RPM Towing & Recovery LLC in
Springfield (MO)

Hate to hear a local business would take advantage of locals in downtown Springfield. Evidently they have a revenue-sharing or financial arrangement with the owner of a Springfield business/parking lot owner. $365 tow later and 30 minute ($20 uber) we did get our car out. Sounds like there were 18 others the same evening dealing with the same issue. Shady way to do business if you ask me. They seemed to think the whole situation was pretty funny!

My apartment complex had this company tow my car without warning me that my parking pass had expired. My sticker said 2024-2025, but my apartment addendum clarified that the pass was good until June of 2026 since I had just very recently gotten it. Regardless, it is not this towing company's fault; they are just doing their job. However, when I went to go pay $330 to get my car back, they asked me jokingly if I forgot to renew, when I explained that I hadn't forgotten, just miscommunication, they argued and interrupted me multiple times before they had us go look at my sticker to prove it said 2025 on it, then proceeded to say that wasn't on him, which I fully understood and had already clarified that I was going to talk to my apartment complex. I don't think he intended to be rude, but I think this company needs to be more considerate that some people are having a really horrible day and just want to scrape up the last of their money to get their car and go without arguing over a sticker.

My husband broke down the day after Christmas. RPM was dispatched and within 21 minutes Dustin was there to help! Quick response, so friendly, highly recommend! Thank you for everything!

You don’t want to get towed by them, not only is it hard to locate your car because they don’t leave anything, they will come in a wave and take several cars at a time while their employees laugh and have a shindig, because they don’t leave anything you have to catch them in the act to receive a number. Then you have to drive to Stratford, if they tow your from Springfield. Then they will charge $315+, for having your car less than 30 minutes, I understand not their fault or problem that I was towed. I asked for a itemized receipt and was denied and just had to pay, doing a little research they where taken to small claims court in 2023 by a mother left stranded with a small child in the dark downtown. They were a no show and didn’t really care.

Lolololololololol towed my car while I was at an event, but didn't have signs posted at every entrance (conveniently the entrance we drove through), dented and scratched it up, laughed when confronted and asked for pictures. Turns out, I have the time and patience to fight this unethical business practice
I'd like to note that I would take full responsibility had signs been visible and posted at every entrance, but they weren't. It's a shady business practice that charges people $350 to get their car back the week before Christmas. Hilarious.

$350 because they can't be bothered to have lots in downtown Springfield clearly labeled. If the sign looks like a street sign, ya think it might confuse out of towners?

But of course that's the point. Good customer service but that is moot given the cost of the thievery

Very good service towing a 20’ shipping container about 70 miles. Affordable price and the driver did excellent at placing it on our pad.

RPM Towing moved a 40' storage container for me and did a great job. They dropped it exactly where I wanted it with no damage. I will be using them again.

SCAM - EXPECT TO PAY $300 TO GET YOUR CAR BACK IF TOWED IN FREE PARKING LOT

Absolute worst. Parked in a lot in North Springfield for a show, which advertised itself as free and had parking times that fit our range. Only parked there for 2 hours, came back, everyone’s car was gone. There was a lot of other people from the same show that misunderstood the signs and had their vehicles towed too. The worst part? We got charged $300 to get the car back!!

Unfair and predatory. My friend (as well as a lot of other people) parked in an area that said “free parking” and was towed after being there for 2 hours. $300. When we got to the towering company, there were Ubers following behind from other victims falling for this predatory trap .

On 10/24/25 Your company denied My tow! Your driver said it had a fuel leak! And told me to call the fire department so the could drain my tank and tow it for FREE! I GUESS HE THINKS WOMEN ARE STUPID! You didn't have a problem billing Usaa!! By the way it was an oil leak! Sergio"s Tow Company is the Best!

Thanks for leaving me and my son stranded on the roadside for 2 hours after a crash in OKC! You showed up quickly, then even waited 15 minutes for us to file a claim to correct the tow type we were requesting, but couldn't manage to wait the last 5 without driving off even though my insurance claims department and roadside BOTH SPOKE TO YOU ON SPEAKERPHONE IN PERSON.
You refused because your app wouldn't show you the right status or request. You spent more time looking at your phone or arguing with your boss than you did actually taking any care for us whatsoever. You mentioned at least 3 or 4 times that you "work with the police" - I'm SO impressed. That's SO relevant.
Funny how the next company that showed up STOPPED, GOT OUT OF THE TRUCK, AND IMMEDIATELY STARTED HOOKING US UP.
Absolutely terrible customer service, impatient, rude driver of yours was eager to leave me and get to another call like he was running a freaking towtruck Uber-like racket (which his boss clearly is.)
Have some damn humanity, sheesh. I'm sorry to have inconvenienced you by trying to give you my business. You're better off punching yourself in the face than requesting RPM towing.

We were very impressed with this towing service. VERY professional, and helpful. Dustin definitely went out of his way to help us. We appreciate him and the towing service. We will certainly call on them if we ever need help again.

