What clients say about P & A Auto Parts - Mahwah (Fisher Auto Parts) in Mahwah Township (NJ)
Customer service leaves a lot to be desired. Went in to buy a new battery and asked if they do installs as well as many other auto parts stores do. They told me an unequivocal no. Walked right out and drove over to AutoZone that did it at no extra charge.
Thank you to Jay at P&A Auto Parts for your help today! You were efficient and very kind to go the extra mile! It’s the little things in life that mean the most!! I’ll be back!
BAD ATTITUDE AND BAD CUSTOMER SERVICE. I was greeted with a bad attitude the second I walked in. The advance auto app told me to buy the wrong part. I called to ask if I can return an open package and was told I can exchange it. On arrival I was once again greeted with a bad attitude and told he doesn't know who I spoke to but he makes the decisions and I can't exchange them. Congratulations AutoZone, you've earned a new customer. Very disappointed.
I don't usually leave reviews but these guys are some of the most miserable SOBs I have ever had the displeasure to deal with. Cut the bad attitudes and actually help people and maybe you all wont run the business to the ground.
1 star lost for being grumpy AF when purchasing, lost 1 star for being downright annoyed when returning unneeded parts and 1 star lost bc i felt like an inconvenience both walking in and out both times. Parts were accurate and up to standards.
Won’t be back…
I couldn't find a battery for my Volkswagen anywhere. When I called, they told me that they have it. I was glad to buy my car battery at a good price.
Note that the staff don't wear mask at that location.
Its hard to find a decent parts store when Autozone Advance and Pepboys all hire cheap untrained people for their counter sales. P&A is one of the last few stores owned by two families who have done this their entire lives. They have everything in stock and can always find what you are looking for! Brian, Bev and Ben are amazing at what they do.
Do not, I repeat DO NOT use this establishment. The owner is a great guy but his staff is some of the most incompetent and unprofessional set of people that I have ever dealt with in my life. Save your money and your headache, go to Autozone in Suffern!
I bought front brakes for my truck and my calipers on the truck went. They were helpful first time with warranty on the front braking equipment. Called in to let them know the remanufactured front calipers I bought from them siezed and they tell me they can't do anything for me. Do yourself a favor don't shop here. Go to advanced Auto parts or AutoZone atleast they warranty things for you no problems. Absolutely horrible.
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