SNAP Towing JunkYard in Henderson (NV)

Most horrible service ever , the driver would not give me a price only had to tow the car 11 miles and charged me 377.00 Driver told me that it would be cheaper like 185.00 but would not disclose price until he tried to hold my car for ransom saying this is the price or i'll take it to my lot and impound it. The driver suggested that I take my infinity to his body shop and not the one I instructed him and he would save me money, i declined and was overcharged and hit with a exorbitant bill or he would keep my car Beware of this company date of tow 3/16/2024 Terrible Terrible business practice

They Tow one Of Our Trucks back to the Dealer in Las Vegas, in February 05, the truck stay there for 3 Days and Yesterday February 21st. the drive shaft felt to the ground, I call the Dealer and my driver to se who install the drive shaft back after been tow and they both say the towing company did it, I call snap towing to se what they could do to fix their mistake and they won't accept their blame, now I am on the hook for $1,800 Repair . Beware of this guys, call anybody else and save your self fot a future nightmare

Placed a bid on a car that the engine is blown in! Need to be more prompt and upfront with details was hours later that the response was “car doesn’t run or start. Scammers

My son died in a motorcycle accident and snap towing was called to take his motorcycle from the scene of the accident. Since I've received several registered letters in my sons name for charges related to the tow. U can take the motorcyle and the charges and shove them u know where, u uncompationate, heartless people!

Stay away from these people they are a rip off. My truck was 50 miles from Vegas they charged over 4.25 hours and $309 in fuel the total bill was over 1500. These people are road pirates. Stay away from them!

I was stranded approximately 250 miles north of Vegas on hwy 93 narrow road plus No cell service I was driving a class A RV. I had to call 911 who patched me to Quality Tow they had no one available but passed me to Snap Towing. From the lady who answered to Rodger who came for me then later Sam on a relocate all were very helpful as my situation was not good being stranded. The tow was approximately 11 hours from time Rodney left Vegas to get me then arrived in Vegas around 4am next day.I took a chance on Lazy Days RV but they were unable to even check I then called On the Spot mobile RV mechanics who spent 2 hours to trace problem apparently the coach was in a high crime area so we moved to the mechanic’s facility as parts would take a few days. Rodger said if relocate needed he would make the cost low, Sam from snap came out and moved both drivers know their stuff I was there both times. I was happy with the way I was treated plus the professional ability of both drivers

The lady that’s on the phone with an attitude is very rude and unhelpful. Disrespectful even. All I needed was info on my car that they towed after an accident.

I went when my car was stolen. The G.I. Jane looking girl was just super rude. The other lady, the African American lady was such a sweetheart. She is great. I couldn't even go back to see my car. I showed i was the owner of the car and even still she said no to seeing my car. I get that they Get rude customers, but being out of state they would be understanding. No. Anyways, i would recommend being slightly more understanding of people. Overall i would rate the workers a 5 out of 5 and g.i. Jane a 1 star. The other lady a 5/5. If you own a Hyundai just install a kill switch cause it is easy to steal.

They did their job sucks that my car was towed but they didn’t give me not fuss about it we’re straight forward no attitude I can respect that.

This place is highway robbery, not only do they take your car and sell it for a big profit but they do not even allow you to properly gain your items that is in the vehicle. Only one person allowed to retrieve items. Deal where you must walk in to retrieve your items you cannot bring another vehicle to properly take everything for the one time free access.

I did not use this business, but the reckless driving of one of their tow trucks told me enough about their professionalism and care for their clients. Their tow truck was weaving in and out of lanes going upwards of 15mph over speed limit (they passed a speed check) and all the reviews on google proved me correct. I would not trust this company with any vehicle I remotely cared for.

If I could give this company a 10 star ⭐️ I would do so. I would like to first start off by saying thank you so much Jorge for your great and wonderful customer service. This is the fastest towing I have ever had. I called to have my vehicle towed and I just knew it would take about an hour or so for the tow truck to arrive. This company had someone there at my location within 20 minutes. Not only was the tow company quick and efficient, but Jorge waited on me to arrive at the location. I was riding my bike 🚲 and if you live in Vegas we all know how hot it’s been, so my arrival time was thrown off. Jorge patiently waited on me to arrive. I recommend this company to any and everyone. Just know when you call for towing be close by because their response time is quick. This is a very reliable company. Thank you again so much for your wonderful service

They left my windows down during the flash flood storms and left my lights on purposely knowing that it will drain the battery which will enable me to start my car in time to get it off their yard which will eventually result in more storage fees etc, not to mention going through my car searching for items to possibly steal and very unprofessional...

