Samsung Service Center in
Maywood (NJ)

If I could give this specific location no stars I would've. After speaking to a Samsung representative on the phone explaining my issue, I was told to go to Maywood location and that it will be taking care of under warranty. Once I got there I was called by Hasan to be assisted and I will say one thing just avoid him at any cost. He is extremely unprofessional, rude, nasty and thinks is the smartest of all without even bothering looking at my account to see that i did speak to Samsung before arriving. Kept arguing with me and repeating himself that I had to fully cover the cost for repair. Called Samsung once again and was told that it is under warranty and there is no charge to fix the phone. Very disappointed and would not recommend this location especially after a long drive there. Staff is poorly trained and Hasan should be forbidden to even talk to customers because apparently he was not taught how. Telling customers to shut up and leave the store is not the way to go Hasan! ?

Great service amicable and helpful associates but remember to make an appointment first

I visited this Samsung service center with an online appointment because my phone battery has been draining very quickly. At the front desk, the representative checked my phone using their system and told me it showed no battery issue. However, since I was still experiencing the problem, I agreed to pay $79 plus tax for a battery replacement. Even though the battery costs around $20 the most. Before proceeding, I clearly asked if I could receive the old battery that would be removed from my phone, since I was paying for the replacement. I was told that this is not allowed. I then asked if I could at least be shown the battery that was being replaced, and that request was also denied. I was informed that I would only receive a receipt. This left me uncomfortable and uncertain. As a customer, if I am paying for a hardware replacement, I should have some level of transparency to know that the part was actually changed. Being denied both the old part and even a visual confirmation raises reasonable concerns about trust and accountability. I am not sure whether this is Samsung’s official policy or an individual staff member’s approach, but the overall experience felt dismissive and lacking transparency. Unfortunately, it did not meet my expectations for a professional service center.

Excellent place to have your devices repaired, staff is very knowledgeable and customer service oriented. I will recommend going during the week before picks hours because it does gets busier their due to the fact that they have to run diagnostic on the device.

Just met with very efficient service crews, aside from being patient and helpful. Queries were well answered promptly. Waiting time was at a very minimum. Keep it up.

Ariel was extremely helpful, patient and informative as he assisted me with the syncing of my Galaxy Samsung S23 and my Ultra watch. ARIEL went above & beyond!! TG of Clifton

Had my zfold 7 inner screen repaired here at the walk in center and specifically Ramon helped out immensely with the claim issue I was having. Overall, good experience and got the device back good as new.

If you get a service technician named Kalil just know he is a liar. He told me that my microwave was unrepairable due to manufacturing defect but his notes didn't say that. Just physical damage. And now I have to pay for my brand new microwave to be repaired. I didn't even get to use it yet. Ive been buying Samsung products for 15 years now. Will never buy a samung product again. Make sure you record what they tell you so you have something to back up your claim. Piece if crap brand for sure.

This store is really professional. They are NOT salesmen. They are repairmen who are only interested in fixing problems and helping customers. They do not chase money and recommend repairs that do not need to be made. My first visit was for a warranty repair on my screen. It was done for free in less than two hours. - With appointment. My second visit was for another screen issue but the person at the counter told me that he wouldn't recommend fixing it because the repair would be more than the value of the phone. - HONEST. The phone works fine. So why would I spend $300 to fix it? I switched from Google Pixel to Samsung and the customer service has been absolutely amazing and I am so lucky to have this store so close.

This review is for Samsung appliances, not for this store. Please DO NOT buy Samsung appliances!!!!!! This egg came out of my Samsung fridge. A six-year-old “smart” refrigerator that cost over 3,000 RMB still can’t even control its temperature properly. It fails at the most basic function of a fridge—everything inside gets frozen: vegetables, eggs, even tofu. Right after the 5-year warranty expired, the temperature problem started. I spent more than $450 for Samsung Care to repair it, and they replaced the entire cooling panel. Just a little over a year later, the exact same issue happened again. This time, it will cost more than $700. They even charge $140 for only get an appt. I will not repair. Just say byebye to Samsung. Based on my experience, I strongly advise everyone **not to buy Samsung appliances**.

Today, I walked into the Samsung store in an emergency because my phone screen had completely stopped working. I realized I had accidentally scheduled my repair appointment for the following day, but thankfully Abby at the front desk stepped in right away. Even though walk-ins aren't usually recommended, she was incredibly helpful and got me checked in on the spot. Shortly after, Ramon assisted me with support from his manager, Nelson. Because I have Samsung Care, they were able to quickly help me file a claim and schedule the proper repair. In just about two hours, my screen was fully fixed. I highly recommend coming to this Samsung location rather than going to an Asurion store. The service here is professional, efficient, and genuinely customer-focused. Plus, the store itself is beautiful- clean, modern, and filled with all the latest devices on display.

Everything about this experience is a joke. The Samsung website lags and crashes when trying to make a service appointment. You can't speak to a human to make an appointment over the phone calling this location. They give you a number to text buy no one answers. Horrible, horrible, horrible ?️ 0 stars

Thanks to ABBY for fixing my phone within minutes. I was worried because of my job and day to day operations I wasn't going to have my phone fixed in time and Abby got it done. Life saver, like a brain surgeon with her tools.