This company has always done a wonderful job taking care of our trucks when we have needed them. Jason has been great to work with, along with his drivers. We will refer them and continue to do business with them in the future. Packers Distributing Company, Inc.

I was in Springfield for work and my truck broke down. The driver was prompt, less expensive than other tow companies. The driver made some phone calls helped me find a shop that would be able to get the repairs done same day. He went above and beyond and saved my trip.

These guys are awesome cheapest in town. I was broke down they were very transparent both of there trucks were out of state so I had to wait until the afternoon, but it was well worth it. It was only a 4 mile trip to the mechanic but they towed my Bobtail and came back for the trailer and did not charge me any extra. Big Boy was already trying to charge $400 more dollars from the beginning and I'm sure if they had to go back and get the trailer a 4 mile tow would have been more than $1000. So thank you RPM you guys are awesome

Well as having to use this kind of service your not having the best kind of day usually anyway... They was recommended by a friend to me. This was gonna be a 60+ mile trip one way loaded and the same unloaded. But to my discovery when I got to the repair shop both my front axle boots were damaged. I tried calling them to resolve the issue. But they have never returned my calls. I've been putting off this review bc I was hoping they were just busy. I know for a fact they weren't damaged before he picked it up because at the Dodge dealership I had crawled under my truck. And Corwin Dodge had just done a 4 wheel alignment and they had no recollection of that issue.. I know accidents happen, but we as a customer I would have liked the respect of a call back and discussed what was going on.

Absolutely the BEST EXPERIENCE in a bad situation!! I blew out my back tire on my 98 Honda Valkyrie on a long 4,000 mile trip from Indiana to Sturgis, SD...and on the way home back through MO...BAM! We were stranded on I-44, and these guys were there quickly, and treated my motorcycle with extreme care! They even helped me find the best shop to fix the bike locally, and helped us find a motel for the night...even kept my bike in a safe location under lock & key so it wouldn't get stolen! This is more than just a towing company, they were angels in a great time of NEED!!
HIGHLY RECOMMEND!!!

Albe( I probably miss spelling his name) helped me.He was very professional and great humor. Had my car back home in no time!!

Are overprice and rude not to mention will take advantage of you. I called to getting paperwork for my 20 ft trailer so my insurance would cover it because they tried charging me $1000 for it and when I heard the price and I explained how that was unreasonable and to make the price reasonable and the guy refused and used name calling and said it was not his problem and that we would have to pay it in cash I told him that not right and found out they also cut my locks on it to so will be sueing over that as well as filed a case with the ada

Great company!! When I was the GM for YOTO, RPM was a fantastic company and hadn't used them for a few years, today I had a tow emergency and DJ was the towing expert that showed up, he was a great human to deal with considering my past experiences with Finley River James River towing. keep up the good work!!

Absolutely phenomenal service. They are fast and professional. I own a few less than reliable older vehicles that sometimes leave me walking. And every time I've called RPM they sent someone right away. From low clearance sports cars to 4x4s they've towed all of mine safely and for a fair rate. They're the only towing service in my contacts. I travel anywhere with confidence. Thanks RPM

They went above and beyond to get my 69 GMC to a truck show and back home! Very professional and absolutely awesome people! Jason and Wes are the absolute best!!!

AVOID THIS PLACE!!! RPM towed my car, they used wheel dollys, and scratched all 4 wheels in the process. When I called, they said to text them pictures, and they would have David call me back. Two weeks went by no calls. I texted the number I sent the pictures to, and they said they would have David get with me again. He asked which wheels and vehicle it was to confirm everything. In the pictures, it is obvious that there are identical scratches on all four wheels. Two more weeks have passed, and still no calls. I have left multiple messages for the owner, Jason Turner. He never would return my call. I am a business owner myself. I am amazed at how awful this place is run and how uncaring the owner is to help customers. I would never use RPM for any reason.

Our driver, Tyler, was amazingly helpful and very friendly! My 6 year old has autism and loves tow trucks. Our driver included him in the whole process and made my son's day! They were extremely prompt, professional, and communicated well. I highly recommend RPM!

I called RPM TOWING my semi truck broke down side on the road Dustin was the guy who responded the phone and after 30 min Jesse arrived and he knows exactly what's he's doing he has good experience and he's friendly guy, super cool, Definitely I recommended RPM towing is the best on Springfield Missouri Area thanks for the quick service guys.

RPM towing is the worst, the illegally towed my vehicle from a gas station 2 hours after it was parked the gas station headquarters and corporate office have no record of their store calling about my car to be towed then try to charge me 340 to get it out a day and a half later because I questioned them about their integrity of business, the man cussed me over the phone. My husband called and talked them down on price to release it and when I went to pick up my car the right passenger side bumper was partially torn off and fender dented in. My car had no major damage before now it barely starts their is knocking from my engine and my front sway bar and links are busted... They are mouthy and rude and think they can get away with doing this to good people and getting away with it is outstanding and they deny any responsibility. I've contacted the better Business bureau about this they have yet to answer any messages from the better Business bureau about a resolution all I can say is good luck to anyone that falls prey under their BS