What clients say about Twin City Auto and Towing LLC in Scott City (MO)
Excellent service I called it 4:30 in the morning and he showed up within an hour and I was out and rolling in 15 minutes. Highly recommend these guys.
$750 for 3 minute job! My driver got stuck on the side of the road delivering a solar panels, he needed a 4 feet pull and for that they charged us $750!. The workers there know exactly who to call they developed a business to rip people off.
We had a complicated situation with a 53' trailer whose cross members broke and was refused by the receiver. There were a lot of moving parts with the receiver, customer, driver, and broker all involved, and the freight needed to be transloaded and redelivered.
Dustin arrived on-site within the hour, but because the driver abandoned the trailer another tow company had already been called. Despite the confusion, Dustin was understanding and didn’t charge us for the misunderstanding. Later, when the other company couldn’t complete the transload (they didn’t have the right forklift), Dustin stepped in, recovered the trailer, handled the transload, and redelivered.
Even when the first delivery attempt failed due to a broker scheduling error, Dustin stayed patient, communicated clearly, and kept a positive attitude. He redelivered again, working from 9 AM to 3 PM to get it done. The entire ordeal stretched over a week and a half, and throughout it all, Dustin remained professional, reliable, and helpful.
I truly commend Dustin and Twin City Auto & Towing for their professionalism, patience, and excellent service. Highly recommended.
No communication. Didn't really fix my problem, but also didn't charge me much for what was addressed. Maybe the shop was just really busy.
Pretty cool gaurd turkey on the lot!
Great experience here. One of my truck drivers was on the side of the freeway with a broken fuel line. Called and talked to dispatcher and they connected me with the tow truck driver. Fair pricing and easy to work with. Would highly recommend !
I cannot say enough great things! Called in a pinch, responded quickly! Went out of their way. After coming to jump start my vehicle, offered to order a new battery. Spoke with Ashley, she ordered a new battery, got it same day and even offered to drive to my work to put it on in the snow so I would be confident my car would start leaving work and in the morning. Kind, quick, and accommodating when they didn’t have to be! Recommend to anyone!
They changed the motor in my dodge charger pretty quick. Great customer service and team. I’ll definitely be sending all my vehicles there and recommend to others.
Worst company around. Rude and honestly have no clue what they are talking about. They would rather try to con you out of your vehicle then fix it. Told me that I would have to pay a couple grand to get my truck fixed and within 3 days of me having it back I had it up and running like a champ. Only decent company around this area has to be Midwest , nicest guys I have ever met.
They said my charger isn’t fixable that it had electrical problems and also engine problems, yes it had engine problems but they said it’ll cost me well over a couple grand to fix. They said they put a new battery in to make sure it wasn’t just the battery and said that it’s not the battery it’s electrical problems but guess what, spent $200, shot the water out of my engine, got the rest of the water out, changed the oil and oil filter, charged up the battery and cranked her up and fired right up. smh, they offered me $500 for my charger. this company is sad. but i do thank them for not charging me a lot fee
Top notch company , many thanks for the trailer recovery you did for me , amazing service , kept me informed as I am in another state , absolutely amazing company Thank you Dustin for all you did for me , he and his guy came in like a freight train and were gone in under 10 minutes thats professionalism at its finest
On 1-25-23 our son was driving to Memphis for his Marine Reserve Training weekend. About 4:30 pm he called to say he had a tire blow out, did not have a spare & was stranded. That day had seen some bad weather in the area he was in. I called several tow companies, but all of them were too busy. Finally I reached a tow company (Central Roadside Inc) that said they could get him within an hour. Long story short, 4 hours later, no one had shown up. The tow company couldn't even get an answer from their tow driver. I canceled their service & started at the beginning. I called Scott Co. Sheriff's Office & they recommended Twin City. They were amazing. They asked for our son's number so they could make contact with him personally. I asked them if they could recommend a hotel nearby that our son could walk to. They said they would drop him off at the hotel & pick him up again in the morning. When I asked about a tire place, they said they could do that as well. My son drives a BMW so of course his tires are little less common to find. Twin City said they had a place they used regularly. They would get the tire in the morning, install it & pick him up from the hotel. WHAT? Is it possible to give MORE than 5 stars. I asked them how they wanted me to pay that night. They said they'd call me in the morning after they got our son taken care of & on the road & I could pay then. WHAT? Trusting someone in this day & age. Anyway, they did all that & it was still less than what the original tow company was charging just to tow. JEEZ! I can't say enough about the courtesy & service they provided that night. My son got home after his trip & told us how 'cool' those guys were. They were like Duck Dynasty meets Off-Road Truckers good ole boys. That's a compliment by the way. He said their trucks were in excellent shape & they had a good shop where they did the work. Wish I could do more than give you guys a 5-star review. Thanks for everything.
The mechanic was excellent highly recommended!!!! Very friendly mechanic go stop in Scott city!!!! 100 E main street !!! He will get you back on the road!!!! 10 stars in my book!!! Even treated him to lunch!!! Thank you again!!! Todd Pagano with the water truck!!
