I rarely take the time to leave reviews, but I feel this needs to be shared for anyone considering taking their vehicle here.
Neither of my vehicles had issues until I brought them to this shop. After an oil change, my Mazda came home leaking oil badly because the dipstick was not put back in properly. The skid plate was also missing, and my magnetic drain plug had been replaced with a non-magnetic one without my knowledge.
My GMC never had an oil leak before bringing it to Graham’s for an oil change. Afterward, I ended up needing both oil pans replaced. My warranty company even stated that their labor rates were the highest they have ever seen and only covered part of the cost, leaving me to pay a significant amount out of pocket beyond my deductible.
To make matters worse, they held onto the check from my warranty company for weeks and then claimed they had just received it and hadn’t cashed it yet—despite the warranty company confirming it had already been cashed weeks prior.
The staff is nice, but based on my experience, I would strongly caution others. Be aware of potential issues and unusually high labor costs.
I highly recommend Graham's Auto. I've been to them a few times now and each time they're professional, friendly and fix the problem efficiently and in a timely manner.
Had an unexpected day off and needed to get my vehicle fixed. Called early in the morning and they didn’t hesitate to help out. They made arrangements to get me in, fixed, and back on the road. Most other places I called said bring it in and they will do their best. Can’t thank them enough!!!!
Timely and excellent service. I was treated extremely nice from the receptionist, manager, and technician. Strongly encourage others to take advantage of this wonderful addition to our town.
Tori Shawn and Eli did an excellent job replaced rear rotors and pads and had us back on the road to Minnesota within 1 hour. Will recommend you to anyone traveling through Scott city.
I had excellent service from start to finish. Very knowledgeable staff were able to help me understand the problems with my car . It was repaired with in 2 days. And it was affordable. I understood the cost . All staff were very pleasant!! Thank you for your service. I would recommend Grahams auto to others in need of car service.
Shari at Graham Auto is absolutely amazing! From the moment I walked in, she made the entire process smooth, stress-free, and even enjoyable. She was incredibly knowledgeable, honest, and genuinely cared about helping me find exactly what I needed. Her professionalism and friendly attitude made a huge difference. If you’re looking for someone who truly goes above and beyond, ask for Shari—you won’t be disappointed! Highly recommend Graham Auto thanks to her!
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