myself facing a multitude of mechanical issues. It was quite overwhelming, but thankfully, J & Z came to the rescue!
From the moment I reached out to them, their team was incredibly supportive and attentive. Hutch at J & Z went above and beyond to analyze the problems with my vehicle. He took the time to listen to my concerns and worked diligently to create a comprehensive plan to address all of the issues. They tackled everything from engine troubles to internal problems like wheel bearings and worn-out steering mechanisms.
What impressed me the most was how they involved me in the process. They invited me into their garage to see my car propped up on a metal bracket while they explained what needed fixing. This level of transparency made me feel valued as a customer and reassured me that my car was in capable hands.
Additionally, J & Z worked seamlessly with my warranty company, which made the entire process so much easier for me. They charged me a very fair price for all the work done, which is hard to come by these days!
In summary, if you’re looking for an auto repair shop that combines expertise with exceptional customer service, look no further than J & Z Auto Repair! I couldn’t be happier with their service and the results!
The staff is wonderful, and my dear sweet car is running like a champ with 92000 miles on her. Picked her up today after her tune-up and she’s running smoother than ever. I would never hesitate to recommend this mechanic.
So grateful I brought my car to J&Z Auto. I got my car back in 3 days and it ran like nothing ever happened. The customer service here is excellent. Elizabeth and Vatch kept me posted everyday. They were so honest and professional. I would trust my car with J&Z Auto any day. Best in the business!
J&z Auto repair. My experience was excellent, very courteous and professional. I had an issue with a alternator that they changed and then malfunctioned after 2 weeks. The owner courtesy ordered me a new one and repaired it at no cost. I would definitely recommend them five stars.
My car wouldn’t start so I called Vatch. He diagnosed the problem instantly upon seeing the car, and returned it to me a few hours later working great. I’m not from around here and it was really comforting to be taken care of and not taken advantage of.
Honest people finished in a timely manner a truthful about my breaks what more can a person ask for J@Z auto 🚘 is the perfect place to get your car suspension done at
Quoted me 159 for a full synthetic oil change for my 2010 Volvo V50. This is three times what I pay at my current place! Beware! Even on Groupon places are half this. ! $78 was the most I was quoted at 5 places I called even with a premium filter, 6 quarts, European synthetic oil and full safety check. Never going here for anything. My guy a few blocks away not picking up the phone charges me $55. LMAO.
Friendly staff, honest vibes, quick service and reasonable prices. What more can you ask for? I hope my car doesn't break down again, but if it does, I'll definitely return.
He is one of the best places to go get your car fixed. The workers there are amazing and reliable and the always contact you about everything,when it comes to cost and the car. This place is best and they do an amazing job and they even work with your car insurance company if they have to. I will not take my car to any other place other than this place.
This place was amazing! Their staff was so patient kind and helpful. They helped me call up insurance and set up rental car free of charge! Highly highly recommend this place!
Wow! J&Z delivers! Thank you for answering my calls, being understanding when we changed our appointments three times, and explaining what/how the work on my car was done. The prices were exactly as quoted. Being updated with the work help me plan out my day. Once I was contacted, pick up was so easy. Inspection of the car was done together with the mechanic. Top notch and professionally done. Thank you Batch!
Had a very scary experience of ball joint going in the middle of an intersection in Queens. It was after an almost all night work assignment. Thankfully Vatch said he’d be able to take a look at the car when I was able to get it towed in. He was straight with me that it may or may not be ready by the end of the day, depending if it needed some additional work to the obvious problem at hand. I was happy just to get the car in there on a Friday afternoon as my work depends on it. I so appreciate that they could squeeze me in. And because it didn’t need an extra part, the car was ready to go by 5pm. Grateful that I didn’t have to miss the job I had booked for Monday. J&Z is the best. Everyone there is professional, friendly, and are experts in their craft. AAA+++
Extremely professional and went out of their way to accommodate us in an emergency situation to get our car back on the road. Would highly recommend using them again. Also their staff was incredibly professional and pleasant!
One of the nicest experiences ever! Excellent customer service! Very knowledgeable people. If you need your car inspected worth every penny to go there. Very nice can usually take you within a day. Easy location on teaneck road opposite side of 4 than holy name hospital. Right on teaneck road on right side. Excellent way to go with all of the difficulties for the poor DMVs right now.
Highly recommend! By far gave me the most fair price around. Extremely professional and timely. I will 100% be going back. A mechanic I can finally trust and feel good about. Thank you so much J&Z!
This repair shop is the best around. My truck broke down. New old truck on its first long trip and I just made it to the shop before being stranded. The guys diagnosed the problem and hearing I was from out of town made sure my truck was running smooth. I highly recommend this shop for professionalism and great repair work.
Best auto repair shop! We had a simple but annoying issue with our backseat seatbelt, and Batch took care of the issue free of charge! We are very appreciative and are definitely coming back here for all our future car troubles
The guys at J & Z Are the best I have no complaints Pricey but very good quality works if you want it done right the 1st time I suggest you go to J & Z
I have been taking my cars here for years.
Thanks vashi.
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