Welcome to Big O Tires, The Team You Trust®! Our legendary friendly service here in Kansas City, MO keeps our customers coming back for more! Early, late & weekend appointments available. Free alignment checks. Home to our namesake brand, Big O Tires, & the major brands you count on like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama. We bring you straight talk about tires, oil changes, brakes & suspension, A/C service, wipers, belt & hose replacements, new batteries, headlights, taillights. Don’t let the check engine light or a flat tire slow you down! Visit Big O Kansas City for honest, worry-free tire & auto service.
Hours not specified
What clients say about Big O Tires in North Kansas City (MO)
We have been loyal customers here for years. They are always the best! They are courteous and kind and understanding. Great quality work. We love the warranties that they offer on their labor and their parts. I have to give a special shout out to Mike because he is absolutely incredible! Thank you guys for all you do.
Other one thing I can say about them, is that they do not try to oversell you things. They seem to just do what you ask? 45 minutes turned into 2 hours. Could have explained why there were so many people under vehicle to do an oil change. Because Valvoline apparently rounded off the plug. It took almost 2 hours to get a new plug. They really don't like you to come back and question anything that you've done.
My elderly Father-in-law hit a curb and bent the wheel so my husband toke it to this store and asked if they could order a new wheel. Sean Harvey said bring it in and let me look at it. He looked at the wheel and said yeah we can bend back in place with no problem. In less than 10 minutes I had the wheel and tire with balance done and with no charge due to us being a past customer. Customer service was supreme. Honest and appreciated!
Gave me an estimate a week ago and told me how long it would take. The $$ was was spot on and they did not take as long as they estimated. Keep me informed at all stages. Very professional and personable.
10/1/2025 UPdate: I was contacted by someone from Big O Tires, they apologized and offered me a free oil change, I had already had my oil changed so they said I could use it on my next one. I will update this post again after that.
I wish zero stars were an option because that is what Big O Tires deserves.
I called their location, scheduled an appointment for an oil change at 1:00. I get there, check in, and an hour later leave. I guess the guy that was supposed to be doing my oil change is AWOL, they think he went on lunch.
At 1:45, I asked why my car still had not gotten in, he told me they had scheduled several appointments at 1:00 and some people had arrived early, I got to my appointment at 12:50, 10 minutes early.
This place is a joke.
10/1/2025 Update: the GM reached out to me and offered a free oil change. I will update my review after that appointment.
If there was 5 more stars ill definitely give it the team on Englewood ,,,,,, MIKE NEVER HAVES A NO FOR ANYONE AND ALWAYS GETS ANY TASK DONE WITH EXCELLENCE,,,,,, IVE NEVER DELT WITH A PERFECTIONIST SUCH AS HIM !!!! GREAT PERSON HANDS DOWN ,,,,,,,, FRONT DESK (SHAWN) ALWAYS GIVING THE BEST CUSTUMER SERVICE
These guys here take care of you for a reasonable price they get the job done right and they have good tires. this is my second vehicle at this location I've not had any issues here at all the times I have been here. They know what they are doing here. I got tires balance, rotation, a tire sensor. As well they took good care of me and was very informative about what needed to be fixed on my custom rims. If you ever have problems with your vehicle bring it here theses guys know what they are doing and they are honest. This is the smoothes my truck has ran on the road. I'll be coming back to this location for all my needs.
I purchased 4 tires and was charged $89.99 per tire , however the ad for this same tire was $79.99. I left the store and came right back after looking over my receipt and seeing the error. Spoke to Sean who was the person who I had been working with. He was very rude and condescending. Seems like he had a issue with me confronting the issue. Needless to say I did not receive my $40.00 back. He said he would alert the Manager because he couldn’t help me with this. I asked approximately how long for me to hear back from the manager. Sean stated I’m not him so I don’t know. I left and sent a email to the manager. Now awaiting response from the manager. Will update this review if anything changes. If not, will take the next step.
