Needed to have a vehicle moved that day. The driver was courteous and helpful. Fast service. I recommend this company to anyone in a bind and needing a tow.
I had an extremely upsetting experience with L&I Towing, who are hired by Beacon Hill Apartments. One of their drivers chased me around the parking lot with my young daughter in the car and even threatened to call CPS on me — simply because I parked near the entrance to load my kids safely out of the cold.
This behavior was threatening, unprofessional, and completely unacceptable. A towing driver has no right to intimidate or harass anyone — especially a parent with a child present. In a similar case in Florida, a man was actually convicted for this kind of aggressive conduct.
I am in the process of pursuing legal action, and I will not let this situation go until accountability is achieved. No family should ever be treated this way, and I intend to make sure this driver’s actions are properly investigated.
Beacon Hill Apartments should also reconsider doing business with L&I Towing, as their representatives’ conduct reflects very poorly on management and the safety of their residents.
I’ve never been broken down before so it was. Little stressful with all the vehicle flying by. The gentlemen I spoke with on the phone was very patient which help me calm down. The guy that showed up, right on time, hooked my car quickly and clearly knew what he was doing. Highly recommended.
The tow truck man called me and he said he'd be there in 15 minutes he was there in 14 minutes so he did just as he said. Also when we got to the dealership he helped me out of the truck and held my hand to help me step down which was a real nice gentleman. I was really impressed and thank you so much for helping me.
L&I Towing was great after my mother’s car accident. They were extremely kind and helpful when scheduling. They were prompt and even helped us take pictures for insurance. Highly recommend them and thank you so much!
Hands-down, the best towing company in the city fast courteous very very dependable. If I’m ever in need of a tow it’s the only place I’ll go LI. Towing is a step above. Excuse me, Miles above the competition. Thank you for your service and I look forward if I need you again to you being expedient In dependable as always
They say towing isn't a racket otherwise they wouldn't be in business. But we all know it is. Especially when apartments collaborate with them to make residence lives even more complicated. Trolling around looking to remove a vehicle is the opposite of a service. It's a racket. I rest my case. But keep telling yourselves it's not.
One star because you don’t have to be a nice person but sometimes it really helps. The man who was here “patrolling” my apartment complex yelled at myself and two teenagers because we asked him to leave the car they were towing because we were moving. He was very disruptive and ignored us as we were taking to him and proceeded to yell at us as we were children. It felt unsafe. This is not the first run in at this complex.
Got me out of a jam on a Friday night. They were there within 10 minutes. The dispatcher was super nice and professional. The driver was courteous and understood the assignment. Definitely will you them again. Thanks guys!
My daughter had to get her car towed home after a broken belt left her stranded. L and I Towing rescued her quickly and safely back home! Thank you for your service!!!
This company literally waits till after apartment office hours to go to apartments and look for cars to tow so you cant call the apartments. Also, apparently your lease doesnt matter either they just do whatever they want. Have pictures to prove. My lease very clearly states we get a notice before being towed even if we have a sign out that says otherwise. My boyfriend got warning when he didnt get his permit right away due to not having a plate yet, but my brother helps me bring something inside for 10 mins and I came back outside to it being towed. The visitor parking lot was to far to carry what we were carrying, but the tower said that doesnt matter and the lease doesnt matter. The tower threatened my boyfriend but wouldn't repeat himself when we told him too then tried telling my brother he wouldn't even be able to get the car back at all. As he was driving away he then decided to take a picture of me. NOT okay.
I have used L&I for multiple occasions. I have also used several other companies over the years. I will say straight away that they are the most timely service I have ever used. Their drivers are courteous and professional, and you can sense that they genuinely care. I whole heartedly recommended L&I if you ever need a tow.
Great response time and advice on whether to tow at night or in the morning so the vehicle didn’t risk being impounded. The difference in price was not astronomical and I was glad to not have to deal with another headache at impound the next day. I have used L&I multiple times for various towing needs and they are always great to work with.
If I could give a zero I would. Predatory towing practices, I normally don't blame towing companies can't stop we need recovery services. However, 5 minutes parked in spot while moving out and the spot parked in is not signed as a now park/no loading zone? That tells me you were waiting for people to park there no ifs ands or buts. Couple that with multiple other tenants complaining about the same issue? Then to top it off when I started to approach them to ask them why my truck was being towed when I had PERMISSION from the apartment complex to park there, they drive off in a hurry and blow past my fiancé like they were trying to get away with a crime.