Damaged my vehicle and refuses to be held accountable. Theyre police contractors 🐷🐷🐷. All i gotta say..

Took my neighbor to pick up motor home and had her sign papers and pay for storage. Was done with ease and she took her motor home from storage.

We appreciate the fact they didn't charge as much as any other tow company would charge day by day... The man who answered the phone was real nice and helpful. However, when we went in there to pick up our truck, those ladies in the front were super rude which is the only reason for my bad reviews, JS.

The gentlemen who own this firm are extremely conscientious. Unknown to most, they make many contributions to help the community. They operate their business with integrity. I see complaints around charges which they have very little control over due to regulatory compliance. In comparison, they are one of the most economical choices. The owners are men of good character and should be recognized as such. While I have never worked for this firm, I have seen it's staff and management team first hand. It is extremely rare to find good folks like these, in this industry.

This place was the Worst!!! I called to get information about my truck and they gave me the address and the information that I needed. I get there which was on the other side of the city. Only to find out it was not there but it was at another place and I wasted my time and money going there. I was not happy with the office and how I was given the wrong information.

Called the company to get one of my feet vehicles towed and the lady answering the phone was not only rude, she stated that they only do account tows and highway patrol. She hung up and didn't give an option to setup an account. This is definitely not any company that you would want to associate with, totally unprofessional!!! How do they have any City or State contracts with their level of service?

I had my accident on Friday. My sister and I in front of cops asked their tow driver to take my car to our own body shop which was only 10 minutes away from the accident’s location. The driver said no and he said that it was his responsibility to take the car to Copart. I came to copart and they said that I had the right to take my car to a different location and they also told me that snap towing always do that to overcharge their customers! the accident happened in summerlin, why did they take my car to North Las Vegas? God knows! I called them again and the receptionist on the phone was super mean and at the same time rude! I asked her what was her name, she responded that she doesn’t need to tell me her name! Excuse me? If you’re a receptionist, you have to introduce your name. Anyway after 10 minutes putting me on hold she said: unfortunately we can’t find the driver! And she said her name was Julie! I am 100% sure that she lied to me because she knew I’m gonna report her! Do not call this place and stay awayyyyyyy from them, they overcharge you and when you call, they say that they are not responsible for anything! FYI, I’m also missing my AirPods! If I could I would give them a zero star because they are not even a one star!

What can I say about a towing yard. Well if you have to use the restroom while you're there don't ask because they will not let customers use it. It felt like I was in jail.

They are literally the best priced and most kind towing company I have had in the last 10 years. If you are in Clark County call them!!! I called so many places that were much more expensive and I had to wait for hours. They came to get my RV in an hour and I am in Boulder City. They are so kind and literally the most knowledgeable towers. I wish I found them sooner. Now that I have I will only be using their services! Call them if you need anything towed. They can do it quick fast and cheap. Plus they know more than these other tow companies in Henderson and Las Vegas!!! I would definitely recommend!!

$50 just to see my step dads motorcycle because it was Sunday?? Like really. He was in the ICU with many bones broken and they wanted to charge me just to look at his wrecked motorcycle. This place is a joke.

Thank you snap towing and the wonderful job you have done for my towing experience. Does any one knows what happened to the safety supervisor, he was the best of person you can ever meet . I remember he would always answer his phone around clock

Saturday afternoon your company was call by the police to tow my truck because it had been stolen, i am so sorry I didn't get the gentlemen name but he was there until we were able to move the truck, he was verry helpful, pacient and nice, even tho he did not tow our truck because we were able to started he stay with us until it was safe to leave out, at the end I did not had a chance to thank him. THANKS TO ALL OF YOU SPECIALITY TO THIS GENTLEMEN. GOD BLESS YOU.

If i will be able to give 0 stars i will! The towing company towed my trailer+boat went the same day paid the charges to end up finding out the trailer got damaged when they towed. Made me filled a damage report and told me to contact the next day for an update, its been 40 days and multiple calls from my end and no one can tell me when can i have the boat back. They keep on telling someone will call me and getting my info and no one single call back I received!

I was hit by a drunk driver, asked for my vehicle to be towed home. They recommended it be towed to a lot and I wouldn't have to pay any fees. Just to find out I'm being charged daily. This company is HIGHLY not recommended.