Their return /exchange policies are terrible they're a nationwide company there is no reason in the world that I should be able to buy it at one store and return it to another I would leave negative Stars if I pray
Prices too high, rude employees all the way around, bad attitudes and don’t care to be kind. Not thorough in transactions. Go to Winner road instead!!!!! Skinny red headed guy needs an attitude adjustment.
prices are a little high, especially when they nickel and dime you for everything. steer clear from the dude that looks like temu jimmy from yellowstone that works there. he seems more concerned his pipe in back is getting cold rather than helping/ providing good customer service
The part of this business that buys junk cars is sketchy. I sold my car to them two years ago (2023) and I was just notified by Jackson county that the car is registered and tagged in my name for 2025. I will be reporting this to the attorney general of the state of Missouri as well as KCPD for fraud and also letting the DMV know.
PRICES TOO HIGH!!!
Just left Picknpull Truman road Kansas City Missouri; be advised look at the price for what your looking for new on EBay before buying used at Picknpull locations; a guy before me $50 for a rear view mirror (he left it)…
I took window switches out of my pocket to not steal… $15 each ($15 new on eBay) a gauge cluster $50, for 30 day warranty you pay extra. Self service was never this high.
Another option is checking prices of the item you’re intending to purchase, but The item doesn’t come up in their website odd.
Typical junkyard. They have a pretty good selection. They don’t play around when it comes to shoplifting, they’re very thorough. They check through everyone’s belongings and assume everyone’s trying to steal. I don’t blame them, I don’t believe it’s personal. I’ve noticed over the years it seems like more and more people are pretty dishonest, running little scams and lying, so I get why they staff are the way they are. It’s a junkyard, so don’t expect them to nurture or coddle people. but on the other hand, that’s pretty much how it is in the real working world and you just have to grow up and get your business taken care of. Bring him a dozen donuts and make their day.
Staff are rude always rude, they’ll argue about type of part and charge you for the most expensive in the category and they haven’t updated their operating times. In the past year they have easily wasted my time and money. Better off purchasing from eBay.
I really don't recommend going there because they should change the staff. The Mexican woman treats people very badly, and she hasn't only done it to me; she's done it to several people. She makes inappropriate comments, like accusing people of trying to steal. There was a man who came in, but to get the part he needed, he needed another tool. He went back to his car to get the tool, and the woman acted like he was trying to steal something, and that's just not right. It's awful to be treated so badly, and in my experience, I went in for a part, but I didn't find it, and she said that if I came back in, she wouldn't let me in again just because I didn't buy anything. Besides, I'm not going to buy something I don't need, and I actually have a lot of cars to repair, but honestly, I'm never going back there again unless they change the staff.
-5 starts place! The staff are realy rude and problematic, especially the african american lady at the front reception. I barely seen such people in a store this rude and mean! They would bring this company down I think if they stay working there...
If they have your part, they’ll overcharge you just because, used to be a affordable option, now your better off paying store prices for a brand new part instead of one from a car with 200k on it
Very rude and unhelpful I walked in there just to get a mirror and while I was waiting to check and see if they had the vehicle I was looking for, I went and looked at the tires that are on the racks and the mexican lady up front told me I had go sign in. Just to look at some tires I wasn’t going in the yard yet because I wanted to see if they had the vehicle im looking for. so whatever I let it go and then when I do go and sign the white guy sales person basically let someone cut me in line when I was clearly there first. So I just left and took my business elsewhere the manager or something needs to check his employees because those people have some serious attitude problems. I like pick n pull but this is the only location I despise because everyone in there hates they’re job im done with this location you dont see stuff like that at All N 1
Horrible attitude people super rude and against all customer rules and laws in this place! They realy need to replace crew in this place! Some horribly wrong people work here. If pich n pull keep this people like that it will get less than 1 star for this place pretty soon! GoodlOck Pick N Pull !!
