Vander Haag's Inc in
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Address:7501 E US Hwy 40, Kansas City, MO, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Truck parts supplier
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Website:
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Zip Code:64129
Working Time and Location
What clients say about Vander Haag's Inc in North Kansas City (MO)
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I called about a dog house or an engine cover was told they at least have 6 of them, would look and get me a good one,,that was 2 weeks ago,when I try to call them and leave a voice message no one calls back, this is my first experience with this company and it has not been good
Oct 09, 2025 -
I Had order quite a few things from this company all the parts was as expected, but I did have a couple of problems, but this is where they shined the customer service is impressive and I mean impressive they do exactly what they say and with a fast response time
Oct 01, 2025 -
Terrible customer service from Alex Harthoorn and Amanda Koele. I make an order on 9/22/25 and guess what i did not get any call back or any info about part that i order, is not available anymore they said after many calls that i tried and plus they made me wait on line and lying about Alex that he is on break, like he is going on lunch break 10am,11,1:30pm i mean…. What a childish behavior…
Sep 29, 2025 -
Great for parts but do not trust them with repairs! They replaced parts without authorization or any communication. Had a air compressor put in with warranty and had to bring it back and they replaced it but also touched and replace other parts of the engine, my truck ends up breaking down 2 weeks later and they did nothing to help or figure out what happened, had another mechanic look at it and confirmed air compressor was the cause! Never trusting them with any repairs to my box truck! Spent thousands with them but will never go back ever again!!
Aug 14, 2025 -
Big shout out to Ryan Johnson. I was broke down over the weekend. He got my parts in less than 24 hours And Made sure I was taken care of and even called me back to make sure everything was good if you’re ever in the Kansas City area give Ryan a call he’ll take care of you too
Aug 07, 2025 -
I had the pleasure of working with Anthony in the parts department, and his service exceeded all expectations. From my very first interaction, Anthony demonstrated: Impressive expertise — He quickly identified the correct parts I needed and offered several smart solutions tailored to what I needed Clear, proactive communication — He explained the part options transparently. Efficiency and follow-through — Anthony ensured the parts were ordered promptly, tracked status, and even checked back afterward to confirm everything arrived and fit properly. Outstanding professionalism — He was polite, patient, and stayed calm under pressure. He made me feel heard and valued, rather than rushed or upsold. Anthony stands out not just for his knowledge of heavy duty parts but for his ability to make customers feel supported throughout the entire process. I highly recommend him to anyone looking for reliable, hassle‑free parts service.
Jul 31, 2025 -
This company exceeded my expectations. I had been searching everywhere for a replacement window for my International box truck with no luck—until I found them. I was honestly worried it might arrive damaged during shipping, but it was extremely well-wrapped and protected. When it arrived, it was in perfect condition and installed easily—truly a plug-and-play experience. Highly recommended!
Jul 13, 2025 -
Order a switch panel they held my money for two weeks then cancelled my order they don't carry what they advertise and hold your money
Jun 28, 2025 -
You know all the way around this place is awesome I mean there are parts department is great they know what they're talking about they find the part their service department is awesome go in there and see Jeremy he is the best I appreciate you guys and your workers they're very very good
Jun 11, 2025 -
Recently ordered a sprayer hauling trailer and was well pleased with the entire process. Ben was knowledgeable on the trailer and kept me in the loop throughout. He also arranged to have it delivered closer for me to pick up and made sure I did get it. Customer service that makes you feel like more than just an order number is a major bonus these days. Definitely a good company to do business with.
Apr 27, 2025 -
Had exactly what I needed to get the truck back on the road. And had exceptionally fast and friendly service.
Apr 10, 2025 -
I had a customers truck go down one afternoon called the local dealers the following morning looking for air compressor was told part was back ordered called Ryan johnson at the Kansas City store he had a reman unit in stock verified with engine serial number was able to have it next day aired to me i am in fl had it in my hands the following day at 11 truck was back on the road that afternoon it really saved the day fair price excellent service and core return was smooth as can be
Apr 02, 2025 -
I didn't find what I was looking for, but they treated me very well, I recommend them.
Apr 01, 2025 -
This company sold us a "rebuilt" engine for a semi-truck. After it was installed we find out the crank shaft is bent. They didn't bother that defective part before selling it to us. By the time we got the engine installed it was past the 90 days guarantee and we can't return it. We're out thousands of dollars. DON'T USE THIS COMPANY - THEY CAN'T BE TRUSTED.
