Rush Truck Centers – Kansas City is a medium- and heavy-duty commercial truck dealer in Kansas City, Missouri, selling new and used International and Dennis Eagle trucks. This location has an on-site collision center and provides parts and service solutions for all makes and models of commercial trucks and buses, as well as mobile service and same-day Xpress Service repair estimates and preventive maintenance. And all Rush Truck Centers locations offer customizable Maintenance Plans to help you manage the ongoing expense of maintaining your vehicles.
Hours not specified
What clients say about Rush Truck Centers - Kansas City in North Kansas City (MO)
Katie helped in finding my ignition even tho they didnt have one peterbilt specific, thanks again for all your help in finding my part highly recommend them if your in the area
This was for the parts department. Granted that this location is undergoing renovations. Very poorly trained staff. I went in for a specific part and was told that they couldn't look it up but the Olathe location could. Instead of them calling the Olathe location for a parts number, I was expected to do it. I used to deal with Cheyenne at this location and she was great. I won't be going back. Besides I can easily order parts online at a much much cheaper price.
Spoke with Chuck in parts about some various things. Chuck was knowledgeable and happy to help me. It was a relief dealing with someone who was patient and actually wanted to make sure we were quoting the right things. Thanks Chuck!
Jeremiah C. is the best sales representative i have worked with. He has fast response time and goes above and beyond constantly to get me the best prices and fastest lead times possible.
Jeremiah Carter goes above and beyond and always does his best to make sure we have every Parts needs we are needing with my Freight Company I work for, especially considering we are A Huge Mega Fleet in the US. Jeremiah Carter, and Jeremy are the best there when come Diesel Truck Parts, Cummins Parts & so much. I'm proud to say both of them are our Parts Representative with our Local Rush Truck location here in KC.
Had my truck fixed at this dealership job was ok up till now 1 week later but they were supposed to change air filter and was not tow hooks were not put back on (I know they were there when dropped off because I rode in tow truck) truck. SI just be careful with your trucks tow hooks are 300 dollars and air filter is 150 besides the 36000 they charged on engine rebuild
Really dissappointed back in august 9,2024 i had my batteries replaced in charlotte nc, batteries are no longer working called the rush center in kansas city mo and was told they had a yr warranty to bring it in. I took a 60 dollar uber only to be told by clerk that he couldnt look it up ...didnt even attempted had to buy new batteries at napa for spent over 500 on them and all because the clerk refused to help me there at rush on 38th street
I get that you have construction going on currently. Your staff could be a little more pleasant in helping YOUR CUSTOMERS figure things out in the chaos.
Though I wasn't able to get what I needed tuned up, the night technician tried to help me the best he could. Im worn out, tired, got screwed by another dealership in Atlanta and 1,300 miles away from home in my personal box truck. (In MO now, drove from Atlanta going an average of 45mph because of the limits set on this truck) I pray tomorrow will bring better news and options. to the Technician that was working with me, you tried and that much I appreciate.
If I could give this place 1 star then I would . The women in the office are incredibly rude and have a don’t care attitude as well as making incredibly unprofessional racist comments when they think the customers are out of earshot or behind the glass but can very much hear what they are saying . No one at this facility seems to want to do their job or do it the right way . It’s worth paying extra to take your trucks to Kenworth than even attempting anyone here to fix it . This place is a joke .
Drove my truck out, around the block, and back to the shop because they don't know how to do their jobs. They replaced the wrong part, then proceeded to argue with me even after I showed them that the same dash light came back on, and the part that needed to actually be replaced was not replaced. Eventually we came to the agreement that I would pay for both parts, because (the other one was gonna go bad anyways)
INFLATED PRICES! PLEASE SHOP AROUND!!
I went to buy a part for a driver side mirror,
they quoted me $345.
Immediately dropped the price to $243 once I said it was too expensive. Which made me wonder. $102 price drop?
The clerk said they weren’t in stock but there’s one located in Topeka, KS.
$243 was still too expensive (not including the delivery fee they charge). Which, if I’m not mistaken was $15-20.
Please take note that I was @ this same location just over a year ago when it was owned by Summit Truck group, & I bought the same part for my passenger side mirror & paid around $25-$35. (It's a plastic part).
The clerk provided me the part number, then I left.
I drive down the road to Fleet Pride
I provide the part number I got from Rush Truck Centers.
They informed me they didn’t have the part in stock but there is one in Topeka.
SAME EXACT PART AND PART NUMBER!!
They quoted me $33.91 A WHOPPING $312 difference. This can’t be real!!
Got it delivered the very next day with a $0 delivery fee.
Another example: I purchased a mudflap for $25 just over a year ago.
I went in 9/7/23 & the same mudflap had increased to $44.47 after tax.
Rush Truck Centers is taking advantage of customers and padding prices.
Completely unacceptable.
Anyone who reads this; go and see for yourself.