If Mike answers the phone you’re in luck. Great guy and will always get you taken care of and he will do it quickly!! Now if Sean answers you might as well hang up. Dude is rude to his customers and try’s to put words in your mouth. He’s also even more rude to his employees which are all amazing guys!! Definitely will only be coming here when Mike is working due to my experience with Sean being horrific!
They flat-out lied to me. I was told there were two people ahead of me and it wouldn’t take more than an hour. Over an hour later, I come back and—guess what, still ‘two people ahead of you.’ Their excuse? ‘We had people call out today.’ That’s not an excuse for lying to a customer’s face. Then, they refused to give me names or corporate’s number, which tells me they know exactly how bad their service is. Poor staffing is one thing, dishonesty and zero accountability is another. This place is a joke
They told me i had two people ahead of me, and it wouldnt take more than an hour, they Lied. I left and came back OVER an hour later and when asked they said "there are two people ahead of you"...still after over an hour? "We'll we had alot of people call out today" and then they refused to tell me anyone's names, or give me corporates number....their lack of employees does not constitute lying to your customers about the time they will be waiting.
I have had two experience at BIG O TIRES and both of them we're awesome good customer service great service in and out took great care of my truck kept me well informed about my truck and the extras that they do going above and beyond are super cool
Hot Saturday afternoon, middle of mowing and tire came off the rim. Called a few spots and no one could take it, guys at Big O on Englewood said to bring it on in and they'd give it a look. Got me in and got it sorted out real quick, great service and really appreciated the extra effort to get me out of a jam, hot, rain on the way, and mower sitting, tire-less, in the middle of my yard.
Noticed this location removed my engine cover, never replaced after a oil change, told they ordered a new one, had me to drive to location twice. , to replace it with an old cover, and staff used threatening behavior towards me, two men standing over a lady, just to replace a civer, and one refused to speak, making grunting noises to get my attention, check you car after service with them!
Big O Tires was able to get two tires mounted and balanced for my daughter's car with no problem. They were on time with the appointment and their service was good.
Drove from Indiana to KC and noticed a tire issue halway there. We limped it there and they were able to replace all 4 tires to get me back on the road. They even stayed late to make it happen. I totally recommend them. Very friendly and helpful. 5 star all the way!
Mike and Sean are great. I trust them and the mechanics here to accurately diagnose any problems with my car and to tell me honestly what services are needed. I also trust them with recommended maintenance for my car. Have been using this location ever since Big O Tires took it over and have never had a negative experience.
My first experience was from an emergency situation. Thank goodness no one was hurt. I received the BEST service. Everyone I was in contact with was courteous and they all really made me feel like everything was going to be okay. I have continued to reach out to them for service. They are my go-to place. I have referred family, friends, and even strangers (eavesdropping in elevators and grocery lines) and they tell me about their great experiences too. Except the strangers.
I went to the Big O Tires store on Englewood road in KCMO. They are absolutely amazing!! I want to especially commend Andrew, Miles, Mike and Shawn!! Great team and excellent service!! I highly recommend this store for your auto needs!!!
Ive been going here for years. Even when they are super busy they have managed to squeeze me in for a flat tire, multiple times. Always friendly, always professional. Highly recommended
Went to the Liberty location initially after being promised service but were told, “Nope. We’re absolutely booked.” Came to the Gladstone location and were helped immediately. Wheels and tires mounted, balanced on the car in under 2 hours. Great customer service and transparency. Will definitely be coming back.
Terrible service. Brought my car in and bought 4 new tires, took it home and noticed when I drove on the highway my steering wheel was shaking. Decided to take it back to have the balance looked at and was told the balance was fine but my wheels were bent. Took it to another place today and found out that my balance was done incorrectly and was completely off. Would not recommend this place.
I went in because a roofer's nail punctured my tire. I did not have an appointment, but I only waited for about an hour and a half. They plugged the hole and did not charge me which was nice. The workers were respectful and courteous. I would definitely go back, but hopefully not for the same reason.
