What clients say about O'Reilly Auto Parts in Mountain Grove (MO)
I went in there for an air filter was charged 10.99 plus $1.00 tax. The air filter did not fit so I ordered an air filter and they deducted 10.99 and not the sales tax. Being a RETIRED ACCOUNTANT I then pointed out the mistake (the whole mfering dollar) and 2 people couldn't figure it out. The "manager" who looked 23 yrs old was like duh! Whatever not like the dollar gonna break me but own up to your mistakes and check your slips.
Every time I go there for parts I have to push them to tell me the range in price for parts. They always quite me the highest part and usually imply that the only part they have is the most expensive part . This does not happen to my male friends or relatives . So ladies if you want an honest quote on vehicle parts or really any kind of intelligent information about your vehicle I recommend going to a different parts store. Sexist and derogatory.
I went to Oriley’s there in Mountain grove mo to get a headlight and have them pop it in for me. The guy came out and told me they couldn’t do it cause had to take off a whole cover. So my husband went to o’Riley’s in Springfield and the guy could do it without taking off the cover. Took 5 min. So don’t go to the O’Riley’s in mountain grove cause the young guy there does not know what he is talking about. I had a feeling he didn’t know how to do it.
Service was great 👍
Your company is going to be caught for price gouging, along with other retail companies. Note even the federal government came down on Exxon, over $91 million in profits this last year.
Note the force of cheaper gas. The gouging throughout is way more than enough to cover fuel cost and salaries.
As a Marine, I am not proud of our people being taken advantage off. As a person with a business degree, I don't participate, in the unethical application to our society.
God bless
Had a battery problem and I stopped in and the Man behind the counter was right on it got my jeep fixed up and problem solved very helpful and friendly service here
I hate to talk bad about anybody, but usually the store has been pretty good, however today I must have been in there about 30 minutes waiting at the counter for a tie rod end. I eventually did get the correct one but one guy asked me several times what side it was and I answered each time what side it was. I mean it was at least 10 times, then eventually another guy finally took over and got me the wrong one and then got me the correct one afterwards. But eventually insulted me for not knowing exactly the diameter of the tie rod end as there was two different sizes. Don't know if he was insulting me or if he was insulting the other guy, pretty sure he was insulting me because the size I told him and that I wasn't completely sure what diameter it was at is I had not measured it but was eyeballing it. They did look pretty busy and there was about five guys inline as well who had been waiting almost as long. Some of the guys at the computers were taking absolutely forever and chit-chatting a bit. Like I said, I don't like to talk bad about anybody and I eventually did get the right part even though I had told them the night before that if they could set it aside I would be coming by to pick it up that night, ended up not being able to make it until this morning but I still don't know why it took 30 minutes to find it. I just think things could have been better today without some of the attitude, not that I can't handle a slight insult like that, he just said he didn't know why they didn't teach kids these days how to read numbers. Lol. I mean, I do agree with him but not something he needed to say to me as he didn't know if I measured it or not. Not planning on saying any names of the guys who they were, I'm sure it doesn't happen too often but was thoroughly disappointed today. Other than that, hope you all their keep up the work and just know that none of the customers are trying to burn up your time and be ignorant, but that's why people go to the parts store a lot of the time. After all the billboard on the back says you all are the parts professionals. Lol. Have a wonderful day.
They are getting five stars because they really saved my bacon. My battery died and I was in a tough spot needing it replaced. The guys were friendly, installed my new battery at a good price, and recycled the old one.
I had trouble starting my car for a few days, so Tuesday I bought a battery, but it was still difficult to start my car on Wednesday. O'Reilly's tested my alternator. Whew, I needed a new one. I got it installed on Thursday. Friday my car was still kind of slow to start, so I asked O'Reilly's to retest my battery and alternator. They immediately did it, both testing just fine.
Not only did they humor me, and give me peace of mind about driving my car, but when I asked him to wait and not close the hood because I should probably add coolant? He waited by my car, checked and added coolant for me. (I had some in my car).
Thanks O'Reilly's!
Unbelievably good service at this store! Greg in particular went the extra mile for me, but the whole staff, Travis, Brandon, and Matthew were incredibly helpful.
I love this oriellys, bigger selection than average and most of these guys are experienced enough to help you track down a part and always willing to help. Even the people i know who don't like oriellys don't mind going to this one
Fantastic customer service with employees who go above and beyond! We blew a radiator hose on the highway, Robert and Jeremy got our parts and delivered them to us on the shoulder of the highway.
Have been getting wrong parts 75% of the time even after giving all the correct vehicle information regardless if my mechanic or I call. Have not had any problems with bumper to bumper other than having to wait till the next day or them being closed on Sunday but I'd rather wait a day and get the correct part the first time.
Had all my detailing needs under one roof. Staff was super friendly and fun. It was snowing out, and they went out of their way to help a trucker that was troubleshooting for another disabled driver.
Fast, friendly and helpful. I had a turn signal gobout and they had the tools to help me. I was up and out in no time at all. The only auto store I'll shop. EVER.
They usually have what you're looking for, or they can always order it. Some stuff seems a little high, but when you need and can't wait, then it's worth it. All around a good place to spend your hard earned dollars.
Employees are awesome .. very helpful and polite. They also know where needed items are located in store and how to look up parts ect. And get us on our way quickly. They option to borrow a tool in a pinch is a life saver! Thank you
Man this is a great store. The guys that work behind the counter are about as good as they get. Always freindly very helpful and truly looking out for your best instrist. I spend thousands of dollars there every year. And I'm satisfied to the last cent...
Had to replace my battery and the gentleman that was working did it with a smile on his face, even though I know it wasn't his favorite thing to do!! Great customer service!!
I cannot say enough good stuff about O'Reilly's. They are always helpful. When our truck broke down in walmart parking lot, they came to pickup my husband to buy the part (starter), then dropped him off with the part and tools and returned twice with other tools when original tools weren't correct size. They bent over backwards to help us during this difficult situation. I highly recommend them to anyone.
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