Been to all of the Kansas City locations and they’re all about the same set up kind of like a slumlord‘s pretty sad don’t understand how you’re charging brand new prices for parts that are on wrecked vehicles that we have to go out and pull ourselves you’re charging 24.99 for a side mirror assembly when I can order a brand new one for under 20 bucks sure you could say shipping and handling is gonna make it more, but at least I’ll have the guarantee that it’s brand new and I don’t have to go out and pull it myself make junk car parts affordable again. Y’all are a joke. Thank God for a wonderful place called rock auto I make sure to tell everyone to avoid any Pick N Pull location
So called today just to get a price on a radiator. Put me on hold for well past 5 minutes. I understand that you're busy and ALL but if you can't answer your phone for maybe a quick question I can take my business elsewhere. Wish I could make it a minus -1. I have people ask me All the time if there's one close and I always say yes to them. Sucks to be you
Talked to the staff; they arent very kind or helpful at answering my questions or explaining my questions. They get irritated easy when you ask them a question, when you're just trying to understand a price. I pulled a damaged part off which was less damaged then my original part on my car, since it had a huge dent and the dented spot was rusting; i asked for a discount because it wasn't a clean part. They said maybe 10% and brought the manager or whatever he was out; and he said "So what the part is damaged, its a salvage yard we sell junk, I know she offered a discount but you are not getting a discount on anything." Then I explained in the photos online the part had looked nice and clean but when I came to get it it was dented ( heavy damage dents like someone hit it ) and he refused to lower the price even though, it wasn't what the online pictures had shown. He wasn't nice, he had raised his voice towards me, and was very condescending. I get its a salvage yard but if the pictures online of it show a clean undamaged part, and I come to get it and its heavily damaged i dont want to pay 100$ for it. So I left and found none of the staff to be helpful; only rude- condescending and mean. Laughing at me and treating me like I was stupid, because I assume i am young and wear clean clothing. I dont typically go to a pick and pull. I didn't feel like I was treated very fair.
We went for a power steering pulley was actually laying on the ground where we took it off on a previous trip there so we didn't have to pull it off and we got two injectors of a different motor it's pretty convenient really although $15 a piece for old injectors sounds pricey but if you go to buy the new ones it's not
Supposedly the manager lady who wears an orange shirt is a liar and thief. The guy who signed me in went through my bag and seen the 2 older coil packs in my bag but only asked if I had torque or grinder which I didn’t so I went in to look for a throttle position sensor and 2 tail gate latches and went to check out and even went out the way to put the parts that came in my bag on top which was burnt up coil pack and a older O2 sensor from when I literally replaced last week but the manager proceeds to treat me like I’m a thief that’s trying to steal parts that already belong to me and then told me I would have to pay full price for what they list the part for which was over like 40 bucks on something that’s already MINE! Called KCMO police and they agreed with me but couldn’t do anything about it because of their fine print they make you sign WITHOUT READING because the line is so long. That woman is a joke and should be fired. Over half the signs are in Spanish and nothing was ever said to me other than not to have grinder or torch. So she basically stole my parts that I brought with me to compare to make sure I had the right one. This woman was disrespectful and wanted to treat me like I’m some criminal. If I was spainish I promise she wouldn’t of gave me the same hassle. She stole my parts and plus made me feel like a thief infront of whole store. EVEN AFTER THEY CHECKED MY BAG BEFORE GOING IN!!
Just not a big fan of the staff. When I checked in the guy was unhelpful and a bit rude. When I exited I saw the staff charging a poor man extra for a u nut on some leaf springs that was broken only because he couldn’t get it off. It seems like they always will accuse you of stealing and keep raising the price on you and your only choice is to pay since you already invested time in pulling the part. I may come back if I need a part from a car but for the most part I will avoid this yard.
This place has went so far downhill, they need to just close their doors! The manager is always accusing people of stealing and when she's wrong she doesn't even apologize to the customers. And what up with the price increase? Just spend a couple more dollars and buy your part brand new and you don't even have to remove it...just close your doors !
The employees at front desk are very slow during entry. They also do not know some of the parts. So they just pick in the computer. They charged us for a Quarter Glass when it should’ve been a vent glass. Small window came off of a four-door sedanToyota Corolla. If you ask them questions about the parts, they get rude. The parts are more expensive than other yards and they also charge very high environmental fee. This place is definitely not what it used to be.
Entrance fees at a salvage yard is strange at best, but charging an entrance fee and then finding out the one car you went to see doesn't exist is really poor! They even had a strait face when they said well "we told you it **might** be there"! I think they knew the car was gone. No refunds for their supposed mistake.
Very dark grungy and dirty entrance, confusing and unsanitary sign in process. Employees are short with you and not very helpful.
Yard is all rough gravel and very cluttered with old parts and trash all over the ground
Most of the inventory appears to be very old and well picked over cars or major collision damaged with very few usable parts to begin with.
Anything decent they put up for sale instead of putting it in the yard for parts, which is part of why their selection is so slim.
Will not waste my time again at this location.
Had a great experience walking around. We didn't find much for our Saab but came upon other stuff we were looking for. Plus to see the condition were truly a sight
Oh my God this is my first visit to pick n pull and surprised to see such a huge collection and I like the way they have kept cars in order... Yes you can find all your parts for cheaper.. I have checked every where else..
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