Took car to have front end checked, as wife slid into curb due to snow and ice. Left front tire and wheel. Asked Mike Augustine(manager) to check everything out. He told us car was ready to pick up. When we did Mike said, they checked it out,did an alignment that car was ok. In less than 700 miles left front tire was wore out,with steel cords showing.
We took car to another actual Mechanic. He told us left control arm,tie rod end and cv shift was damaged and dangerous to drive. We had all damage repaired. Car is now fine.
I went and spoke with Manager Mike Augustine (Big O manager, on Englewood Road KCMO)about this. His answer was that on the paperwork is what was recommended to be done. 90% of which was upselling on what had already been done 6 months before. (By a Trusted Mechanic) Although control arm and tie rod end was also recommended. I feel they should have been Honest with us and Expressed how serious the damage was. That my wife was at serious risk of having an Accident if she continued to drive it. Due to this incompetence we no longer trust this Big O establishment. We also were not offered any type of apologies or compensation. ALSO HOW COULD THEY HAVE DONE AN ALIGNMENT AND CHARGED US FOR IT ,WITH DAMAGE THAT WAS SO BAD. Main reason I went to this Big O location is I ĥave had 3 vehicles that I had them put new tires on. So I thought I Could
TRUST them. They have several signs up in the waiting area of how much Big O can be trusted. CERTAINLY NOT AT THIS LOCATION!!! I SHALL NEVER GO TO THIS LOCATION AGAIN. Probably not any Big O locations. BEWARE OF THE SMOOTH TALKERS AT ENGLEWOOD LOCATION!!! Any service work I have had "done" here is now in Question???
I hit a curb back in February of this year and we took my car to Big O. They replaced the tire and gave us a list of recommended things to repaired. Last week when I arrived home from work there were wires sticking out of my tire. We took my car to another mechanic and he said my car wasn't and hasn't been safe to drive. Big O said they aligned my car which was an absolute lie because the damage done would have first had to been repaired before an alignment could have been performed. We would have willingly had repairs done at Big O but because they did not say it was absolutely imparitive we assumed it was ok. Then this morning my husband went to talk to the manager and did not even try to apologize or compensate for an alignment that never happened. Very disappointed in them. I drove around in an unsafe car for 2 months.
I waited over 3 hours for a scheduled alignment service to be completed after purchasing brand new tires with alignment package, and my alignment is worse off than before my appointment. While waiting, other customers who arrived after I did and left before I did were asking why I was there so long for an alignment with no update/communication from the techs and I was just as curious. When my vehicle was finally "completed" the tech told me he recommended I take my car to the dealership to have it checked out, and I knew something was wrong at that point. After taking my vehicle to another location due to my vehicle not driving correctly I was informed my frame was bent, which I did not have before my scheduled appointment with the first location. My vehicle rides horrible not to mention the techs claim there is nothing they can do and my brand new tires are now worn twice as fast and I will have to replace them again soon. I've had my vehicle over 3 years and this is the worse it's ever rode since the original alignment service. The whole purpose of me getting new tires, and alignment with a 3 yr warranty pkg is to be as safe as possible on the road, and I paid for a service that not only did the opposite, they damaged my vehicle more. You know something isn't right when you are driving down the road and people are flashing their lights from the back of you pointing down at your tires. If I knew my vehicle was going to be treated like this I would have just continued to drive on bald tires with a straight frame. I should not be responsible/liable for the damage done to my vehicle or the lives at risk while being on the road; It could be one of their family members. Please be cautious about who and where you take your vehicle to get serviced.
I’ve purchased a few sets of tires from here for different vehicles. Great service. Prices are high (everywhere is high), but slightly cheaper than Discount Tire. I really appreciate that they do alignments here.
Super nice people, didn't try to sell me something that I didn't need. Set an appointment for the next day. Took my car right in as soon as I got there. Clean shop and great location.
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