What clients say about O'Reilly Auto Parts in De Soto (MO)
They didn't have $130 to refund me for a part I didn't need that's ridiculous that a store didn't have a that...dear O'Reilly auto parts I will no longer be shopping at your stores if your employees are to lazy to run to the bank a stock their teal! I carry cash and will continue to do so..
Went in on 12/2/25 for a wiper blade replacement. The assistant manager Jeff and employee Steve was unprofessional in so many ways. They treated me with disrespect, very degrading because I was a woman , rolling eyes, and deep sighs because I needed help with my wiper blade replacement. He broke the new wiper blade twice when trying to install it and threw it on the ground cause he was upset he actually had to work. Even was cussing!! I even offered to go somewhere else, and I probably should have just walked out. Because he obviously didn’t know what he was doing and to be an assistant manager, that’s scary can’t install wipers. But Website says they will install wipers for free when the blade is purchased from the store. I have only lived in Desoto a few months. But this is by far the worst experience from an O’Reillys I’ve been too
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Went here today bc someone told me they had touch-up paint. The two employees were standing there with nothing to do. I asked if they had touch-up paint the color of my car. The one guy told me yeah in aisle 5. I didn't know what I was looking for. They didn't offer to help me at all. Just it's down that aisle. Lazy people.It was not the first time I've been there and recieved no help. They just look at you. Poor customer service.
Had in stock what we needed and still better service then the Pevely location. If you cannot make it to the Crystal City location I would recommend this location.
O'Reilly is the place I go for auto parts if the price is significantly better than the dealer. The quality of their parts have never let me down. And their service, regardless of what store you go to, is excellent. Just remember them being busy is a good thing.
Called to check on a pump I ordered, salesperson was extremely unprofessional, got cursed out and hung up on. For once I am happy a parts house screwed up an order. Now I never have to give this location another penny. Apparently I did no pay the shipping up front. I was never informed I needed to since I called over the phone and the original sales person said they would have it in 2-3 days. I thought we were good to go.. if I would have known they were ordering it 3rd party I would have just done that myself. What a cluster. Lessson learned. Never do business there again.
Needed a hydraulic hose, took me 5 trips there for them to get the hose made correctly, then charged 90.00 for a 6' 1/4" hose.....seemed a too high to me.... not to mention the return trips after they made it wrong, BUT they were nice enough to not charge me for remaking the hose after they made it wrong twice, and then told me, how nice they were for not charging me, but 5 trips and 2 hoses later they finally got it figured out!!
The staff was helpful and the store was clean however the pricing was a little steep for me. They had what I needed in stock but it was 20-25 dollars more than AutoZone and Wal-Mart.
Guys there are awesome! They are very helpful and are very kind. I have never seen anything like this at any other store facility restaurant text etc... Thank you O'Reilly employees! Way to go!!!
David was great help with finding what I needed, however it was not going to work for the application I needed. Dylan was also very helpful and patient trying to find what I needed but to no avail. O'Reilly does a great job of hiring people that want to be there and are fairly knowledgeable in the field.
I am a 67 year old woman with some health issues (which this young man knows nothing about me having) and I went to O'Reilly in DeSoto, Missouri to get a bulb for my brake light and not only did the worker (David) sell me the part, he also put it in for me! He was very polite! I wish everyone treated each other the way he treated me! I will definitely continue to trade at this store! I can't thank him enough!
Stoped in to hopefully find a fix for our ford explorer. Donald helped me.. Explained what was going on and what I think I needed. In no time flat he walked me to the exact thing I needed.. Down to earth and friendly. And it fixed my issue. Up and running.. If your in the need for auto parts and your in the area stop in and see donald or one of the other guys they will get you what you need... A+++
I needed 2 rotors resurfaced. I called ahead and they said they do it and it would be 15 dollars. I asked "Is that for both?" She replied yes. I verified and asked "So that's $15 total?" Once again, yes. When I dropped them off, I once again verified that's its $15 for both and was told yes. An hour later I came back and they charged me $30 for the two of them. It's a total bait-and-switch shop. I could have replaced them for $20 each. I'll never be back and neither should you.
Sold me the wrong part and my vehicle being disabled and no way to take the part back wouldn't take any measures to replace the item. Told me to hold it until I could make it back to return it. Jeep still disabled and no way to return the part. Not a happy customer and will never return to another O'Reilly's store again.
The employees are awesome and helpful, we ran into an issue with warranty brakes and they took care of it no problems. I’ll definitely be getting all my parts from there!
Today was the first time I went inside this establishment to do business, the man that helped me knew everything I needed to know and everything on how to help me get when I needed done. Great place!
No communication drop batteries off to be charge called later and no one knew what was going I explained I dropped two batteries off and the second one need to be charged hour went by and they still didn't put it on charger like he said
I took a battery in to charge . It took them 2 days to locate my battery that turned out the employee over charged it and exploded my battery. They finally replaced my battery after I came in and argued with every employee there they even called me a lier and claimed I never dropped my battery off. Finally after a manager viewed security footage they figured out they were in fact at fault...if I could rate zero stars I would. Also AutoZone parts cost less and have the same replacement guarantee
Always have a good experience when I go to DeSoto O'Reilly's. Staff is friendly and service is quick, however it's usually busy in there on weekends though. Prices are fair with a large selection.
They never have anything in stock.. always have to order... Hello how can I help you!
Yes I need some brake pads... okay I can have them in by tomorrow evening.. ..okay what about a radiator cap..
Yeah we don't have it in stock. But we can have it by monday.... they call themselves a part store.. more like a walk in to order store.. don't waist your time stopping here.. they don't have it.
Very helpful, the employees always do their best to help. They do great when your working on a regular vehicle but struggle if you need anything for a custom application. Other than that it's my go to part store.
Had a check engine light come on. I was next door to an Auto Zone so I had them check it out. They hooked up reader but it wouldn't connect. Was told that there was a problem in the cable. Nice guy's, they tried. So I went to O'Reilly in Desoto. They hooked up their reader and it gave the same diagnosis. But their employee went the extra mile and figured out that a bad fuse to the lighter was causing the problem. Problem solved. Many thanks to Brian!! I hope that management realizes what an asset to the company that he is.
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