Mar 28, 2025 -
Parts sales staff extremely friendly and helpful. Ordering parts was easy and very fast! Will be dealing with them from here on out.
Mar 24, 2025 -
The staff was so helpful and the parts arrived so quickly. Very pleased and would definitely shop here again!!!
Feb 14, 2025 -
They were very easy to work with. Called them up and talked about what I had as a trade in and what they had to sell. Came together on a price and purchased. When picking up the new trailer they were very helpful getting the new trailer connected to our truck. Great experience.
Oct 21, 2024 -
Saved the day! We had a side glass shattered on a 2024 International MV 607. Glass was on national back order with no ship date. Found what I needed at Vander Hagg’s for a great price. Ordered it and received it in 3 days. The care that was taking in packaging the glass was exceptional! Glass is installed and truck is back in service. 1st class company with 1st class service.
Sep 10, 2024 -
Great customer service @ KC location, I bought some wheels, even after i got them home and found one cracked, VH overnighted me a replacement at no cost! Find me another company that does that these days
Jul 31, 2024 -
I am extremely disappointed with the service and product from this company. We purchased a transmission, which was built incorrectly and had to be removed and sent back. The company appears to be dragging its feet, showing no urgency in resolving the issue. This delay has left our truck and driver without work, causing significant inconvenience and financial loss. Additionally, their customer service is unimpressive and unresponsive. I would not recommend this company to anyone in need of reliable and efficient service.
Jul 04, 2024 -
So I dunno what's going on with this company but they are dropping the ball terribly... I get billed 670 dollars for a part they claim they are ordering from California, apparently there's a complication with that being the wrong one and instead of calling me to notify me we wait all week for a shipping confirmation that doesn't come. Call in to figure out the issue and come to find out there's supposed to be a part in Des Moines Iowa and they would call me back this was last friday 6/21. So here we are today 6/24 I have to call in again to find out now they have changed the order again and it's 10-14 days again waiting to now have one built with no answer on what's going on for Ulysses to tell me it is what it is because he doesn't know whats going on and good luck on getting a manage to answer the phone. This has become the most unprofessional supplier we have ever tried to work with, if you can find your parts somewhere else I highly recommend shopping online or finding a different provider as the customer service people literally don't care and have the demeanor of that as well. Sad part is Ulysses and Daniel told me to write a bad Google review maybe a manager or the president would get ahold of me for a complaint because the managers probably wouldn't answer the call.
Jun 24, 2024 -
Took them a year to switch us from a paccar to a Cummins motor and we started having problems 2 weeks after getting it back. Currently at a Kenworth and turns out they did a piss poor job on the wiring.
Apr 30, 2024 -
Great place to do business. Very helpful and patient with customers. Went out of there way to make sure I got everything I needed for my truck . Will be back again
Mar 29, 2023 -
Parts sales staff was very helpful. Prices and shipping were very reasonable. Sleeper curtains that I ordered were in very good condition. Would definitely do business here again.
Mar 28, 2023 -
Nicest guy in the whole place was the older gentleman picking parts in the warehouse. The salesman inside did not care about customer satisfaction and he tried to make it clear I was in the wrong. They pulled some used parts for me and didn’t include the hardware to mount to my machine, so now I have to spend time running down correct metric sized hardware. This is not a situation in which the original hardware would have been destroyed when removing the part either. This would be like when we were kids, my friend and I had the exact same bike, but his had a cool bell on it, so one day I bought the bell off of my friend. He gave me the bell but after he took it off his bike he took the little piece off the bell that mounts to the handlebar and threw it in the trash. This is how I feel like I was treated today at Vander Haags KC.
Mar 09, 2023 -
Their customer service is great. I have ordered parts from them a few times and it has been a positive experience every time. We saved hundreds of dollars getting parts from Vander Haag"s as opposed to somewhere else. I recommend them.
Nov 04, 2022 -
This is all around a top notch shop. Eric, Mark, and Matt are great to deal with and do what they can to get you in and out as fast as they can and all around good guys. We use this shop frequently, and I have never had a bad experience. I would strongly recommend this shop to anyone needing maintenance in KC. Great guys.
Mar 24, 2021 -
Excellent friendly service priced well bellow market for parts good quality used parts lots of choices great personnel.
Nov 20, 2018
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