My Honda pilot broke down on highway 78 outside of New Albany today. The gentlemen picked me up within 30 minutes, took my truck to a great mechanic in New Albany, and I was back on the road with a new alternator in less than two hours. Five star service!!
I experienced a trailer accident releasing from my truck on major freeway of which AAA said they could not come out because it did not concern my truck.Nevertheless, called NEW ALBANY and spoke with Bradley who was not only very cordial but acknowledged my predicament and had Brandon come out within 20 minutes. He immediately knew how to fix the situation and did a few other details that I could not do. Within minutes he had me up and going and got me back on the freeway. This situation could have been much worse if not abated within the timeframe. Bottomline, not only friendly and professional guys, but GREAT CUSTOMER SERVICE.If I could give six stars I would.👍
This guy deserves 1 star. We called him to bring 20 gallons of fuel to our driver and repeated that to him few times, but he hears what he want and goes there with $20 worth of fuel, after that he charged us more for 10 gallons and didn’t even prime the truck. After that he just leave without any word, if you ever stuck here with same issue just try to avoid this service
New Albany towing is the best company for towing. Was traveling through town and got a flat on I22 they showed up and had us off the road and to the tire shop in no time so we could get back on the road.
Dillon was exceptionally skilled and very kind helping us get towed out when we were stuck. He was very prompt…less than 15 minutes on a Saturday. I highly recommend New Albany Towing and Recovery for any towing needs.
We got stuck late In the evening while we were out of town working. I can’t remember the guys name, but he was there super fast and got us out so we could be on our way home. Definitely would recommend for their speedy service and friendly staff. We really appreciate y’all helping us out.
Unbelievable service. This company was johnny on the spot. I'm from South Carolina. And they treated me like family. Amen to this company. Support companies like this. Courteous, respectful and honest.
Had a blow out and New Albany Towing and Recovery was very helpful and professional. By far the best experience I’ve ever ever had with roadside assistance. 10/10 would recommend.
They came right away and helped me get the spare on and got me back to work in no time!
Absolutely best experience I’ve ever had with any business.. lovely people an excellent customer service. Bradley, Bob, Dylan, and Anthony were amazing. They completely went above and beyond for me. I’m over the moon happy about my experience with them. I could not speak more highly of their compassion and kindness.
I’m so appreciative of that. They made everything smooth and easy.
I had been waiting for another tow company for 4 hours on the side of the highway until I called New Albany Towing and recovery. New Albany pulled up in 15 minutes. He dropped my car at Chevy and put the keys in a lockbox with a note to call me in the morning. It was a pleasant ending to a rough day. Thank you
I've never used their services but they keep asking me about it. From what I understand, they do a fine job and they are quick. If you're in a bind, they do a good job.
I called them at 10:30 at night and a truck was there to help us out within 20 minutes. The estimated arrival time and quoted price were spot on. Very pleased with their professionalism and service. I hope I never need to call them again but definitely would if I need another tow!
Service was great driver was cool and da price wasn’t bad... they even let me road to da dealership with em ... most definitely will use em again if needed 🏆
Called these guys to jump my son's car after it died. They were very professional over the phone. Gave me a realistic ETA and we're on time. Jumped the car with no problem! What I like the most is that I live in one city and my son lives in another city and they allowed me to pay for the service over the phone for him. I would definitely recommend and use them again.
Man I was stuck overnight with my family and everyone in the vicinity denied helping me because I only had $80. Even the state roadside assistance didn't come. I talked to Anthony the next morning and he came and helped me no problem no complaint even though I didn't have full payment. I was cold and frostbitten. This really touched me because I had gave up on mandkind lol but I see there are still good people out there who
care about someone's wellbeing. I am forever grateful and have been recommending them to any of my friends and family traveling through the Mississippi area.
Awesome experience, great professionalism. Quote me the time they would be there and were on time. Also love the fact that they send me a pic once the vehicle is at the car lot. Thanks again
I called and they were at my house to pick up my truck in no time, very professional and helped me through the process of a tow. I got their card in my wallet and wouldn’t hesitate to give it to a friend.
Thanks- J
I have been sitting waiting for more than an hour and they still have not shown up. The worst part is that I am less than a mile away from this business. Would not recommend or use again
Had my first ever breakdown last night in the 27 years I’ve been driving. Alternator gave out and left us stranded about 25 miles from home. I called the roadside assistance through my insurance company and luckily they chose Brandon with New Albany Towing and Recovery. He was prompt, friendly, and the truck we rode in was immaculate. Hopefully I’ll never need him again, but if I do I’ll definitely call Him first!
804 W Bankhead St, New Albany, MSAuto parts store
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