Had a engine swapped on a 2010 Expedition. I was quoted a price of $1500, when the job was finished I was charged an additional $800 because they had to swap out the oil pan, timing cover and gaskets water pump, and exhaust bolts. My wife picked up the vehicle and drove it 60 miles when the new serpentine belt shredded. I called twin cities and the man said they would tow it back and fix it. When I checked the next day the man said the timing cover was wrong and wasn't sure why it was changed. When the Expedition was done. I was informed that I owed $190 for this repair, which was thier fault!! After picking it up my wife made it to the interstate where it started missing out and shaking, ended up being a coil pack went bad, imagine that. We will never use this place again for any reason.hust wish I had read the reviews first. The $190 chsrge was NOT fair, the timing cover should Not have been changed because you out the old one back on! Your mistake not mine! And the motor Was right for that vehicle only in your world are you an honest business
I had Twin City towed my vehicle from Arkansas after the transmission went out in October. They had it for a month, put a used transmission in with a 3month warranty. That transmission constantly slipped, had torque converter issues and would shut down requiring a tow. Vehicle was dropped back 3-4 times, once even towed. My vehicle sat at their lot for months, with no phone calls from the shop, Rarely you can get answers when you call shop, just the "I'll have him call you back." But they they did me a "favor", by covering the cost of the replacement transmission, because the 3month warranty passed while it sat at there shop waiting on them to troubleshoot.. In May they stated it is done and ready to be picked up. 30minutes of driving lost overdrive, shifts late. Took it to another shop because after 7 months and $4k, it was apparent Twin City was not capable. But as they stated "That's the gamble with a used transmission"
We were blessed to break down near Twin City Auto! I highly recommend this place and the people there are super helpful and honest with great rates and good resources! Our bill was surprisingly low for the service performed and the owner and manager were really just good people that were just wanting to help! We even had lunch together a the local mom and pop diner! I was truly blessed to make their acquaintance! Definitely go there!
I personal have used this company for years. I have used the towing, the auto body shop, and the machine's. I just had my son's transmission rebuilt there and they where all very helpful through the whole process. Carmon Jackson and Ken let us know every step. If ken doesn't think its right they will work on it till it satisfies them as well as the customers. I have used the machine's for more then one repair. They are always very quick to get it in, If they can't do it that day then they will let you know. I have learned to be very patient because at any shop you talk your vehicles to know days getting parts in is the slow process. Once again Carmon, Dusty, Ashley will keep and has kept me updated.
My personal care in there right now being painted. I dropped it off on May 5, 2021 at 1:00 and I got a call yesterday it will be done. There was a lot of damage to fix and Dusty & Corey have been working very hard on it.
So Thankful for Twin City!! Helps when the owners are VERY much involved and knows exactly what's going on with there business. Small talk helps and being patient.
After sitting at their shop for 6 months I had to get my truck back and do repairs myself. Part taken off and misplaced, lied to, kept putting other jobs in front of me, lost wages, and will be lucky if this doesn't put me out of business. My truck is how I earn a living.
While traveling home several hours our alternator went out on a Saturday night. We stayed in a hotel and tried for hours on Sunday to get a car hauler/wrecker to get us the final 3.5 hours home. After first speaking to Carmon I was very pleased. Extremely polite & helpful. When I was informed by AAA that they would only cover the first 100 miles of our tow and then we would have to pay $500 for the reminder, we had no issues with this. We had been stuck for 24 hours at this point and I desperately needed to get my children home, not to mention by dad had drove 3.5 hours to try and help us. Carmon called back and informed us that the tow would cost $480 & that he would just change our alternator for us for the same cost because they didn't want to drive the 4 hours to tow us. My dad declined this stating it was already evening and we really needed to get home, that we could deal with the mechanical issue another day. At this time Carmon's entire attitude and demeanor changed, he was clearly unhappy with our decision but stated they were 20 miles away but it would take an hour to get here. 1.5 hours later we received a call from AAA dispatch that Twin City Towing was now unavailable due to come and they were redirecting us to another wrecker. After traveling 8 hours, breaking down, being stuck in an unknown city with 3 very tired and wreckless children I was extremely upset and disappointed in the way this company chose to react and back out because we opted to not do what they wanted. Why offer long distance towing or accept the call in the first place to only back out when the customer doesn't do what you want them to? Even though we were gladly okay with paying to tow it the whole way home... Extremely disappointing, unprofessional & upsetting.
I was happy with the tow. But the mechanic work is different they changed my radiator and three or four days later I have the same problem and when it got hot this time I am afraid it may have messed up my motor now I have got to get it now I have to get it towed again and hope and pray for the best.
My husband was in a wreck where an elder side swiped him, we called Twin City and they where there in mins to come pick my Tahoe up. We had them do the body work on it and it was done in a timely manner and was done with great quality. You can not even tell the car was damaged. Twin City let me know what was going on with the vehicle while it was under there care and the insurance. I felt very safe with them. They have a huge lot where camera are on it at all hours of the night. Over all it was a great experience for us.
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