I recently had taken my Ford E350 box truck in for a tune up because of a rough running motor, they charged me $1500.00 , Bad thing was it wasnt a tune up I needed but an intake gasket which was leaking coolant into my motor, a complete misdiagnosis which resulted in my engine blowing up, they also used zip ties to secure 2 pigtails which were broken & PCs of fuel line to help hold them in place. I talked to the regional service manager & was assured he'd get to the bottom of it, He blew me off & I never heard back..
These guys are a complete Rip-off, Shoddy work, Dis- honest, whatever you do, DO Not Take Your Vehicle to these CON ARTISTS, I couldn't feel more OFFENDED or DISGUSTED by the way I was Treated, Zero Trust, Zero Accountability. They're only skill is STEALING Your Money. P.S.. had a call back from the regional manager, he talked fast like a polished used car salesman, tried telling me I was wrong, no accountability, no remedy, just smoke & Mirrors, Shameful...Con Artists...
Vehicle has been there almost 6 weeks. I don’t know what’s worst communication with Scott service advisor or is it just Woodhouse? Jeff with Baxter on 180/dodge will treat you so much better
Wasn't really impressed my mom took a vehicle to have a service recall done and the girl that was working the desk was rude and there was four guy sitting around doing nothing whoever the maybe service manager I think his name was Jake he was very polite he was very apologetic when they mess something up
Scott in service is a great communicator. Also appreciated the courtesy vehicle they provided due to an extended timeframe for parts delivery. Took a while to get an appointment, but it was worth the wait.
Today’s service was unacceptable! I took my car to The Express for an oil change where I ALWAYS go. No cars in the garage..no cars behind me. I asked, is there much of a wait and I was advised no…we aren’t very busy this morning. An hour and 20 minutes later I went to check on how much longer it would be…to my shock, they hadn’t even started on my car!!!
What would constitute a wait???
I love my Ford Fusion Titanium Hybrid car so much, I bought the lease! Woodhouse staff is best in Omaha & surrounding areas. Very courteous & polite, plus they know their stuff. Service is easy to schedule. Zach Powell in finance is super!!
I actually didn't visit the parts and service department. I was looking for a used vehicle for sale. But the staff I encountered was awesome. Thanks to Robert in sales for the help.
They took care of everything for me. Good group they have at Woodhouse Ford Blair Ne. I bought a new 2020 Ford F150 XLT Supecrew from them 2 weeks ago, after debating for 3 weeks which truck I wanted. No pressure sales, just continued support and information on possible inventory possibilities for me. Thank you goes out to all that helped me out with a smooth purchace.
These guys were very helpful. I was headed to buy a personal car from someone and I just had a eerie feeling about it so I stopped and talked to these guys, they told me if it were them not to buy that car, as I showed them a video of the cars engine, a Ford fusion shouldn't sound like a diesel engine. Thank guys.
Sold service combined with reasonable cost estimates. Flexible staff who were willing to work with me. Can't speak to their actual repairs, but definitely made me less nervous about bringing my vehicle to a dealership's shop!
Not a good experience. When I called I was transferred to voice mail and left a detailed message that I thought the problem was related to the recent recall that was done, which turned out to be true. I received a voicemail back suggesting it was a wheel balancing issue (which it wasn't) which could be done for $48.95. I was also told my concern about the recent recall that was done there had nothing to do with the problem. However, it did.
It was a serious shimmying issue on my Jeep in which I also lost power briefly while steering along a highway curve with cement guards on the edge of the lane I was traveling at 60 mph. Scary! I was told I could make an appointment and they'd check it out and if the tires were balanced. I was concerned about driving my vehicle along any highway or interstate after that.
I went to Baxter Service Department in LaVista and received excellent and immediate service. The recall done by Woodhouse was re-done by Baxter.
I've recently referred a family member and a friend to Woodhouse and convinced them both to buy new Jeeps there. I will not suggest they go to Woodhouse for service on them.
Tuesday 23, January I brought my 2002 Ford Escape to Woodhouse Ford, Josh Barbre was my service writer. Josh stayed in communication with me, notified me of changes or issues found and went the extra mile to ensure i was satisfied with the work completed.
First time customer to Ford Service Blair, excellent experience.
Have ordered Ford parts from here multiple times and though they are very busy, they are professional and willing to do things the right way. Original OEM parts may cost more, but if you need something that will fit without a doubt, this would be the place to come.
Called Woodhouse Ford in Blair when the Sioux City Ford store wanted to charge me more than list price for the parts I needed to fix my truck. Talked to Paul Anderson and he went the extra mile to get me the parts I needed at a fantastic price in just 2 days. I was so impressed with the service I ended up buying a truck from Woodhouse Ford in Omaha a month later. Thanks Paul.
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