I have been coming to this store for about 4-5 years . Nelson who is a front desk service guy always goes out of his way to help and is very knowledgeable

S23 - Boot Loop Issue After a One UI 8 update caused my Galaxy S23 to boot loop and crash, I visited this service center hoping they could resolve the issue without data loss. The staff was sympathetic and attempted to help, but ultimately told me my motherboard was dead and recommended buying a new phone. They suggested going to a data recovery specialist for my lost data. However, my motherboard wasn't actually dead, and there were alternative solutions like Dr.Fone recovery software that they didn't mention. The service felt limited in scope and didn't explore all available options before recommending expensive replacements. While the staff was polite, the technical assessment was incomplete and the solutions offered were costly rather than comprehensive. I was able to factory reset the phone and it's still working.

Emil was really great and knowledgeable, at such level that my service carrier referred me to go straight to them. A gentleman in his collar, I truly appreciated his willingness to help me. By the way, the store is very nice and neat.

Visited Samsung Ctr twice. Both times reps were very helpful. Not only were they professional, knowledgeable and friendly, they were patient and kind. We had Abbie this time, who showed us what the problem was and how to correct it. She pointed out/taught several functions on our phones. We left feeling confident about our cell phones but most importantly about Samsungs reliability in helping users of all ages. Offering customer service as in humans in contact with humans has become extinct and almost nonexistent. So we do appreciate your concern for users and our need for help. This encourages us to further purchase future Samsung products. Thank You from the bottom of our old hearts.

I went for help for my phone; the gentleman tech was very helpful however the room I was sitting at has a ceiling full of mold that needs to be repaired; also ventilation was bad; Samsung corp makes a lot of money to have a shabby office in this manner, it might be asbestos.

My Samsung smartphone was, for the first time, suddenly flooded with pop-up ads. I panicked and took it into the Samsung service center. Nelson, the manager, quickly identified the offending apps on my phone that were probably installed when I downloaded what was supposed to be an Excel file. Equally important, he described, in terms that were easy to understand and yet not condescending, the source of the problem and how to detect and correct it myself should the need arise again in the future. In my experience, this level of service is pretty rare these days. A very positive experience with this business.

Nelson the location manager provided the best customer service and experience. From start to finish I could not be more pleased with the repair process. My phone looks brand new just like it did when it came out of the box.

I am super happy with the service here. They quickly diagnosed my phone and fixed it within 3 hours. They also communicated the priced upfront prior to any repairs. I definitely recommend.

This afternoon I walked into the Samsung store with my family and was shocked at how unprofessional the staff was. There were at least five employees sitting around on their phones, no other customers in the store, and not a single person looked up, greeted us, or even acknowledged our presence. My husband even said something out loud about not being greeted, and still—no reaction at all. We walked right out. Absolutely terrible customer service.

Nelson the store manager is the man. He helped me out on a warranty issue for a phone and got me a brand new unit no questions asked. Even help me transfer everything over. Couldn't have asked for a better experience. Highly recommend him and his staff

I had a wonderful experience here the manager Nelson was amazing and I'll also give a shout out to Phil who was very helpful as well. The service was fast friendly and professional and I look forward to picking up my phone as soon as it's ready.

I traveled all the way from Boston to get my phone fixed. Initially, I thought I only needed a screen protector replacement but it turned out that my phone screen was actually cracked. Since there is no Samsung service center in Boston, I visited a third-party repair center. But only to be told that they no longer offer screen replacements. They didn’t seem to care or even try to help which was a huge disappointment. So I decided to go to New Jersey to replace the screen protector. That’s where I met Peter who was incredibly helpful. He explained everything to me in Korean and genuinely cared about the fact that I had traveled from Boston. He did his best to ensure my phone was fixed the same day. And Nelson, the store manager, went out of his way to help me my Samsung Care+ insurance. He called four different numbers and spent over 40 minutes trying to assist me. I was truly touched by Peter and Nelson's professionalism and kindness. Their exceptional service made all the difference and I’m incredibly grateful for their help.

I don't know where else to post this so I'm posting it here. I have been a customer of Samsung for many years I've had all their phones. A year and a half ago I bought the Samsung Z-Fold 4 which everybody warned everybody about but I had to have it. I never really opened it and used it until 2 months ago My eyes got worse so I decided to start opening it to use it and every time I opened it I kept hearing zapping I thought it was the clear plastic I had on the phone. Three days ago I opened it and the screen went black then it came back on with a black line down the middle where it opens and closes so I kind of know the zapping was the phone giving up or going to burn or whatever the case may be, so I called Verizon I told them I don't even want this phone anymore they told me they can only give me another one if I pay $250. I decided to call Samsung today and they told me I don't have insurance from them so I have to pay out of pocket. I told them I've been a loyal custom for many years isn't there anything they could do for me I have insurance through Verizon, they told me no. I am done with all Samsung products I will not buy any more Samsung products!

I had an outstanding experience at the Samsung store with Dennis and his manager Xavier. After a problematic screen repair by YoubreakIfix for my Samsung Galaxy S23, the Samsung team, led by Xavier and Dennis, stepped in. Despite YoubreakIfix claiming no issue, Xavier and Dennis not only identified a defective screen but also discovered damage to my phone's cameras caused during a previous repair attempt. Their exceptional service, efficient problem-solving, and genuine hospitality made the entire process smooth. I'm grateful for their expertise and dedication in resolving my phone issues. Thank you, Xavier and Dennis!