Don't use these guys. If any tow company practices in this type of activity they are not ethically a company that you will want to engage with.
They towed my vehicle from my apartment complex last night stating improper parking pass. My pass does not leave my dashboard, and thankfully I have cameras in my car, so when I pick it up today, I will check it and update my review.( I know they damaged the last vehicle they improperly towed too) Update: My pass is not in my vehicle anywhere. My camera footage is being dropped off at my lawyers so another update will follow.
This company towed my vehicle from MY apartment after I already had permission from the property manager. I was literally gone minutes bc I came out in time to see them with my vehicle in the parking lot. When I tried to go talk to them to tell them I had permission, he drove head on towards me until I moved!! I had no choice but to pay $200 to get my vehicle back, and they were so unprofessional at the office as well. They don't care about any agreement you had with the manager of the property you are at, they will just claim they have a contract and they are allowed to. It was an illegal tow, and now I have to take them to court.
Car was broken into and $400 of items stolen in tow lot at 2701 8th ave in council bluffs. REFUSED to disclose insurance carrier so the state insurance commission is now being contacted. Police report filed and will not be letting this go!!
My car battery was dead, past the point where jumping it would work. L & I showed up and was able to get my vehicle out of my garage and to the mechanic quickly - saving my weekend! The driver was kind and professional. Five stars.
On 8/15 I had a towing issue with another company and this company showed up and even answered every call I made to them and they were nice and sounded like they were happy people, which you don’t come across often
Driver was friendly and even made my other tow who came 4 hours later reverse all the way back down the street so he could tow my vehicle as he knew I was not in the best mood with the other towing company. I appreciate you guys!
I cannot recommend this towing service more. I called having a flat and they had someone out to me in 20 minutes. The gentleman who came out was quick, kind and knew what he was doing. As a woman stranded on the interstate with a baby, I felt very safe and well taken care of. I will definitely be using them again if I have the need.
My apartment requires having a parking permit on the window to be able to park where I live, my boyfriends car has one on the back window, which we were told by the apartment is fine to put there as long as it is visible and clearly is. Hasn't been a problem all year until now when the towing company decided to tow it and claims it has to be a very specific spot which is not stated anywhere on their signs or told to us by the apartment when given the sticker. Multiple people at my complex have theirs on the back window with no issues for at least the past 5 years ive lived here. Knowing there is a parking permit on the car clearly able to be seen and still towing and charging someone for it anyway is wrong. Do better.
Where do I start. Waited 3 hours for AAA to show up. THEY DIDN'T. There AI assistant just puts you off.
L and I was amazing. At our house in 15 minutes near Bennington. Very reasonable and super friendly (gentleman with long beard, didn't catch his name). I will never go anywhere else. Don't make my mistake with AAA. Call real professionals
L and I towing is the best when you need emergency roadside assistance. Thanks Guys!!!
Thom’s wife here: I had the unfortunate experience of having my car towed from an apartment lot that I was visiting. While it was not a happy occasion, the man in your office made it much more tolerable. It was Sunday afternoon, July 27, when I picked up my car. He was professional, courteous, knowledgeable and nice. I was really impressed by his calm demeanor that made my experience pleasant. Thank you for hiring people who represent your company admirably.
I spoke with Lee today. Lee was very helpful, understanding and kind. Lee was able to get a driver to us within a couple hours. The driver was very knowledgeable and nice as well. He towed the car out of a rough angle and did a great job!
L & I Towing did a fantastic job towing my pride and joy! They took it slow and careful with a smooth transport and drop off. Highly recommend if you have a lowered car!
I had a great experience in both occasions that I dealt with L &. I towing and recovery. Both service technicians were professional, kind, and knowledgeable, polite and friendly! And also timely! I didn’t have to wait for hours, they were there quick, fast and in a hurry! No surliness or growling with these guys, named Steven and Matt! And even the dispatcher, after learning that I have used them previously, gave me the amended price match that he used only for a contracted business partner! I am grateful and more than happy with this company and would happily recommend them and their services!
Great communication with dispatcher before the tow. The driver then called 2x to update location and arrival time! Reasonable price! Will use again if needed.
L & I provided excellent customer service while transporting my vehicle! The driver was friendly and cleaned off the passenger seat for me to be comfortable! Pricing was comparable to their competitors but the initial phone call was pleasant, so I went with them.
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