Call both locations and provide this part number 2509065C91.
I really like International owed by (Rush Truck Centers)
So hopefully this review helps and they lower their prices. This has to stop!
Until then I urge everyone to shop around.
Called for parts on a Friday evening. Talked with Jordan. He got the parts I needed and worked to get me the best price. Showed up on Saturday to pick up parts, and the two ladies working the parts counter were the best. Wish all truck dealers had parts people as helpful.
Service is HORRIBLE. They don’t answer the phone at all. Our service advisor was Courtney charged us $250 for a diagnostic when they were doing a special on them for $60. We were charged 4 hours for a 30 minute job done by the tech. When we were there there was a guy talking to someone else about how he was over changed for them doing absolutely nothing. DO NOT GO THERE!
They don't take long to answer their phone and if I do have to be put on hold, it's not a long wait. They are good at getting me the right parts 95% of the time, the other 5% is when I'm needing weird items. The parts people are nice too. Shout out to Marion!
7-14-23 Cheyenne is awesome!
The truth is that I am having a bad experience, I brought them to my truck so that they could fix the accelerator pedal that did not accelerate and I asked them to also fix a leak of oil that was under the compressor. I paid the amount of $4800. They talk and tell me that it's ready I pay all the money for what they charged me, Lee still has it that on the same day he left me lying on the accelerator, it doesn't accelerate yet I had to return it to the back with them and pay $800 for a tow truck to take it away. very disappointed with this service I am not a guy who makes a lot of complaints and complains but it is the reality of this type of business
Arrived here yesterday morning 4/24 to have the A/C condenser replaced on a 2014 Freightliner box truck. Brackets on the condenser were visibly broken which should have required maybe hour or 2 diagnostic. This place held the driver for 5 hours to finally advise they had to check to see if the part was in stock which would require another day. Today I receive an estimate of $1926.29 to repair. We opted to take the truck down the street to Hupp Truck Repair who did the EXACT SAME REPAIRS for $604.78. Don't allow these criminals to rob you! Shop around for a shop that acts like they want your business and won't triple the price of repairs.
Once getting my part in they got me in as soon as someone was available and was done in a timely manner. Very polite helpful with everything.
When issues come up in the future I'll surely be glad to have them work on my truck as it's still under warranty and will be for a few more.years.
Thanks for getting me back on the road as quick as you did.
My transmission failed on me on a Friday afternoon so had to tow it in. They checked it Saturday, got with the transmission manufacturer on Monday to confirm the diagnosis of a bad clutch, then gave me an estimate and an eta. Had it fixed by Fri afternoon and I was back on my way. It seems to be doing great now. They also inspected a few other minor issues on the truck. Very Satisfied!
This place may do good work but they straight lag and lie to you. They took them 8 days to do a transmission service. Then they send you a updated email right before they close. I talked to a guy sat and said truck would be done. Then nothing. I caught them all in lies about the process and called them on it and everyone played dumb. Crazy the money I spent on the repairs and hotel cost for 8 days for a 2hours job. Horrible horrible horrible.
The worst experience I've had with a shop.they lied and ripped me off.i put my truck in shop at 700am around 1100 I called them they confirmed a oil leak on air compressor mounting to block asked for estimate to fix.i finally called them at 430pm and got estimate and agreed for them to fix it.they closed at 700pm.i called back at 930am next morning to see what time truck would be fixed i was told that it was fixed the night before and just needed to be road tested.so if they started on truck right at 430pm and stopped.at 700pm that is 2 and ahalf hours the parts were 40.44 and labor was863.50. The bill says they steamed cleaned the motor.they didn't even try to fake it.its shameful what this shop is doing
Absolutely a 5 star. No shop had the part needed to fix the 2020 International I'm in. My company sent me here to Summit to get fixed. They didn't have the part but located it and had the part expedited. Next day part comes in but wrong part. Zach ( Service Supervisor) solved the problem and got the part to fix the truck that same day. Thank you! Summit for having employees like Zach that truly care.
We go there as I feel one of my only options. This last time it's been there 6 days, they've been telling me for 3 that they have it diagnosed and working on building quote, still no one has felt the need to "build" a quote for the work in 72 hours? I have a tracker on the truck and it says that it still hasn't moved since it's been there...........? Strange to say the least. This has been my experience with them at least 3 previous times so prepare for THAT kind of service. I understand if there is a waiting period however get organized and provide at least mediocre service.
If I could give them less I would. They lie about what's been done to your truck, how long it'll take and how much. I had my belts replaced and told them to put my old ones in the truck for spares. They threw them away. I won't take my truck back. Go to Topeka. Friendlier people better service
They are definitely slow and somewhat unorganized. You can tell when a service bills by the hour and turns what should be 3 hours work into 2 days. Would have been faster and cheaper to let Pedro make the repairs and get us back on the road.
Sep 24, 2016
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